Cannot access DDO Store since Mojave update...

[AstorPotamus]

Basically, the DDO game client & Safari both freeze when I try to access the DDO store in-game. Is anybody else experiencing this? I don't know whether this is Mac or client update related (because I updated to Mojave last night, and U40 this afternoon), so any insight would be appreciated.

[AstorPotamus]

Ok, since people are reading this and NOT responding let me ask another way: Are other Mojave users able to access the ddo store since U40 was released? It'd be nice to find out one way or the other.

[AstorPotamus]

*sigh.

[AstorPotamus]

And at 27 hours and counting, I’ve received exactly as much help from technical support as I’ve received here: zero.

[AstorPotamus]

Just completely wiped my Mac and did a fresh install of Mojave (since Apple's now made it impossible to download an older OS from the App Store. Just reinstalled the game, and now it won't even open.

Let's just say that I'm at my wits end with this entire experience. SSG's lack of any response whatsoever on this issue may be what causes me to stop spending any more money on this game.

*****HINT!!!!*****. My VIP membership is about to expire. It's completely up to you now whether I renew it or not.

[jwelch]

Just completely wiped my Mac and did a fresh install of Mojave (since Apple's now made it impossible to download an older OS from the App Store. Just reinstalled the game, and now it won't even open.

Let's just say that I'm at my wits end with this entire experience. SSG's lack of any response whatsoever on this issue may be what causes me to stop spending any more money on this game.

*****HINT!!!!*****. My VIP membership is about to expire. It's completely up to you now whether I renew it or not.

So this happens from time to time to me as well. If your current system browser is set up as Safari, try switching it to Firefox in System Preferences, restarting the DDO client and see if it works in Firefox. I'm never entirely sure if it's a browser update issue or a DDO store update issue or a combination of the two, but it usually only lasts until one or the other gets an update. If you haven't yet, file a bug with SSG on it, so the issue is in their bug tracking system.

[Aredharr]

Hi.

I do have similar issues but only since I updated to U40. I was running U39 on a beta release of macOS Mojave without any problems all summer.

Three major bugs have been introduced in 2018:
1: when updating the game, the game launcher crashes every 1-70 patches
- this means you have to restart the launcher about 200 times to fully install any updates
2: takes about 3 minutes to launch the game after I select the server and hit play
- this is especially annoying when you need to relaunch due to the displaying bug that has been plaguing mac user for years
3: Opening the store in Chrome, freezes the game for about 3 minutes. Then the game unfreezes and the store is available and functional.

I tried to add DDO to my whitelist (Setting - Security & privacy - Privacy) but doing so prevents the game launcher to start and the whole mac freezes and needs a full reboot to fix.

Not sure what the problem is but can't really hope to see anything being fixed as they don't really support mac. In the mean time, I'll probably boot camp it.

Cheers,


EDIT: When I reported the first bug I got this message:
Greetings,

You can check our forums on https://www.ddo.com/forums/forumdisplay.php/265-Mac-Technical-Assistance and collaborate with other players, beyond that, I'm afraid we do not offer technical support for Mac OS at this time.
We are working on potentially offering this service in the future. Please check back with us for updates.

Thank you.
Account and Technical Support
Standing Stone Games

[jwelch]

Hi.

I do have similar issues but only since I updated to U40. I was running U39 on a beta release of macOS Mojave without any problems all summer.

Three major bugs have been introduced in 2018:
1: when updating the game, the game launcher crashes every 1-70 patches
- this means you have to restart the launcher about 200 times to fully install any updates
2: takes about 3 minutes to launch the game after I select the server and hit play
- this is especially annoying when you need to relaunch due to the displaying bug that has been plaguing mac user for years
3: Opening the store in Chrome, freezes the game for about 3 minutes. Then the game unfreezes and the store is available and functional.

I tried to add DDO to my whitelist (Setting - Security & privacy - Privacy) but doing so prevents the game launcher to start and the whole mac freezes and needs a full reboot to fix.

