Just for clarity: Premium access doesn't grant shared storage [Archive]

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Merfyn

01-23-2022, 09:07 AM

For anyone considering a new account, a "Premium" account no longer natively allows access to Shared Bank Storage, despite that being a "Premium Feature" plastered all over various locations including the bank itself. At first I bought Turbine Points from the store, since a financial transaction was supposed to grant "Premium" access. Then I bought 2 months worth of VIP, which expired yesterday.

I am quite concerned now, given the dishonest & obsolete wording, that if I spend 1495 Turbine Points required to open Shared Bank, it's only going to be on a single server! There's no way I'm paying that six times.

If you stored items in the Shared Bank Storage as VIP, you may withdraw them, but you can't put anything into it.

I've become rather irritated about this issue over the past couple of months, and just want to ensure that nobody else suffers the same bout of Tourette's Syndrome which I did.

TedSandyman

01-23-2022, 09:57 AM

TitusOvid

01-23-2022, 10:00 AM

bracelet

01-23-2022, 10:22 AM

TitusOvid

01-23-2022, 11:31 AM

It was a long time ago that I went premium from f2p. I am pretty sure it just purchasing points never gave shared bank. But I might be wrong. If you are sure about it, I am not.

Cheers,
Titus.

Merfyn

01-23-2022, 01:13 PM

https://i.postimg.cc/MKRKCMBZ/Buy-access.png

Premium might be an unclear term in this case but the text states that you need to buy the access.

If you want to know the difference between ViP and Premium you might want to have a look at this comparison. It is fairly accurate:

https://ddowiki.com/page/Account_comparisons

It never changed btw. You always needed to buy the access if you are not ViP.

Cheers,
Titus.

I just tested this with a VIP account "downgrade" to Premium.
I have two other Premium accounts. I did not need a separate "access" purchase despite being a year or two apart in creation.
Both other accounts gained VIP through an expansion purchase, whereas this one was straight VIP subscription.
The text from your screen capture is only one of the places it's mentioned, and the claim that a feature of "Premium" is shared bank access occurs more than once.

FYI, it might be nice if you didn't "talk down" to someone without a firm grasp of the issue. It's not a good look.

I have a couple alt accounts that have never been VIP. I remember buying points for them years ago to get access to the shared bank. Just buying the points gave me the first 10 slots of the shared bank. Are you saying that doesn’t work anymore?Correct. Titus is quite wrong (note the discrepancy between our forum "join dates"), and apparently this was an undocumented change (not that something being undocumented is much of a surprise). I mistakenly made the assumption you had (twice, once for "purchasing points" & once for VIP status), which is why I posted this thread.

Merfyn

01-23-2022, 01:19 PM

I do distinctly remember when I went from VIP to premium that one of the things I had to purchase was the shared bank and this was many years ago. So I don't think this has changed in any way.Do you recall whether you had to spend TP on each server to regain the access? Because that's a LOT of points.

I made a minor mod to the Wiki because that's one of the places with the mixed message.

Krelar

01-23-2022, 02:02 PM

I have a couple alt accounts that have never been VIP. I remember buying points for them years ago to get access to the shared bank. Just buying the points gave me the first 10 slots of the shared bank. Are you saying that doesn’t work anymore?

This has never worked. You probably bought points for them so you could buy the shared bank during one of the many sales and just forgot.

Dnarth

01-23-2022, 02:04 PM

Do you recall whether you had to spend TP on each server to regain the access? Because that's a LOT of points.

I made a minor mod to the Wiki because that's one of the places with the mixed message.

No you buy it once it's then available on all servers. When I went from vip to premium 2 years ago. I had all the available shared bank slots but the main one that grants 30 slots. I was able to pull stuff out but not put it back in. As far as I know anything you buy in the store that is account based is the available on all servers.

Krelar

01-23-2022, 02:05 PM

[LIST=1]
The text from your screen capture is only one of the places it's mentioned, and the claim that a feature of "Premium" is shared bank access occurs more than once.

