DDO Post-Downtime Events, Sales, Bonuses, and FAQ - 3/9/19

[Cordovan]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

UPDATE: The Coupon Code is now available! COUPON CODE: REWARD2019 - 1/Account - available to redeem through April 30th, 2019

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

UPDATE: The 250 DDO Points have been automatically added to qualifying players' accounts. We continue to work to deliver the additional four days of VIP time to some affected accounts.

Please be patient as we work to deliver these items. Thank you again for being here.

[Mephisto-Helix]

That is actually extremely generous and I've been as grumpy as they come about the downtime. Good on you guys to be honest ;)

[Bolo_Grubb]

Thank you for all that you and all the members of SSG do.

[Khurse]

That is generous, thanks!

[Aelonwy]

What's the bday code for this week's cosmetic cloak? I'm looking forward to making my second selection.

[MeliCat]

Please don't make it time limited compensation (the % boost etc) - a few of us find it hard to play during the week so Friday and sat is when we get out DDO in and will not necessarily be able to take advantage of anything offered until this Wed. - please consider starting it on Fri through Sun next week or from now through until Sun.

[thebeast1985]

thank you for the offered compensation, that's what a serious company should do.



...kobolds won't forget!

[HurtyouBad]

ty CORDOVAN for this post....appreciated the updates you postd on the "current progress" as you all workd on Data Center....and , HOLY COW!! this is a great pkg of stuff you guys are doing , I must say that all these yrs the DDO Team has ALWAYS appropriately "gifted" the Players and I've always felt grateful for that , sure at times I've felt it was a lil much but thats why I've always liked you all for doing it anyway :)....thats why I'm still here and LOVING this Game still today and totally looking forward for the plannd Additions coming and even the unexplaind SURPRISES you have periodicly done.

p.s. ty TEAM for all work these last 3-ish days

[Tolero]

Please don't make it time limited compensation (the % boost etc) - a few of us find it hard to play during the week so Friday and sat is when we get out DDO in and will not necessarily be able to take advantage of anything offered until this Wed. - please consider starting it on Fri through Sun next week or from now through until Sun.

our goal is to make sure that people get to have the bonuses whether they're a week day player or a weekend player, we'll situate the end date for that. first priority was getting things available and having stuff to give, we'll get the dates sorted out. (Also you're going to see some out dated sales banners that claim the sale is ending sooner than it is, working on that too).

[Kebtid]

This will be the first time i have no complaints about compesation and extended downtime.

[Dorian]

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.



My VIP subscription had 2 days left and expired during the downtime. I was in the process of doing a TR on those final 2 days to make use of the VIP benefits.

Will I be eligible for the VIP subscription extension?

[Clemeit]

That's quite generous of you guys; thank you. Glad to be back online.

[IntrepidBear]

Thankyou for all the work and putting this all together.. :-)

[Livmo]

And for the strong work!

However I was sad to have seen so many nasty comments on FB and Twitter from folks. I was rather hoping for bans on some of them nasty grams and I'm embarsed for all of humanity.

I understand the nature of the work and processes. Thank you again for taking care of my favorite pastime!

With love and respect,

Liv

[The_Human_Cypher]

Thank you! I'm glad that the servers are back up.

[Cordovan]

What's the bday code for this week's cosmetic cloak? I'm looking forward to making my second selection.


My VIP subscription had 2 days left and expired during the downtime. I was in the process of doing a TR on those final 2 days to make use of the VIP benefits.

Will I be eligible for the VIP subscription extension?

I would assume customer service would take care of you. Please contact Account Support here: https://help.standingstonegames.com/hc/en-us/requests/new

[JQP]

Thanks, Devs. I know you guys had (may be still having) a long week. Take care.

[Adventure-Cat]

Thank you for the extra time and bonuses, I'm very glad to be back in game again. ^_^

https://i.pinimg.com/originals/92/41/95/924195f5d4c7b19013655ce8d9486383.gif

[Memnir]

To the whole SSG Team: Your hard work for our benefit is very much appreciated. Thank you.


https://i.imgur.com/sRs772N.gif

[ShifterThePirate]

What's the bday code for this week's cosmetic cloak? I'm looking forward to making my second selection.


Week 2 code = STORMREAVER

They added it on the celebration page https://www.ddo.com/en/news/celebrating-ddos-13th-anniversary

[Saekee]

Wow that is generous, even overly so for nerfdemander here. A raider's reward box? Wow

[Aelonwy]

Week 2 code = STORMREAVER

They added it on the celebration page https://www.ddo.com/en/news/celebrating-ddos-13th-anniversary

Thank you. :) I forgot about that page. :/

[Memnir]

Cordovan,

Does the VIP time extension apply to Season Pass holders as well? Asking because it will never not be asked for as long as it's a thing. :)

[galamothreign]

Thanks for the hard work!

Where we will receive the code for the elixirs and raider box? Our E-mail? or you will post it?

[Doomflayer]

[QUOTE=Cordovan;6188624]Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

Good plan, I downloaded World of Tanks and reopened my account and almost left, lol. I almost downloaded World of Warships then I would be gone for good.......

[J1NG]

Would entirely free to play accounts get anything? Or will they get what is offered to Premium players?

J1NG

[skorpeon]

wow, nice

Now I will be logging in tonight. Was thinking of holding off but I really want those pressies.

Looking forward to seeing everyone soon!

[huntdawumpus]

Kobold never forgive!

Kobold never forget down...

Nice shinies!

Wait...what was I talking about?

[Halifex]

Cordovan and Tolero:

Some folks are newer to DDO and do not realize this is par for the course. DDO Dev's have ALWAYS tried to smooth ruffled feathers after extended down times.

I hope this new server change is a good thing for all of us (dev's and players alike).

DDO is hands down the best MMORPG in my opinion. I have tried a bunch, keep coming back. I think I have been a VIP for essentially 13 years. And from now on, I purchase the most expensive version of every major expansion because I never want this game to stop. It will take years for me to reach my in game goal of tripletionist in everything.

Keep up the great work and thank you.

[Enerdhil]

So XP bonus is a gift, what about weekly bonus days?

[Dark_Helmet]

However I was sad to have seen so many nasty comments on FB and Twitter from folks. I was rather hoping for bans on some of them nasty grams and I'm embarsed for all of humanity.


I guess you have never been stuck in an airport waiting for a flight? Stuck in a traffic jam on the way to a concert? People will always be unhappy with the service industry not providing their product. There will always be nasty people in life, but they just make me look better than I am.

While they could have handled it better (servers didn't count down for those who didn't know and no redirector for the website to explain the downtime), at least they did communicate their apology package early once things were stable.

[Sylvado]

So XP bonus is a gift, what about weekly bonus days?

The scheduled weekend bonus was the Double Daily Dice and it was extended.

[Sylvado]

Would entirely free to play accounts get anything? Or will they get what is offered to Premium players?

J1NG

You would get everything except the 250 points.

[Fedora1]

Some nice consolation prizes, thanks. I wasn't too concerned, although I did miss playing for those days. I finally had to load up the original Dungeon Siege to play while I waited. lol

[Sho-sa]

our goal is to make sure that people get to have the bonuses whether they're a week day player or a weekend player, we'll situate the end date for that. first priority was getting things available and having stuff to give, we'll get the dates sorted out. (Also you're going to see some out dated sales banners that claim the sale is ending sooner than it is, working on that too).

Yeah, would be great if you could extend the weekly VIP gold roll to next Saturday. Did a quick log on to check everything out and rolled before the announcement about the upcoming double rolls.

[Alcides]

@SSG Team,

Thank you for this announcement, your hard work and dedication on getting everything in order again. I'm guessing behind the scenes it was a very stressful, frustrating and trying time when plans did not execute as anticipated. The data center move was announced so the community wasn't completely blindsided by it. The offering is more than adequate for the downtime. Just learn from this and make Sharn a pleasant experience. :p

[GramercyRiff]

I don't quite get thanking people for doing mandatory work, but I can definitely empathize with SSG and this situation must've really sucked (understatement).

I do thank you for this generous offering we players are getting. This makes me want to give you money and I'll be doing so soon.

[Lynnabel]

make Sharn a pleasant experience. :p

Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on :)

[Mellkor]

Th XP bonus should be +100% for the same amount of time you were down, that would more or less grant the same amount of XP lost during the down time.

[Yamani]

Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on :)

*cough* its garbage! Still want a flaming trash shooting rune arm.

[Infestation7]

Thank you all for your hard work!

[mhmmm]

A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box


extremely and maybe too generous. what type of raiders reward box will this be?
i would hope this is not equivalent to the 10th anniversary token where you gave out quivers and seven fingered gloves. 3 excellent xp elixirs sounds great but giving away raid items is a hokey. too many people have been asking for a repeat of that 10th anniversary code. raiders reward boxes really bloats a sense of entitlement.
on the other hand it might be the only opportunity to get a strahd covetous sentient jewel.

[shawnvw]

I don't quite get thanking people for doing mandatory work, but I can definitely empathize with SSG and this situation must've really sucked (understatement).


Most people *don't* get it. But when a job is hard, stressful, and full of responsibility and occasionally sacrifice, they especially deserve to be recognized whether it's mandatory or not.

Thanks, SSG.

[Cadveen]

Can you add Otto box to store; maybe even half off ;)

[Alisonique]

Thanks to all the team, you have been missed.Well done on getting things straight. I had thought you were being overly optimistic initially, but you got there in the end. Gratz.

[HungarianRhapsody]

extremely and maybe too generous. what type of raiders reward box will this be?

Probably
https://ddowiki.com/page/Item:Raider%27s_Reward_Box

[shawnvw]

extremely and maybe too generous. what type of raiders reward box will this be?

He probably means the actual https://ddowiki.com/page/Raider%27s_Reward_Box, which let you choose between a Caught In The Web weapon or 5 Commendations of Heroism.

To the devs: I appreciate the generosity, and I don't want to sound like I'm complaining, but most of my characters are heroic; it would be years before most of the can benefit from this box. Can you offer an alternative for the lower-level characters?

[Rig_O_Mortis]

Thank you, SSG team, for your hard work!

[Shoemaker]

...snip...
All players will receive:
...snip...
A Coupon Code for ...snip... a Raider’s Reward Box
...snip...

Personally, I am disappointed with the "Raider's Reward Box (https://ddowiki.com/page/Item:Raider%27s_Reward_Box)" which is only useful for characters of level 23 and above. I would prefer to see a "Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box)". Whereas we're in the middle of the 13th anniversary anyway, it'd fall in much more thematically and be able to offer something a character of any level can use. Thanks for reconsidering this possible option. - ShoeMaker

[Sealsniper]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

Maybe you can put otto's boxes for sale in DDO store so we can make up for lost time/xp before sharn comes out?

[Marupal]

Wow, extremely generous! Thank you


Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on :)
uh ....what happens if we don't wear socks already? :)

[Sealsniper]

Personally, I am disappointed with the "Raider's Reward Box (https://ddowiki.com/page/Item:Raider%27s_Reward_Box)" which is only useful for characters of level 23 and above. I would prefer to see a "Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box)". Whereas we're in the middle of the 13th anniversary anyway, it'd fall in much more thematically and be able to offer something a character of any level can use. Thanks for reconsidering this possible option. - ShoeMaker

Maybe an updated version of raiders reward box...

[jwelch]

If this isn't doable, or something you want to do, I understand, but as someone who works in a datacenter, i'd love if y'all could put together a reasonably detailed after-action report about what happened, what went sideways and how you fixed it. I read the heck out of those things, over the years, they've been a real help to me in checking for things that could happen in my "office" and planning to avoid them.

They're a real help to datacenter operators everywhere in keeping things running smoothly, and greatly appreciated by all of us.

[Merfyn]

I'm glad you guys were able to get the Kobolds to find the torches again!

Also, this is a good, solid response that does a lot to fix customer dissatisfaction (though as a filthy casual I don't have any characters high enough to use the reward box weaponry).

It would be good to know a bit more about the root cause, particularly if you're using hosted services.

[mhmmm]

I hope this new server change is a good thing for all of us (dev's and players alike).



was curious if the datacenter work in this weeks downtime was meant to be a server improvement? i did not hear anything about it being a move to a faster server or anything that would cause any improvement- i assumed it was just maintenance work.
is there anything that we should be seeing improved? before downtime i was getting stuck on loadscreens for extended time not sure if it was related to anniversary event-related lag. last weeks weekly restart did not seem to improve it either.

[LargoKeyWest]

Triple Bonus points hasn't been done in ages and ages.. would love to see that pop up for this weekend

[Cordovan]

Thanks for the hard work!

Where we will receive the code for the elixirs and raider box? Our E-mail? or you will post it?

The coupon code will likely be distributed on DDO.com and across our social channels, and we assume players will also help spread the word about free stuff. :) That said, all of the details of distribution have not yet been finalized, so we'll know more next week.


extremely and maybe too generous. what type of raiders reward box will this be?
i would hope this is not equivalent to the 10th anniversary token where you gave out quivers and seven fingered gloves. 3 excellent xp elixirs sounds great but giving away raid items is a hokey. too many people have been asking for a repeat of that 10th anniversary code. raiders reward boxes really bloats a sense of entitlement.
on the other hand it might be the only opportunity to get a strahd covetous sentient jewel.

This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

[HungarianRhapsody]

Super nice. A Raider's Reward Box will be very appreciated - especially since that raid doesn't get run much anymore.

[entropyspinner]

I'm asking or hoping for just one thing.

I'm not in need of the proposed rewards package. I don't have a use for the thirteen cloaks coming out. No matter how generous any of this may be, I only want to be able to trade in last year's Anniversary docent for last year's Anniversary Platemail.