Not sure what the problem is but can't really hope to see anything being fixed as they don't really support mac. In the mean time, I'll probably boot camp it.

Cheers,


EDIT: When I reported the first bug I got this message:
Greetings,

You can check our forums on https://www.ddo.com/forums/forumdisplay.php/265-Mac-Technical-Assistance and collaborate with other players, beyond that, I'm afraid we do not offer technical support for Mac OS at this time.
We are working on potentially offering this service in the future. Please check back with us for updates.

Thank you.
Account and Technical Support
Standing Stone Games


If by display bug, you mean the blank walls bug, you don't have to completely relaunch, just relog.

[Aredharr]

If by display bug, you mean the blank walls bug, you don't have to completely relaunch, just relog.

You're totally right. However, it was quicker to just cmd+q and start from scratch^^

[Elor_OnceDark]

best option for Mac atm is running it via Wine / Winebottler.
You will need
vcrun2005sp1 corefonts tahoma d3dx9
via Winetricks, but it works fine. (Also you don't have the texture errors which are a unique "feature" to the mac version)

[Vorpenklaith]

2: takes about 3 minutes to launch the game after I select the server and hit play
- this is especially annoying when you need to relaunch due to the displaying bug that has been plaguing mac user for years


I am also experiencing this issue after updating Mojave. VERY annoying.

[gringofoot]

Hi.

I do have similar issues but only since I updated to U40. I was running U39 on a beta release of macOS Mojave without any problems all summer.

Three major bugs have been introduced in 2018:
1: when updating the game, the game launcher crashes every 1-70 patches
- this means you have to restart the launcher about 200 times to fully install any updates
2: takes about 3 minutes to launch the game after I select the server and hit play
- this is especially annoying when you need to relaunch due to the displaying bug that has been plaguing mac user for years
3: Opening the store in Chrome, freezes the game for about 3 minutes. Then the game unfreezes and the store is available and functional.

I tried to add DDO to my whitelist (Setting - Security & privacy - Privacy) but doing so prevents the game launcher to start and the whole mac freezes and needs a full reboot to fix.

Not sure what the problem is but can't really hope to see anything being fixed as they don't really support mac. In the mean time, I'll probably boot camp it.

Cheers,




Same here. Tried launching with Steam and without. 3 - 5 minute delay in starting game. 10 minutes to open a browser for the store. I have a hunch that Apple changed something in the way apps open browser windows through the default browser dialogue. But...I've been wrong before.

[Iaga]

At least you can get in ... my daughter decided to accept the update from Sierra to Mojave.

I can start the client but when I select a server, the dock and upper title bar disappear, the pointer turns into the DDO pointer, and then .... nothing. Desk top still visible and nothing happens.

Tried reinstalling the client. No luck.

For someone who has virtually no tech know how it sucks.

Spent the day trying to install Sierra on an SSD in the hopes I can boot from that - no luck :(

Guess it's time for a break.

[Vanathus]

At least you can get in ... my daughter decided to accept the update from Sierra to Mojave.

I can start the client but when I select a server, the dock and upper title bar disappear, the pointer turns into the DDO pointer, and then .... nothing. Desk top still visible and nothing happens.

Tried reinstalling the client. No luck.

For someone who has virtually no tech know how it sucks.

Spent the day trying to install Sierra on an SSD in the hopes I can boot from that - no luck :(

Guess it's time for a break.

Hi,

I experienced an identical issue. I went into the System Settings > Privacy & Security > Accessibility and added Dungeons & Dragons online to the list of apps that can access my computer.

This seemed to then allow DDO to launch properly on my Mac. Normally a program will request this kind of permission if it needs it but I guess not in this case.

Cheers.

[Mindos]

Hi,

I experienced an identical issue. I went into the System Settings > Privacy & Security > Accessibility and added Dungeons & Dragons online to the list of apps that can access my computer.

