Cleaning up old connection...

[Zobi]

Can't log into Khyber. Got stuck at a loading screen last night, so I just killed the client and went to bed. About 20 hours later, I can't even get to the character selection screen.

I tried the UserPreferences.ini thing. I logged into another server, created a character and went into the game.

I have tried waiting it out, but 30 minutes and still it can't clean itself.

[Thunder-Monkey]

Having the same prob on Ghallanda. Was selling trash to the ship vendor and it hung up, closed the vendor window, re-opened it and same thing. Killed client, restarted and it got stuck on Cleaning up old connection. Killed client, logged onto a toon on Sarlona no problem. Restarted on G-land and still stuck on Cleaning....

What is the "UserPreferences.ini thing"?

[Zobi]

What is the "UserPreferences.ini thing"?
You'd have to search, I don't remember. I knew it wasn't going to work, this is obviously a server side issue, but I just threw out that I did it. No need to worry about it. Even rebooted the cable modem and router.

Edit: I see they moved to Tuesday reboots, so I guess that means I'll be back to playing tonight. I just hope it doesn't happen at the beginning of the cycle.

[flexich]

Have the same problem on Cannith one day ago. Client, restarted and it got stuck on Cleaning up old connection. Logged onto another land, no problem. Relog to Cannith and still stuck on Cleaning up screen....

My guild member says my character still logged in on Cannith.
Fortunately, my self-consciousness did not fall into the trap of virtual reality.

Update: my account was stuck for nearly 1 week ago. right after previous restart.
i have ticket, and still nothing happening:
https://lh3.googleusercontent.com/3FRX03aw2Fm1MLHRAM6nPgg0vbmLX2nisgXxe37AoBaKh5hP6p G1Om6y0zZGB6pLNyqFgbXwt1LmIm3tDqOLfXtgq98DQXX0MbYC 4DiN6KF7IwyDDdTHsScPemT74AxEaG6oyxOlsHxi93aFbFhr9G 4nQBEILPTmAa-4uEOMZuQeKgqLxkSVJarg-RW3MvJUvMlIia5KIcEnUUxksfmKH59Rjh3w2y0Jb3ShOQ5yltW dAZi70vneefeSg4PfGYXVQKbJEh4z0aQiosfthYSo4buWD0DW6-ShF-Nf3gf9B1UHSIpQVVW8C5hu4csJmGJS-eay2RHFZFZhhlQiUFx8qqAGSSxKMVzh8smGVKzGkBBbj9YfdLy DA0vAsv8lCrghbid-GtFsP1f4D8Dvau2pbnkKf2brfu22CsWr8YoqR_s1MSZnevkdu5 Ix2jXA6LPctUMKwhrIrpgPrQnToXWPUEEdMYoU1UYEu7vQUQdj YNMR7Snbxob47Ocyod46oR8DQ9JNmY8-FbvNOV02V5W6PLLnODlm8vJy17XQ89zPcJD58xIg2XBljCkHbF MebVz_=w1162-h360

[DYWYPI]

Have you tried editing 'UserPreferences.ini' as per: https://www.ddo.com/forums/showthread.php/492468-Can-t-log-in?p=6049465&viewfull=1#post6049465? Another option would be to 'power cycle' (reboot) your Router (not reset) if editing the UserPreferences.ini had no effect. Because the server is functional but needs to clear your Character login debris.

Albeit I believe within the last several days SSG have had some major Server stability issues and needed to reboot certain servers. So another avenue to explore (I'd also recommend doing) is raising a Ticket with Customer Support they might be able to help get your "stuck" Character to load correctly. Also a server 'World' reboot sometimes unfreezes, the stuck on Loading Character.

To me, it sounds like editing 'UserPreferences.ini' might not be enough because its seems like the issue as raised by the OP, has been effecting tonnes of players during the last few days. So its unlikely to be the typical cause of having a Character locked-up on the Loading Screen.

[lion_mouse]

Hi,

I'm not sure its a problem our end - as I can log into a different Orien account or my account any other server, a complete new install (from scratch with all the bloody dl's - that took nearly 6hrs) on another computer gives me the same error (with Orien). So that makes me think its a DDO problem and I'm at 3 days. I also think this "don't expect anything for 2 business days" is **** too cause I would think that the busiest days in the week would be weekends - so why can't they have ppl on on the weekend (to at least reply or acknowledge) the problem.

Its Wednesday here and I still have an open ticket and no email response.

[DirtyDJ]

Uninstalled old client (both Turbine and StandingStone). Removed all files from program files, user/appdata/local. Searched and removed all "Turbine" and "StandingStone" references in Registry. Rebooted system. Turned off Norton 360 to disable all firewall and virus protection.

Downloaded and installed a fresh copy of DDO. No installation issues are reported in exceptions report. Problem persists with Orien server not responding after "Clean up old connection" and load. I opened a help desk ticket on Sat. 4/28. I can log into other servers.

This is a server problem that requires Standing Stone development adjustment.


Hi,

I'm not sure its a problem our end - as I can log into a different Orien account or my account any other server, a complete new install (from scratch with all the bloody dl's - that took nearly 6hrs) on another computer gives me the same error (with Orien). So that makes me think its a DDO problem and I'm at 3 days. I also think this "don't expect anything for 2 business days" is **** too cause I would think that the busiest days in the week would be weekends - so why can't they have ppl on on the weekend (to at least reply or acknowledge) the problem.

Its Wednesday here and I still have an open ticket and no email response.

[supot2]

also having same problem now at sarlona. what to do?

[NXPlasmid]

If you reinstalled the game you may need to install the DX9 runtime packages https://www.microsoft.com/en-us/download/details.aspx?id=34429 I think that is the right link, windows 10 doesn't install DX9 anymore, maybe even since windows 7...

[BillyBlaze]

can't log into khyber. Got stuck at a loading screen last night, so i just killed the client and went to bed. About 20 hours later, i can't even get to the character selection screen.

I tried the userpreferences.ini thing. I logged into another server, created a character and went into the game.

I have tried waiting it out, but 30 minutes and still it can't clean itself.

wait it out on the loading screen till it times out then reopen the game it will work

[Tarinia]

wait it out on the loading screen till it times out then reopen the game it will work

After stuck in loading screen forever and finished with altF4, I restarted the pc and ddo- stuck in cleaning up old connections forever...
Tarinia

[John3000]

https://i.imgur.com/syzCAjX.png

Happenned to me on GLand.... :-( Full reboot did nothing. Would be nice if there was a way to fix this....

[Epicstorms]

wait it out on the loading screen till it times out then reopen the game it will work

This is simply wrong imo.

This just means that it solved itself in the time it took you to relaunch the game. :P


In most situations you just need to have a few minutes patience. Quit the game, get some food, or do groceries, and the game will work once you're back. If not, take a nap :P

[CEastwood]

This is simply wrong imo.

This just means that it solved itself in the time it took you to relaunch the game. :P


In most situations you just need to have a few minutes patience. Quit the game, get some food, or do groceries, and the game will work once you're back. If not, take a nap :P

This is simply not the case at the moment - happened yesterday to me and took a long time to resolve itself - seems to becoming an issue

[RedSkiesAtNight]

This is the 2nd time this has happened to me in as many months.

Patience at the loading screen doesn't help.
Patience at the 'Cleaning up old connections" doesn't help.

I tried following some of the instructions to edit user preferences - that did not help.

The only thing that worked for me last time, was a complete uninstall/reinstall - which takes a while due to all the additional content that must be downloaded.

I wish the DevTeam would create a self-initiated fix.