Keratesha
01-26-2021, 06:51 PM
Okay, so 6 days ago I capped a character at 20 and decided to do a racial TR. I had been running on a 50% xp pot (sovereign II) for nearly 3 hours. After doing the racial TR, I got ship buffs and put on an item with a master's gift slotted. I used an Otto's Box xp stone.
I began to level my character and noticed that unlike the previous time that I had done the same procedure I was only able to get to 15th level (instead of 18th). I only had 2,400,000 xp instead of 3,400,000! It appears that the 50% pot was not taken into account at all.
I immediately put in an in-game ticket, explaining everything above, mentioning that I had 3:09 left on the 50% pot.
So the next day I logged in (since the "Help" module said there was an 11 hour wait :rolleyes:) and I got the following response...
"The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: https://help.standingstonegames.com/hc/en-us/requests/new?ticket_form_id=438007 to aid in the research of this issue. Please understand that while bug reports are great for gathering information, bug reports may not be responded to and may not offer an immediate resolution to your issue."
At this time I noticed something strange, the timer for the sovereign II pot was at 3:37 so somehow the pot gained :28
I entered a bug report on the website. I then got a form email saying that it was received. The response email also says that you can reply to the email to add additional comments so I've been responding and asking for information.
That was 5 days ago and I have heard nothing else.
So my problem is that I purchased an Otto's Box and a sovereign II xp elixir, it didn't work properly, and I seem to have no way to resolve this issue. The in-game response basically came out and said as much "bug reports may not be responded to and may not offer an immediate resolution to your issue." I get that sometimes things don't work as expected but there should be some way to resolve the issue. Having the In-Game Support say they can't help then pushing it to a bug report which apparently may or may not respond is a ridiculous way to support your customers.
I have left the character in question exactly where she was when I noticed the problem (i.e. in a public area), hoping to get this solved.
I don't typically like to complain on the forums but I don't see any other way of getting some sort of attention (and more importantly resolution)...
I began to level my character and noticed that unlike the previous time that I had done the same procedure I was only able to get to 15th level (instead of 18th). I only had 2,400,000 xp instead of 3,400,000! It appears that the 50% pot was not taken into account at all.
I immediately put in an in-game ticket, explaining everything above, mentioning that I had 3:09 left on the 50% pot.
So the next day I logged in (since the "Help" module said there was an 11 hour wait :rolleyes:) and I got the following response...
"The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: https://help.standingstonegames.com/hc/en-us/requests/new?ticket_form_id=438007 to aid in the research of this issue. Please understand that while bug reports are great for gathering information, bug reports may not be responded to and may not offer an immediate resolution to your issue."
At this time I noticed something strange, the timer for the sovereign II pot was at 3:37 so somehow the pot gained :28
I entered a bug report on the website. I then got a form email saying that it was received. The response email also says that you can reply to the email to add additional comments so I've been responding and asking for information.
That was 5 days ago and I have heard nothing else.
So my problem is that I purchased an Otto's Box and a sovereign II xp elixir, it didn't work properly, and I seem to have no way to resolve this issue. The in-game response basically came out and said as much "bug reports may not be responded to and may not offer an immediate resolution to your issue." I get that sometimes things don't work as expected but there should be some way to resolve the issue. Having the In-Game Support say they can't help then pushing it to a bug report which apparently may or may not respond is a ridiculous way to support your customers.
I have left the character in question exactly where she was when I noticed the problem (i.e. in a public area), hoping to get this solved.
I don't typically like to complain on the forums but I don't see any other way of getting some sort of attention (and more importantly resolution)...