Downtime Notice: Wednesdays, 9:00 AM Eastern [Archive]

LT218

01-06-2020, 06:52 PM

This is currently planned to be the only weekly restart going forward. We believe work done before the holidays will have allowed us to reduce back to a single weekly restart without endangering server performance back to unacceptable levels. We will monitor the effect this has over the next few weeks.
You'd be wrong. Lag was bad, really bad, this weekend.

In almost every mission I ran Sunday, we experienced one (sometimes more) periods of 60s+ stuttering and rubber banding. Multiple deaths were caused by said periods of lag. I also saw multiple people mention they were logging off due to frustration with the lag and the deaths throughout the day.

It also wasn't just my group. People in other groups and raids were complaining of the same lag in some of the shared chat channels.

Arkat

01-06-2020, 07:18 PM

Fallout47

01-06-2020, 08:09 PM

Sorry dude, but if the lag I saw in PN at 9:00 AM MST yesterday (Khyber) is any indicator, you should probably reboot the servers DAILY.

Yeah, I mustered all of my self control not to post regarding the hellatious lag from the weekend. This is really gonna be horrid. The game is already bleeding end-gamers and raid related peeps due to the lag. While a group might recover in an EE run after a 20 sec full group lag lock, it's a complete wipe in higher skulls and many raids.

Cordo, have the devs considered 'pimping' out Lamania for groups/guilds to rent for raiding, high skull questing? Might be a possible cash cow if the main servers continue in their current condition. We joke all the time now about a Gland 'sign-up' sheet for peeps to reserve raid times to not cause lag for one another. The servers can't handle more than one raid group at a time without a noticeable loss in performance and that's with the 2 starts/week.

Mindos

01-06-2020, 08:14 PM

you should probably reboot the servers DAILY.

This. Do it every day. Put it on a 20 hour timer, so it rotates around.

FURYous

01-07-2020, 12:20 AM

I couldn't take it anymore,

Cancelled DDO and started up a ESO subscription.

Give me a call if you get your act together enough so I can actually play the game.

Zess-wolf

01-07-2020, 09:07 AM

Sorry dude, but if the lag I saw in PN at 9:00 AM MST yesterday (Khyber) is any indicator, you should probably reboot the servers DAILY.

If i recall correctly, there wasnt a restart last week...So it kinda of held well for 2 weeks

Arkat

01-07-2020, 09:47 AM

If i recall correctly, there wasnt a restart last week...So it kinda of held well for 2 weeks

There was one on Friday.

Cordovan

01-07-2020, 05:43 PM

Reminder that the first Wednesday restart takes place tomorrow (the 8th) starting at 9:00 AM Eastern.

Arkat

01-07-2020, 07:31 PM

So Wednesdays look to be raid nights from now on.

Raid at your own risk on any other night.

Kutalp

01-08-2020, 08:43 AM

Thank you very much for the announcement and the details dear Cordovan and Cocomajobo.

I hope all goes well.

Justicesfury

01-08-2020, 08:47 AM

I couldn't take it anymore,

Cancelled DDO and started up a ESO subscription.

Give me a call if you get your act together enough so I can actually play the game.

Yeah I did the same thing after hardcore. Its like they just make it up as they go along. Until there is a serious change in game lag being fixed this game has to be free to play for me as well.

Try doing the Too Hot Too Handle Raid on anything other than norm and the whole raid crashes no matter how fast you kill stuff.

ChicagoChris

01-08-2020, 08:54 AM

Reminder that the first Wednesday restart takes place tomorrow (the 8th) starting at 9:00 AM Eastern.

So now that we know that the weekly restarts are now permanent, can one of your QOL passes deal with the Guild Airship reload? Its kind of insult to injury that not only do the servers have to be restarted, but the ships still take hours to repopulate...

lifestaker

01-08-2020, 04:38 PM

QoL issues like airship aside, I just wish they put it closer to the weekend. Wednesday might help Friday raids, but I don't think they will last for Saturday night unless the changes are new to this week. Friday shutdowns the last 2 weeks lasted till Sunday/Monday. Lets hope they review this soon.
Personally if only 1 shutdown then I think it best Thursday or Friday just to keep weekend raids going, or Mondays so by close of business Thursday they would know if another is required to get through the weekend. Middle of the week makes them out of office when the lag hits, and by the time they get back it is almost time to do it again so why bother doing it early. I have not clue what goes into it on their end, but I just feel they may have picked a less then ideal day if the lag only stays away for 2-3 days.

Maybe they will keep this thread open, or have some set place for us to post when the lag starts hitting. My money is on Saturday night, based off shutdown last Friday lasting 48-72 hours prior to lag being a problem. Prove me wrong.

cave_diver

01-08-2020, 07:09 PM

This is currently planned to be the only weekly restart going forward. We believe work done before the holidays will have allowed us to reduce back to a single weekly restart without endangering server performance back to unacceptable levels. We will monitor the effect this has over the next few weeks.

Joking aside, what are you short term plans to get rid of the crippling lag? I know of at least 3 or 4 people that have ran with regularly that were vip that cancelled their subs and quit or taking a break from the game. Raiding anything higher then EH is basically a roll of the dice nowadays with them being loaded to lags favour

lifestaker

01-11-2020, 07:12 PM

Maybe they will keep this thread open, or have some set place for us to post when the lag starts hitting. My money is on Saturday night, based off shutdown last Friday lasting 48-72 hours prior to lag being a problem. Prove me wrong.

So Saturday Night is here, so is the lag. Wow I am so surprised. Is only someone had said something about this earlier...

Well see you all Wednesday night for raids.... oh wait I work during the week and can't stay up all night... Well I guess I will raid again SOON™...