That offering was so restrictive especially if you compare them with this years anniversary offering. You can't switch them between characters and now it's another useless item taking up character space. I made the mistake of selecting a docent and I have no intention of ever going back to warforged at any time in the future. Any other armor type would have at least have been usable. I am willing to trade, use DDO points or even pay for this.

What will it take to make this happen? Thank you.

[Amideus]

Do we get to see pictures of Cordovan spilling his drink on the servers?

[gaffneyks]

Amazing.

Sucked having game down, but pretty cool that you reward us with that. I for one appreciate it.

I don't normally like cosmetics, but I would have been fine with another house cloak from bday party event.

Those things are really cool.

Glad we are back up. Cannot wait for the expansion.

[majikpaul]

Thanks you so much! All I really wanted was credit to my sub for time missed and an extension of the anniversery event. This is great!

[garynash7070]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.


I had to go out of town Friday for business and won’t be back till next weekend around the 16th. So please have the coupon code for the xp elixirs and raiders box expiration date at least a month for those of us in situations like this. I think your offers are very generous and I thank you for it. This is the only game I play and have for 13+ years. Again thank you.

[Vish]

A raiders box and 3 elixirs, and ddo points
Ok I'll take that
I have no animosity about the downtime
A 3 day break puts things in perspective

I'm just glad you're being on the generous side
That should shut up the haters

Thanks for getting things back up and running
I had my fix this morning for a couple hours
Other than one spot of lag, it went smoothly

Thanks ssg
Vish

[cdbd3rd]

.... (Re: Lynnabel)
uh ....what happens if we don't wear socks already? :)

A nice foot massage? :p

[Cordovan]

I had to go out of town Friday for business and won’t be back till next weekend around the 16th. So please have the coupon code for the xp elixirs and raiders box expiration date at least a month for those of us in situations like this. I think your offers are very generous and I thank you for it. This is the only game I play and have for 13+ years. Again thank you.

I'd expect it to be something like the end of April, but we just haven't had time yet to sort that out (unlike on the LOTRO side, where the Coupon Code runs through the end of April).

[droid327]

This is exactly the original Raider's Reward Box


that raid doesn't get run much anymore.

I really want (and I've kinda been making this one of my crusades) to see CoHs spread around a little more liberally. As special rewards like this...via some non-raid currency trade-in...something. I'd love to see something like Raiders Box available for purchase in-game (20 each Commendation + 5000 CoV?) and not just as one-off rewards like this though.

They're tied to non-raid systems such as TF and Attuned to Heroism, which locks non-raiders out of those systems in the first place, but then locks even more players out when those raids fall out of meta. Having alternate acquisition would let those systems still be accessible even when the raid itself becomes not so readily accessible.

[slarden]

Thank you for the extra perks. I was worried we were going to lose character progress - a few days of down time is nothing.

[HuneyMunster]

The coupon code will likely be distributed on DDO.com and across our social channels, and we assume players will also help spread the word about free stuff. :) That said, all of the details of distribution have not yet been finalized, so we'll know more next week.



This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

The Raiders Reward Box will be one per account?
And will the box become BTC once received?

[Luthor_Darkhammer]

Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on :)

I hope so. I have funds set aside just for the prerelease. I'm like a kid staring through the window waiting for the candy shop to open.

[Oliphant]

Thanks folks!

[kmoustakas]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

That's a lot of stuff. Thank you!

[Boneyard]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

And season pass holders?

[raclaw]

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box


Raider's Reward Box?? Seriously?? This is my third box… for long-time gamers this box is a joke, sentient 1000 xp, some thread of fate or raid's runes will be better

[FuzzyDuck81]

This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

Hmmm... new Knight's training feat... Onatar warforged FvS... Mornh... Yep, that works for me :)

[jillie]

That sounds very fair to me! Thanks for having something to offer in recompense; I'm sure I speak for all when I say that I'm delighted that the game is back online!

[garynash7070]

Raider's Reward Box?? Seriously?? This is my third box… for long-time gamers this box is a joke, sentient 1000 xp, some thread of fate or raid's runes will be better

As I said I assume because I am out of town. Here’s a what if: say it contains something different then the last raiders box? Would that satisfy? It would me and I’ve played since the very beginning. If not, then I’m sure I can use something on some of my 13 toons.

I think it’s good customer service to offer us all a bonus.

[Duke2100]

Where will the coupon code be posted for our 3 potions and raiders box?

[PSU_Lion]

I wrote on Facebook and will re-write it here. I believe we as players should all buy at least $20 worth of DDO points to say ty to the SSG team for their hard work. We've all experienced what it's like to not have DDO over the last few days so we need to support them more than ever. As of this post I've purchased my DDO points. I know everyone is not in a position financially to do so and people will have their own opinions about the outage etc. I however, love this game and have been playing since May of 2006, and will continue to support it as long as I can and we receive mutual respect as players. Again, surely missed the game when it was down so hope whatever little I can do will help to keep the game going for at least another 13 yrs.

Sincerely,

Thunder Kiss (Khyber)

[Dark_Helmet]

I don't quite get thanking people for doing mandatory work, but I can definitely empathize with SSG and this situation must've really sucked (understatement).

I do thank you for this generous offering we players are getting. This makes me want to give you money and I'll be doing so soon.

The reward for good work is... continued work.

Or:
https://pics.me.me/thumb_why-is-the-reward-for-good-work-more-goddamn-work-37968435.png

[Clemeit]

I don't quite get thanking people for doing mandatory work, but I can definitely empathize with SSG and this situation must've really sucked (understatement).

Make sure not to thank your doctor if one ever saves your life.

[Hobgoblin]

Silly question, but is it one reward box only? And is it bound on char u redeem it on?

[Snarglefrump]

This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

I appreciate the sentiment. I really do. But... I already have a Raider's Reward Box sitting unopened in my TR cache. Any chance of sticking some more redemption options in the box? [::hint hint:: an upgraded Quiver of Alacrity would be a great way to help me make up the lost time!]

Sadly I missed the 10th Anniversary Gift. At the time I was a little busy with a 3 month old and a 24th month old. ;)

[AAH]

I understand the difficulties the team must be experiencing in this situation with the impact on service levels from the unpredictable outcome of the system. I hope a permanent and working solution can be forged from the dedicated, valued and hard working engineers that power SSG and further strengthen the unique and embracing relationship you have with those passionate and understanding customers. I feel that in going forward together the future will be harmonious and free of issues as I have faith in the excellent levels of competency that is SSG and I don't fully expect I will ever have to engage the support channel again.

[Shoemaker]

extremely and maybe too generous. what type of raiders reward box will this be?
i would hope this is not equivalent to the 10th anniversary token where you gave out quivers and seven fingered gloves. 3 excellent xp elixirs sounds great but giving away raid items is a hokey. too many people have been asking for a repeat of that 10th anniversary code. raiders reward boxes really bloats a sense of entitlement.
on the other hand it might be the only opportunity to get a strahd covetous sentient jewel.
This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

I still think a Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box) is a more appropriate option:
Double-click it to open barter UI. You can select one of the following rewards:


Eternal Flask of Heroism (https://ddowiki.com/page/Item:Eternal_Flask_of_Heroism): eternal flask of Heroism (https://ddowiki.com/page/Heroism) (ML1, duration: 3 minutes; cooldown: 5 minutes; BtC)
Siberys Spirit Cake (https://ddowiki.com/page/Siberys_Spirit_Cake) x4 (BtC)
Concentrated Elixir of Major Mnemonic Enhancement (https://ddowiki.com/page/Mnemonic_Elixirs) x25 (BtA)
+2 Ability tome (https://ddowiki.com/page/Ability_tome) of choice (BtC, but can be crunched into Purified Eberron Dragonshard Fragments (https://ddowiki.com/page/Purified_Eberron_Dragonshard_Fragment) which are BtA)
Pork Barrel x3 (BtC)

[droid327]

[::hint hint:: an upgraded Quiver of Alacrity would be a great way to help me make up the lost time!]



I get why everyone wants a Quiver. I do too, I dont have one either and so I always have to slot for Striding. If they gave one out I'd absolutely love it.

But I think its pretty clear what their answer to this conundrum already is: the Iconic Tiefling past life that gives a non-stacking 10% Striding per life. That's how they want us to address the problem of 30% Striding from L1.

Whether or not you agree with that, it makes the likelihood of them also giving everyone a Quiver much much lower.

[Melissamae]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

These last days have been difficult for all. Some took it with good humor, giving many of us something to laugh at during this outage, and I appreciated them. Some seemed to be overly tense and angry with the situation. I admit that I was frustrated with the lack of information as the time got longer and longer. However, it is now over and DDO comes thru as always with a great compensation package. I thank you for that. It certainly sounds very generous. I do have one question/request. 1000 of us, I believe it was, bought a special package a few months ago which included a daily roll of the gold dice. This is something I make sure I do every day as it is often very beneficial and I really enjoy it. I believe the total cost of the package was something like 299? or something like that. For those of us that purchased that, I think it would be very fair to be given the 3 or 4 rolls of gold dice that we missed. I am not requesting anything in addition to what we would have gotten had the game been on line, just the opportunity to get those 3 or 4 rolls back. What say you? And, regardless, again, I really appreciate your generosity for giving us such a great recompensatory package. I knew you would do something very generous and sure enough, you are working on that. Thank you and happy gaming, everyone!

[Sormiron]

As long as I have played online games I have not seen any company do this over downtime. I am not going to lie, i´m one of those chuckling over hamster and pesimistic jokes while waiting for a server to come up again even though I fully understand that there is a struggle going on.

I do not think this is a thing a company needs to do. I also think that it shows that you have some good characters over there. i hope it pays out over time.

[Bonkemonahead]

Once again my DDO addiction can be sated

[kpak01]

I still think a Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box) is a more appropriate option:
Double-click it to open barter UI. You can select one of the following rewards:


Eternal Flask of Heroism (https://ddowiki.com/page/Item:Eternal_Flask_of_Heroism): eternal flask of Heroism (https://ddowiki.com/page/Heroism) (ML1, duration: 3 minutes; cooldown: 5 minutes; BtC)
Siberys Spirit Cake (https://ddowiki.com/page/Siberys_Spirit_Cake) x4 (BtC)
Concentrated Elixir of Major Mnemonic Enhancement (https://ddowiki.com/page/Mnemonic_Elixirs) x25 (BtA)
+2 Ability tome (https://ddowiki.com/page/Ability_tome) of choice (BtC, but can be crunched into Purified Eberron Dragonshard Fragments (https://ddowiki.com/page/Purified_Eberron_Dragonshard_Fragment) which are BtA)
Pork Barrel x3 (BtC)


Agreed, that would be much better. CitW weapons are useless below Epic and also useless at cap. If someone is ERing enough through mid-Epic levels, I guess they could find use for them, but even then they're easy to do without. Something usable by anybody at any level would be more appropriate.

[Sho-sa]

These last days have been difficult for all. Some took it with good humor, giving many of us something to laugh at during this outage, and I appreciated them. Some seemed to be overly tense and angry with the situation. I admit that I was frustrated with the lack of information as the time got longer and longer. However, it is now over and DDO comes thru as always with a great compensation package. I thank you for that. It certainly sounds very generous. I do have one question/request. 1000 of us, I believe it was, bought a special package a few months ago which included a daily roll of the gold dice. This is something I make sure I do every day as it is often very beneficial and I really enjoy it. I believe the total cost of the package was something like 299? or something like that. For those of us that purchased that, I think it would be very fair to be given the 3 or 4 rolls of gold dice that we missed. I am not requesting anything in addition to what we would have gotten had the game been on line, just the opportunity to get those 3 or 4 rolls back. What say you? And, regardless, again, I really appreciate your generosity for giving us such a great recompensatory package. I knew you would do something very generous and sure enough, you are working on that. Thank you and happy gaming, everyone!

Hopefully I come across as helpful, but I bet this is the exact reason they are making the dice double for the next few days at least.

[KatzyBaby]

I add my humble thanks to the Devs and SSG. I KNEW everything would work out as long as we were patient. I love this game and did find I was slightly suffering withdrawals from my nightly playing, ended up playing 2000 hands of solitaire, ugh. The compensation is excellent and I am sure we all are grateful. I was glad you provided some updates, however, perhaps in the future you could be more generalized about the ETA. So many ppl got so cranky. But at least we knew you all were still there, which helped. And thank you all for the game itself. IT stuff is the Devil's Playground and we all survived it.

[Melissamae]

Hopefully I come across as helpful, but I bet this is the exact reason they are making the dice double for the next few days at least.

Yes, this was helpful as I did not translate the daily double dice correctly. Thanks.

[MRJ2010]

Thank you SSG team for all the hard work and obviously stressful hours you've all had to go through. I love this game and like others experienced some withdrawal over the downtime, but kept myself amused catching up with the many hilarious comments made by other players. Thank you for compensating us I truly appreciate it, but all I really want is one of the Hamsters.

[toxynn]

Thanks guys been ruff on all parties im sure thank you for true rezzing our game :)

[Natashaelle]

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Don't want to be sarc, but still -- live and learn.

Even though it's entirely unplanned, indeed the exact opposite of planned, that's more attractive for the Anniversary gifts than the actual Anniversary gifts.

Consider adding a stack of 13 daily dice healing pots ?

[Sealsniper]

First thank you for the time and effort put in into getting the game back online. it is appreciated.

