Can't buy DDO Points after patch =(

[Deslen]

So, I see the double bonus points, which I've been waiting on, and decide to dish out some cash for point.

There's a new verification process! Okay, no problem. I pull up my credit card's website and look at the pending transaction for verification. I punch in the amount, then click verify. When the game client comes back up, it says there's an error, and I didn't get my points.

My credit card shows a pending transaction for the purchase, now... but also a pending credit for the same amount.

A buddy isn't having any problem with his Visa. Maybe it'a a Discover problem?

[benicius]

So, I see the double bonus points, which I've been waiting on, and decide to dish out some cash for point.

There's a new verification process! Okay, no problem. I pull up my credit card's website and look at the pending transaction for verification. I punch in the amount, then click verify. When the game client comes back up, it says there's an error, and I didn't get my points.

My credit card shows a pending transaction for the purchase, now... but also a pending credit for the same amount.

A buddy isn't having any problem with his Visa. Maybe it'a a Discover problem?

I had a problem with trying to use Discover on the DDO Market site yesterday. It got flagged by Discover as being suspicious. Needed to confirm that it wasn't.

I just tried a minute or two ago to buy points. It flashes up the verification screen and I also had to pull up the credit card site. I punched in the amount, which was only 90 cents, but it went thru. It's now showing up as the actual price of the point bundle. It seems to be a kind of a clunky way of doing things. Maybe because they have been getting flagged??

[Deslen]

I had a problem with trying to use Discover on the DDO Market site yesterday. It got flagged by Discover as being suspicious. Needed to confirm that it wasn't.

I just tried a minute or two ago to buy points. It flashes up the verification screen and I also had to pull up the credit card site. I punched in the amount, which was only 90 cents, but it went thru. It's now showing up as the actual price of the point bundle. It seems to be a kind of a clunky way of doing things. Maybe because they have been getting flagged??

Verified both by text message and e-mail that the transactions were not suspicious hours ago. Tried to purchase again now and it's not working =(

[benicius]

Verified both by text message and e-mail that the transactions were not suspicious hours ago. Tried to purchase again now and it's not working =(

That sucks to hear that I'm not even sure what to guess. It made to your credit card company and yet, it dies at the final step/transaction. So, it's sort of working but not completing the final step. I've been away from the game for some time, so I am just getting back in the swing of things as far this stuff goes. I have been reading a few threads that make it seem as if there is a less than stellar response at times from the folks that should be more than happy to accept your cash. Are there any Reddit threads out there about this issue?

[CSQ]

Verified both by text message and e-mail that the transactions were not suspicious hours ago. Tried to purchase again now and it's not working =(
Sometimes when a transaction fails, some merchants/card services put a hold on the account/merchant/card for a period of time to prevent possible duplicate charges. If it persists more than a day, I would call your cardholder services and see if there's something on their end. If a bunch of users are having the same problem with a merchant but other card types work fine, it's usually either the card processor (in this case Discover) or the merchant having a breakdown on one side or anyother. Unfortunately, DDO doesn't have phone support, so that's out.