Anyone know any games that will take my money for allowing me to play them how I want, when I want? Oh right, EVERY other game out there does that, guess that is where DDO is special.

Kerria

03-17-2020, 08:25 AM

The last restart didn't really seem to do much to help the lag. Have not seen it this bad in a really long time. Hope you can find the cause and get rid of it. Very bad impression on any new or returning players. I would not start a new game with these issues, just move on and find something else. It was workable, what happened lately?

Cocomajobo

03-17-2020, 03:06 PM

As a heads up: DDO will not have it's usual Wednesday restart this week. We are preparing a small patch that won't be ready in time for a tomorrow morning deployment and want to avoid multiple downtimes in the same week.

Stay tuned for a downtime thread (targeting Thursday but not yet set in stone).

ChemE

03-18-2020, 12:03 PM

Will you be fixing sinister chill on the stygian wrath to work with poison in the next patch?

Cordovan

04-14-2020, 06:55 PM

Quick reminder that we will be doing our weekly restart tomorrow morning (Wednesday, April 15th) starting at 9:00 AM Eastern (-4 GMT).

Grandern_Marn

04-15-2020, 08:26 AM

Quick reminder that we will be doing our weekly restart tomorrow morning (Wednesday, April 15th) starting at 9:00 AM Eastern (-4 GMT).

Great, hopefully it helps a bit with the lag that is still present. To provide an anecdotal experience since the patch last week, I think overall lag spike incidents on Orien have decreased but there were still a couple periods of near paralysis in quest. That being said I think both times quests were completed successfully but it was not an enjoyable experience to say the least. It seems like the 2 or 3 days after the patch were best but then things really hit over the weekend. The past couple of days have been reasonable as well, I don't remember any paralyzing lag spikes yesterday or the day before that.

As a heads up: DDO will not have it's usual Wednesday restart this week. We are preparing a small patch that won't be ready in time for a tomorrow morning deployment and want to avoid multiple downtimes in the same week.

Stay tuned for a downtime thread (targeting Thursday but not yet set in stone).

This dev post from Cocomajobo made me jump a sec, wait...there will be no restart? But Cordovan just said we are doing a restart? But the game worlds are definitely down?
Then I checked the date of the post...:eek:

csbztddo

04-15-2020, 09:15 AM

Quick reminder that we will be doing our weekly restart tomorrow morning (Wednesday, April 15th) starting at 9:00 AM Eastern (-4 GMT).

And there was no notice on the login screen and no world broadcast in the whole hour leading up to 9 AM. That was just wonderful! Unbelievable.

thwart

04-15-2020, 09:21 AM

And there was no notice on the login screen and no world broadcast in the whole hour leading up to 9 AM. That was just wonderful! Unbelievable.

I saw a world broadcast.

Fatbraid

05-27-2020, 04:25 PM

blazer_starman

06-03-2020, 12:37 PM

Having problems with the patch. I get multiple update errors occurring and subsequent retry messages. :(

Hmmm.... never mind seems to be working now but still not able to transfer characters from hardcore league..... Hardcore League world doesn't show up as an option for characters to transfer from...….

I finally figure out what it was doing. Say there are 250 patches to be done. It will get through, for instance, 25 and hit an error. Then it will restart with 225 patches and go until it gets an error and starts again.

It will continue to do this until all the patches are successfully done.

SS4Kills

07-08-2020, 08:28 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

i think the game is great lag it bad but i know ya always working on it ty

HungarianRhapsody

07-08-2020, 08:35 AM

Interesting phenomenon - all the servers are down, but the launcher still launches and doesn't say "all game worlds are down" like it usually does.

That's the first time I've ever seen it do this (aside from when individual worlds crash, etc).

C-Dog

07-08-2020, 10:01 AM

And... worlds are coming back up.

Thanks guys!
o7

Cordovan

07-14-2020, 02:05 PM

Reminder that we will do a regular weekly restart for all worlds except for Wayfinder (which will already be down for maintenance) on Wednesday, July 15th starting at 9:00 AM Eastern (-4 GMT).

ArtyWarrior

07-23-2020, 08:05 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

So now Maintenance is on Friday as well (at least for Thelanis server today - 23 July 2020) .. what the heck man... get it together!!!

mikarddo

07-23-2020, 08:26 AM

What the official expected duration of todays downtime?

Cordovan

07-28-2020, 05:25 PM

Reminder that we will be doing our weekly restart tomorrow.

Leboucanier

08-12-2020, 08:31 AM

Reminder that we will be doing our weekly restart tomorrow.

Logged in this morning to play for the hour I had available today to see the Hardcore shut down again, for a restart, though that was presumably included in yesterday's entire day of outage. Not mention last week's outages, and the week befores....
This is getting old. Cant ever get to play when i have time. Morning shut down after a whole day shutdown. Jesus.

Einnor

09-02-2020, 05:27 PM

My account is a mess since the update yesterday. On my main(Einnor) I cannot join groups. He was in the starter area when I first logged in after update nd now when people try to invite me to a group it tells them I cannot join as I am in the starter area even though I am nt. My other characters get message that I cannot enter certain content areas as I have not bought the content when I am VIP and have access to everything. I have also sent multiple tickets because of this and that Einnor cannot spend an action point in my enhancement tree.
I cannot even lay the game right now and I am getting no response on a fix. The in game support told me to contact help through the website on the enhancement tree issue a few days ago and when I did they said to ask in game help to fix it.
I do not know what to do.
Please help

dennisck2

09-02-2020, 07:32 PM

Nvm.