I guess one thing I havent/dont understand and being here since the beginning of it all, main overall premise of DDO is life of the perpetual TR/grind of toons. This play style is almost required to progress in game, namely gets you best access to resetting first time xp for quests and reaper xp, character benefits, etc. Why are none of the major anniversary events, gifts, compensation for clients (any event you choose really) more around free life for a toon (via a token or heroic box, etc.) I would think since game is driven around heroic TR, epic TR, iconic, now racial, etc. would you not have something given out (other than store purchase of otto's) to lessen the grind. Maybe someone has a class or race they just dont want to run...I think this type of "prize", even if you could choose on the cake clickie, token for 1 heroic, racial, iconic, etc. or just a free otto's box, this would cover 95% of folks in game regardless of where they spend their time, and everyone happy (well almost everyone), personally this is more impactful of a "sorry" or reaching a milestone (game around for x number of years) congrats, etc. that basically follows the spirit of the game.

Just my 2 cents. I would personally prefer less grind (ie quick life) over any other gift you can give, well maybe extra enhancements points, but that is basically a free life :).

Thanks

[jimcricket]

Quiver would have been nice, I missed that birthday :(
Still another raiders box in my growing collection is better than a kick in the teeth, cheers :)

Thanks for the hard work getting things smoothed out.
Oh and happy birthday ddo :)

[mistress_minx]

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points.

I think VIP's should get more points than premium players, just my opinion. Maybe 100 or 150 for premium and 250 for vip. To become premium, all you have to do is spend $10 buying the lowest tier of ddo points and your acct is considered premium. That's a 1 time purchase to get that status forever. VIP's pay money every mth or yr for their statuses

[NemesisAlien]

I want to say, data migration is the worst nightmare of IT sector, it's a lot of work (actually a lot of eye power), takes so **** long, the best part is if you do 1 thing wrong OR miss 1 itty bitty little thing, you got to do the whole **** thing AGAIN. From start.

Did you guys go home devs? If not I suggest you invest in some air fresheners ;)

So, how many TP you guys got for this quest? :p
24-8x4xOT :cool:

Insert waggro comments.

[Arjen]

This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

With all due respect (because I really do appreciate the idea of a reward that is 100% a gift and not necessary) this is a meaningless gesture. Those items fill a gap for 2-3 levels in Epics and are not relevant. It's fluff and most of us vets have unopened versions of this box in our inventories today.

If you want to go the extra mile and say "we're sorry" then do so with something tangible that actually has an impact for your subscribers (10th anniversary reward, something else cool, etc).

[spyder7723]

Personally, I am disappointed with the "Raider's Reward Box (https://ddowiki.com/page/Item:Raider%27s_Reward_Box)" which is only useful for characters of level 23 and above. I would prefer to see a "Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box)". Whereas we're in the middle of the 13th anniversary anyway, it'd fall in much more thematically and be able to offer something a character of any level can use. Thanks for reconsidering this possible option. - ShoeMaker

Think of it as a bonus. The only thing they really owed ant of us was a 4 day credit on subscriptions for the lost sub time. Everything else is a bonus. I've still got raiders boxes from when they were last passed out.

I'm very surprised we are getting ddo pints and xp pots.

[spyder7723]

I get why everyone wants a Quiver. I do too, I dont have one either and so I always have to slot for Striding. If they gave one out I'd absolutely love it.

But I think its pretty clear what their answer to this conundrum already is: the Iconic Tiefling past life that gives a non-stacking 10% Striding per life. That's how they want us to address the problem of 30% Striding from L1.

Whether or not you agree with that, it makes the likelihood of them also giving everyone a Quiver much much lower.

I kinda get what you are saying however there is a precedent for the quiver. It was in a birthday giveaway a few years back.

[Fedora1]

I still think a Birthday Battle Box (https://ddowiki.com/page/Item:Birthday_Battle_Box) is a more appropriate option:
Double-click it to open barter UI. You can select one of the following rewards:


Eternal Flask of Heroism (https://ddowiki.com/page/Item:Eternal_Flask_of_Heroism): eternal flask of Heroism (https://ddowiki.com/page/Heroism) (ML1, duration: 3 minutes; cooldown: 5 minutes; BtC)
Siberys Spirit Cake (https://ddowiki.com/page/Siberys_Spirit_Cake) x4 (BtC)
Concentrated Elixir of Major Mnemonic Enhancement (https://ddowiki.com/page/Mnemonic_Elixirs) x25 (BtA)
+2 Ability tome (https://ddowiki.com/page/Ability_tome) of choice (BtC, but can be crunched into Purified Eberron Dragonshard Fragments (https://ddowiki.com/page/Purified_Eberron_Dragonshard_Fragment) which are BtA)
Pork Barrel x3 (BtC)


No. Lame.

Herosim pots are cheap and no cool down. The BTC spirit cake you get on TR doing the Korthos chain ends up being more than enough, I have several. I never ever play casters, I don't even use the pnemonic pots from dice rolls. You get a free +2 tome every life, so even if I didn't already have all +7 tomes I wouldn't need another one. And I have plenty of purifieds from the skill tomes I get from dice rolls as well. Pork barrels? As fun as they are when colors procs them, I have no need for hams that take several seconds to eat when CSW pots are cheap and plentiful.

[Captain_Wizbang]

Sharn is going to knock your socks off, mark my words. I can't wait for you guys to see what we've been working so hard on :)


As I've stated several times, After the amazing job done with Ravenloft, and knowing Sharn very well from PnP, I expect Sharn City to be one of the most fun and challenging content releases we've ever seen.

You all have proven to this community the ability to translate D&D Modules to this platform the best in the industry. No tin foil hat, I truly mean that sentiment

[HungarianRhapsody]

I wrote on Facebook and will re-write it here. I believe we as players should all buy at least $20 worth of DDO points to say ty to the SSG team for their hard work. We've all experienced what it's like to not have DDO over the last few days so we need to support them more than ever. As of this post I've purchased my DDO points. I know everyone is not in a position financially to do so and people will have their own opinions about the outage etc. I however, love this game and have been playing since May of 2006, and will continue to support it as long as I can and we receive mutual respect as players. Again, surely missed the game when it was down so hope whatever little I can do will help to keep the game going for at least another 13 yrs.

Sincerely,

Thunder Kiss (Khyber)

I worked really hard last week, but I made a small mistake during that work. That small mistake led to a lot of problems for one of my clients. This is not even a metaphor. That actually happened last week. Small mistake, big consequences. But I was working really hard when I screwed up. Should.my boss give me a Dunkin donuts gift card as a special reward for working so hard last week or should my boss spend her time working with me to help make sure I don't screw up like that again?

Again, I'll mention that this actually happened to me last week. This is not an analogy or a metaphor.

[spyder7723]

I worked really hard last week, but I made a small mistake during that work. That small mistake led to a lot of problems for one of my clients. This is not even a metaphor. That actually happened last week. Small mistake, big consequences. But I was working really hard when I screwed up. Should.my boss give me a Dunkin donuts gift card as a special reward for working so hard last week or should my boss spend her time working with me to help make sure I don't screw up like that again?

Again, I'll mention that this actually happened to me last week. This is not an analogy or a metaphor.

Well said. Everyone screws up, i get that and i didn't flip my wig at the mess up. I'm glad the game is back online but i certainly don't get the sentiment that we need to buy points to say thank you for fixing the screw up.

Guess I've just never been one for giving out attaboys for doing your job. I certainly don't expect my customers to send me extra money, i just expect them to pay their invoice in full before the due date passes. I consider the repeat business to be my attaboy. Just like i consider my subscription renewal to be a sufficient thank you/attaboy for ssg.

[cru121]

I am looking forward to getting the Raider's box. Thanks.

[AAH]

... to say ty to the SSG team for their hard work.

You mean the work that wasn't meant to be hard work but became hard work?

If you took your car in for a service and they cross threaded the sump plug badly enough that it permanently leaked and needed expensive time consuming repairs, do you reward them by giving them more money for their 'hard work'?

I don't think so.

[Natashaelle]

I think VIP's should get more points than premium players, just my opinion. Maybe 100 or 150 for premium and 250 for vip. To become premium, all you have to do is spend $10 buying the lowest tier of ddo points and your acct is considered premium. That's a 1 time purchase to get that status forever. VIP's pay money every mth or yr for their statuses

This particular line of discussion/argument never ends well when it arises -- because whilst the reasons are divergent, it's mostly the same players who have chosen either to be VIPs or alternatively to actively purchase all of the content through the store. And anyway, the "free" 500 DDO points that VIPs receive monthly are unaffected by the downtime, which has affected all players equally.

Oh and BTW, in some particular Black Friday or other sales in the past, Premium has been attainable from the DDO Market for IIRC about $2

[Natashaelle]

I worked really hard last week, but I made a small mistake during that work. That small mistake led to a lot of problems for one of my clients. This is not even a metaphor. That actually happened last week. Small mistake, big consequences. But I was working really hard when I screwed up. Should.my boss give me a Dunkin donuts gift card as a special reward for working so hard last week or should my boss spend her time working with me to help make sure I don't screw up like that again?

Again, I'll mention that this actually happened to me last week. This is not an analogy or a metaphor.

A few years back, I was fixing a client's computer, but accidentally bricked her main data hard drive -- my only thought was for the client, so I spent three days on some annoyingly difficult data recovery from the broken drive (it involved the purchasing and use of some plumber's glue !!), plus the €€€ necessary to buy the new drive in the first place ; so of course I lost money on that job, but it never entered my mind that I should have to be given some sort of extra reward for my efforts to fix an accident that occurred under my own responsibility.

I think everyone here appreciates the great work that SSG does on a daily/weekly/monthly/yearly basis, so I think that the better option that we might have thank-you-wise might simply be to continue with our grateful fidelity to the game and to the company and to the Devs.

[ilhares]

This particular line of discussion/argument never ends well when it arises -- because whilst the reasons are divergent, it's mostly the same players who have chosen either to be VIPs or alternatively to actively purchase all of the content through the store. And anyway, the "free" 500 DDO points that VIPs receive monthly are unaffected by the downtime, which has affected all players equally. Indeed so. What kind of sour grapes must be involved to make someone get that petty over a pittance of TP. I'm not a VIP because I can't reliably afford a regularly monthly payment, but at the moment I've got everything unlocked except the wood-elf, and funds set aside for Sharn (and that's after buying some points recently).

SSG's model of letting us permanently unlock content without being slaves to a monthly cycle is really one of the major reasons we keep playing. It's just good business.

[Drecas]

So is the Raider's Reward box a one per account item or one per character?

[cru121]

So is the Raider's Reward box a one per account item or one per character?

A single BtC box per account. (very probably)

[Sheersalt]

I am very happy the game is back up and there is a fair reward as compensation.

Now for you cheeky buggers who got the special 2 year offer (of which I was not one since my funds came in the day after it sold out):

Originally Posted by Cordovan View Post
All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

A) You lost out on approximately 3 days and to help compensate you for lost rolls you get double daily rolls (this means double daily gold rolls) for a week or more.
B) Any VIP subscriber who has played for more than a year should already know when the server is down the subscription isn't usually consumed (that means you self entitled people can stop whining about lost subscription time until the release of the codes and then you can check your account from the login page to see if the time was added back, then if it wasn't you can submit an in game support ticket)

If you can't be happy with that then be happy you're rude comments didn't get your account banned (read the EULA even if you paid $500 yesterday to buy in game merch they can ban you and not give any refund if you break the rules they set out)

[AAH]

I would assume customer service would take care of you. Please contact Account Support here: https://help.standingstonegames.com/hc/en-us/requests/new

That's nice of you to assume on behalf of customer service, but an accurate answer would be appreciated better.

My VIP expired March 10th @ 11:43 a.m. I would 'assume' someone with some technical programming capability had already scripted the necessary code to apply the bonus time across all VIP enabled accounts.

I have logged in to discover my assumption is incorrect.

Instead, you suggest that I now spend the time chasing what has been offered to me even though someone with some technical programming capability should have already performed the action, thus relieving the effort required by the players and time required to process the claims by the support team, who will no doubt already be under pressure from the recent downtime experience.

You have stated that the codes/points/time offerings have not yet been granted or made. Now we wait to see how this is implemented for those of us with accounts that expired during and shortly after the downtime.

I do not care much for the time extension but points would always be welcome. Perhaps for VIP accounts that were active during the downtime and have since expired, extra points are allocated in lieu of said time extension. No more than 50.

[AAH]

B) Any VIP subscriber who has played for more than a year should already know when the server is down the subscription isn't usually consumed ...

Yes it is. Mine just expired exactly when it was due to.

[Fedora1]

I am very happy the game is back up and there is a fair reward as compensation.

Now for you cheeky buggers who got the special 2 year offer (of which I was not one since my funds came in the day after it sold out):


A) You lost out on approximately 3 days and to help compensate you for lost rolls you get double daily rolls (this means double daily gold rolls) for a week or more.
B) Any VIP subscriber who has played for more than a year should already know when the server is down the subscription isn't usually consumed (that means you self entitled people can stop whining about lost subscription time until the release of the codes and then you can check your account from the login page to see if the time was added back, then if it wasn't you can submit an in game support ticket)

If you can't be happy with that then be happy you're rude comments didn't get your account banned (read the EULA even if you paid $500 yesterday to buy in game merch they can ban you and not give any refund if you break the rules they set out)

Wow, who's being cheeky here? Aside from the fact that everything you posted is bologna.

A) Double rolls only means the very minor XP amount is doubled, not the more important items you can potentially get by rolling, such as slayer/xp pots, tomes, etc. We don't get double items, just xp.
B) You're wrong (as noted by another poster), and then as he/she also noted now it is incumbent upon the "whiny self-entitled" player (as you cheekily described them) to run down the support rabbit hole to fix. And by the way, it would not be handled by in-game support tickets, as they can do nothing for account issues.

So please keep your own rude comments to yourself until you actually know what you're talking about.