The problem is that DDO is using the word premium in different ways.
It's not claiming that it's a feature of "premium accounts".
It's claiming it's "premium" meaning that you have to pay for it, instead of getting it for free.
I can certainly see how that could be confusing though.

archest

01-23-2022, 02:08 PM

i have purchased shard bank space and have access on all servers. while vip has it possibly until you lose vip. and shared bank if you actually buy shared bank ( you need to buy either or both if you want them both crafting and platinum separately ).
platinum is more expensive in respects how much can be stored, starts at 50k then 100k then 250k or something of that nature.
while storage is 10 slots with each purchase.
crafting storage is the least expensive at 250 slots per purchase

note it does go on sale often.

Oxarhamar

01-23-2022, 02:19 PM

The problem is that DDO is using the word premium in different ways.
It's not claiming that it's a feature of "premium accounts".
It's claiming it's "premium" meaning that you have to pay for it, instead of getting it for free.
I can certainly see how that could be confusing though.

Yep bank is Premium as in you need to buy it

Premium account just means that you have made a purchase rather than f2p account which hasn't made any

Merfyn

01-23-2022, 02:41 PM

No you buy it once it's then available on all servers. When I went from vip to premium 2 years ago. I had all the available shared bank slots but the main one that grants 30 slots. I was able to pull stuff out but not put it back in. As far as I know anything you buy in the store that is account based is the available on all servers.

Thank you. I'm going to try contacting sales and get them them to confirm. I wonder if there's anyone there?

Merfyn

01-23-2022, 02:43 PM

This has never worked. You probably bought points for them so you could buy the shared bank during one of the many sales and just forgot.This is simply false. As I pointed out, I have shared bank without ever having explicitly purchased it on two of my three accounts (and yes, I'm neurotic enough to keep the receipts).

My *suspicion* is that shared bank was an undocumented benefit from an expansion pack purchase. Such benefits aren't listed on the expansion packs' benefits (Underdark & Ravenloft would have been the ones which granted it, if I recall correctly)

I don't know if I want to wait long enough to test this, though.

Dnarth

01-23-2022, 02:46 PM

Thank you. I'm going to try contacting sales and get them them to confirm. I wonder if there's anyone there?

I can confirm because I have toons on 2 servers. With guild ships and my shared storage is packed on both servers with blue loot. I have toons on servers I just gold rolled on with stacks of xp stones and cosmetics. I will never see on my mains. Unless I feel I should do a server transfer to some server. But don't take my word for it. I went premium before everyone got free codes for quests I paid for.

Merfyn

01-23-2022, 02:54 PM

But don't take my word for it. I went premium before everyone got free codes for quests I paid for.I feel your pain, but that topic's already been beaten to death. It's just that documentation of these more... subtle? changes is quite lacking. I don't recall ever seeing "shared bank" as one of the benefits that purchase of a module would grant, but given the feedback, simple previous VIP status obviously hasn't done so in a while.

Dnarth

01-23-2022, 03:20 PM

I feel your pain, but that topic's already been beaten to death. It's just that documentation of these more... subtle? changes is quite lacking. I don't recall ever seeing "shared bank" as one of the benefits that purchase of a module would grant, but given the feedback, simple previous VIP status obviously hasn't done so in a while.

If it was given as a xpac it won't be now as they changed what is given with Motu,Shadowfell,and Ravenloft with the bundle. I think Sharn was the only xpac that gave 10 shared bank slots for buying the biggest pack and might have been a preorder gift for that.

My comment about buying packs wasn't a slight in anyway. At least that is not how I meant it. I was just giving my experience on going from vip to premium. Which was 6 months before the first free code came out lol. Things that need to bought now are races, classes, monster manuals 2-8(MM 1 is free to premiums) and banking. Not as much money as when I did it. I also waited for sales on the stuff that wasn't a must have. The free code thing is good for the game as a lot the packs that are old should be permanently discounted anyway in the future.

Merfyn

01-23-2022, 04:30 PM

If it was given as a xpac it won't be now as they changed what is given with Motu,Shadowfell,and Ravenloft with the bundle. I think Sharn was the only xpac that gave 10 shared bank slots for buying the biggest pack and might have been a preorder gift for that.Hard to say; if it had been explicitly mentioned I wouldn't have been as confused as I was. I created this 3rd account specifically to take advantage of the old pack code.