Treok

09-09-2020, 09:59 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

One time, I was showing some new features of my software to a client. The client said," These new features are amazing." I thought things were going well. Then the client said," I don't need any of these features if I can't keep the platform stable. Please stop building new features and focus on stability." If this gets us more stability, awesome. If not, please take some time to reprioritize your roadmap to make things more stable. It's a good game, but after so many years, it has some rough edges you guys should just clean up, like stability. I hope I can come back to this thread next week and say great job guys!

liosliante

09-09-2020, 10:17 AM

One time, I was showing some new features of my software to a client. The client said," These new features are amazing." I thought things were going well. Then the client said," I don't need any of these features if I can't keep the platform stable. Please stop building new features and focus on stability." If this gets us more stability, awesome. If not, please take some time to reprioritize your roadmap to make things more stable. It's a good game, but after so many years, it has some rough edges you guys should just clean up, like stability. I hope I can come back to this thread next week and say great job guys!

Today I can't play this game until 21:00 hours. Wow I hate this updates every week!! Sorry to say it!!!

Treok

09-09-2020, 11:24 AM

Today I can't play this game until 21:00 hours. Wow I hate this updates every week!! Sorry to say it!!! Today's outage, eight hours... Today isn't a simple one hour restart.

liosliante

09-09-2020, 12:12 PM

Today's outage, eight hours... Today isn't a simple one hour restart.

They should give something free, like potions or something smaller for the wait. There are other online games that do it, and people don't complain.
Think about it!!!

Kator

09-09-2020, 01:14 PM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

It has more than 4 hours that you cannot enter the servers, please what the hell has happened since I changed administrative company, it fails too much, I am seriously thinking about not renewing my subscription to the game, it is too much time lost, continuous errors, connection jumps and they no longer have anything to offer and they have also removed things from the store such as invitations to other characters to learn about the mission and see if it is worth buying or not. I am seriously disappointed in DDO

bellakins

09-09-2020, 01:17 PM

Servers were suppose to be back up 15 minutes ago..i have limited play time, and when i do get to play ...this sorta thing happens, or crashes, or freezes..all this maintenance you think that the game would run better...HA I don't know if i will renew my sub once the free play thing is over at the end of the month.. seriously disappointed been playing for 10 years on and off and it's getting frustrating..

spikkel

09-30-2020, 02:46 PM

Is Orien still down? Can't login to it

anndurill

11-12-2020, 09:08 AM

Ok so there was a downtime notice for 11/11/20 9am - 1pm, so where was the notification for 11/12/20 and why is there another downtime?.

KLJJ

12-09-2020, 10:00 AM

Sorry dude, but if the lag I saw in PN at 9:00 AM MST yesterday (Khyber) is any indicator, you should probably reboot the servers DAILY.

Lag is just as bad the day the server comes up.

Kator

12-16-2020, 12:48 PM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

Good afternoon from Mexico, I have not found the words to express my ideas, but I think it is time I have been a player for more than 11 years on this platform called DDO and I have to say that I had a great time on it with friends and family, but I think I'm tired I have several disagreements with this game:
1 The VIP every day is more unmissable, the only use they have is the% of EXP they give because it does not give anything more since I already have almost everything and it is a horrible that despite paying 99 dollars a year at the top you have to pay for each new expansion that comes out at an excessive price since the game has too many herrors and problems that are more noticeable every day.
2 Its happy pass that they gave away that gives access to all adventures is a lack of respect for all those who have old accounts and that it cost us dollars and time to achieve them.
3 The appearance of the Guild is crappy, it lacks too much work once it reaches 200 and there is no point in continuing to do anything else.
4 The item creation system is horrible and unnecessary since you always get items that no matter how much you have craft skill 999, you can't do anything similar to a lvl 15 sharm item.
5 Your ongoing server repairs and updates are a headache.

I hope this message is seen by people who support my way of thinking and that the game admins think about how to fix the discontent of this that I know is not only mine but many people within the server.

Make it worth it, that we spend another time in vip and not think that it is just a waste to do it.

Puddinhead

01-06-2021, 09:34 AM

Good afternoon from Mexico, I have not found the words to express my ideas, but I think it is time I have been a player for more than 11 years on this platform called DDO and I have to say that I had a great time on it with friends and family, but I think I'm tired I have several disagreements with this game:
1 The VIP every day is more unmissable, the only use they have is the% of EXP they give because it does not give anything more since I already have almost everything and it is a horrible that despite paying 99 dollars a year at the top you have to pay for each new expansion that comes out at an excessive price since the game has too many herrors and problems that are more noticeable every day.
2 Its happy pass that they gave away that gives access to all adventures is a lack of respect for all those who have old accounts and that it cost us dollars and time to achieve them.
3 The appearance of the Guild is crappy, it lacks too much work once it reaches 200 and there is no point in continuing to do anything else.
4 The item creation system is horrible and unnecessary since you always get items that no matter how much you have craft skill 999, you can't do anything similar to a lvl 15 sharm item.
5 Your ongoing server repairs and updates are a headache.

I hope this message is seen by people who support my way of thinking and that the game admins think about how to fix the discontent of this that I know is not only mine but many people within the server.

Make it worth it, that we spend another time in vip and not think that it is just a waste to do it.

Well put. Another "standard" reboot that's taking longer than expected, which means they're making modifications without communicating to their community. My guild, which has dwindled to nothing despite being a founding guild on Xoriat now Thelanis, is slowly shifting to f2p because of this. I find little incentive to pay, and am finding less incentive every day to even play. It's heart breaking to have been here since beta, to have finally achieved every past life in the game three times over, and honestly considering uninstalling the game because of horrible performance, load screen issues, and lack of communication from SSG or whomever owns DDO these days. I know it's not the norm, but I'd love to see a small break from content development for an honest effort in improving performance. There is a huge chunk of players with vast knowledge of IT infrastructure that can help. Temporarily allow us to run some PCAPs, review some logs, and I bet we can save DDO.