This seemed to then allow DDO to launch properly on my Mac. Normally a program will request this kind of permission if it needs it but I guess not in this case.

Cheers.

I was thinking this was a permissions problem. Does this solve anyone elses problem with the latest mac os version?

[Armatone]

Just updated to Mojave a couple of days ago.

After update the client stalled or crashed a few times. The Launcher was fine.

Now, going from the Launcher to the client takes a bit of time (haven't timed it) as does going from in-game to external store.

This probably has something to do with the fact that the client is very old (10 years?) and that the MacOS has been updated 6 times (+/-) in that time period.

Running on a 9 month old 29" iMac with 5k display. I don't want to go back to the windows laptop.

[Iaga]

At least you can get in ... my daughter decided to accept the update from Sierra to Mojave.

I can start the client but when I select a server, the dock and upper title bar disappear, the pointer turns into the DDO pointer, and then .... nothing. Desk top still visible and nothing happens.

Tried reinstalling the client. No luck.

For someone who has virtually no tech know how it sucks.

Spent the day trying to install Sierra on an SSD in the hopes I can boot from that - no luck :(

Guess it's time for a break.
Update on my end, but likely not of any help.
After multiple re-installs of the client I am at a point where I can play.
After I start the client, and select the server, it takes 4-5 minutes to reach the character selection screen (the mouse changes to the DDO mouse, the dock disappears and all I see is the desktop - for anyone seeing a frozen client, try leaving it frozen for a good 10 minutes).
Once I select a character, I can get in - things are slower than usual and if I try to open the store (via safari) computer freezes requiring a re-boot.
This is on a brand new iMac running Mojave.
When I was running high Sierra, things (including the store) were fine.
Hoping an update on SSG's end fixes things (but I'm doubtful) and not being able to go back to high Sierra easily thanks to apple is a bummer.

[gringofoot]

Update on my end, but likely not of any help.
After multiple re-installs of the client I am at a point where I can play.
After I start the client, and select the server, it takes 4-5 minutes to reach the character selection screen (the mouse changes to the DDO mouse, the dock disappears and all I see is the desktop - for anyone seeing a frozen client, try leaving it frozen for a good 10 minutes).
Once I select a character, I can get in - things are slower than usual and if I try to open the store (via safari) computer freezes requiring a re-boot.
This is on a brand new iMac running Mojave.
When I was running high Sierra, things (including the store) were fine.
Hoping an update on SSG's end fixes things (but I'm doubtful) and not being able to go back to high Sierra easily thanks to apple is a bummer.

my experience is nearly identical to yours. no real change over the last week or so. I've tried *a lot* of things and none of them make things better. some have been disasters. I did open a trouble ticket with standing stone games. they replied with a notice that the ticket was closed, but that the problem may or may not be fixed yet.

#OhWell

[Oswinuss]

I just update my MAC to Mojave and have also started experiencing the increased login wait time.
When I let the process take its time it does login.
I wonder if this has anything to do with Apple pushing vendors to move to 64 bit.

https://www.computerworld.com/article/3268645/apple-mac/what-is-the-not-optimized-for-your-mac-warning-message.html

[Virgonian]

Same problem here.

Running osx mojave and i can't acces the store.
Whenever i try to open the store, the ddo client freezes and needs to be force quit.

To bad, there are some sales on that look tempting.

Small update:

The weirdest thing !

Half an hour after ddo froze and i forced quit it, did a bunch of other things, etc, suddenly safari pops up with the ddo store open.

[lyrecono]

https://res.cloudinary.com/teepublic/image/private/s--1RUSs2o7--/t_Preview/b_rgb:ffb81c,c_limit,f_jpg,h_630,q_90,w_630/v1478556546/production/designs/797799_1.jpg


Btw, threatening to cancel your sub doesn't mean a thing to the devs, been tried before.