[Qwizzikul]

The more you give some people, the more they want.

I'll add my piece as well then: retract the compensation and give nothing. Yes, there will a lot of moaners, but we've got a lot of moaners anyway.

[mistress_minx]

I'm asking or hoping for just one thing. I only want to be able to trade in last year's Anniversary docent for last year's Anniversary Platemail. That offering was so restrictive especially if you compare them with this years anniversary offering. You can't switch them between characters and now it's another useless item taking up character space. I made the mistake of selecting a docent and I have no intention of ever going back to warforged at any time in the future. Any other armor type would have at least have been usable. I am willing to trade, use DDO points or even pay for this.

What will it take to make this happen? Thank you.

I've been asking for mths for the 12th Anniversary cosmetic armour to be changed from BTC to BTA with no avail. I had a character I wanted to delete, but won't do so because she has the armour and I don't want to lose it. I think any special reward items should be BTA, the Raiders box rewards included. I just fed my Raiders box sword from the past to my sentient because I needed to delete the character it was stuck on. As a new player when I received it, I didn't understand that it would be stuck to the character who logged on and received the box, otherwise I would have chosen to receive it on a different character. Asked a few times if they could transfer it to another of my toons, and each time they said 'no'. A better reward that yr would have been 1 BTA armour, instead of BTC armour that only toons you logged in with during that time received

[mistress_minx]

What kind of sour grapes must be involved to make someone get that petty over a pittance of TP.

There's no reason to be rude and insult someone over a simple question. Your petty and sour reply to my query could have been simply explained with the last part of your message, and without the 1st part quoted. I'd have understood that, and agreed with what you said

[AngryTiger]

Awesome! I'm sure the move was super stressful and I'm glad you guys got everything back online. I think the compensation is pretty generous. Its always fun getting some of the older raid gear that I probably wouldn't get a chance at otherwise. Thanks!

[NemesisAlien]

Double Daily Dice through Wednesday, March 13th


Is the dice already in effect?

I dont see any double rolls, 2nd roll require shards.

[Captain_Winky]

I've played WoW for 13 years, and I've put a lot of time into many other popular/once-popular games like League of Legends, Tera, etc.

This game's (relatively) tiny staff is beating the pants off of all of those other games in terms of customer care.

Yes, they may "just be doing their jobs" and some of you may not think they deserve special recognition for that, or for owning up to and cleaning up their own mistakes, but that's something exceptional when it comes to mmos (and to a lesser extent, the gaming industry in general).

SSG is being professional about this - they are treating their customers with respect, they are admitting their mistakes, and they are taking more than reasonable steps to fix said mistakes. That's going above and beyond in an industry where companies are realizing that they don't HAVE to do any of that and that they are free to treat their customers like children.

If you strongly disagree with my assessment...go play WoW for a while. See how frequently the juggernaut of mmos screws things up (often in ways that are so stupid you have to wonder if their devs are actually trained monkeys), how often they actually take responsibility for their actions, and how much respect they have for their players. The experience will teach you to appreciate SSG.

(I'm not even kidding about how bad Blizzard is. They've had situations similar to this several times that I can remember, and they handle it by either blaming someone else, sweeping it under the rug and pretending it never happened, or ninja-editing the times listed on maintenance notifications to make it look like maintenance wasn't actually extended and that they told everyone up front that it would take 24 hours...)

[Fedora1]

Is the dice already in effect?

I dont see any double rolls, 2nd roll require shards.

It's not double rolls (as in 2 per day), it's double xp on the roll. So you get 200xp instead of 100xp on a normal roll. lol

[xCataluna]

Is the dice already in effect?

I dont see any double rolls, 2nd roll require shards.

It's not double the number of rolls, its the double the XP you receive.

[NemesisAlien]

It's not double rolls (as in 2 per day), it's double xp on the roll. So you get 200xp instead of 100xp on a normal roll. lol


It's not double the number of rolls, its the double the XP you receive.

Oh ok, i didnt dare click, thanks.

[Seikojin]

Glad you are back and sorry it happened.

[Tarinia]

The coupon code will likely be distributed on DDO.com and across our social channels, and we assume players will also help spread the word about free stuff. :) That said, all of the details of distribution have not yet been finalized, so we'll know more next week.



This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

The Freebees are really nice, but the Original Raiders reward Box items are really old stuff. Every cannith crafted item is better. I thought myself Shortly in haven thinking about abbot items. But These were Not in the Original Box or?
Best regards Tarinia

Best

[Tarinia]

With all due respect (because I really do appreciate the idea of a reward that is 100% a gift and not necessary) this is a meaningless gesture. Those items fill a gap for 2-3 levels in Epics and are not relevant. It's fluff and most of us vets have unopened versions of this box in our inventories today.

If you want to go the extra mile and say "we're sorry" then do so with something tangible that actually has an impact for your subscribers (10th anniversary reward, something else cool, etc).

you are totally Right- I have this Box on several of my chars.
I never used them because the items are especially in reaper
missing sovereign vorpal or other gimmicks from the last 5 years.
And the damage Output is worse then random loot.
Only the abbot raid with items from the 10 anniversary have any relevance today.
All the other older raids Need a overhaul of their loot.
Best regards
Tarinia

[Gelmir87]

Thank you very much for the compensation. Although some may still find something to complain about, I am very much appreciative of the SSG team and the work they have done to keep a game I love going!!!

[Iwant_DiabloThree]

No matter what they give.... no matter how much of it they give..... The cost to SSG is ZERO.
There are no raw materials to buy.... there is no time spent with a hammer and anvil..... just a couple of clicks of the mouse

There is nothing in a raiders box I yearn for.... The only thing that both new players and old players both desire equally is XP. 4 days was more than enough time for someone running the TR train to do a life and a half....So I don't think giving them, their choice of an item they dont want... is really a great idea.

Ottos box.... sentiant XP....... If you're gonna press the.. Create out of thin air button..... at least create something useful to everyone

[The_Apocalypse]

Wow, that's a lot of goodies for a three day downtime. Sorry, three-and-a-half days ~eyeroll~ I think it's awesome that DDO goes the extra lengths like this, but I also feel sorry that they feel like they have to so as to appease the whiners. I realize these games are crack to some people, just read some of the FB posts, or even those above, but this is still just a game. To those players, I think if there were no goodies given at all, then what? They're obviously addicted, so not like they'll ragequit. I mean, it was only three (and-a-half, pfft) days.

[Sheersalt]

First in response @Fedora1 and @AAH


Hello everyone!
First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new


Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.


Please be patient as we work to deliver these items. Thank you again for being here.

Having gotten time added to my VIP status in the past after a server shutdown, I was not just spouting. If you lost time from your VIP status
A) Have a modicum of patience
B) Contact CS through the address I re-posted above
C) Stop treating everyone who disagrees with you like the anti-Christ
D) Have a little respect for the hard work and attempt at an apology from the staff.

As to the Daily dice rolls and Gold dice rolls... As I was not watching the spin and didn't see the results I admit I may absolutely be wrong or it is also possible the bonus rolls have not been activated and will be held off until "early next week".

[Craigrx]

Personally I was just hoping for a an extension of the anniversary event so I got more than what I expected do I am happy

[FoliumSakura]

I am happy with the extra stuff =3

[OrodelaSol]

The Freebees are really nice, but the Original Raiders reward Box items are really old stuff. Every cannith crafted item is better. I thought myself Shortly in haven thinking about abbot items. But These were Not in the Original Box or?
Best regards Tarinia

Best

Sweet! i didnt know you could now cannith craft a Pinion! or a Sireth!? oh yeah and a Twilight!? Awesome...

[spyder7723]

I simply can not comprehend why people are complaining they aren't giving away enough stuff. You guys come off like a bunch of entitled snot nosed spoiled brats. The ONLY thing subscribers are entitled to is reimbursement or credit of time on there subs that the servers were down.

Is everyone going to get a use out of the raiders box? Absolutely. Even if you don't want any of the raid items you can still get comms of heroism or turn an item into sxp. Many of the items have a good use depending on build and fill a gap for low level epics. But in the worse case scenario where a player absolutely can't use a single item from the box, tough cookies. Enjoy the free xp pots you are also getting and turn an item into sxp.

[OrodelaSol]

No matter what they give.... no matter how much of it they give..... The cost to SSG is ZERO.
There are no raw materials to buy.... there is no time spent with a hammer and anvil..... just a couple of clicks of the mouse

There is nothing in a raiders box I yearn for.... The only thing that both new players and old players both desire equally is XP. 4 days was more than enough time for someone running the TR train to do a life and a half....So I don't think giving them, their choice of an item they dont want... is really a great idea.

Ottos box.... sentiant XP....... If you're gonna press the.. Create out of thin air button..... at least create something useful to everyone

If they give us free stuff we dont buy it so they lose out on the sales. Pretty sure we are all aware that the items are computer generated... And if you are on the less than 3 day tr train they are loving all the supreme xp pots you buy. Otto's boxes are the lamest, laziest items ever. i actually enjoy playing the game... even when i was suffering through all those awful racial pls becuz it confirmed that wf are indeed the master race... :)

[OrodelaSol]

I simply can not comprehend why people are complaining they aren't giving away enough stuff. You guys come off like a bunch of entitled snot nosed spoiled brats. The ONLY thing subscribers are entitled to is reimbursement or credit of time on there subs that the servers were down.

Is everyone going to get a use out of the raiders box? Absolutely. Even if you don't want any of the raid items you can still get comms of heroism or turn an item into sxp. Many of the items have a good use depending on build and fill a gap for low level epics. But in the worse case scenario where a player absolutely can't use a single item from the box, tough cookies. Enjoy the free xp pots you are also getting and turn an item into sxp.

+1

[UurlockYgmeov]

+1


Hey look it's snowing.:o

Seriously. It is snowing. Supposed to get another foot. :p:cool:

At least have DDO!

Happy 13th! And many happy more!

[Tarinia]

Sweet! i didnt know you could now cannith craft a Pinion! or a Sireth!? oh yeah and a Twilight!? Awesome...

Because all of my chars were 2013 around as Most of the players, we got
1-2 pinions, twilight or the other magic stuff already.
Even then I used only pinion for a bowbuild.
What would you advice for caster or monkbuilds?
I think we got more then enough compensation already.
But if something like a raiders Box is given out,
it should be a use to most builds and not only named thrash
in my opinion.
Best regards

[DarkhavenBrave]

Hello everyone!

Once again, we do wish to apologize for the lengthy downtime we recently experienced. This message will serve as a singular location to learn more about where we sit for bonuses, events, sales, and more.

First off, anyone with outstanding billing questions or in need of purchase and account assistance can contact Customer Support here: https://help.standingstonegames.com/hc/en-us/requests/new

The Anniversary Event has been extended through March 20th.

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.


So It is march 11th, and my first chance to log in since the servers have been back up. I didnt expect any kind of compensation but was happy to hear that we would be getting some goodies. Did some searching around and have not been able to find any clue of this supposed Coupon code for the elixers and raider box. So I assume it will be given out later???
Then i Log into game and roll my dice only to find, no double xp.....
checked my ddo points, and did not receive the 250 ddo points...


Is this just an elaborate trolling??? Or am i missing something??

Either way I really dont care, just happy to be back in game.

[AAH]

First in response @Fedora1 and @AAH

Having gotten time added to my VIP status in the past after a server shutdown, I was not just spouting. If you lost time from your VIP status
A) Have a modicum of patience
B) Contact CS through the address I re-posted above
C) Stop treating everyone who disagrees with you like the anti-Christ
D) Have a little respect for the hard work and attempt at an apology from the staff.

As to the Daily dice rolls and Gold dice rolls... As I was not watching the spin and didn't see the results I admit I may absolutely be wrong or it is also possible the bonus rolls have not been activated and will be held off until "early next week".

That's interesting. I simply put forth the fact that my sub had expired exactly when it was scheduled to. No matter.

Perhaps you're on to something.

Indeed, if the backend was under my control I would have all downtime noted, planned or unplanned, and when the trigger for a subscription to be renewed (or cancellation) arrived, I would advance the end date and time by the amount of downtime recorded since the subscription began. Not hard to achieve. A little extra for the player.

Indeed, if the backend was under my control I would be emailing a subscriber, who has cancelled their sub, in advance to offer some sort of deal based on their time as a subscriber. Customer retention they call it but does SSG do it ... no. In fact if you make a post about leaving the game, and I've both seen and experienced this, the thread gets shut down. That's such a nice way to treat a departing player. It's kind of like, be quiet, we don't care if you never come back. More importantly, I'd be dead keen to know why a player has left the game and especially if it was because of the gameplay, I'd want to know.

Indeed, if the backend was under my control when the downtime issue evolved I would have directed the team/person responsible to suspend all account expiration/renewals in the preparation for a blanket time extension to all valid accounts for a meaningful period, say 1 week, and then directed the team/person responsible to prepare the scripting for that, which could have been (assuming the system has been designed well) initiated while the downtime was in progress because one has to assume that before world servers are brought online the account server needs to be up first. No conditions, just punch it through the database and announce it when the worlds are back online. That's respect for the paying customer.

And you think I should respect them ... for what? Making me chase something they've granted me.

This game could be so, so much better, in the right hands. Having said that I can expect an infraction now because high sensitivity is a common observation from my chair.

[AAH]

So It is march 11th, and my first chance to log in since the servers have been back up. I didnt expect any kind of compensation but was happy to hear that we would be getting some goodies. Did some searching around and have not been able to find any clue of this supposed Coupon code for the elixers and raider box. So I assume it will be given out later???
Then i Log into game and roll my dice only to find, no double xp.....
checked my ddo points, and did not receive the 250 ddo points...