C-Dog

01-06-2021, 09:37 AM

Worlds are coming back up.

Pensar77

01-20-2021, 09:19 AM

Well put. Another "standard" reboot that's taking longer than expected, which means they're making modifications without communicating to their community. My guild, which has dwindled to nothing despite being a founding guild on Xoriat now Thelanis, is slowly shifting to f2p because of this. I find little incentive to pay, and am finding less incentive every day to even play. It's heart breaking to have been here since beta, to have finally achieved every past life in the game three times over, and honestly considering uninstalling the game because of horrible performance, load screen issues, and lack of communication from SSG or whomever owns DDO these days. I know it's not the norm, but I'd love to see a small break from content development for an honest effort in improving performance. There is a huge chunk of players with vast knowledge of IT infrastructure that can help. Temporarily allow us to run some PCAPs, review some logs, and I bet we can save DDO.

Just on the forums now because of the server reboot and I rarely post. I see a lot of posts like this and I will just put my thoughts on this one for all of them.

This game shouldn't be your whole gaming existence. It's a really good game that has lasted a long time and improved tremendously over the years. It has provided most of us with a ridiculous number of hours of enjoyment, but it's not perfect or infinite. It can't be either one, ever. If you've done all the stuff a bunch of times and all you can see are the flaws move on to play and do other things. At least move on for a while. Come back in a couple years to see what's new. We each have to decide what's best to do with our time. Guilds breakdown specifically because lots of the members, wisely, move on when they've exhausted the content available.

WeedyFrog

02-08-2021, 09:47 PM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.
Why does Argo get a head start?

Cordovan

03-02-2021, 02:34 PM

Downtime Notice: We will not be doing our weekly restart for DDO on Wednesday, and we are instead targeting a small patch for later this week.

TitusOvid

03-02-2021, 04:41 PM

Hope for a less laggy raid evening goes poof.

Titus.

MsDL

03-02-2021, 05:20 PM

Hoping the small patch will fix the new feareater augment from new raid.....

Suggestion

03-03-2021, 10:52 AM

Hoping the small patch will fix the new feareater augment from new raid.....

I suspect that they just plan to dress the hirerlings and others who aren't properly dressed as defined by those who won't go swimming (or anywhere else in public) without being covered from neck to knees.

Alrik_Fassbauer

03-03-2021, 12:11 PM

Hope for a less laggy raid evening goes poof.

Titus.

I'm still hoping for a level 5 raid, but no, loudmouth end game players always get what they want.

Djjinni

03-03-2021, 12:50 PM

I'm still hoping for a level 5 raid, but no, loudmouth end game players always get what they want.

Devs have basically said that this kind of thing in Heroics doesn't get the kind of interest or numbers that they'd like it to, and that 'capped' raiding is more popular there.

Not everything is the fault of those mean, nasty 'endgamers'. Your bias is showing.

Cordovan

04-06-2021, 03:05 PM

NOTE: There will not be a weekly restart on Wednesday as we are working to release a small patch for Thursday.

mmchoc

04-14-2021, 09:43 AM

NOTE: There will not be a weekly restart on Wednesday as we are working to release a small patch for Thursday.

why is ithe game down then? i get connecting to patch server, 33% then times out. no notification it will not be available today

OfElectricMen

04-14-2021, 09:46 AM

why is ithe game down then? i get connecting to patch server, 33% then times out. no notification it will not be available today

Because that was last Wednesday, not today?

The question today is what happened, since the restarts don't usually take this long?

Justicesfury

04-14-2021, 09:53 AM

Aren't Restarts Supposed to be an Hour.

They must be do another patch to something that they aren't letting the community know about.

Greeka

04-14-2021, 10:08 AM

Got to login, but after logging in shows all servers closed.

mmchoc

04-14-2021, 10:08 AM

i can actually log on now but the worlds show red (closed) so perhaps its getting there

OhMy

04-14-2021, 10:18 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

"less than an hour"

2 hours and 19 minutes later, still down.

arminius

04-14-2021, 10:24 AM

"less than an hour"

2 hours and 19 minutes later, still down.

you missed the more relevant quote, "typically"

Justicesfury

04-14-2021, 10:26 AM

you missed the more relevant quote, "typically"

Maybe it will be down for days.

arminius

04-14-2021, 10:27 AM

Maybe it will be down for days.

Maybe it will live on in our hearts, forever

OhMy

04-14-2021, 10:38 AM

you missed the more relevant quote, "typically"

It would actually be more relevant to re-write the original post and put "downtime typically lasts no more than a few hours"

The scales seem to have tipped from less than an hour, to more than a few hours. Or have they ever been able to do a server restart in under an hour? I am pretty new to this game, so my knowledge base of their service downtime accuracy is quite small. So far I am unimpressed.

mmchoc

04-14-2021, 10:45 AM

all worlds showing green :)

minorpenthes

04-14-2021, 10:46 AM

It would actually be more relevant to re-write the original post and put "downtime typically lasts no more than a few hours"

The scales seem to have tipped from less than an hour, to more than a few hours. Or have they ever been able to do a server restart in under an hour? I am pretty new to this game, so my knowledge base of their service downtime accuracy is quite small. So far I am unimpressed.

Well, to be fair, they are not always this bad.

I'd say one of the bigger problems is that they do not always communicate very well with players.

