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View Full Version : Awaiting Ticket Response


DevHead
02-28-2020, 06:24 PM
Hello,

I put in a ticket a week ago and haven't heard anything, can someone please follow up?
DevHead
03-06-2020, 02:26 PM
Now at...two weeks?
Necrash
03-13-2020, 11:21 AM
Now at...two weeks?
literally int he same Boat I havent played the game in like for ever come back and cant access anything!!! get an error when trying to open any server!
AlmGhandi
03-13-2020, 11:24 AM
You might get more luck with pms to people.
I don't even think these forums are regularly monitored.
DevHead
04-07-2020, 05:50 PM
I'm starting to wonder if the entire CS staff is unable to work from home, or gravity has lost its pull upon these poor souls and they've drifted into the void of space.
HuskyMcSkakey
04-08-2020, 08:55 AM
Same here, I'm going on 17 days on my first ticket.
HuskyMcSkakey
04-10-2020, 02:00 PM
Same here, I'm going on 17 days on my first ticket.

Welp 19 days now. I ll just accept that they won't be working on CS tickets at this time. Guess I ll play a different game. Thanks lol.
HuskyMcSkakey
04-14-2020, 12:42 PM
You ever get reply?
DevHead
04-16-2020, 08:41 PM
You ever get reply?

Nope. I think gravity has indeed released its grasp upon the team.

Or they have no way of working from home? It would be nice to know what is going on just to set expectations.
HuskyMcSkakey
04-18-2020, 04:27 PM
Agreed, I wouldn't mind if they were unable to work from home or anything and can't do tickets... But we ve gottin no official statement saying what's going on which is annoying.
I've bee waiting 25 days for an response to access my account, so everyday that goes unresponsive, I don't play Lol.
Kinda trash, had to turn off VIP to so they don't milk my money while not letting me in my account.
DevHead
05-03-2020, 07:50 PM
Keeping the streak alive.

Nope, still no answer yet, starting to get annoyed.
HuskyMcSkakey
05-04-2020, 11:45 AM
Keeping the streak alive.

Nope, still no answer yet, starting to get annoyed.

I'm on mobile I wish I could screenshots my tickets.. I got them going month plus still open no responses, just merges.
I understand they may be experiencing issues with everything going on, but still even an statement on the status of customer service would be nice.. It's like it's non existent
Not cool, literally missed out on all of apirl free content and going to probably miss all of May to till they reply
Cordovan
05-04-2020, 11:56 AM
Get me your ticket number.
Amoneth
05-04-2020, 12:22 PM
Good luck with that. I had a problem a few months ago so I PM'd CS - no response, posted on the CS forums - no response, used the CS contact form - no response, posted a message on Facebook - no response. After looking at some reviews online, it seems that SSG Customer Service has an extremely poor reputation. So glad I pay two lots of monthly fees for this kind of treatment.
Cordovan
05-04-2020, 12:28 PM
Good luck with that. I had a problem a few months ago so I PM'd CS - no response, posted on the CS forums - no response, used the CS contact form - no response, posted a message on Facebook - no response. After looking at some reviews online, it seems that SSG Customer Service has an extremely poor reputation. So glad I pay two lots of monthly fees for this kind of treatment.

Get me your ticket number too.
HuskyMcSkakey
05-04-2020, 12:52 PM
Get me your ticket number.


#119796

Waited month for reply about account, finally got one, issue was needed to pay disputed amount on banned account, was given link through an broken paystation link through xsolla.
Been waiting up to week and half now since replying about the link given not working, and xsolla is no help.
Ddo says I need to pay first, xsolla says I need access to pay.

I'm lost what to do, I just want to pay you guys the amount and get back into the game.
AlmGhandi
05-04-2020, 01:03 PM
You might get more luck with pms to people.
I don't even think these forums are regularly monitored.

Like I said... PM.
Amoneth
05-05-2020, 03:13 AM
Get me your ticket number too.

Thanks Cordovan. I'm not sure if it's the same numbering system as in game tickets but the number I received from the online form was 114603.
ASHHHH
05-05-2020, 06:29 AM
Hello, trying to post my issue here since i'm waiting since 2weeks: my main character is stuck on loading, the launcher said "there has been an error" and not even loading.
I've got a 1st answer from SSG to wait for the update and a second one about empty dns cache and adjusting the UDP port but it changes nothing, there is 2updates since i've got this issue so nothing more to wait, i need a technical assistance.
I can log any other of my alt characters/banks but my main, so it's kind of frustrating.
Amoneth
05-05-2020, 10:54 AM
Get me your ticket number too.

For the record, I just wanted to say "Thank you very much" to Cordo for sorting this issue for me, I'm very happy with the response :)
HastyPudding
05-05-2020, 05:56 PM
Get me your ticket number.

Sorry, it was too easy.

https://1.bp.blogspot.com/-4z7J9VwWXlE/WqPRXrT9UmI/AAAAAAAADUg/IowRYbuLWGYSMUp9H4-pezaQafdUOSCDACLcBGAs/s1600/tickets.gif
DevHead
05-06-2020, 09:29 AM
Get me your ticket number.

I'd sent a PM to you on 4/29.
DevHead
05-17-2020, 10:59 PM
I think my ticket has fallen into a black hole.

Abandon hope, all ye who enter here.
DevHead
06-03-2020, 12:11 PM
Over 3 months now.

The original ticket won't let me post comments, each reply to an email seems to be spawning new tickets.

No updates or response at all so far.

This is really disappointing.
Sakarab
06-07-2020, 04:40 PM
Over 3 months now.

The original ticket won't let me post comments, each reply to an email seems to be spawning new tickets.

No updates or response at all so far.

This is really disappointing.

Same here but only 7 weeks so far. I've been trying to recover an account that has apparently been taken over (posting this from a 2nd account). I got a response the next day asking for additional info, which I provided the same day, and then haven't heard anything since despite numerous follow up attempts.
G_a_M_e
06-29-2020, 03:31 PM
Get me your ticket number. Can you please help me as well. My Ticket Number is 133374
DevHead
06-30-2020, 11:05 AM
Can you please help me as well. My Ticket Number is 133374

Hey get your own thread! :P

I'm currently still waiting. Over 4 months. Not long before I can use that "It's been 84 years GIF".
DevHead
07-15-2020, 04:24 PM
Get me your ticket number.

I've sent the info twice now, no response.

My tickets are still getting repeatedly closed "marked as solved" with no explanation.
rabidfox
07-15-2020, 05:04 PM
I've sent the info twice now, no response.

My tickets are still getting repeatedly closed "marked as solved" with no explanation.

I've had that happen instantly after I filed a ticket. I had to post a response on the same ticket to then make it open again; seems like a bug in the code somewhere causing it solve them automatically.