My comment about buying packs wasn't a slight in anyway. At least that is not how I meant it.No worries. There was a lot of butthurt at the time about "freepers" getting product which others had paid for, and the value of VIP, but those arguments ignored the underlying concept of the software life-cycle. It's a testament to the quality of DDO that people like me are still paying for it, and that it hasn't become Open Source (which I have hopes it might eventually, if for no other reason than to fix some of the long-standing bugs) or worse, abandonware.

It's kind of shocking to realize just how much money I've poured into what it technically a "free" game!

Ulfo

01-23-2022, 05:00 PM

GeoffWatson

01-23-2022, 07:52 PM

bracelet

01-23-2022, 10:32 PM

This has never worked. You probably bought points for them so you could buy the shared bank during one of the many sales and just forgot.

I want to support the OP, but I think you are right. I suspect I got the shared bank either by buying it or through an xpac, or both. I made those accounts before MotU, so my recollection is a bit hazy.

Ulfo

01-24-2022, 06:38 AM

It never did. It's "Premium" in that you have to pay for it.

Pure lie. Clearly it did, at least, before. If your account upgrade to premium any way, you gain access to Shared Storage. Not always automatically, but works after GM manually correction anyway.

Jaxtan

01-24-2022, 08:51 AM

My experience with this subject. Had a F2P account, upgraded to premium through purchases 3 years ago, didn’t get shared bank storage. Bought it later when on sale. Had a VIP account, when sub ran out two years ago and it went premium had to purchase shared bank storage to add items into shared bank. Again, just my experience.

Caarb

01-24-2022, 09:56 AM

Pure lie. Clearly it did, at least, before. If your account upgrade to premium any way, you gain access to Shared Storage. Not always automatically, but works after GM manually correction anyway.

The wiki is correct on this one

Item Storage
Unlike the regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store. (VIPs get initial 30 slots for free, but lose the ability to deposit if the account becomes Premium.)

Shared bank is a premium feature in that you have to pay for it not that it will be granted for free to premium players (if you hover over any race/class that you do not own the tooltip will also tell you its a premium feature)

I have 5 premium accounts and none have the shared bank even after they were manually made premium following MOTU and Shadowfell Purchases (before they were removed from the store).

I suspect those premium accounts with access got it via one of the following
10 slots with the Mists of Ravenloft Ultimate Fan Bundle
10 slots with the 10th Anniversary of Free to Play Launch Bundle
10 slots from the May 2020 VIP bonus

Xgya

01-24-2022, 01:59 PM

Ulfo

01-24-2022, 03:56 PM

I have 5 premium accounts and none have the shared bank even after they were manually made premium following MOTU and Shadowfell Purchases (before they were removed from the store).

Well, my experience was other: after purchases MOTU +Shadowfell i have access to content, but not have additional character slot and shared bank access. After I reported my problems to Alkaid, she's fixed these problems manually.

I never purchase shared bank separately. After some updates, don't remember exactly which ones, i received +20 additional shared bank slots absolutely free, tnx to SSG. 8)

Merfyn

01-24-2022, 05:07 PM

I was not interested in turning this discussion into a snot-off, where I & others are told we don't know what we're talking about when we clearly do. It is a plain fact that *somehow* some Premium accounts used to include shared bank automatically when downgraded from VIP. My purpose in posting this was to ensuring others know that is definitely not the case now.

The wiki is correct on this oneBECAUSE I CORRECTED IT.

My strong suspicion is that certain of the adventure packs (my 1st account used a boxed set) included shared bank access as an undocumented benefit, but that it was not identified at the time.

Well, my experience was other: after purchases MOTU +Shadowfell i have access to content, but not have additional character slot and shared bank access. After I reported my problems to Alkaid, she's fixed these problems manually.

I never purchase shared bank separately. After some updates, don't remember exactly which ones, i received +20 additional shared bank slots absolutely free, tnx to SSG. 8)This is my experience on 2 of my 3 accounts, so it's clearly correct.

GeoffWatson

01-24-2022, 06:16 PM

Well, my experience was other: after purchases MOTU +Shadowfell i have access to content, but not have additional character slot and shared bank access. After I reported my problems to Alkaid, she's fixed these problems manually.