For instance, sometimes there are no updates or explanations whatsoever about why there are delays.

Other times, there are- but not here. I seldom go on Facebook, but it is reported that at times, updates have been posted there (but not in the forums).

I'm not trying to suggest that players need to have their hands held at all times, but it would be nice to have a head's up, now and then.

DoctorOfLiterature

04-21-2021, 05:53 PM

Maybe the server ran into a Mimic in HCL? Hope it manages to avoid real death and comes back online soon...

puberdade

04-21-2021, 07:42 PM

Any news on server coming back up?

Kalem

04-21-2021, 08:24 PM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

You screwed up the game again. Good job devs

Mister-shadow

04-21-2021, 08:25 PM

Any news on server coming back up?

Well once more a short fix has stretched painfully on and on. Thinking off coming off vip as we get no joy, no value and no respect.

Cordovan

04-21-2021, 08:29 PM

Any news on server coming back up?

We are currently tracking the downtime here (https://www.ddo.com/forums/showthread.php/523808-Downtime-Notice-Wednesday-6-15-PM-Eastern-(-4-GMT)) rather than in our weekly restart thread, but the worlds will remain unavailable overnight while we investigate and work on a game update. We currently intend to release the game update tomorrow morning.

Mister-shadow

04-21-2021, 08:34 PM

Mindos

04-21-2021, 08:38 PM

I live in Australia, overnight means nothing with different time zones a minimum of....hours would be a lot more helpful!@

Roughly 12 hours from now, with a downtime maybe of a few hours starting then, so projecting game up and running 16 hours from now...ish....

fatherpirate

04-21-2021, 08:41 PM

We are currently tracking the downtime here (https://www.ddo.com/forums/showthread.php/523808-Downtime-Notice-Wednesday-6-15-PM-Eastern-(-4-GMT)) rather than in our weekly restart thread, but the worlds will remain unavailable overnight while we investigate and work on a game update. We currently intend to release the game update tomorrow morning.

There is one thing I still do not understand.
Why do you even bother to turn off the LAM test server?

Now if you dropping a new build on it, well of course you do a wipe but there
is no downside to keeping the server up otherwise.

It would give you a LOT more feedback on whatever the current build is.
More info should be better.

It just doesn't make sense.

timpax

04-21-2021, 09:42 PM

Getting tired of paying for a game i cant play. be it lag or servers down.

OfElectricMen

05-05-2021, 08:55 AM

It's May 5th, 2021.

Did you folks try to stealth patch something again and break it again?

Dleathyrus

05-05-2021, 09:04 AM

Getting tired of paying for a game i cant play. be it lag or servers down.

Lulz - pretty much every game has scheduled maintenance

LordGalaban

05-05-2021, 09:07 AM

at least they could have told us they were ****ing down our backs this morning. ya know some of us only have certain times we can play. not even a courtesy post on twitter saying btw, downtime just fecking nothing.

mmchoc

05-05-2021, 09:07 AM

why is the game down again? there has not been any announcement as to why or how long it will be down. And before anyone starts screaming that its regular wednesday downtime cos cordovan said so some time in the past, well that cannot be used as an excuse cos sometimes its down on wednesday (or tuesday, or thursday, or any other time they feel like) and sometimes its not. Its rude and lazy not to tell customers what is happening.

SisAmethyst

05-05-2021, 09:10 AM

Lulz - pretty much every game has scheduled maintenance

I think scheduled maintenance isn't really the issue here. The issue for me is more that there is nothing written in the launcher and usually the restarts take only about an hour, let's see.

mmchoc

05-05-2021, 09:27 AM

its up

metalclanger

05-06-2021, 02:57 AM

its up

Game worlds are temporarily available?
Was there any notification about the patch on tw@ter or farcebook?

Looting_Bin

05-19-2021, 09:28 AM

I couldn't take it anymore,

Cancelled DDO and started up a ESO subscription.

Give me a call if you get your act together enough so I can actually play the game.

Wow, you really want them to do better by removing the funds necessary to achieve the ORDER you are giving them...

Justicesfury

05-19-2021, 09:46 AM

Wow, you really want them to do better by removing the funds necessary to achieve the ORDER you are giving them...

Dropping on June 22 is DnD Dark Alliance.

Kristianbender

06-01-2021, 06:21 PM

All I know yes game crashes lost contact with server like every day about 20 minutes into the game. Extremely disappointed two or three raids had to ignore raid loot cause it crashed on me at very end. Contacted steam support wanted me to copy files I am afraid of them are currently social standard vision whatever trackers are or malicious site what is it a fetish trend something god himself wouldn't even subscribe to. paranoid of malware sharing files personal data breach, I get some games from Japan better on DL site for adults. Went to PC repair guy I don't trust maybe its that wanted to say files are erased removing a hard drive yet I just took out my old one and copied all my files saved them with a hard drive connector for 5 bucks what's going on. Maybe I'm just reading fine print hopefully June 11th as Windows XP is jettisoned mass of bad graphic computers not really worth playing I hope its fixed.

OfElectricMen

06-16-2021, 09:17 AM

You should probably update the weekly restart notices to say it should take about an hour and a half to two hours.

They're getting longer.

patchiesdad

06-16-2021, 09:24 AM

You should probably update the weekly restart notices to say it should take about an hour and a half to two hours.

They're getting longer.

Still down it seems

tankhealer

06-16-2021, 09:30 AM

Still down it seems

Well it also started about 2 hours early today as well without notice. Gotta love that.

Incredulousdog

06-16-2021, 09:42 AM

I just started last Thursday I think. Is this a normal Wednesday thing? At least 2 hours so far.

jetster11

06-16-2021, 10:01 AM

Wow, you really want them to do better by removing the funds necessary to achieve the ORDER you are giving them...