[LawLessk]

New Mac update Mojave totally ruined the ddo client. Have to wait 10 minutes after logging in just to get to character selection screen. Also, I had to agree to let the DDO client access my Microphone for some odd reason.Devs need to fix this soon.

[Keithx23]

Hi,

I experienced an identical issue. I went into the System Settings > Privacy & Security > Accessibility and added Dungeons & Dragons online to the list of apps that can access my computer.

This seemed to then allow DDO to launch properly on my Mac. Normally a program will request this kind of permission if it needs it but I guess not in this case.

Cheers.

There is no such chain "System Settings > Privacy & Security > Accessibility"
The first 2 steps yes, but there is no 3rd level as outlined " > Accessibility"
The choices after System Settings > Privacy & Security > are: General, Filevault, Firewall, Privacy. None have anything under them for Accessibility, that I can see.

[Keithx23]

Store issue occurred for me too as well as 5-7 minutes lag to load the game I originally thought it was broken and not working, not just a looonnnnngggg connect time now.

No reply from Dev's on when this will be looked into or fixed.

And as someone posted threatening to leave seems to get no where, but I have good feeling that the bug to the store will be fixed as soon as they figure it out, not like all the other issues they have chosen to ignore with Macs due to the fact that it is revenue generating.

[firzatz]

New Mac update Mojave totally ruined the ddo client. Have to wait 10 minutes after logging in just to get to character selection screen. Also, I had to agree to let the DDO client access my Microphone for some odd reason.Devs need to fix this soon.

I'm having the blank desktop myself. updates run, sign in, and then just .... desktop.......forever...only got here by NOT signing in and trying to access. Only since the Mojave update. Really bummed.

[OloroObinrin]

There is no such chain "System Settings > Privacy & Security > Accessibility"
The first 2 steps yes, but there is no 3rd level as outlined " > Accessibility"
The choices after System Settings > Privacy & Security > are: General, Filevault, Firewall, Privacy. None have anything under them for Accessibility, that I can see.

I struggled with this too --- you can find it at System Preferences > Security & Privacy > Privacy (tab) > Accessibility (bar on the left)

This solution did not work for us, but rather led to the entire computer freezing. We downloaded Mojave and suddenly are having the same issues being discussed here. We log on, select a server, and then watch the dndclient bounce in the dock but it never opens. We've waited more than 10 minutes, and no luck. We've deleted and re-downloaded the game several times, and still can't get into it at all. We are also paid subscribers... clearly won't be for long, if this doesn't get resolved soon. So disappointed.

[Virgonian]

This is going from bad to worse ...

While i could start the game normally the last days, all of a sudden i'm getting the bouncing nothing.

I didn't change anything, i'm still on osx 10.14.0, and yet DDO stopped working to.

I get the login screen, enter my credentials, but then it goes to a bouncing DDo logo and nothing more.

Oh well, no more ddo for me for now i guess ....

[gringofoot]

I have had this issue since I updated to Mojave. I posted earlier in the thread. No change. I did open a ticket with SSG and they closed it, saying that the issue has been noted but not necessarily resolved.

I have cut my playing time way down as a result.

I've tried to run on Wine, Winetricks, PlayOnMac, etc., but with little success. Does anyone have a clear process on how to install Wine and DDO (PC version) on OS X?

Side note: Playing a lot more Diablo 3 lately.

[Virgonian]

Update: It's working again.

Strange, but DDo is working again.
I change nothing, no osx updates, no ddo update and yet it work like before.

These issues seem to be something server side at ddo.

[Vorpenklaith]

best option for Mac atm is running it via Wine / Winebottler.
You will need
vcrun2005sp1 corefonts tahoma d3dx9
via Winetricks, but it works fine. (Also you don't have the texture errors which are a unique "feature" to the mac version)

Might you be able to post a detailed walkthrough of how to set this up? I've had difficulty getting this to work properly, and I can see from other comments on this thread that others have had difficulty as well. It would be GREATLY appreciated!