I never purchase shared bank separately. After some updates, don't remember exactly which ones, i received +20 additional shared bank slots absolutely free, tnx to SSG. 8)

You tricked Alkaid into giving you free stuff?
Those packs didn't include Shared Bank. I bought those packs, and when my VIP ran out I bought Shared Bank. Some of the expansions included extra shared bank slots, but not the initial Shared Bank.

cru121

01-25-2022, 07:29 AM

No, premium accounts do not receive shared bank for free.
VIPs do.
And they lose access (or rather, can no longer put stuff into the shared bank) when their VIP expires.

Ulfo

01-25-2022, 09:58 AM

He is not mocking. None of my accounts, my friends' accounts, or my family's have received shared bank when going premium. None. We have always had to pay the shared bank.

It is prehistoric that SSG not only charges for shared bank, but that it is so expensive.

And yes, you have been very lucky to trick Alkaid into giving you the shared for free.

Well, and here at least 3 examples in thread where Premium status provide access to shared bank, so?

Here not "trick" at all. I ask: "my currently account status without bank access and without character slot after purchase MOTU +Shadowfell WAI or not", she's response - "clearly not-WAI", and fix it manually. It's all. And i see in thread - not only for me.

Dandonk

01-25-2022, 10:07 AM

It's weird to me that some seem to have shared bank without buying it specifically or going VIP. I can't see it listed anywhere as a bonus to MotU or Shadowfell. Or as a premium (vs. VIP) feature.

Many years ago, I was premium for a while. I did not have shared bank until I bought the access again.

Strange to hear other people did/do.

Iriale

01-25-2022, 10:09 AM

Well, and here at least 3 examples in thread where Premium status provide access to shared bank, so?

Here not "trick" at all. I ask: "my currently account status without bank access and without character slot after purchase MOTU +Shadowfell WAI or not", she's response - "clearly not-WAI", and fix it manually. It's all. And i see in thread - not only for me.
If this is true (and it would be worth looking if you are not mistaken, because there are many more examples that say that they have not received the shared bank when going premium), in truth, 99% of the players should demand compensation for this scam.

GoldyGopher

01-25-2022, 11:09 AM

This has never worked. You probably bought points for them so you could buy the shared bank during one of the many sales and just forgot.

I don't remember all of the details, way back in the day, circa 2009, when Shared Bank and F2P was first dropped, premium players (f2p that spent money) had access to the Shared Bank without purchasing "Shared Bank" from the DDO store. Somewhere around Update 4 this was "fixed". As said I don't remember all the details, IE it could have been on Subscribers who had access to the Shared Bank who were supposed to loose access when they stepped down to Premium. Whether this was WAI or Not WAI is a totally different question, that at this point cannot answer.

I do know that my "premium account" which was a subscriber under the original model, had access to the Shared Bank long after I stepped down to Premium from VIP, and I had purchased a +10 slot upgrade, lost access to the shared bank when it was "fixed", the solution from the support staff at Turbine was to award me enough Turbine Points to purchase the base shared bank in the store.

J1NG

01-25-2022, 11:27 AM

TitusOvid

01-25-2022, 02:36 PM

I just tested this with a VIP account "downgrade" to Premium.
I have two other Premium accounts. I did not need a separate "access" purchase despite being a year or two apart in creation.
Both other accounts gained VIP through an expansion purchase, whereas this one was straight VIP subscription.
The text from your screen capture is only one of the places it's mentioned, and the claim that a feature of "Premium" is shared bank access occurs more than once.

FYI, it might be nice if you didn't "talk down" to someone without a firm grasp of the issue. It's not a good look.
Correct. Titus is quite wrong (note the discrepancy between our forum "join dates"), and apparently this was an undocumented change (not that something being undocumented is much of a surprise). I mistakenly made the assumption you had (twice, once for "purchasing points" & once for VIP status), which is why I posted this thread.

Good Sir,
First: I never talked down to you. I tried to help you gain information. And I did it in a neutral tone.
Second: You assume quite a lot. For example my join date of this forum doesn't say anything at all. I play since 2010 and went premium after a while. I lost my first forum account from 2010 because of a forum change and I needed to make a new one because Turbine was unable to give the original back to me.
As you can see different people report different experiences, the majority wrote they needed to purchase the shared bank. That doesn't mean it is automatically right. But that should encourage you to consider the possibility that you are wrong. Same goes for Ulfo. If you want to find out what really happened you need internal and external views and not filter out the ones that are inconsistent with yours.