Is this just an elaborate trolling??? Or am i missing something??

Either way I really dont care, just happy to be back in game.

Quoting Cordovan. "NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week."

[Aeron1976]

Just wanted to say thank you for your hard work!

The offered goodies are pretty nice and should (hopefully) silence the more aggressive posters.

[minkus32]

If this isn't doable, or something you want to do, I understand, but as someone who works in a datacenter, i'd love if y'all could put together a reasonably detailed after-action report about what happened, what went sideways and how you fixed it. I read the heck out of those things, over the years, they've been a real help to me in checking for things that could happen in my "office" and planning to avoid them.

They're a real help to datacenter operators everywhere in keeping things running smoothly, and greatly appreciated by all of us.

I would love to sign an NDA and have an after action report of some type. As an Infrastructure guy as well who has done a few Datacenter moves (without any real downtime), I'd really like to be able to learn from moves where things either didn't go as planned (or they went exactly as planned but ultimately took longer then expected). Knowing what went wrong and what to think about for future moves is extremely helpful.

[Brandwynn]

I am certainly thankful for you working it with the Kobold Union. It must have been tough negotiations.

Truthfully, I thank you all in SSG for getting this done. It has been a tumultuous few days. Thanks to your hard work and dedication to bring this game back on line. There can never be enough thanks.


On a side note. Just how many shiny pretties did you have to promise and are the kobolds going to be recognized as a worthy race. Never thought that the Kobold Union could be that tough.......

[mistress_minx]

Did some searching around and have not been able to find any clue of this supposed Coupon code for the elixers and raider box. So I assume it will be given out later???

Then i Log into game and roll my dice only to find, no double xp.....
checked my ddo points, and did not receive the 250 ddo points...

The codes will be given out sometime this week, as will the DDO Points. "NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week."

The daily dice ARE doubled right now, just not in the way you might be thinking. If you look at the 1st tier of the silver dice, it would normally say "100xp". It now reads "200xp". I too thought that if I rolled say 500, it would count as 1000, bringing me to a higher reward tier, so I thought it wasn't working yet also. But what it actually means is double the xp points you would normally get from your roll. A nice dev named Coco patiently explained this to those of us who are new and confused via the Discord chat room when she/he was trying to ensure it was working on all the servers

[mistress_minx]

4 days was more than enough time for someone running the TR train to do a life and a half

Ottos box.... sentiant XP....... If you're gonna press the.. Create out of thin air button..... at least create something useful to everyone

Holy cow ! You can go from 1-30 and then from 1-15 again in 4 days ???? :o I've been on my 3rd life for 2 1/2 mths now, and just hit 24. My 2nd life took me abt 8 mths to complete. We'll not even discuss my 1st life, which took me something like a yr to get from 1-30.

I've seen others post that if people don't like the items in the box, or don't run epic lvls so it's of no use to them, then they should just feed the item to their sentient. The problem with this is ... people who don't run epic lvls, and always TR at 20, won't tend to have sentient weapons to feed the items to.

That said, having a new sentient jewel or sentient xp in the raiders box would be cool, but don't see it happening. We've already been told it will be the same box that's been around for yrs with no upgrades to it. Older players do not seem to be impressed, as they've received them many times before. Newer players do seem to be impressed, as they've never received one before. So yes, I think they should add extra new items for those who have been there, done that, with the raiders boxes.

I for one am just grateful the game is back up and running, and appreciate that they are giving us anything at all. All they are really required to do is extend subscriptions for the days lost. They aren't required to give us xp pots, ddo points, or the raiders box, at all.

I've never worked with computers or servers, but have read from many who do that unexpected things do happen that can cause lengthy delays. I've had to work on machines though where a 1 hr job has turned into a 6 hr job due to something going wrong during the process (piece breaking or the computer not recognizing the job is done). This has involved having to take the machine apart again to start from scratch, replacing pieces one at a time until I find the problem, trying to reset the computer system in the machine, etc. I feel badly for the IT crew who had to work on little sleep, and missed time with their families while trying to get us back up and running. Those who have said we shouldn't thank them for doing their jobs ..... have you honestly never said thank you to your mechanic, your dentist, your bus driver, your teacher, your cashier ?

[C-Dog]

I'm sure you guys are busy w/ other things, but I thought you might want to throw the switch (again?) on the current sale...


Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons...
None of the items seem to be reduced in price currently. All 4 advertised categories seem to be 100% normal price atm.

[CEastwood]

Decided I needed to get some Astral Shards whilst the sale is on but no sales being shown in the DDO store at the moment. I believe it should be …

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons

[C-Dog]

Excellent point, CE. :rolleyes::)

[Niminae]

Last week's DDO Store sale has expired. This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week's sales will begin on Thursday as normal.

The current sale:

Honor Your Guild!
Get 20% off:
Astral Shards
Guild Renown Elixirs
50% off Guild Charters
50% off Guild Airship Beacons


Nothing appears to be on sale at all in the store. The normal '% discount' tab is not present on the left side of the store interface, and a search for 'renown' shows all the available Guild Renown elixirs but none of them are discounted. I might be confusing "This week's planned DDO Store sale is now live" with "next week's sales will begin on Thursday," but the context of what you posted doesn't look that way to me.

Thanks for the proposed goodies, this was unexpected given the historical response to extended difficulties after data center work.

[Niminae]

Holy cow ! You can go from 1-30 and then from 1-15 again in 4 days ????

Just to clarify, the TR train is 1-20. So they are discussing going from 1-20 and then from 1-10 in 4 days time. This is still faster than I have ever done it, but I can see this being possible for people who play several hours a day and either already have a pile of past lives boosting their performance or just being a very experienced player who knows in advance which quests they are going to be running.

[Cordovan]

Nothing appears to be on sale at all in the store. The normal '% discount' tab is not present on the left side of the store interface, and a search for 'renown' shows all the available Guild Renown elixirs but none of them are discounted. I might be confusing "This week's planned DDO Store sale is now live" with "next week's sales will begin on Thursday," but the context of what you posted doesn't look that way to me.

Thanks for the proposed goodies, this was unexpected given the historical response to extended difficulties after data center work.

We are investigating.

[Rogue_Trapper]

I seen the discount yesterday. I debated to buy astral shards or new PC.

[spyder7723]

Holy cow ! You can go from 1-30 and then from 1-15 again in 4 days ???? :o I've been on my 3rd life for 2 1/2 mths now, and just hit 24. My 2nd life took me abt 8 mths to complete. We'll not even discuss my 1st life, which took me something like a yr to get from 1-30.

I've seen others post that if people don't like the items in the box, or don't run epic lvls so it's of no use to them, then they should just feed the item to their sentient. The problem with this is ... people who don't run epic lvls, and always TR at 20, won't tend to have sentient weapons to feed the items to.

That said, having a new sentient jewel or sentient xp in the raiders box would be cool, but don't see it happening. We've already been told it will be the same box that's been around for yrs with no upgrades to it. Older players do not seem to be impressed, as they've received them many times before. Newer players do seem to be impressed, as they've never received one before. So yes, I think they should add extra new items for those who have been there, done that, with the raiders boxes.

I for one am just grateful the game is back up and running, and appreciate that they are giving us anything at all. All they are really required to do is extend subscriptions for the days lost. They aren't required to give us xp pots, ddo points, or the raiders box, at all.

I've never worked with computers or servers, but have read from many who do that unexpected things do happen that can cause lengthy delays. I've had to work on machines though where a 1 hr job has turned into a 6 hr job due to something going wrong during the process (piece breaking or the computer not recognizing the job is done). This has involved having to take the machine apart again to start from scratch, replacing pieces one at a time until I find the problem, trying to reset the computer system in the machine, etc. I feel badly for the IT crew who had to work on little sleep, and missed time with their families while trying to get us back up and running. Those who have said we shouldn't thank them for doing their jobs ..... have you honestly never said thank you to your mechanic, your dentist, your bus driver, your teacher, your cashier ?


I hit 20 late Saturday night. Went to 30 and was 1 again late last night. Remeber i did offer to bring you along for the run.

[infael]

+1

+2

[Cordovan]

We're continuing to work on finalizing our delivery plans for the points, VIP time, and coupon code, so stay tuned, but we're getting there. Maybe later this week? It may also be that we get, say, parts out before others, depending on timing.

[john0]

Is there a possibility for these citw items to be further upgraded from a epic to a "legendary". Bascially increasing the weapon die to the end game standaed (5-5.5W). Maybe as a final commendation tier upgrade? Of course the min lv would increase to 28 but i think these weapons would be used more if they were just upgraded a bit further

[Fedora1]

First in response @Fedora1 and @AAH

None of what you posted has any relevance to anything I posted. Maybe if you quote my post to which you think you are replying it would clear things up.

[Fedora1]

I simply can not comprehend why people are complaining they aren't giving away enough stuff. You guys come off like a bunch of entitled snot nosed spoiled brats. The ONLY thing subscribers are entitled to is reimbursement or credit of time on there subs that the servers were down.

You know what's worse? People jumping in here and acting like a a nanny scolding someone else's children.

If you read the posts, no one that I saw was complaining like "entitled snot nosed spoiled brats". They were simply asking for something more useful to the community as a whole. The Raiders Box is a cool give-away for some (and I am okay with it) but for many many many players the items in there are niche items semi-useful for about 3 epic levels at best, and a lowly 115 sentient xp at worst, which is pretty lame. Just because some players ask for something else to be considered doesn't make them whiners, and calling them snot-nosed brats certainly doesn't make you the better person.

As far as entitlement, I doubt SSG is even required to extend our subs. They likely have provisions for down-time and non-accountability. They are not an ISP that has to provide five nine's (99.999%) of uptime. However, to NOT offer some sort of good will gesture would be a bad Customer Service move (of which they are already struggling).

[sago]

You know what's worse? People jumping in here and acting like a a nanny scolding someone else's children.

If you read the posts, no one that I saw was complaining like "entitled snot nosed spoiled brats". They were simply asking for something more useful to the community as a whole. The Raiders Box is a cool give-away for some (and I am okay with it) but for many many many players the items in there are niche items semi-useful for about 3 epic levels at best, and a lowly 115 sentient xp at worst, which is pretty lame. Just because some players ask for something else to be considered doesn't make them whiners, and calling them snot-nosed brats certainly doesn't make you the better person.

As far as entitlement, I doubt SSG is even required to extend our subs. They likely have provisions for down-time and non-accountability. They are not an ISP that has to provide five nine's (99.999%) of uptime. However, to NOT offer some sort of good will gesture would be a bad Customer Service move (of which they are already struggling).

Wah. Wah. Wah. I want my free stuff. :)

[Kutalp]

This sounds neat. Thank you. :cool:

[thanksforallthefish]

What if I told you you didn't have to analyze, critique, bash, or otherwise riposte to EVERY single thing SSG does. You could, maybe, take one day off. For example, perhaps just when they give you gift. And instead you could post a quick Thanks! or just not post, and with your extra time, go hammer out more XP in your past life grind or, just enjoy the game. It's not that you're wrong that the Raider box isn't the most useful possible gift. It's not that you're wrong that double daily dice isn't the same as missed rolls. It's not that you're wrong they haven't made up for lost subscription time YET. It's just that....

...we could use a little less Walter

https://i.pinimg.com/originals/5d/ae/a4/5daea4d8d21988faa3cf2850d40fb90b.jpg

and a little more Duderino

https://memegenerator.net/img/instances/73970346/cant-be-worried-about-that-man-life-goes-on.jpg

Thanks SSG for making this game so great, bringing it back to us as soon as you could, and for the generous gifts.

[spyder7723]

You know what's worse? People jumping in here and acting like a a nanny scolding someone else's children.

If you read the posts, no one that I saw was complaining like "entitled snot nosed spoiled brats". They were simply asking for something more useful to the community as a whole. The Raiders Box is a cool give-away for some (and I am okay with it) but for many many many players the items in there are niche items semi-useful for about 3 epic levels at best, and a lowly 115 sentient xp at worst, which is pretty lame. Just because some players ask for something else to be considered doesn't make them whiners, and calling them snot-nosed brats certainly doesn't make you the better person.

As far as entitlement, I doubt SSG is even required to extend our subs. They likely have provisions for down-time and non-accountability. They are not an ISP that has to provide five nine's (99.999%) of uptime. However, to NOT offer some sort of good will gesture would be a bad Customer Service move (of which they are already struggling).


Im not scolding. Im disgusted.

[Lokeal_The_Flame]

Is there a possibility for these citw items to be further upgraded from a epic to a "legendary". Bascially increasing the weapon die to the end game standaed (5-5.5W). Maybe as a final commendation tier upgrade? Of course the min lv would increase to 28 but i think these weapons would be used more if they were just upgraded a bit further

Wouldn't it make more sense if the fully upgraded versions of these weapons became a sort of ingredient for a legendary weapon?

For example.......

Fully Upgraded Nightmare, The Fallen Moon+ Legendary Echo of Blackrazor=Nightmare Of Blackrazor

I really like the idea of the schism shards being relevant to loot upgrades for loot from so many different expansions and adventure packs, as it does breath some life back into such quests and raids that drop such loot! I feel they should do more like that, though I've not gotten a single sought after item from that yet :(

[Lokeal_The_Flame]

We're continuing to work on finalizing our delivery plans for the points, VIP time, and coupon code, so stay tuned, but we're getting there. Maybe later this week? It may also be that we get, say, parts out before others, depending on timing.

If you added the option of choosing 5 schism shards to the raider's box, that would be awesome....... especially if you eluded to a possibility of allowing us to upgrade said Caught In The Web items to legendary (After they are fully upgraded by the purple dragon guy) using 5 Schizm shards+An item from a random quest.