[Graedyn_Jaxx]

Ok, since people are reading this and NOT responding let me ask another way: Are other Mojave users able to access the ddo store since U40 was released? It'd be nice to find out one way or the other.

I also am experiencing multiple issues.
1. Long load time at startup. it eventually works but is annoying.
2. DDO store does not initially load. Again it freezes the game for over 2 minutes before either working or failing (web page fails to load). At this point a retry with the store is successful with a shorter delay.
3. Blank screens in quests. After running DDO for approx 45 minutes i get a blank view of the dungeon except for the immediate area i am in. Changing view direction changes which areas i can/cannot see. Often the door or chest i am trying to target i need to look almost in the wrong direction to see. A relog fixes this for another 45 minutes but in Quest it slow and disruptive in group play. Also it resets the map so i have no idea where i have already explored.
4. Microphone. Even after setting the permissions for DDO accessing the microphone it plain does not work. Some of my guildees use Skype and i can talk to them fine during the game although i creates echos for them and me. Also the other can only hear half of the conversation. Awkward and inconvenient.
I have logged a ticket with SSG support and gotten a fairly quick response. Although they have tried to figure out what the issue is (by trying to walk me through adjusting any relevant audio options) they are convinced it is just an issue with my PC. I asked if any other MAC users have had similar issues and they have told me i'm the only one with a microphone issue. Suggested i contact Apple to fix the problem. I tried Apple first and they suggested it was a DDO problem. Since every other program using the microphone works I have to agree.

[TheReptile]

Updated to Mojave, and now have long load time although it does once it does load I can log in.

When I try to open store to take advantage of DDO double bonus points for the holiday...DDO hangs with Safari never opening the store either. So I guess I can't buy points or renew my subscription? Disappointing because I do really enjoy DDO.

[Vorpenklaith]

I also am experiencing multiple issues.
1. Long load time at startup. it eventually works but is annoying.
2. DDO store does not initially load. Again it freezes the game for over 2 minutes before either working or failing (web page fails to load). At this point a retry with the store is successful with a shorter delay.
3. Blank screens in quests. After running DDO for approx 45 minutes i get a blank view of the dungeon except for the immediate area i am in. Changing view direction changes which areas i can/cannot see. Often the door or chest i am trying to target i need to look almost in the wrong direction to see. A relog fixes this for another 45 minutes but in Quest it slow and disruptive in group play. Also it resets the map so i have no idea where i have already explored.
4. Microphone. Even after setting the permissions for DDO accessing the microphone it plain does not work. Some of my guildees use Skype and i can talk to them fine during the game although i creates echos for them and me. Also the other can only hear half of the conversation. Awkward and inconvenient.
I have logged a ticket with SSG support and gotten a fairly quick response. Although they have tried to figure out what the issue is (by trying to walk me through adjusting any relevant audio options) they are convinced it is just an issue with my PC. I asked if any other MAC users have had similar issues and they have told me i'm the only one with a microphone issue. Suggested i contact Apple to fix the problem. I tried Apple first and they suggested it was a DDO problem. Since every other program using the microphone works I have to agree.

Yes, I am also experiencing all four of these issues. Of those four, #1, #2, and #4 are new issues since updating to Mojave, whereas #3 was already an issue.

[sea_dragons]

Yes, I am also experiencing all four of these issues. Of those four, #1, #2, and #4 are new issues since updating to Mojave, whereas #3 was already an issue.

#3 is such a PITA.

Based on these comments I'm seriously wondering about the effort involved in the next OS upgrade.

Does anyone have experience trying to run the MS-Win version under Parallels? I'm happy to try setting up WINE after i get a new box with more storage on its boot drive, but WINE installs seem to want to build a specific set of support directories that aren't easy to move someplace you have space on a spare drive. And after eight years on this machine the boot drive is filling with email and other things Apple's stock apps don't easily let you move from the boot drive.

