Got lucky on a racial TR or nothing to worry about?

[Vyder]

So I do a epic reincarnation without issue. I log out and log back in and do a racial. When I hit the create button nothing happened for about ten seconds. I get an error message saying I have lost connection. Now I know I didn't loose my connection because on my second screen was my main account still logged in standing on my ship. Rather than try and log right back in I waited a half hour. When I logged in I was back at the start of the racial and once again rolled my toon and this time when I hit create it went fine. I saw what looked to be a pretty full tr cache. I didn't really go through it all. I didn't loose any tomes, destiny points or past lives.

Now i I have to wonder if I had tried to immediately log in after the initial error message would i have had a nightmare like the other posts where people lost everything? The game saying I was already logged in when I wasn't? This was a second account and not my main account. With the lack of any kind of communication from SSG in the other threads I will not take a chance on my main account that I TR and loose a 13 year old character. Farming reaper points at 30 for the foreseeable future.

[Garbudo]

I tell everyone this, you have a cellphone record everything possible before the TR each item every tome so on then TR while still recording if anything goes wrong you have proof of every single thing on the character before the TR. If everything went as planned you can delete the video. I also have music playing and a clock on the screen so they know I was not editing videos if it ever happened to me. Yes recording everything takes time but not as much time as you have invested in your character, sure it is a step you shouldn't have to take but better safe than sorry.

[janave]

I tell everyone this, you have a cellphone record everything possible before the TR each item every tome so on then TR while still recording if anything goes wrong you have proof of every single thing on the character before the TR. If everything went as planned you can delete the video. I also have music playing and a clock on the screen so they know I was not editing videos if it ever happened to me. Yes recording everything takes time but not as much time as you have invested in your character, sure it is a step you shouldn't have to take but better safe than sorry.

I would also recommend screenshots , they are usually sharp images, and easy to verify if unedited. I think the last time i had this bug on me during an ER i was on an old low performance HDD. Switch to SSD, and make sure your networking is at peak performance, if your other equipment share the same connection, try to turn them off, tablet, TV, smartphones often use the same conn, that may take an update the wrong time etc.

SSD prices went down a lot recently.

Silly over cautions? Yes.
Helpful? Maybe a little > nothing.

[Xanthrawl]

I would also recommend screenshots , they are usually sharp images, and easy to verify if unedited. I think the last time i had this bug on me during an ER i was on an old low performance HDD. Switch to SSD, and make sure your networking is at peak performance, if your other equipment share the same connection, try to turn them off, tablet, TV, smartphones often use the same conn, that may take an update the wrong time etc.

SSD prices went down a lot recently.

Silly over cautions? Yes.
Helpful? Maybe a little > nothing.

Nah dawg.

I ain't taking 150+ screen shots before I TR. Expecting anyone to do so is silly.

Even a video would take 10+ minutes every TR to show each stat tome, skill tome, past life feats, not to mention gear.

Especially given the recent TR threads where they claim they had such documentation and are STILL not being helped.

If the game breaks, the game breaks. Not much I can do about that. I expect SSG to make it right.

If SSG can't or won't, then I'm out. IT's that simple.

[Garbudo]

Yes taking a video takes time a whole whopping 4 minutes once you get the groove of things tomes not more than 2 mins, equipment sure takes a few but your messing with inventory the entire TR so what press Z key click each item 1 time so there is a quick shot of each item augment slot and so on, in all terms it is just a little extra from a normal TR those few minutes must be worth alot more than those 100's to 1,000's hours of play on the character your going to TR. Now remember people said they were going to scam as much as possible from support so those bad eggs made it so if the TR bug does hit you usually nothing they can do for inventory, now tomes did you drop them? or buy them? because pretty sure as of now they are only covering things that you lose that can be found in store records. Again better safe than sorry. I myself am not going to rage quit a game I love due to a computing error, they happen backup your files (VALUABLE DATA) one way or another like you do with your computer because stuff fails sometimes.

[Xyfiel]

Videos and Screenshots lol.

You know people can get all lives, store items, and gear on Lamannia then complain they lost everything right? But they got a video!

Or CS can have someone verify and pull the character data from the back up media. No need to waste time on something with little validation.