If you would allow me to give you some unwanted advice:
1) check wiki history on several sides dealing with shared bank
2) check your store history, maybe it shows your purchase
3) write a bug report besides contacting CS. You play both fields.

And before you accuse me of talking down to you again, I don't. But it is highly likely you won't believe me.
Anyway, good luck in finding out.

Cheers,
Titus.

Merfyn

01-25-2022, 07:43 PM

It's starting to sound like there were several exceptions under very specific certain circumstances to which the normal process (of Premium needing to purchase the Shared Bank) would not apply. And thus is not the norm that you would have access to the Shared Bank by virtue of having a Premium Account through purchase of DDO points with money and/or purchases of Expansion Packs or through VIP being downgraded.

So what Merfyn posted would be wrong under normal circumstances. And that their lack of access for their alternative account is correct and normal.

J1NGThis was why I created the thread. The "normal circumstances" were obviously inconsistent, and the documentation scanty enough to be unclear. It's equally obvious that the majority of people paid for shared bank and would not have received it through whatever the "abnormal" means were.

That said, it obviously happened - in my case, twice. Claiming I'm wrong or deluded is insulting, given that I've played the game since at least 2009 (I think late 2008) - and GoldyGopher apparently had a similar experience, yet "lost" access at some point which was then "fixed".

I doubt it had to do with my purchase of the boxed set, though I suppose that's a possibility, because others would have had a similar experience. The account which behaves "normally" was only created in November 2021.

OfElectricMen

01-27-2022, 10:55 AM

So the OP's complaint is that something that was never the case isn't working like they think it should work.

After some updates, don't remember exactly which ones, i received +20 additional shared bank slots absolutely free, tnx to SSG. 8)
You're conflating things.

Well, and here at least 3 examples in thread where Premium status provide access to shared bank, so? Except, you know, not examples of that. You're still conflating things.

she's response - "clearly not-WAI",
She was wrong and you got something you didn't pay for but should have.

Astanila

01-27-2022, 12:37 PM

For the record, this is not for calling out, but showing the archive on the DDO wiki to save some time for others.
Anyway, for this type of matter, I believe we should check the history page of the DDO wiki.
DDO store: https://ddowiki.com/page/DDO_Store
Bank: https://ddowiki.com/page/Bank
Account comparison: https://ddowiki.com/page/Account_comparisons

On the history page of the DDO store:
08/31/2009 - 09/02/2009
Shared Bank Vault - 990 Turbine Point's
VIP's get the Shared Bank Vault for free.
VIP's who become Free To Play will only be able to remove items from the Shared Bank Vault unless they have purchased it using TP's.

09/03/2009 - 09/04/2009
Shared Bank Vault - 1495 Turbine Points
VIP's get the Shared Bank Vault for free.
VIP's who become Free To Play will only be able to remove items from the Shared Bank Vault unless they have purchased it using TP's.

09/05/2009 - 10/13/2009 (note: See the word used "Premium")
Shared Bank Vault - 1495 Turbine Points
VIP's get the Shared Bank Vault for free.
VIP's who become Premium Free To Play will only be able to remove items from the Shared Bank Vault unless they have purchased it using Turbine Points.

10/13/2009 - 01/28/2010
Shared Bank Vault - 1495 Turbine Points
VIPs get the Shared Bank Vault for free.
Premium Free To Play who were formerly VIPs will have withdrawal-only access to any items left in their Shared Bank Vault. In order to deposit items, they must purchase the Shared Bank Vault using Turbine Points.

After 02/2010 the share bank template got corrupted by current information so we need to turn to the history of bank or Account comparisons.

On the history page of the Account comparisons:
09/09/2011 - 03/14/2015
Shared Bank: Full Access; Purchase; Purchase

03/14/2015 - Current
Shared Bank: Initial 20 slots; Purchase; Purchase

And, on the history page of the bank:
03/26/2012 - 08/18/2014
Shared bank: Unlike regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get shared bank for free).