(The Caught in the web item types are retained, not all effects are retained, the upgraded version will follow the 4 effect rule (Not counting set bonuses or augment slots of course, as usual))

Examples:

Tinah, Sword of the Sea (Fully Upgraded)+Echo Of Wave+5 Schism Shards=Istishia's Gift

Agony, the Knife in the Dark+Epic Cursed Shard+5 Schism Shards=Assassin Soul

Needle, Quill-slinger (Fully Upgraded)+Machination of Madness=Pestilence, Bringer Of Pain (No Schism Shards required due to both items coming from a raid)

Nightmare, The Fallen Moon (Fully upgraded)+Legendary Echo of Blackrazor+5 Schism Shards=Nightmare Of Blackrazor (Bastard sword version of Blackrazor)

[janave]

Upgraded CitW Weapon = CitW Weapon + Spark of Memory + 5 Schizzzmssz shards;

But only because the only great named longbow is Pinion, and I would like to own another great bow ;)

[Niminae]

They are not an ISP that has to provide five nine's (99.999%) of uptime.

ISPs do not have to provide five nines of uptime. Telephony providers do, but that only applies to dialtone. The telephony network is incredibly robust. But who has a landline these days?

[Natashaelle]

But only because the only great named longbow is Pinion, and I would like to own another great bow ;)

There's another in TOEE

[Niminae]

But only because the only great named longbow is Pinion, and I would like to own another great bow ;)
There's another in TOEE

You can get the best longbow (Silver Longbow (https://ddowiki.com/page/Silver_Longbow)) a lot earlier and easier in The Church and the Cult.

[guzzlr]

We're continuing to work on finalizing our delivery plans for the points, VIP time, and coupon code, so stay tuned, but we're getting there. Maybe later this week? It may also be that we get, say, parts out before others, depending on timing.

A "Make Your Own Sale!" would be a great gift!

20% off your next purchase!

:)

[Rawcats]

DDO Rocks!

[Cordovan]

If you added the option of choosing 5 schism shards to the raider's box, that would be awesome....... especially if you eluded to a possibility of allowing us to upgrade said Caught In The Web items to legendary (After they are fully upgraded by the purple dragon guy) using 5 Schizm shards+An item from a random quest.

(The Caught in the web item types are retained, not all effects are retained, the upgraded version will follow the 4 effect rule (Not counting set bonuses or augment slots of course, as usual))

Examples:

Tinah, Sword of the Sea (Fully Upgraded)+Echo Of Wave+5 Schism Shards=Istishia's Gift

Agony, the Knife in the Dark+Epic Cursed Shard+5 Schism Shards=Assassin Soul

Needle, Quill-slinger (Fully Upgraded)+Machination of Madness=Pestilence, Bringer Of Pain (No Schism Shards required due to both items coming from a raid)

Nightmare, The Fallen Moon (Fully upgraded)+Legendary Echo of Blackrazor+5 Schism Shards=Nightmare Of Blackrazor (Bastard sword version of Blackrazor)

No, sorry, we will not be adding to the Raider's Reward Box. The plan is to get this out as soon as we can.

[Earthbound Misfit]

A VIP subscription time extension.

The Anniversary Event has been extended through March 20th.

This week's planned DDO Store sale is now live, and will be extended to last for the regular sales duration.

+10% Heroic and Epic XP through Wednesday, March 13th

Double Daily Dice through Wednesday, March 13th




Extending the vip time, event, store sale, xp bonus and x2 dd xp is cool, but possibly to be expected as the downtime cut into them. The last 2 were announced on Wednesday's livestream so are not part of the 'reward' for suffering through the downtime.




A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.


Although this is nice, and I would like to thank you for the gesture, I am vip so I have points (tho every little helps). I also have characters that still have 2 Raiders boxes, so again not much use out of these, tho someone mentioned feeding them to sentience so maybe get a use from them.

Which leaves the pots. 9 hours of 30%xp is not to be sniffed at but would need to be used judiciously to gain lost xp potential.

Just seems like a raisin cookie dressed as chocolate chip cookie :)

I am not trying to be critical here as I really appreciate the time and effort you guys put in to bring the game back to us, and all on top of building for Sharn. The game is up and running, and I would be happy with just that. I like that you made the gesture, acknowledging and easing our pain and that also makes me happy. I guess the content is just a bit so-so for me personally as a 10yr vip (well, in 4-5 months :))

[Marten]

Just want to take a moment to say thanks to all those putting in extra hours so that we have something to do during our past time.

I do have one question / request. Cordovan, any chance we can get the 250TP code before the shards go off sale? I for one would like to use them to upgrade my ship :)

Thanks again,

[Lord_Asmodeus]

ISPs do not have to provide five nines of uptime. Telephony providers do, but that only applies to dialtone. The telephony network is incredibly robust. But who has a landline these days?

That is not entirely accurate, Residential accounts for ISPs do not. Commercial accounts do, that is one of the many reasons why I always get a commercial account for my home.
That and it is against terms to run a web server from a residential account.

[fmalfeas]

Frankly, I'm cool with the raider's reward box. Can give it to a character that's not already decked out and hook them up with something to help out with part of the grind.

[dsmwhiteknight]

Will there be a chronicle this week? I'm particularly interested in the weekly post drawing and the store freebie coupon code. If not, that is fine. You guys have had a lot to deal with lately and I am quite happy with what you are doing.

Sorry if this is the wrong place, I was not sure the best thread to post this in.

Keep up the great work!

[Merfyn]

I would love to sign an NDA and have an after action report of some type. As an Infrastructure guy as well who has done a few Datacenter moves (without any real downtime), I'd really like to be able to learn from moves where things either didn't go as planned (or they went exactly as planned but ultimately took longer then expected). Knowing what went wrong and what to think about for future moves is extremely helpful.
Ditto. I still wonder if they had a hosting issue, but can't discuss it for some reason.

[AAH]

Just want to take a moment to say thanks to all those putting in extra hours so that we have something to do during our past time.

I do have one question / request. Cordovan, any chance we can get the 250TP code before the shards go off sale? I for one would like to use them to upgrade my ship :)

Thanks again,

Just for fun I wanted to get out my original DDO box and recreate your sig pic using your pic on my screen as a droste effect (like this (https://www.washingtonpost.com/lifestyle/2019/01/31/how-this-amateur-painting-became-hilarious-social-media-sensation)) but took some time to follow the links in the sig first.

Very pleased to see you're still part of the world. I have much admiration for dedicated players like yourself.

[mopsforthewin]

Sorry but I have noticed a distinct case of people complaining about the compensation we are getting for the down time. "I have raider's rewards boxes." "I have DDO Points" Well that's great for you, but you need to understand, the compensation needed to be as broad as it could. It needed to be something that the MAJORITY of players could use. "Well I have these things so there for I demand better." Come on guys. Be glad they are giving us anything. What were you expecting? +20 hearts of wood?

[blerkington]

Sorry but I have noticed a distinct case of people complaining about the compensation we are getting for the down time. "I have raider's rewards boxes." "I have DDO Points" Well that's great for you, but you need to understand, the compensation needed to be as broad as it could. It needed to be something that the MAJORITY of players could use. "Well I have these things so there for I demand better." Come on guys. Be glad they are giving us anything. What were you expecting? +20 hearts of wood?

I didn't expect to get anything from SSG as a result of the extended downtime. The only thing I would like to get is their commitment to better preparations for next time around so there's less chance such an extended outage happens again.

However, I don't see a problem with people giving feedback about nature of the gift. We've already had raider's boxes before and with the focus of the game now primarily on heroic levelling for so many, the contents of the box may well not be all that useful for the majority of players. Even for epic levelling the usefulness of the items is fairly limited.

One position about gifts from SSG that comes up again and again here on the forums is this 'you'll take it and **** well like it' line. They didn't have to give you anything at all, so you should be grateful no matter what you get, right? But to me that is kind of missing the point of giving a gift, which is putting in some effort to make sure the person getting it actually likes it.

That sort of reply really makes me wonder what gift-giving occasions are like in those people's households; 'Here Billy, I got you a squashed four day dead raccoon from the side of the road for your birthday. Now smile and thank me for it, you ungrateful little so and so!'

Even though we're not quite in squashed raccoon territory with the raiders box, I agree with the other posters who've pointed out the problem with calling people who object whiners, spoilt, entitled, etc. By and large it's just feedback from people who don't think the gift is all that great; the real problem to my mind is people who freak out anytime they hear something that sounds even vaguely like a criticism of the company and then start up with these mischaracterisations of fellow community members to make them seem like bad people.

Thanks.

[spyder7723]

I didn't expect to get anything from SSG as a result of the extended downtime. The only thing I would like to get is their commitment to better preparations for next time around so there's less chance such an extended outage happens again.

However, I don't see a problem with people giving feedback about nature of the gift. We've already had raider's boxes before and with the focus of the game now primarily on heroic levelling for so many, the contents of the box may well not be all that useful for the majority of players. Even for epic levelling the usefulness of the items is fairly limited.

One position about gifts from SSG that comes up again and again here on the forums is this 'you'll take it and **** well like it' line. They didn't have to give you anything at all, so you should be grateful no matter what you get, right? But to me that is kind of missing the point of giving a gift, which is putting in some effort to make sure the person getting it actually likes it.

That sort of reply really makes me wonder what gift-giving occasions are like in those people's households; 'Here Billy, I got you a squashed four day dead raccoon from the side of the road for your birthday. Now smile and thank me for it, you ungrateful little so and so!'

Even though we're not quite in squashed raccoon territory with the raiders box, I agree with the other posters who've pointed out the problem with calling people who object whiners, spoilt, entitled, etc. By and large it's just feedback from people who don't think the gift is all that great; the real problem to my mind is people who freak out anytime they hear something that sounds even vaguely like a criticism of the company and then start up with these mischaracterisations of fellow community members to make them seem like bad people.

Thanks.


I get what you are saying and you are phrasing it with a lot more common courtesy than the majority of the complainers. I would call your statement a reasonable complaint where i think many of the others are unreasonable expectations and entitled brats whining. But i also think we need to look at the entire package and how it is aimed at the community as a whole. The hardcore gamers or even folks like me that aren't hard core but have played a long time won't get any use out iif the raiders box, but we will get use out of the xp potions and ddo points.

Also i think we all don't realise just how many casual type players are in this game who can immidiately use an item from the box.

[flute136]

I didn't expect to get anything from SSG as a result of the extended downtime. The only thing I would like to get is their commitment to better preparations for next time around so there's less chance such an extended outage happens again.

However, I don't see a problem with people giving feedback about nature of the gift. We've already had raider's boxes before and with the focus of the game now primarily on heroic levelling for so many, the contents of the box may well not be all that useful for the majority of players. Even for epic levelling the usefulness of the items is fairly limited.

One position about gifts from SSG that comes up again and again here on the forums is this 'you'll take it and **** well like it' line. They didn't have to give you anything at all, so you should be grateful no matter what you get, right? But to me that is kind of missing the point of giving a gift, which is putting in some effort to make sure the person getting it actually likes it.

That sort of reply really makes me wonder what gift-giving occasions are like in those people's households; 'Here Billy, I got you a squashed four day dead raccoon from the side of the road for your birthday. Now smile and thank me for it, you ungrateful little so and so!'

Even though we're not quite in squashed raccoon territory with the raiders box, I agree with the other posters who've pointed out the problem with calling people who object whiners, spoilt, entitled, etc. By and large it's just feedback from people who don't think the gift is all that great; the real problem to my mind is people who freak out anytime they hear something that sounds even vaguely like a criticism of the company and then start up with these mischaracterisations of fellow community members to make them seem like bad people.

Thanks.

Is 30%striding in a quiver slot not good for 1-20 leveling? Some people including me missed out of the first good raiders box which contained alacrity quiver.

[Sonoma]

The coupon code will likely be distributed on DDO.com and across our social channels, and we assume players will also help spread the word about free stuff. :) That said, all of the details of distribution have not yet been finalized, so we'll know more next week.



This is exactly the original Raider's Reward Box, not the 10th Anniversary gift.

The 10th Anniversary box covered more users. I'm currently plodding my way though racials, lots of heroic lives left. I suspect most customers would be happy with the XP if nothing else. Of course the 28ers are more vocal (although postal may fit better). I picture yappy toy dogs with reaper wings.

Disappointed.

[blerkington]

Is 30%striding in a quiver slot not good for 1-20 leveling? Some people including me missed out of the first good raiders box which contained alacrity quiver.

I think there's still some confusion about what this box contains.

The one I'm thinking of was just a choice of CITW raid weapons or five Commendations of Heroism. I don't think SSG is offering a package which includes that quiver, although I could be wrong about that. Wasn't the quiver part of an anniversary reward instead?

Thanks.

[Livmo]

I think there's still some confusion about what this box contains.

The one I'm thinking of was just a choice of CITW raid weapons or five Commendations of Heroism. I don't think SSG is offering a package which includes that quiver, although I could be wrong about that. Wasn't the quiver part of an anniversary reward instead?

Thanks.

It's just CiTW items from the Raid.

I may choose another Nigthmare or Needle for extra Sentient philee weapon swaps, or grab a Pinion for a toon that doesn't already have one.

[Niminae]

I think there's still some confusion about what this box contains.

The one I'm thinking of was just a choice of CITW raid weapons or five Commendations of Heroism. I don't think SSG is offering a package which includes that quiver, although I could be wrong about that. Wasn't the quiver part of an anniversary reward instead?

Thanks.


