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Grignod
02-21-2017, 01:35 PM
I put in a ticket last night in game about a purchase I made for DDO points. It was promptly answered, 9 hours later, and directed me to put in an online ticket. I tried to log into the Standing Stone customer service area and it told me that the same password I have been using for 10 years was incorrect. I tried to do a change password request, and it tells me that I cannot change my password. I have two charges that went through on my credit card because the store said "purchase failed" on the first one, so I tried again. BOTH charges applied to my card, and I still have no points. I'm not sure where to go from here.

cdbd3rd
02-21-2017, 01:40 PM
Toss a PM to CS_Akaid. Make sure to include the ticket number.

See her thread here:
https://www.ddo.com/forums/showthread.php/481717-Standing-Stone-Games-Customer-Service

Grignod
02-21-2017, 01:49 PM
I actually just re-registered, and put in a ticket. Not sure why I had to do that, but hey......