03/15/2015 - 05/15/2015
Shared Bank
Unlike regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get initial 20 slots for free).
Maximum 100 slots

05/15/2016
Shared Bank
Unlike regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get initial 20 slots for free).
Maximum 130 slots

06/03/2016 - 08/30/2016
Shared Bank
Unlike regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get initial 20 slots for free).
Maximum 170 slots

10/21/2016 - 05/13/2017
Shared Account Bank
Unlike regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get initial 20 slots for free).
This is currently the only way to Bound to Account items to another character of yours.
Maximum 170 slots

10/23/2017 - 11/09/2017
Shared Account Bank
Unlike the regular deposit box, items from the shared bank can be accessed by all characters of that player on a particular server. Must be purchased from DDO Store (VIPs get initial 20 slots for free).
This is currently the only way to move Bound to Account items to another character of yours.
Maximum 200 slots (19 expansions from the DDO Store for 190 slots plus 10 with the purchase of the Mists of Ravenloft Ultimate Bundle).

After that it doesn't change much except the following:
(The initial number of slots was increased from 20 to 30 in the Update 43 Hotfix.)
+ 10 slots with the 10th Anniversary of Free to Play Launch Bundle
+ 10 slots from the May 2020 VIP bonus

The records are until above; the following are my thought:

All three pages never state free bank for a premium account but imply you will need to pay for it.

Hence, looking at the initial intent for the access of the shared bank, I think free shared bank for Free To Play or Premium would not happen normally.
Otherwise, it should have a high chance to be recorded in the DDO wiki history, but there's none.
For those who claim they received the shared bank freely, while it would only be my guess, I guess there are some forgotten purchases, special events, or giveaways.
For example, 2020 Vip free gift or 10th anniversary gifts, etc.

I hope this helps a bit.

Merfyn

01-29-2022, 03:03 PM

So the OP's complaint is that something that was never the case isn't working like they think it should work.No, & nice dishonest impugning of my OP. Do you troll "professionally" or is it just a sideline?

I was posting that there was a lack of clarity, that sometimes the granting of shared bank HAD been "free", and that it was definitely not the case now.

She was wrong and you got something you didn't pay for but should have.False again. I have two accounts which received "free" shared bank, and obviously others have too. The circumstances under which they were granted appear to have to do with how long the account has been used.

Otherwise, it should have a high chance to be recorded in the DDO wiki history, but there's none.
For those who claim they received the shared bank freely, while it would only be my guess, I guess there are some forgotten purchases, special events, or giveaways.
For example, 2020 Vip free gift or 10th anniversary gifts, etc.
You have greater confidence in the Wiki than I do, but I appreciate the honesty nonetheless.

I never saw those "history" entries in the wiki (which is why I bothered to create this thread), but then again I never went searching for them. When I had bothered to look, I didn't notice the differentiation between Premium still having to pay vs. VIP (which is why I added a clarifier on the 23rd of January to the page https://ddowiki.com/index.php?title=Bank&oldid=509478)

The "free" shared bank appears to be a matter of either account longevity (i.e. account existed either before Free to Play or shared bank purchase was 'fixed') or, as you suggest, some sort of benefit. I know for certain the first of my two accounts was created with a "boxed set" code.

Saekee

01-29-2022, 03:52 PM

I think the free shared bank refere to the 12 slots of crafting shared storage

I am premium and for years was just using the shared crafting until I finally bought the shared bank. This works now on all servers. I also got a bonus of 20 slots or so after a dev error occurred that they then chose not to reverse, kind of them.

I created an Alt account, ground out some points and bought the cheap expansions on sale. I do not have a shared bank access on that one.

J1NG

01-29-2022, 04:14 PM

I was posting that there was a lack of clarity, that sometimes the granting of shared bank HAD been "free", and that it was definitely not the case now.

I think the there are several aspects that everyone has issues over this particular point:

1. You yourself have posted that it's "sometimes" free, but neither you or anyone else who has received this benefit have the reasons why it was free, or why it is not the case now.

2. A more contentious point you have got yourself into, which is probably more of a sticking point that others have, is when you are claiming something, especially in the OP, where you have said this should be free and have cited your (dataset) examples to back up why you claim it to not be working as intended (by Premium not having it free), but you are also refusing to accepting other examples by others who do not agree with this as evidence to the contrary for the point you are raising (that it supposed to be free and has always been possible to be free). This makes it very hard to accept what you are saying to be accurate, given how previous understanding of how Premium state works in DDO. And hence the reaction you are receiving.