[Xanthrawl]

Yes taking a video takes time a whole whopping 4 minutes once you get the groove of things tomes not more than 2 mins, equipment sure takes a few but your messing with inventory the entire TR so what press Z key click each item 1 time so there is a quick shot of each item augment slot and so on, in all terms it is just a little extra from a normal TR those few minutes must be worth alot more than those 100's to 1,000's hours of play on the character your going to TR. Now remember people said they were going to scam as much as possible from support so those bad eggs made it so if the TR bug does hit you usually nothing they can do for inventory, now tomes did you drop them? or buy them? because pretty sure as of now they are only covering things that you lose that can be found in store records. Again better safe than sorry. I myself am not going to rage quit a game I love due to a computing error, they happen backup your files (VALUABLE DATA) one way or another like you do with your computer because stuff fails sometimes.

The difference is when I backup my computer if something goes pear-shaped, I can restore it. On DDO no matter how thorough your record-keeping, you may not be restored.

If they are only restoring store bought items, as you say, why would I waste the time to screenshot/record all my BtC raid loot? Or all of the collectables/ingredients INSIDE my store-bought bag?

One part of my hopes this bug never happens to me. I still have goals I want to achieve on DDO. Another part of me hooped it DOES happen, cuz I'll flat out quit. When one of your goals is to collect every old epic Shard/Seal/Scroll in the game and you don't already have the RoSS Shard... Another goal all raid loot, but you don't have hardly anything from Riding out the Storm (because no one runs it... ever.)

I love the game, don't get me wrong. But my love for it doesn't hide the blemishes. This game has MANY flaws, not the least of which is terrible customer support.

[Captain_Wizbang]

If you take the screenshot route do this........

in one of your chat box tabs...... type /loc to show the location, take screenshot.

Do it in a windowed setting to show time and date, and DDO app running on your task-bar

If you're on Lamma-land it won't have the same info......so that dispels the Lamma-land theory:rolleyes:

[Vyder]

Thanks for the advice but I'm not taking screenshots and videos. This is a core part of the game and having to take steps like that seems crazy to me. I mean does SSG somewhere say if you have theses screenshots and videos than they will replace what you can prove?


SSG if i TR and loose everything do you have the means to fully restore my character in a timely manner YES or NO?

[Garbudo]

Again store bought per server they would know it was lammania they are not idiots, again errors happen I know video is a long one but yes having that video of a RR drow +5 mithral tower shield min level 6 that gets lost in TR is PROOF you had said item not to mention the fact they would be able to watch a video of the TR process the character creation the going back to bank seeing no TR cach. And the other reason you cannot do lammania ummm you close out game and restart it logging back into character you just put into the TR process video is still recording make sense? Item replacement they said was difficult because of no proof that is proof of every single thing that was lost. They are not allowed to just create items on the fly anymore because you said it to be so.

[Garbudo]

No they never said screenshot or videos will help but think how much video and photographic evidence is used every day. I guarantee they will believe you lost things if they see it with their own eyes

[Xyfiel]

No they never said screenshot or videos will help but think how much video and photographic evidence is used every day. I guarantee they will believe you lost things if they see it with their own eyes

They already have your data backed up. What do you think happens when a server is rolled back(hasn't happened in a long time but used to often). How does character undelete work?

As far as the videos...
It isn't about you proving you lost your items. It is about SSG not being able to prove others didn't without having to go in and verify. They either give people free stuff or waste time. They even mentioned false claims are slowing them down.

[Renvar]

So I do a epic reincarnation without issue. I log out and log back in and do a racial. When I hit the create button nothing happened for about ten seconds. I get an error message saying I have lost connection. Now I know I didn't loose my connection because on my second screen was my main account still logged in standing on my ship. Rather than try and log right back in I waited a half hour. When I logged in I was back at the start of the racial and once again rolled my toon and this time when I hit create it went fine. I saw what looked to be a pretty full tr cache. I didn't really go through it all. I didn't loose any tomes, destiny points or past lives.

Now i I have to wonder if I had tried to immediately log in after the initial error message would i have had a nightmare like the other posts where people lost everything? The game saying I was already logged in when I wasn't? This was a second account and not my main account. With the lack of any kind of communication from SSG in the other threads I will not take a chance on my main account that I TR and loose a 13 year old character. Farming reaper points at 30 for the foreseeable future.


