Missing packs. Always premium. Still have items from packs I cant go to anymore

[Doobiefog]

Like the title says. I've always been a premium after the game went free to play many years ago. Over time I amassed quite the collection of adventure packs that I enjoyed. Enough to get to level 20.
After returning from many years absence im noticing that I am flat out missing packs I bought and paid for in the past. Several of my characters are in zones I'm not supposedly allowed in and have items and loot from those content packs.
Im currently missing Necro 2, Gianthold, Devils of shavarath, and even The vale of twilight among others. My main character is weilding 2 green steel weapons for pete's sake.

the only thing I can think of is that these areas have changed. I read that some packs have been overhauled and fixed. THIS SHOULD NOT MEAN I HAVE TO REPURCHASE ANYTHING HOWEVER.

Please Restore packs or refund me enough TP to rebuy them please.

Already posted a ticket.

[cru121]

are you on the correct account?
do you still have access to your email account? if yes, you should be able to find old mail from <donotreply@turbine.com> with your purchase details, such as:

cru121, we have just added the items/services to your account! An email has been sent to the address on your account confirming this transaction as well.

TRANSACTION DETAILS:
Account Name:
Order Number:
Receipt Date: March 17, 2012
Order Total: 427 Points

The Catacombs63 Points 1 63 Points
Shan-to-Kor63 Points 1 63 Points
The Sharn Syndicate88 Points 1 88 Points
Delera's Tomb213 Points 1 213 Points

[Doobiefog]

yes. same account ive used since launch. only one ive ever had.
and YES I do have old emails confirming my having bought all of the missing packs!

ukesowell,

We have just added the items/services to your account! If the purchase was an item, open your Inventory Bags (I) to view it.


Transaction Details:

Account Name: lukesowell
Order Number: 001-007013-34590145
Receipt Date: January 21, 2014
Order Total: 450 Points

Item Price Quantity Total Price
Phiarlan Carnival Phiarlan Carnival
450 Points 1 450 Points

Total charge for this purchase 450 Points

lukesowell,

We have just added the items/services to your account! If the purchase was an item, open your Inventory Bags (I) to view it.


Transaction Details:

Account Name: lukesowell
Order Number: 001-007013-36403522
Receipt Date: January 26, 2014
Order Total: 350 Points

Item Price Quantity Total Price
The Necropolis, Part 2 The Necropolis, Part 2
350 Points 1 350 Points

Total charge for this purchase 350 Points

lukesowell,

We have just added the items/services to your account! If the purchase was an item, open your Inventory Bags (I) to view it.


Transaction Details:

Account Name: lukesowell
Order Number: 001-007013-42270126
Receipt Date: February 4, 2014
Order Total: 950 Points

Item Price Quantity Total Price
The Ruins of Gianthold The Ruins of Gianthold
950 Points 1 950 Points

Total charge for this purchase 950 Points

ukesowell,

We have just added the items/services to your account! If the purchase was an item, open your Inventory Bags (I) to view it.


Transaction Details:

Account Name: lukesowell
Order Number: 001-007013-42406766
Receipt Date: February 8, 2014
Order Total: 850 Points

Item Price Quantity Total Price
The Vale of Twilight The Vale of Twilight
850 Points 1 850 Points

Total charge for this purchase 850 Points

Nice catch. How can I relay this information to Turbine and get my Adventure going again?

[PolarRaven]

I too seem to be missing some packs.
I first signed up on 2/17/2012.

From Turbine site and I have no emails relating to these purchases:
Game Version History
Menace of the Underdark Standard Edition
Stormreach™ Standard
Shadowfell Conspiracy CE™

Over the years, I have normally maintained VIP acount, but I KNOW that I purchased enough packs to play any level up to high teens for times when I lost VIP.
First problem is how can I tell which packs I currently have, and then how do I go about regaining any that I no longer have?
I have no emails between joining feb 2012 and november 2012. Is it possible that emails did not start until after this time?

[Happyfiend]

I have similar issues since I had purchased two expansions and 11,000 turbine points to unlock lots of content and stay premium with pretty much access to all....

From Turbine site and I have no emails relating to these purchases:
Menace of the Underdark Standard Edition
Shadowfell Conspiracy Standard Edition
11,000 turbine points

What is the process to regain my "Premium" status, and access to the material?

I am confused.