To add to the data here. Personally, I have over 16 accounts, 4 from 2009 to 2010, 3 more during the first Cublet invitiation thing (I forget the year) then more over the years as I began testing more stuff in DDO and needed controlled parameters to eliminate potential errors in testing (creating the rest over time until 2019 when the last one was created). But during that time, there are 6 main accounts, with various states of VIP to Premium, and Free to Play to Premium, as well as purhcased Expansion Packs and Purchased Points. And none of my accounts have gained the the Shared Bank for free either.

What we really need, is a SSG employee who checks this out for an official stance, and then puts to rest how you are supposed to gain the Shared Bank once an for all at a Premium state.

J1NG

Merfyn

02-13-2022, 03:00 PM

What we really need, is a SSG employee who checks this out for an official stance, and then puts to rest how you are supposed to gain the Shared Bank once an for all at a Premium state.

J1NGAs if that's going to happen! Your post isn't at all clear, but I presume there's a language barrier, which is totally reasonable.

The SOLE point in my original post was that I hadn't personally been clear as to Premium status != granting shared bank, and ensuring the answer is unequivocal because in-game mentions were vague at best. It's why I edited the wiki (which I'd reviewed prior to getting irritated, but obviously not so far as going through the wiki history... I mean, who does that?).

The fact that people came out of the woodwork to sneer (and personally malign me as being spoiled & demanding something) was actually a bit surprising, given how normally the DDO community is drastically superior to other online games.

I almost wish I hadn't mentioned it, since it seems like the only people who benefited from this "bug" were those with circa 2009 accounts. Still, it's worth ensuring there's a clear answer for someone to reference. If I was to hypothesize, the original discrepancy must have occurred at the time SSG decided to monetize shared storage. I know for sure that my original account was a boxed set, which could have something to do with the settings.

J1NG

02-13-2022, 04:02 PM

The fact that people came out of the woodwork to sneer (and personally malign me as being spoiled & demanding something) was actually a bit surprising, given how normally the DDO community is drastically superior to other online games.

I doubt it was to sneer and malign you, going back over posts immediately after OP, they were quite informative and neutral in tone with what is generally known as Premium state and that the Shared Bank was a paid item if not VIP. Telling you that it has always worked that way for Premium depsite your experience and assertion in your OP that it should be granted on reaching Premium state. And it was your next post that appears to have taken offense to others pointing out that this issue has always worked like this normally, feeling that you were being talked down to.

It wasn't until later on the third page where Ulfo commented that they contacted SSG_Alkaid to get it added, and then you quoted it, suggesting that you did the exact same thing (contacted SSG_Alkaid to get it added on two of your accounts) when posters began saying Ulfo (and subsequently you) got something they shouldn't have. Which, as you admit yourself, appears to have been granted only under very exceptional circumstances that may or may not even be repeatable. But this still goes against your OP and is factually correct as of such; your other two accounts likely should not have been granted it given what is known - and if your hypothesis below is correct, would not qualify them to have the Shared Bank as they were not created from the Box Set code, but have been granted it now by contacting SSG_Alkaid. So posters saying you got something you shouldn't have, are not incorrect if your hypothesis that only your Boxed Set code account should have got it.

I almost wish I hadn't mentioned it, since it seems like the only people who benefited from this "bug" were those with circa 2009 accounts. Still, it's worth ensuring there's a clear answer for someone to reference. If I was to hypothesize, the original discrepancy must have occurred at the time SSG decided to monetize shared storage. I know for sure that my original account was a boxed set, which could have something to do with the settings.

Yet this is still only a hypothesis of yours, not a confirmed fact. It may still be you were never supposed to have kept those features (Shared Bank). We don't know yet now you're raising issue with it as instances like yours and Ulfo and others are rare. But I do know that SSG doesn't revoke mistakes they do unless if it's really important to do so, and I doubt that would be a case here. So even if you were never supposed to get it and retain it's use, it won't be revoked from you or anyone else at this point.