Very interested in hearing about experiences with MS-Win version under WINE, Parallels, or other solutions.
Thanks!

[Myranna]

#3 is such a PITA.

Based on these comments I'm seriously wondering about the effort involved in the next OS upgrade.

Does anyone have experience trying to run the MS-Win version under Parallels? I'm happy to try setting up WINE after i get a new box with more storage on its boot drive, but WINE installs seem to want to build a specific set of support directories that aren't easy to move someplace you have space on a spare drive. And after eight years on this machine the boot drive is filling with email and other things Apple's stock apps don't easily let you move from the boot drive.

Very interested in hearing about experiences with MS-Win version under WINE, Parallels, or other solutions.
Thanks!

I have tried it using Parallels, it runs, but the graphics quality isn't there.

What I have found on Mojave is that the tccd process is interfering with the DDO Client. When logging in, bring up Activity Monitor and killing tccd imediately lets the game load. I THINK tccd is interfering with the DDO Store also, but tccd is running as root there and I'm not able to kill it that easily. I have found that if I open Firefox first, THEN try the store, it will eventually load. It takes a few minutes though. It never loads if I don't open Firefox first.

The display issue has been there since Day 1, every version of macOS experiences it. The length of time required for that to happen varies, but I'm pretty sure if you are loading a bunch of different areas, it shortens the time for the bug to appear. A quit and log back in always cures it for a while more.

I haven't ever had the microphone issue, guess I'm lucky there.

We really need a 64-bit client soon, the next version of macOS isn't supposed to have 32-bit support anymore. I was considering going back to El Capitan (I always make a full back up before upgrading), but I really am liking dark mode :)

[burlicconi]

It is getting more and more annoying that they won't fix this issue. I would expect that this kind of issue have high priority, but seems like 60+ days is not enough for the fix.

[askgar]

It is getting more and more annoying that they won't fix this issue. I would expect that this kind of issue have high priority, but seems like 60+ days is not enough for the fix.

Well this is annoying. Had an urge to try DDO again after being away for over 12 months. Spent a few hours installing today and can't get onto the store. Not sure I are enough to try any more, might just go off to a game that works. I'd rather them not provide a Mac client, than provide one but not support it!

[Myranna]

A few years back there was a store issue, which started after an update of the client. I kept on about it for about 3 months, which is how long I renew a VIP subscription for, before giving up and going to play other games instead. (and of course, the subscription was cancelled). About 2 years ago, I came back to try it and started playing heavily again, reactivating my subscription. So for me, it's not just a threat of leaving, I've done it before. For the moment, I can work around it, it runs the store with a long wait, or I can use Parallels just to buy stuff. But the next version of macOS will not support 32-bit programs anymore. I suggested to them that they simply recompile their code into a 64-bit program. But they won't.


I'm afraid we do not offer technical support for Mac OS at this time.
We are working on potentially offering this service in the future. Please check back with us for updates.

Sure, losing me is probably just $500 or so, since I do buy DDOPoints fairly often. But it will add up if all Mac users are forced to leave.

[Vorpenklaith]

Sure, losing me is probably just $500 or so, since I do buy DDOPoints fairly often. But it will add up if all Mac users are forced to leave.

Indeed. I've already decided not to spend another penny unless they begin supporting Mac users. There's plenty of other games out there.

[JohnDoeIII]

Since yesterday's patch, the game now opens up almost instantly, and the DDO Store opened up in my default browser (Firefox in my case) right away.

[burlicconi]

Since yesterday's patch, the game now opens up almost instantly, and the DDO Store opened up in my default browser (Firefox in my case) right away.

I also noticed great improvement- seems that they are fixed this issue!

[gringofoot]

Fixed an effect issue that was causing decreased game performance.

I saw this in the release notes and immediately wondered if it refers to fixing the Mojave problems