Ticketing

[Karakul]

The help button for bug reporting / ticketing just displays a blank page in the game client

[Vrakyas]

Here what I wrote in another thread:


Same issue here, but I found a workaround:

open help window -> wait 2-3secs -> right-click on window -> choose "Back" -> right-click again -> choose "Forward"

Now at least the buttons like "open ticket" and "track tickets" are visible.

[jfgddo]

Try changing screen to window mode, it helped me but... it still isn't right.

[Fivetigers33]

Bug reporting window is bugged???? Classic DDO.


Reminds me of trying to log onto the Comcast/Xfinity website to pay my bill or make changes to my internet service but their website didn't work...

But hey, at least we have horses.



On a less snarky note, I recently received several emails regarding bugs I've reported over the past months. Seems like someone over at SSG is finally going through that inbox, so there may be hope.

[Karakul]

This is still an issue, the suggested workarounds don't work, the back and forward buttons are greyed out for me and i always play in windowed mode.

[LeoLionxxx]

This is still an issue, the suggested workarounds don't work, the back and forward buttons are greyed out for me and i always play in windowed mode.

I wouldn't expect it to start working any time soon. The bug reporting experience, on the player end, is in need of a touch up.

The REAL but report form can be hard to find. Here it is in case you have an issue you wish to be reporting:

https://help.standingstonegames.com/hc/en-us/requests/new?ticket_form_id=438007

FYI, that "ticket_form_id" isn't an ID associated with your ticket. That form ID is specifically for the bug report form.