Well , as a counter do you pay your contractors extra to do a poor job then. Although I don't advocate cancelling a subscription, I do advocate not paying a lot of money for poor execution. I did drop my VIP last November so i could control when I paid for something according to the quality of the game's execution and the direction being taken.

Shadobeh

06-16-2021, 10:12 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

Why are you posting on an old thread the download time? Just wondering. I was looking for todays down time restart update and all I could find was this one. With all old comments and info. Please make new thread so we can follow.

tankhealer

06-16-2021, 10:16 AM

I just started last Thursday I think. Is this a normal Wednesday thing? At least 2 hours so far.

No normally it is about 1 to 1.5 hours every week at same time and it's not too bad. However,

This week it started way early with no warning and nothing on forums about it. They are very hit and miss on customer service announcing about extra downtime. Also seems they can't get an admin with the basic skills to start a broadcast in game at least an hour before these downtimes start. Sometimes you will get a 30 second warning if you are lucky that the server is coming down. Nothing like just starting the last boss fight on a quest/raid and getting the server will be coming down in 30 seconds... which was delayed to lag and the server going offline 5 seconds later.

IlIllI

06-16-2021, 10:20 AM

Crystal Cove is a major event. Plus we had a buddy boost weekend.
Why is it so hard to understand that cleanup might take a bit longer than normal?

Shadobeh

06-16-2021, 10:23 AM

No normally it is about 1 to 1.5 hours every week at same time and it's not too bad. However,

This week it started way early with no warning and nothing on forums about it. They are very hit and miss on customer service announcing about extra downtime. Also seems they can't get an admin with the basic skills to start a broadcast in game at least an hour before these downtimes start. Sometimes you will get a 30 second warning if you are lucky that the server is coming down. Nothing like just starting the last boss fight on a quest/raid and getting the server will be coming down in 30 seconds... which was delayed to lag and the server going offline 5 seconds later.

True words my friend. So sad. No warning shot. Latency even on high performance PCs. Setting turned all the way down to playDoh. My MOTHER EFIN MAIL is empty ok. WAT?? Now posting on an old thread to what? Sneaks' one in. Kind of rapey isn't it? Even Marvin wanted to know..
"what's goin on?"

OfElectricMen

06-16-2021, 10:27 AM

Crystal Cove is a major event. Plus we had a buddy boost weekend.
Why is it so hard to understand that cleanup might take a bit longer than normal?

Why is it so hard for them to say that? Plus your logic is flawed.

Shadobeh

06-16-2021, 10:28 AM

Crystal Cove is a major event. Plus we had a buddy boost weekend.
Why is it so hard to understand that cleanup might take a bit longer than normal?

Clean up is GREAT. What I see is the frustration of a lack of warning broadcast in game. A little HEY FOLKS GOIN OFFLINE in.........
But also there is the people. I have to ask. *** do you start a raid on a restart day? You know its gonna go down randomly. So why not just lvl your lowbie or make breakfast? LOL

Margona

06-16-2021, 10:30 AM

No normally it is about 1 to 1.5 hours every week at same time and it's not too bad." "
Also seems they can't get an admin with the basic skills to start a broadcast in game at least an hour before these downtimes start.

Gotta be fair. That's not an accurate description of my experience. I've always seen announcements in game, 1 hour, 30 minutes, 15 minutes, and 5 minutes before downtime.

But this, not communicated, "extended" downtime. BLEEEP!

Shadobeh

06-16-2021, 10:37 AM

Gotta be fair. That's not an accurate description of my experience. I've always seen announcements in game, 1 hour, 30 minutes, 15 minutes, and 5 minutes before downtime.

But this, not communicated, "extended" downtime. BLEEEP!

I get a notice once in a blue moon. I have seen them as you specify. 1hr to 15 min. I have to say I have not seen any as of late. Not sure if its lack or prep on ddo part or latency or ? It appears to be spotty at best the notice. But as I said before. Why start a raid on a day you know its going to go offline? Most even say they know its going to go offline for restart like always and ya don't get notice.

"I do not think that word means what you think it means."

People STOP raiding on Wednesday morning between DOT DOT DOT and DOT DOT DOT. its going offline babay

Cordovan

06-16-2021, 10:48 AM

The game worlds have reopened. We apologize for the longer than expected downtime this morning.

Margona

06-16-2021, 11:01 AM

The game worlds have reopened. We apologize for the longer than expected downtime this morning.

**** happens, we know. But what got all so frustrated was the silence. No news, nothing.

Kulothar

11-03-2021, 11:11 AM

The game worlds have reopened. We apologize for the longer than expected downtime this morning.

That's funny... I keep getting installing Pre-Reqs then Game worlds down messages for the last 30 mins. Must be rush hour.

Edit: 12:15 EST it finally patched for me.

Cordovan

12-07-2021, 04:42 PM

DDO will not have its weekly restart tomorrow as we are working on a patch for Thursday. Thanks!

MistaMagic

12-07-2021, 05:05 PM

DDO will not have its weekly restart tomorrow as we are working on a patch for Thursday. Thanks!

A Patch?, I thought it was a new Dungeon as well?, or did that miss the cut?

Arkat

12-07-2021, 05:15 PM

A Patch?, I thought it was a new Dungeon as well?, or did that miss the cut?

It *should* be Update 52 which, we're told, includes a new dungeon.

Perhaps "patch" wasn't the right word to use.

AlsoWondering

12-07-2021, 05:43 PM

It *should* be Update 52 which, we're told, includes a new dungeon.