I think the incidence is really small of this error. We still don't know exactly what causes it. (Note: It is possible that SSG is not sure of all the antecedents, given that it seems to come back periodically).

I doubt you were any more lucky than the other 99.9% that TR/RR/IR without a problem.

I think that it never hurts to take precautions, as others have mentioned. If you don't want to give things time, shut down the client and restart and such, take photos or videos, verify your connection quality, etc, then that's fine. If you want to, that's fine too.

I wish we had some better handle on the process that players can expect (as a general "FAQ" kind of thing, not specifics about any specific incident) should they experience a loss of items on a TR/RR/IR.

Examples:

Should I log out and wait (30 min/ 1 hour/ whatever)?

Should I continue playing the character or is it best to let it sit?

What is the best method for reporting the issue? Bug Report? IN Game support? Customer Support on Website? All 3? 2 of 3?

What things would you like players to include in the report? Do you need to know something about my inventory/bank? How many tabs I had? What I had equipped? If I had overflow? Screenshots, videos, etc? What kind of reincarnation it was (RR/TR/IR)? Anything that happened during the process (lag, lockups, game crash, etc or did I close the game and reopen, did I immediately start creation or do other things? Did I exit and restart creation at any point? Stuff like that)

What kind of timeframe can a player expect for resolution? (Hours, Days, Weeks, Months?)

Things like that would be helpful.

Best practices can be shared and communication recommendations and anticipated wait times can be shared and I think would be appropriate.

[bracelet]

They already have your data backed up. What do you think happens when a server is rolled back(hasn't happened in a long time but used to often). How does character undelete work?

As far as the videos...
It isn't about you proving you lost your items. It is about SSG not being able to prove others didn't without having to go in and verify. They either give people free stuff or waste time. They even mentioned false claims are slowing them down.

Although it would slow reincarnation down a lot, and it would be a ton of dev work, I think they should log everything on a character, including everything inside any and all bags, frames, quivers, every skill, fate, stat, learning and remnant tome, every bit of XP, maybe even race gender and appearance, and then verify the whole thing before the reincarnation actually begins to take place. That way if it fails, they will have enough information to recreate the toon.

[krimsonrane]

I'm not doing none of that. if i lose my main (13 year old) toon, I quit for good.

[J-2]

You should not have to do ANY of these things. Ever.

[Garbudo]

They already have your data backed up. What do you think happens when a server is rolled back(hasn't happened in a long time but used to often). How does character undelete work?

As far as the videos...
It isn't about you proving you lost your items. It is about SSG not being able to prove others didn't without having to go in and verify. They either give people free stuff or waste time. They even mentioned false claims are slowing them down.

Assuming the code for TR is written the same as items (highly likely) it goes copy, delete, paste so your backup gets copied, deleted, and then paste but sometimes paste doesn't paste. So the backup log would show nothing but a empty character, it's simple game code computing errors, finding the code and fixing it when all the code has been written by numerous people over the years is very difficult to go through as I have been trying to say for days now. Note when taking something out of TR cache it takes a second that's the copy then it gets removed from TR cache that's the delete, then it ends up in your inventory that is the paste. So the TR bug is its lacking the paste would be a good bet but again finding it and how to fix is very difficult.

P.S. Character Deletion and Recovery is Different than a TR Recovery. There is a big thing at the Grove about TR and how it works they tell you they cannot recover your previous character after a TR. This is because it gets copied, Deleted, Pasted. Character rollback not sure if they can single out or not and if so when and how long ago was said backup made could be months in between for all we know.

[Xyfiel]

From the other thread. Items restored from backup three weeks later.


Finally some good news to share!

Overvaan finally got help retrieving his items. He's still going through them to make sure he isn't missing anything, but we're looking good so far.

Thanks to +Antares+ and anyone else who was involved in the process!

https://i.postimg.cc/7ZtPNK2R/Screen-Shot01561.jpg

[Vyder]

From the other thread. Items restored from backup three weeks later.

Thats good news. So it will take a while with 0 communication from SSG to restore a character.