This is what the wiki says the Raider's Reward Box (https://ddowiki.com/page/Raider%27s_Reward_Box) contains:

You can select one of the following rewards:

5 Commendation of Heroism
Agony, the Knife in the Dark
Antipode, Fist of the Horizon
Balizarde, Protector of the King
Breach, The Dividing Blade
Celestia, Brightest Star of Day
Cleaver, Hewer of Suffering
Mornh, Hammer of the Mountains
Needle, Quill-slinger
Nightmare, the Fallen Moon
Pinion, Cloud-piercer
Sireth, Spear of the Sky
Tinah, Sword of the Sea
Twilight, Element of Magic


Is 30%striding in a quiver slot not good for 1-20 leveling? Some people including me missed out of the first good raiders box which contained alacrity quiver.

The 10th Anniversary included as an option a non-upgraded Quiver of Alacrity. This provided some ranged alacrity but not the 30% striding benefit, until and unless it is upgraded.

[supot2]

I think VIP's should get more points than premium players, just my opinion. Maybe 100 or 150 for premium and 250 for vip. To become premium, all you have to do is spend $10 buying the lowest tier of ddo points and your acct is considered premium. That's a 1 time purchase to get that status forever. VIP's pay money every mth or yr for their statuses

VIP only needs to pay 1 month to get their status. You're assuming that premium players only pay 10$. Well, if that's your assumption, then it is fair to assume VIP players only pay 1 month to get VIP for this month. Most premium players have paid more than VIP players.

[C-Dog]

Most premium players have paid more than VIP players.
I have no idea where you're getting this conclusion, but I find it hard to agree with.

The whole point of Premium is for people who do not want to spend "a lot" of money. If you've spent more than $30/month as Premium, you are (imo) making a mistake re optimizing your finances. :confused:

I know that this Premium player does not fall into your dubious generalization.

[tuggyne_7402]

VIP only needs to pay 1 month to get their status. You're assuming that premium players only pay 10$. Well, if that's your assumption, then it is fair to assume VIP players only pay 1 month to get VIP for this month. Most premium players have paid more than VIP players.

It kinda sounds like you intended to put "Therefore, by this logic," before your last sentence, making it a reductio ad absurdum rather than a statement of something you believe. Because I can't believe most premium players have paid more than VIP players. And, in particular, very few VIPs that do choose to get only a month (ever) would happen to have that one month overlap with the downtime — almost all the relatively few folks that do choose that would be scattered across the game's entire 13-year history. That's roughly a 1 in 156 chance of having a one-time one-month VIP subscription running during the downtime.

Oh, unless you're thinking that, in the hypothetical event of SSG giving out different rewards for VIP and premium, someone could sign up for VIP after the downtime and get treated like a VIP by SSG? That wouldn't be hard to catch.

Anyway, speaking as a long-time premium player, it would be perfectly reasonable to give premium players a bit less than VIP here, as we really haven't paid as much, by and large. I'm glad they are so generous, though.

[Paladin_of_Power]

Thank you for doing this SSG it's much more than I expected also goes to show that some people will complain about getting free ice cream.

[banjo174]

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, DDO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box

Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days.

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.

It's the middle of the week now, where are these gifts? We should get more compensation for having to wait for previous compensation.

[Earthbound Misfit]

Sorry but I have noticed a distinct case of people complaining about the compensation we are getting for the down time. "I have raider's rewards boxes." "I have DDO Points" Well that's great for you, but you need to understand, the compensation needed to be as broad as it could. It needed to be something that the MAJORITY of players could use. "Well I have these things so there for I demand better." Come on guys. Be glad they are giving us anything. What were you expecting? +20 hearts of wood?

I was NOT complaining. There has just been a x2 bonus point sale, and for the first time in a couple of years I never took advantage because I had saved 8800ddo points for the anniversary sales, so 250 points is nice but I PERSONALLY can take or leave it.

I also have 45 characters, play 5 regularly ish. Three of those five have 2 raiders boxes, the other two plus a lot of my alts have a box in cache. The boxes don't do a lot for me PERSONALLY.

There is nothing I would particularly want as an alternative to what is offered, though only a numpty would turn down a QofA. But that also would not be fair as I know plenty of people who have 100 or more completions and still do not have that item

The forum is a place for people to air their views, amongst other things. My view is that different things have a different level of importance to different people. My view is just as valid as yours, and anyone else's, and taken as a collective helps give an overall impression of the feelings of the player base. My view may be wrong, as may yours, but they are no less valuable for that

I am just happy the servers are up, bonuses and vip time has been extended and we are getting Sharn. The rest is gravy.

Without this game I would just be a sad old git watching old boxsets I have seen time and time again slowly going mad until I eventually shuffle off this mortal coil. With this game I have a passtime that keeps me occupied for hours at a time, gives me a chance to group and talk to players from all over the world and meet new and interesting people.


So thanks to all at SSG for keeping the game available, and thanks to all the players, who help keep the lights on, in my life you are all invaluable.

And what about F2P? they count also. A token gesture of 25 or 50ddo points for them? Just throwing it out there

[Earthbound Misfit]

It's the middle of the week now, where are these gifts? We should get more compensation for having to wait for previous compensation.

This made me laugh. Nice to see humour amongst the gnashing of teeth :)

[Alrik_Fassbauer]

This is what the wiki says the Raider's Reward Box (https://ddowiki.com/page/Raider%27s_Reward_Box) contains:

You can select one of the following rewards:

5 Commendation of Heroism
Agony, the Knife in the Dark
Antipode, Fist of the Horizon
Balizarde, Protector of the King
Breach, The Dividing Blade
Celestia, Brightest Star of Day
Cleaver, Hewer of Suffering
Mornh, Hammer of the Mountains
Needle, Quill-slinger
Nightmare, the Fallen Moon
Pinion, Cloud-piercer
Sireth, Spear of the Sky
Tinah, Sword of the Sea
Twilight, Element of Magic

I can kind of confirm that , because as someone who has only recently returned to the game after a long absence, I do have my Raider's Boxes from then still unopened (partly because I don't have any characters in that necessary level range).

I guess I need *far* more shared bank space now ... *facepalm*

[Earthbound Misfit]

I can kind of confirm that , because as someone who has only recently returned to the game after a long absence, I do have my Raider's Boxes from then still unopened (partly because I don't have any characters in that necessary level range).

I guess I need *far* more shared bank space now ... *facepalm*

so swap the boxes for 10 more bank slots? or an either or option? :)

[Earthbound Misfit]

VIP only needs to pay 1 month to get their status. You're assuming that premium players only pay 10$. Well, if that's your assumption, then it is fair to assume VIP players only pay 1 month to get VIP for this month. Most premium players have paid more than VIP players.

Devil's advocate here, sorry. If the F2P player introduced both the VIP and the Premium player to the game, are they not the bigger earner for SSG?


The game needs all of us and arguing about who pays more is moot

[banjo174]

I have paid so much over the 9 years of playing DDO... I think I would have a heartattack if someone told me how much I paid...

[96th_Malice]

Thx all

[96th_Malice]

I have paid so much over the 9 years of playing DDO... I think I would have a heartattack if someone told me how much I paid...

lol .. I've been playing / paying since launch

purchased WAY too many DDO points

If DDO offerd it ... I bought it. ( Im really diggin daily gold dice rolls )

I don't wanna know what I've spent ..... My wife thinks its free ... lets keep it that way

:o

[Bobmj]

My wife thinks its free ... lets keep it that way

:o

I can definitely relate to this. After giving her grief for some of her purchases, if my wife knew how much "we've" spent on my and my daughter's DDO accounts her head would explode.

[Ripjaw7]

Thank you for reaching out to your players.

I understand how worried the SSG team must have been for this extended downtime. I'm happy that they pulled through.

Great job SSG!

[bls904c2]

I can definitely relate to this. After giving her grief for some of her purchases, if my wife knew how much "we've" spent on my and my daughter's DDO accounts her head would explode.

+1

feel the same way i wish i didn't have a drink in hand while reading it though

[Niminae]

That is not entirely accurate, Residential accounts for ISPs do not. Commercial accounts do, that is one of the many reasons why I always get a commercial account for my home.
That and it is against terms to run a web server from a residential account.

If an ISP provides any guarantees for uptime numbers it is completely voluntary, and not Federally mandated as is the case for telephony providers.

[Niminae]

We are investigating [missing sale items in the store].

Seems to have been addressed.

[Fedora1]

If an ISP provides any guarantees for uptime numbers it is completely voluntary, and not Federally mandated as is the case for telephony providers.

It's usually in whatever contract you negotiate with the ISP. So it's not an "if", it's a real thing. As stated by a previous poster, this is generally business accounts, not your home cable/DSL or even fiber. Think about a server farm - if they do not have a "guaranteed uptime" clause with their service provider they could stand to lose millions of dollars in revenue due to outages.

[Fedora1]

I get what you are saying and you are phrasing it with a lot more common courtesy than the majority of the complainers. I would call your statement a reasonable complaint where i think many of the others are unreasonable expectations and entitled brats whining.

I wish you would quote the posts which you claim are "entitled brats whining", because I have not seen any such. The worst post in here is your rant about whiners. Oh and the one where you exclaim you are "disgusted".

I could agree with you if people were flaming, or using ALL CAPS, or maybe bold and underlined words with lots of !!!!!!! at the end of their whiny self entitled bratty unreasonable expectations. But in reality you simply attributed motives to other people's posts which did not exist anywhere except in your own mind.



But i also think we need to look at the entire package and how it is aimed at the community as a whole. The hardcore gamers or even folks like me that aren't hard core but have played a long time won't get any use out iif the raiders box, but we will get use out of the xp potions and ddo points.

Also i think we all don't realise just how many casual type players are in this game who can immidiately use an item from the box.

So this is the real crux of the situation. Your opinion is different than other people's opinion, so in order to make your opinion more relevant, you do so by knocking other people down. This does not make you a better person. If the forums bother you so much that you are "disgusted" by someone engaging with SSG with a different opinion than your own, perhaps you should avoid them for a while.

[Kiric]

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we've worked through various data center-related issues in recent days.



Could we see a fun Sharn hireling for VIP's maybe? :D

[NemesisAlien]

Could we see a fun Sharn hireling for VIP's maybe? :D

#Not fighter hireling

[Keithx23]

Hello everyone!
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box
Additionally, VIP players will receive:

A VIP subscription time extension.
250 DDO Points automatically granted to their account if they have logged in during the previous 30 days

Premium players who have logged in during the previous 30 days will receive:

250 DDO Points

Please be patient as we work to deliver these items. Thank you again for being here.


I must have missed where/how they sent the code and I had not received my 205 points yet. When was this to occur?

[Kenpai]

I must have missed where/how they sent the code and I had not received my 205 points yet. When was this to occur?

Soon™

[banjo174]

I must have missed where/how they sent the code and I had not received my 205 points yet. When was this to occur?

Aye soon... Cordovan said early this week, but its Thursday now *shrugs*, how about some compensation for having to wait for compensation?

[NemesisAlien]

Aye soon... Cordovan said early this week, but its Thursday now *shrugs*, how about some compensation for having to wait for compensation?

Can I have this one?

https://ddowiki.com/images/Elite_Spider_Cult_Mask_shown.jpg

https://i.ytimg.com/vi/nXly6zB0tpg/hqdefault.jpg

[Ballrus]

...My wife thinks its free ... lets keep it that way

:o

I thought it's only me...

[Iwant_DiabloThree]

Sorry but I have noticed a distinct case of people complaining about the compensation we are getting for the down time. "I have raider's rewards boxes." "I have DDO Points" Well that's great for you, but you need to understand, the compensation needed to be as broad as it could. It needed to be something that the MAJORITY of players could use. "Well I have these things so there for I demand better." Come on guys. Be glad they are giving us anything. What were you expecting? +20 hearts of wood?

What ever commandline SSG enters.... the cost is ZERO. They lose absolutely nothing if the give us a level1 hireling or an Otto's box....

Typing a command /give all shiny present.... cost the same as SSG giving people nothing at all.... even if it is a +20 heart of wood.

What I lost during the downtime, is not a shiny.... I lost XP.
In 4 days I can get a 1&1/2 lives completed... Some out of date raid item, which most likely will end up being fed to my sentient weapon for 200XP does nothing to replace the 6 million XP I didnt get over the down time..... it does nothing to help me get to the TR finishline.

Like I said, the only thing that the downtime took from me is XP and I for one would like an ottos box to help recover some of that XP... not some obsolete raid item I will never use

[LazarusPossum]

What ever commandline SSG enters.... the cost is ZERO. They lose absolutely nothing if the give us a level1 hireling or an Otto's box....

Typing a command /give all shiny present.... cost the same as SSG giving people nothing at all.... even if it is a +20 heart of wood.

What I lost during the downtime, is not a shiny.... I lost XP.
In 4 days I can get a 1&1/2 lives completed... Some out of date raid item, which most likely will end up being fed to my sentient weapon for 200XP does nothing to replace the 6 million XP I didnt get over the down time..... it does nothing to help me get to the TR finishline.

Like I said, the only thing that the downtime took from me is XP and I for one would like an ottos box to help recover some of that XP... not some obsolete raid item I will never use

So why does it have to be Otto's, then? If it's just code, maybe they could code a binary choice for each account -- Raider's OR Otto's.

I've been away for a while and have returned to working on different characters, and since the days when CitW was fresh, many players have moved on. I have a dark horse alt that surprised me, and I'd like to see it through. This alt would benefit greatly from a Raider's Box, but if they offered a choice, you could also have your Otto's. Everybody wins.

Of course, the key difference may be that Raider's has always been a gift, while Otto's has been offered for sale..

[Slazinger1]

Cordo also said the the Wednesday stream that in order to give the Raiders Box out they would have to restart, so it may not come out until the weekly world restarts...