As if that's going to happen! Your post isn't at all clear, but I presume there's a language barrier, which is totally reasonable.

I would have got SSG to answer (I do have such power believe it or not), but Ulfo made this difficult by bringing in SSG_Alkaid name into this.

J1NG

Ulfo

02-13-2022, 07:27 PM

Ulfo made this difficult by bringing in SSG_Alkaid name into this.

J1NG

She has repeatedly helped other users, including me, with account-related problems, and previously I have repeatedly called her as a person with such help problems, in order to help other users of the forum. This is the only reason, and I consider my actions fully justified and legal.

Also, there is another possibility that we did not consider - perhaps for some time this shared storage was included as part of MoTU/Shadowfell, mebbe as event (i purchased it when 85% Christmas discount was active), and then it was excluded, and that is why become so weird.

J1NG

02-13-2022, 07:45 PM

She has repeatedly helped other users, including me, with account-related problems, and previously I have repeatedly called her as a person with such help problems, in order to help other users of the forum. This is the only reason, and I consider my actions fully justified and legal.

You are missing the issue. I am not saying you are at fault here for having gained the Shared Bank access.

The issue is, we are now at a point where either SSG_Alkaid was potentially doing something that they shouldn't be (whether through being mislead, helping those they know *wink*, or worse being uninformed and/or incompetent in their role by being overly generous with how much help they provided). Unknowingly you have dragged them into this situation which does not look good for them whatever the outcome is if I force SSG to answer.

Because if OP was right, then a LOT of people will need to be given DDO points/compensation for hiding the fact that this was supposed to be the case (Going to Premium provides the Shared Bank too).
Or, if OP was wrong, SSG_Alkaid has been put on the spot by granting freebies out to players they shouldn't have. With you and OP being the evidence.

That is why I am saying that by having brought their name up, it has made it difficult. Do I go ahead and force SSG to give us an answer? Which then potentially impacts on SSG_Alkaid? Who others may need to call on for known legitimate aid over? Or do we let it slide and we remain without an official answer? Or why certain players were given the Shared Bank and not others?

J1NG

Ulfo

02-13-2022, 07:55 PM

Oh... understand now.

Or do we let it slide and we remain without an official answer?

I think this is the most sparing decision for everyone. If it weren't for your post, to which I answered, this branch would have drowned among the more relevant for a long time, and everyone dissatisfied would have forgotten about it the next day.

J1NG

02-13-2022, 08:07 PM

I think this is the most sparing decision for everyone. If it weren't for your post, to which I answered, this branch would have drowned among the more relevant for a long time, and everyone dissatisfied would have forgotten about it the next day.

You mean, if Merfyn didn't bring this all back up, right? As I wasn't the one who brought this thread back up from a few days ago. Only replied to it when it was as they were replying to me as well. :)

J1NG

Dark_Lord_Mary

02-14-2022, 04:28 PM

to me it is false advertising as it seems it is included. And honestly, this sort of thing only drives players away

I am a VIP and have friends who would play ddo with me but they hate the banking and inventory system -

Merfyn

02-14-2022, 06:06 PM

You mean, if Merfyn didn't bring this all back up, right? As I wasn't the one who brought this thread back up from a few days ago. Only replied to it when it was as they were replying to me as well. :)

J1NG

I definitely don't hold SSG_Alkaid responsible for making a modification which a handful of other people (not just Ulfo, but Goldy Gopher and perhaps bracelet) experienced.
I certainly was not asserting (as is repeatedly suggested) that I somehow deserved a benefit the majority did not receive, which is why I've become as defensive as I have. Maligning my intent for what I had thought was clarification tends to put me on the defensive, as does calling me a liar for identifying what seems to have been abnormal circumstance.
It's pointless at this point to speculate what conditions that handful of people who received shared bank from Premium status actually met a decade ago.
If I had realized you were going to churn out another page's worth out of my reply to you, and then say this was my fault, I wouldn't have replied to you in the first place (and I'll admit that I didn't realize you hadn't expected an answer).
I'll not make the mistake again, and will cease replying to this thread.

Dnarth

02-14-2022, 09:39 PM

I am just wondering when I get my points refunded for having to buy this when I went premium. Set the timer holding my breath right now.........lol