Perhaps "patch" wasn't the right word to use.

Or maybe the Update isn't ready, so SSG postponed the restart until Thursday hoping to fix the problem(s) and will decide tomorrow if it will be just a patch and not an update, or if it will really be an update.

Impaqt

12-07-2021, 09:03 PM

The Tweet was made on Sunday the 5th and said NEXT WEEK would be update 52 with the new dungeon. So that would mean the week of the 12th.

Do people not understand how weeks work?

Arkat

12-07-2021, 09:07 PM

The Tweet was made on Sunday the 5th and said NEXT WEEK would be update 52 with the new dungeon. So that would mean the week of the 12th.

Do people not understand how weeks work?

Watch the video found here (https://www.ddo.com/forums/showthread.php/528915-Update-52-Portent-of-Dread?p=6486497&viewfull=1#post6486497) and come back with your theory.

Amoneth

12-08-2021, 04:51 AM

The Tweet was made on Sunday the 5th and said NEXT WEEK would be update 52 with the new dungeon. So that would mean the week of the 12th.

Do people not understand how weeks work?

At around 35-40s he says "Probably something like Wednesday, THIS week"

Eelpout

12-08-2021, 10:25 AM

Watch the video found here (https://www.ddo.com/forums/showthread.php/528915-Update-52-Portent-of-Dread?p=6486497&viewfull=1#post6486497) and come back with your theory.

I am going with either the Serial Crusher Theory or the Really Big Guy Theory. I think it could be a toss up...

Wheatus

12-08-2021, 10:44 AM

I am going with either the Serial Crusher Theory or the Really Big Guy Theory. I think it could be a toss up...

You better simmer down or I might want a bagel with my coffee.

MistaMagic

12-08-2021, 12:44 PM

Well according to the livestream today it may not make the cut LOL.

Urklore

12-08-2021, 12:57 PM

Wish of Inheritance in the store this Christmas??

Rauven

12-08-2021, 02:17 PM

Do people not understand how weeks work?

Time is an illusion. Lunchtime doubly so.

DeShay

12-21-2021, 08:58 PM

Earlier this Week, My Account worked, Now it keeps telling me today that the same password and login are incorrect. Yes I checked my Caps Lock, YES, the Password is the Same, Yet, when I click on the links to reset password and stuff, I get nothing, no email. I havent changed things in years, But I'd be really sad to have to let this game go because I was randomly locked out of it even though I dont see any reason for that happening

Bluenoser

12-21-2021, 09:00 PM

Loromir

12-21-2021, 09:00 PM

Jomann

12-21-2021, 09:02 PM

mistress_minx

12-21-2021, 09:17 PM

christoalex2

12-21-2021, 09:20 PM

Guess DDO started the downtime a bit early this week.

Cordovan

02-22-2022, 04:13 PM

Note that we will not be doing our weekly restart tomorrow as we are currently working to release Update 53 in the coming days.

Urklore

02-23-2022, 01:11 PM

Downtime tomorrow (Thursday, 2/24) maybe? Looking forward to Anniversary SSG :)

OPJvid

03-02-2022, 08:57 AM

I couldn't take it anymore,

Cancelled DDO and started up a ESO subscription.

Give me a call if you get your act together enough so I can actually play the game.

I went to ESO last July and cancelled my DDO VIP. Many of my now 10 years DDO friends did stop or are considering stopping VIP.
Too many signs that the game is heading at the wall. Ok some of you will say we are negative. Face it.
And if I voice my concerns, this is not to bash or be discourteous with SS. I wish they did the right thing to save DDO.
I placed a ticket in November to address the consequences of a way the reincarnations work, only lightly identified in forums and in a short WIKI recap page, burning some of my resources and I am grateful to have received exceptional compensation from SS for the loss. Only, this was resolved 12 weeks after the ticket was placed.
FYI I now have the experience of other MMO's with ticket turnarounds of 24 hours max and few min time responses to in game tickets.
I like the specifics of DDO, and I am nostalgic of the time we were offered creative content.
Too much to do apparently to fix playability issues and software obsolescence. I like DC casting. This area probably has taken one of the strongest hit from the last updates. Mob targeting issues, spells not landing in lag circumstances, spell resistance in specific quests being completely out of wack. The practical examples of misfits are still very numerous.
Too bad, I'll continue watching and playing DDO now and then with my friends, but it will take a real major change for me to endorse this game again.
I bless the efforts of SS to make progress and I unfortunately doubt the pace of the current attempts to adjust the shortcomings will make any substantial difference.

Ringoblood

03-16-2022, 08:58 AM

If i recall correctly, there wasnt a restart last week...So it kinda of held well for 2 weeks

Friday; last week.

Ringoblood

03-16-2022, 09:00 AM

I went to ESO last July and cancelled my DDO VIP. Many of my now 10 years DDO friends did stop or are considering stopping VIP.
Too many signs that the game is heading at the wall. Ok some of you will say we are negative. Face it.
And if I voice my concerns, this is not to bash or be discourteous with SS. I wish they did the right thing to save DDO.
I placed a ticket in November to address the consequences of a way the reincarnations work, only lightly identified in forums and in a short WIKI recap page, burning some of my resources and I am grateful to have received exceptional compensation from SS for the loss. Only, this was resolved 12 weeks after the ticket was placed.
FYI I now have the experience of other MMO's with ticket turnarounds of 24 hours max and few min time responses to in game tickets.
I like the specifics of DDO, and I am nostalgic of the time we were offered creative content.
Too much to do apparently to fix playability issues and software obsolescence. I like DC casting. This area probably has taken one of the strongest hit from the last updates. Mob targeting issues, spells not landing in lag circumstances, spell resistance in specific quests being completely out of wack. The practical examples of misfits are still very numerous.
Too bad, I'll continue watching and playing DDO now and then with my friends, but it will take a real major change for me to endorse this game again.
I bless the efforts of SS to make progress and I unfortunately doubt the pace of the current attempts to adjust the shortcomings will make any substantial difference.

