Sophie-Jeanne
01-12-2017, 05:20 PM
I've been trying to help a friend that bought the MotU Standard Edition and SC Collector's edition.
1) The first sign of trouble was they cannot select an Epic Destiny at lvl 20.
2) They have no access to the in-world ticketing system as can be seen here: https://i.gyazo.com/126b286a9f356d3dfaed1033b052f20c.png
3) They used the web to submit a ticket.
4) They got the form letter saying they're F2P and need to buy something blah blah blah
5) They replied via e-mail explaining the problem and providing evidence of purchase.
6) The e-mail reply said that everything should be fixed now.
7) Nothing is fixed. No in-world ticketing. No ED access.
8) Tried putting in the registrations codes again, but told they're already activated (as it should say).
There's a lot of frustration and skepticism built up at this point.
Can anything else be done other than play e-mail ping pong?
1) The first sign of trouble was they cannot select an Epic Destiny at lvl 20.
2) They have no access to the in-world ticketing system as can be seen here: https://i.gyazo.com/126b286a9f356d3dfaed1033b052f20c.png
3) They used the web to submit a ticket.
4) They got the form letter saying they're F2P and need to buy something blah blah blah
5) They replied via e-mail explaining the problem and providing evidence of purchase.
6) The e-mail reply said that everything should be fixed now.
7) Nothing is fixed. No in-world ticketing. No ED access.
8) Tried putting in the registrations codes again, but told they're already activated (as it should say).
There's a lot of frustration and skepticism built up at this point.
Can anything else be done other than play e-mail ping pong?