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Maldrak
03-03-2017, 05:57 PM
http://i.imgur.com/L2sPnAJ.jpg

What Security Text?! o.0

Whelp, I removed my payment info in-game, so hopefully that'll prevent the recurring subscription charge. If not I'll be reporting it as a fraud charge to my CC company - DDO'h.

vryxnr
03-12-2017, 02:09 PM
...uhm, I just visited https://myaccount.turbine.com/index.php to see this for myself... but the security text box and image are there for me. I do not know why they are not showing up for you. Browser incompatibility perhaps? Or a rare moment when your connection slowed down or died as the page was loading and the security text didn't load properly? I did notice that the security text image and box load last, so a slow or suddenly interrupted connection could theoretically prevent it from sowing up properly. maybe.

Either way, I can see it fine, and I checked on my main computer, my laptop, and my computer at work. *shrugs*

Maldrak
03-12-2017, 07:23 PM
Nope, just checked. Still no security image.

I use Firefox normally. Just checked in FF, IE, and Chrome. Still no security text box.

Krelar
03-12-2017, 07:55 PM
Nope, just checked. Still no security image.

I use Firefox normally. Just checked in FF, IE, and Chrome. Still no security text box.

It shows up just fine for me too. Are you using any kind of ad/script blocker? Maybe it is being overly aggressive?

Cordovan
03-13-2017, 12:58 PM
Try clearing your browser cookies and try again. This has been a sometimes-occurrence with Internet Explorer, depending on version number, but otherwise seems to be working consistently.

Nyata
03-14-2017, 06:55 AM
Whelp, I removed my payment info in-game, so hopefully that'll prevent the recurring subscription charge. If not I'll be reporting it as a fraud charge to my CC company - DDO'h.

Also, you can terminate your subscription in the in game store these days...