Dude i put a ticket in 15 weeks ago, still waiting; their CS at SS, sucks.

Dhurrin

04-27-2022, 03:08 PM

Don't want to be a spoilsport, but everytime I start the launcher it still tells me the game is down and it's 4PM eastern now.

Bobjester

04-27-2022, 05:10 PM

Don't want to be a spoilsport, but everytime I start the launcher it still tells me the game is down and it's 4PM eastern now.

It's 5:09PM Central and the game is still down. Is this related to the Isle of Dread pre-release?

Thundia

04-27-2022, 08:07 PM

So this is neither here nor there--and definitely hats off to SSG for working diligently to fix said issue. However, I do find it interesting and a bit illogical that the two games that SSG develops come out with major updates on the same day at the same time (Both LOTRO and DDO had updates, both starting at 9am EST ending at 11am EST. I suspect there is some synergy or outright duality between the support/implementation teams of both games.

Anyway, hope to see you ALL on Thelanis tomorrow.

Banafsheh

04-27-2022, 08:59 PM

Doh! First there was an issue with CenturyLink preventing me from getting the update. Now the servers are down longer than expected.

Iluvddo

07-20-2022, 09:09 AM

The DDO game worlds will be brought down for a weekly restart every Wednesday starting at 9:00 AM Eastern (-5 GMT). The downtime typically lasts for less than an hour.

I demands direct pvp challenge to be back as soon as possible

Moonfalcon

07-27-2022, 10:02 AM

I couldn't take it anymore,

Cancelled DDO and started up a ESO subscription.

Give me a call if you get your act together enough so I can actually play the game.

ESO has nice graphics but what broke it for me is that Balmora looks nothing like it did in TES III: Morrowind.

I really liked that town, it was a nice hub for quests and I would have loved to relive it in an MMORPG but it was not to be.

Balmora in ESO looks nothing like Balmora in TES III: Morrowind... it's a pale substitute.

Hexokinase

09-14-2022, 09:12 AM

ESO has nice graphics but what broke it for me is that Balmora looks nothing like it did in TES III: Morrowind.

I really liked that town, it was a nice hub for quests and I would have loved to relive it in an MMORPG but it was not to be.

Balmora in ESO looks nothing like Balmora in TES III: Morrowind... it's a pale substitute.

Holy **** it looks so much better. My ESO remembrance is "looks great with meh mechanics."

Nothing beats "d20" mechanics - also ESO really limited the character versatility that makes the single player elder scrolls so fun (and broken). DDO is the only one I've seen come close to having some truly fun apparently functional character versatility. I will make whirling steel work if it's the last thing I do!

Anyway, It's my first server downtime since I haven't played in years and it's now over an hour the servers have been down which is disappointing cause I saw this thread and was like "oh sweet, only an hour downtime."

EDIT: oh, I see the "update until 1pm" Sept 14th notice now, that sucks.

Sahleere

03-08-2023, 09:05 AM

Reminder that the first Wednesday restart takes place tomorrow (the 8th) starting at 9:00 AM Eastern.

I was told you try to alternate weekly restarts. It would be appreciated if you actually did. One week Wednesday, next week Thursday, or whatever.

Arkat

03-08-2023, 09:07 AM

I was told you try to alternate weekly restarts. It would be appreciated if you actually did. One week Wednesday, next week Thursday, or whatever.

I suggest posting that in the most recent downtime notice found here (https://forums.ddo.com/forums/showthread.php/537580-Downtime-Notice-Wednesday-March-8th-9-00-AM-3-00-PM-Eastern-(-5-GMT)).

Graedyn_Jaxx

04-26-2023, 10:56 AM

The log in page says all worlds are up except Orien but when i try to log in nothing happens except the DDO windows shut down

calouscaine

04-26-2023, 11:09 AM

The log in page says all worlds are up except Orien but when i try to log in nothing happens except the DDO windows shut down

Yeah, same here. . .probably not quite as done as it says

philleasfogg2893

04-26-2023, 11:25 AM

Yeah, same here. . .probably not quite as done as it says

Me too ...

loucfirr

04-26-2023, 12:13 PM

The log in page says all worlds are up except Orien but when i try to log in nothing happens except the DDO windows shut down

On the plus side, the lag is gone!

Vainomoinan

04-26-2023, 04:04 PM

The new update causes my computer to crash after clicking "enter" on the character selection page

Lussier

04-27-2023, 05:11 AM

Yeah, same here. . .probably not quite as done as it says

Is it just me and my computer, but are others having trouble logging into DDO? When I check 'isitdownrightnow.com' they say DDO is up, but my system just crashes. The DDO note on the opening screen says they are having issues with the 32-bit system, but I have a 64-bit. Just looking for some info, especially as I am missing my fun morning play session. Thanks!

loucfirr

04-27-2023, 01:58 PM

Is it just me and my computer, but are others having trouble logging into DDO? When I check 'isitdownrightnow.com' they say DDO is up, but my system just crashes. The DDO note on the opening screen says they are having issues with the 32-bit system, but I have a 64-bit. Just looking for some info, especially as I am missing my fun morning play session. Thanks!

I was having an issue logging in. I downloaded new launcher from DDO website, then found out how to launch 64 bit version and it worked for me.