[spyder7723]

What ever commandline SSG enters.... the cost is ZERO. They lose absolutely nothing if the give us a level1 hireling or an Otto's box....

Typing a command /give all shiny present.... cost the same as SSG giving people nothing at all.... even if it is a +20 heart of wood.

What I lost during the downtime, is not a shiny.... I lost XP.
In 4 days I can get a 1&1/2 lives completed... Some out of date raid item, which most likely will end up being fed to my sentient weapon for 200XP does nothing to replace the 6 million XP I didnt get over the down time..... it does nothing to help me get to the TR finishline.

Like I said, the only thing that the downtime took from me is XP and I for one would like an ottos box to help recover some of that XP... not some obsolete raid item I will never use

So the 10% xp bonus for several days and the 3 xp pots we are getting plus the 250 tp is useless to ya?

Also you didn't lose 6 million xp. You can only argue that if they took 6 million xp off your character.

[Garbudo]

Really hoping this time around the raiders reward box is 1 per account and is filled with 1,250 runes of your choice.

[mistress_minx]

All players will receive:

+10% Heroic and Epic XP through Wednesday, March 13th
Double Daily Dice through Wednesday, March 13th
A Coupon Code for 3 Excellent Experience Elixirs and a Raider’s Reward Box


Just a thought here, but wouldn't the experience elixirs been more handy to use during the +10% xp time that ended yesterday ?

[barecm]

So now I will have 3 unopened Raiders Boxes on all my toons... Thanks I guess. How about a Raider's Box with more current items.... but I guess that would require effort so... nevermind.

[Kissykong]

1st time writing in the forums.

Thanks for the raid box, for me as a new player it gives incentive to save for the motu pack (maybe). However, the items are just ok and many would prefer other kinds of items there. Ive meet vets who still dont have a torc, a litany or a quiver from abbot.

Would you consider including more options to the raid box? Maybe even 1000 runes from the hox/ts or 500 from kt if its not asking much. Also, when is the next pack sale aniversary is a great time to reduce prices for packs, maybe not 75% or 50% but a 30 or 25 at least would be awesome.


Anyways, thanks for the freebies and hope you guys dont have to face an emergency like ast one.

[ahpook]

What I lost during the downtime, is not a shiny.... I lost XP.


No. You did not lose XP. At most you could claim that you lost the opportunity to gain XP but even that is silly.

Perhaps Diablo 3 is a better game for you. You seem to have a problematic relationship with this one.

[cru121]

So now I will have 3 unopened Raiders Boxes on all my toons... Thanks I guess. How about a Raider's Box with more current items.... but I guess that would require effort so... nevermind.

No, you are only getting a single box, for one character. And you have no characters created after November 12th, 2013?

[Livmo]

1st time writing in the forums.

Thanks for the raid box, for me as a new player it gives incentive to save for the motu pack (maybe). However, the items are just ok and many would prefer other kinds of items there. Ive meet vets who still dont have a torc, a litany or a quiver from abbot.

Would you consider including more options to the raid box? Maybe even 1000 runes from the hox/ts or 500 from kt if its not asking much. Also, when is the next pack sale aniversary is a great time to reduce prices for packs, maybe not 75% or 50% but a 30 or 25 at least would be awesome.


Anyways, thanks for the freebies and hope you guys dont have to face an emergency like ast one.

Take the Pinion from the box. Regardless.


Make sure to add it to your main toon.

You can get the comms to upgrade it from Fall of Truth raid (Gianthold adventure pack). No need to run CiTW unless you like pain, because you'll already have the Pinion.

However if you're into Sentient weapons you might want CiTW for some of the other items.

[Livmo]

So now I will have 3 unopened Raiders Boxes on all my toons... Thanks I guess. How about a Raider's Box with more current items.... but I guess that would require effort so... nevermind.

Using space when you can open them and fed the weapons to your Sentients?

[Livmo]

What ever commandline SSG enters.... the cost is ZERO. They lose absolutely nothing if the give us a level1 hireling or an Otto's box....

Typing a command /give all shiny present.... cost the same as SSG giving people nothing at all.... even if it is a +20 heart of wood.

What I lost during the downtime, is not a shiny.... I lost XP.
In 4 days I can get a 1&1/2 lives completed... Some out of date raid item, which most likely will end up being fed to my sentient weapon for 200XP does nothing to replace the 6 million XP I didnt get over the down time..... it does nothing to help me get to the TR finishline.

Like I said, the only thing that the downtime took from me is XP and I for one would like an ottos box to help recover some of that XP... not some obsolete raid item I will never use


https://www.youtube.com/watch?v=HL6YARuMRwk

[Kissykong]

Take the Pinion from the box. Regardless.


Make sure to add it to your main toon.

You can get the comms to upgrade it from Fall of Truth raid (Gianthold adventure pack). No need to run CiTW unless you like pain, because you'll already have the Pinion.

However if you're into Sentient weapons you might want CiTW for some of the other items.


but need citw pack for the favor and unlock it, Anyways the upgraded items arent so superior to the base version just a d8 or6 added, a slot and the set wich is not great. Tbh id rather get the axe, good cc for melee

[banjo174]

No. You did not lose XP. At most you could claim that you lost the opportunity to gain XP but even that is silly.

Perhaps Diablo 3 is a better game for you. You seem to have a problematic relationship with this one.

Saying that xp was lost isn't wrong. Plenty of people can get a past life in 3 days.

[NemesisAlien]

Take the Pinion from the box. Regardless.


Make sure to add it to your main toon.

You can get the comms to upgrade it from Fall of Truth raid (Gianthold adventure pack). No need to run CiTW unless you like pain, because you'll already have the Pinion.

However if you're into Sentient weapons you might want CiTW for some of the other items.


Box is btc, raid is bta... I think...

[spyder7723]

Saying that xp was lost isn't wrong. Plenty of people can get a past life in 3 days.


The amount of time it takes to get a past life doesn't matter. 30 days, 3 days, 3 minutes. It absolutely does not matter. You can't lose something you never had.

[spyder7723]

Box is btc, raid is bta... I think...

what did you mean raid is is bta? Obviously if you own the expansion or adventure pack you can access it on all your characters on that account, but that cant be what you are meaning. So what are you talking about when you say raid is bta?

[banjo174]

The amount of time it takes to get a past life doesn't matter. 30 days, 3 days, 3 minutes. It absolutely does not matter. You can't lose something you never had.

I suppose if that's the way you want to think. Fact is, the 22 hours of downtime was extended past 3 days. If that isn't stolen time, I don't know what is.

[Livmo]

Box is btc, raid is bta... I think...

The CitW items are BtC from the raid.

I'm excited for the Raider's box. Much win for me since I have 16 alt accounts and don't have time to run CiTW on all of them to get what I want for main toon on each account.

[Cordovan]

Both the Raider's Reward Box and the items within it are Bound to Character on Acquire.

[spyder7723]

I suppose if that's the way you want to think. Fact is, the 22 hours of downtime was extended past 3 days. If that isn't stolen time, I don't know what is.

And that time had been credited to all subscriptions. Or will be.

[Lokeal_The_Flame]

Can I have this one?

https://ddowiki.com/images/Elite_Spider_Cult_Mask_shown.jpg

https://i.ytimg.com/vi/nXly6zB0tpg/hqdefault.jpg

Is that Evil Ernie?

[Sheersalt]

I believe the slow down is likely caused by the fact that they are only offering the reward to accounts that logged in during the past 30 days. If you just post a code on the forums anyone who doesn't qualify for the gift can help themselves to it.
The easiest way to send the codes out to the appropriate accounts would be to use the in game mail system to send it to all characters on the account along with a caution that the code can only be used on one character. You can use the game logs to determine which accounts have been online in the specified time and post the news in the forums so that all players can be made aware of it.

In regards to the players who don't need "another" reward box.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who "lost" experience.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who think those freebies cost nothing.... You are wrong top say an Otto box costs nothing... it costs the revenue from all the players who might have purchased 1 more during the next Otto box sale.... Simply get on with your unhappiness.

[banjo174]

And that time had been credited to all subscriptions. Or will be.

You ever hear the term, "Time is money"? Just because you don't value your free time, doesn't mean the next person wont. Many people choose DDO to play in their free time, and when they come home from a hard days work, and their plans are ruined. They have their daily routine all written up, sleep, eat, ****, work, DDO, etc. Perhaps they even have a goal to reach a certain point in a certain amount of time.

For example, there are 129 total past lives currently obtainable within this game, now sure, someone could get 1 past life per 3 days, heck they could get an extra one by going 20-30 for an epic life, probably just another 2 days added on. But lets say there are people out there gunning for total completionist, the fastest people might get 2 past lives every 5 days. So, just for the sake of keeping math simple, lets use 5 days for 2 past lives, that leaves us getting total completionist in, 322.5 days. The more thats added on, the longer this goal takes to acquire.

[Earthbound Misfit]

In regards to the players who don't need "another" reward box.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who "lost" experience.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who think those freebies cost nothing.... You are wrong top say an Otto box costs nothing... it costs the revenue from all the players who might have purchased 1 more during the next Otto box sale.... Simply get on with your unhappiness.

And for those players unhappy with other players unhappiness, simply disregard it and get on with your unhappiness? :)

[banjo174]

And for those players unhappy with other players unhappiness, simply disregard it and get on with your unhappiness? :)

Unhappiness for all, and to all a unhappy bad night!

[NemesisAlien]

Unhappiness for all, and to all a unhappy bad night!

https://media.tenor.com/images/86f58fafb64aa7c4b0669d05cadeffcc/tenor.gif

[Fedora1]

The easiest way to send the codes out to the appropriate accounts would be to use the in game mail system to send it to all characters on the account along with a caution that the code can only be used on one character.

Terrible terrible suggestion. This thread is a fine example. Cordo posted that codes would be coming, but didn't know exactly when - immediately people posted saying they never got the codes and where are they? So your "caution" that the code can only be used on one character will likely go unnoticed by many and create a major storm on the forums and for customer support from players that use the code on an alt or mule first.


In regards to the players who don't need "another" reward box.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who "lost" experience.... Simply don't take it or destroy it and get on with your unhappiness.

In regards to the players who think those freebies cost nothing.... You are wrong top say an Otto box costs nothing... it costs the revenue from all the players who might have purchased 1 more during the next Otto box sale.... Simply get on with your unhappiness.

Oh, you must be one of the SSG Customer Support Reps.

[spyder7723]

You ever hear the term, "Time is money"? Just because you don't value your free time, doesn't mean the next person wont. Many people choose DDO to play in their free time, and when they come home from a hard days work, and their plans are ruined. They have their daily routine all written up, sleep, eat, ****, work, DDO, etc. Perhaps they even have a goal to reach a certain point in a certain amount of time.

For example, there are 129 total past lives currently obtainable within this game, now sure, someone could get 1 past life per 3 days, heck they could get an extra one by going 20-30 for an epic life, probably just another 2 days added on. But lets say there are people out there gunning for total completionist, the fastest people might get 2 past lives every 5 days. So, just for the sake of keeping math simple, lets use 5 days for 2 past lives, that leaves us getting total completionist in, 322.5 days. The more thats added on, the longer this goal takes to acquire.


I dont know what world you live in but the real world doesn't work like that.

Example: The last piece of equipment i bought was nearly two hundred thousand dollars. While it was still under warranty it had to be sent in 7 times for a total of 37 work days of loss time. And that doesn't include the time and cost of transporting it to the dealer or the cost to have an employee sit on his thumbs vs working the equipment and making knee money. Total loss revenue was over 60k dollars not including what the employee got paid to basically do nothing. Nor the hidden cost of having to deal with customers upset that the estimated timeline was not able to be met. How much compensation do you think i recieved? So forgive me if i don't got a lot of pity that your computer game time was interrupted for 3 days. Have some freaking perspective.

[banjo174]

I dont know what world you live in but the real world doesn't work like that.

Example: The last piece of equipment i bought was nearly two hundred thousand dollars. While it was still under warranty it had to be sent in 7 times for a total of 37 work days of loss time. And that doesn't include the time and cost of transporting it to the dealer or the cost to have an employee sit on his thumbs vs working the equipment and making knee money. Total loss revenue was over 60k dollars not including what the employee got paid to basically do nothing. Nor the hidden cost of having to deal with customers upset that the estimated timeline was not able to be met. How much compensation do you think i recieved? So forgive me if i don't got a lot of pity that your computer game time was interrupted for 3 days. Have some freaking perspective.

Ever heard the saying, "the customer is always right"?

[Fedora1]

I dont know what world you live in but the real world doesn't work like that.

Example: The last piece of equipment i bought was nearly two hundred thousand dollars. While it was still under warranty it had to be sent in 7 times for a total of 37 work days of loss time. And that doesn't include the time and cost of transporting it to the dealer or the cost to have an employee sit on his thumbs vs working the equipment and making knee money. Total loss revenue was over 60k dollars not including what the employee got paid to basically do nothing. Nor the hidden cost of having to deal with customers upset that the estimated timeline was not able to be met. How much compensation do you think i recieved? So forgive me if i don't got a lot of pity that your computer game time was interrupted for 3 days. Have some freaking perspective.

If this were me, I would probably never buy from that particular vendor again. Or that particular brand/model. One way or another, poorly made products, coupled with poor customer service, will cause those businesses to lose customers.

Now, as far as your own upset customers who complained about the timeline going past original estimates - did you just tell them "shut up and be happy I showed up and did the work at all"?

Or did you do something to try and soften the impact on them even though what happened was not directly your fault? You would likely do something if you value them as customers and would like to enjoy repeat business from them.