The LAG is insane.. DO SOMETHING

[NXPlasmid]

On Khyber, 6 person party, complete freeze frame lag, no movement possible now going on for over 5 minutes..... GAEM BROKED!!

[FifthTime]

Everyone is suffering the same Lag as you.

Turbine has decided to bury their collective heads in the sand and have not addressed the issue.

So far, the only solution to avoid the Lag in DDO is to just not play the game.

[Grace_ana]

Everyone is suffering the same Lag as you.

Turbine has decided to bury their collective heads in the sand and have not addressed the issue.

So far, the only solution to avoid the Lag in DDO is to just not play the game.

Okay, come on now. You're being ridiculous. They haven't buried their head in the sand. The data center change just happened last week. Since then they have asked for data on the lag, admitted there was lag, and said they are working on it.

I'm irritated by the lag too, but you've just lost your mind.

[FifthTime]

Okay, come on now. You're being ridiculous. They haven't buried their head in the sand. The data center change just happened last week. Since then they have asked for data on the lag, admitted there was lag, and said they are working on it.

I'm irritated by the lag too, but you've just lost your mind.

They have asked their customers to do their work for them, yes. That work is a complete waste of time and will do nothing to resolve a Lag issue that is completely on their end.

There was one post today concerning the crippling Lag. Just one. And even that was just a reiteration of their previously moronic request for tracer logs.

So yes, heads in the sand.

[Drwaz99]

Okay, come on now. You're being ridiculous. They haven't buried their head in the sand. The data center change just happened last week. Since then they have asked for data on the lag, admitted there was lag, and said they are working on it.

I'm irritated by the lag too, but you've just lost your mind.

I disagree with what you say. They have not directly admitted there's a problem, only that "they are looking into it" - that's not the same. They've indirectly claimed it was our computer (port forwarding) or "network lag" and have admitted nothing about it being data center related. From the looks of it, they are trying to mitigate the responsibility to other parties without having to take any. To me, that's the definition of burying it. And two posts asking for virtually the same information is not progress or confirming it or even reassuring. Without any communication it looks like they have made zero progress. And performance-wise they have made zero progress.

And with the forums migrating tomorrow, we'll be lucky to see any info tomorrow.

[Enoach]

I think one of the problems is that there was an expectation that the Data Center move would remove lag. I believe it was August/September of 2009 when the last Data Center move happened and if memory serves me correctly there were issues that needed to be worked out then which did not happen overnight.

I am also frustrated by the amount of LAG we are currently experiencing, but I will disagree that they are not doing anything about it. So far their efforts have not resolved the issue, but just like back in 2009 they will figure it out.

While some think gathering this information is pointless, they are missing the possibility that Turbine needs to gather the information to point to their vender that a problem exists. I working with many server hosts and data center providers in my day-to-day operation and I have found that giving them documentation has helped avoid the "It's you not me" back and forth that sometime plague the IT world.

At this time it is actually a benefit for us as players and customers to support Turbine in their effort to gather this information, to not do so is the preverbal shooting ourselves in the foot.

[Drwaz99]

At this time it is actually a benefit for us as players and customers to support Turbine in their effort to gather this information, to not do so is the preverbal shooting ourselves in the foot.

If they want our support then they need to talk to us, explain to us what they are doing/what they find and what's going on each step of the way. That's not happened. Until then, it's them who is shooting themselves in the foot.

[Sam1313]

They have asked their customers to do their work for them, yes. That work is a complete waste of time and will do nothing to resolve a Lag issue that is completely on their end.

There was one post today concerning the crippling Lag. Just one. And even that was just a reiteration of their previously moronic request for tracer logs.

So yes, heads in the sand.

They have asked for info on our end yes. But you have to look at it this way man. They are in MA they maybe only connect to an isp. The game does not connect to you. YOU connect to the game. So if they are sitting there in MA they don't have your IP Address, they don't have your DNS numbers. They don't connect to you. So they have no way of knowing where in the line information is getting lost. So the only other option is to follow the path from YOUR location to them. With that info they can hopefully figure out where packets are coming up missing and correct it. Just give them a few days to figure it out. I'm sure at whatever career you do there are certain task that just needs time to be completed.

[FifthTime]

They have asked for info on our end yes. But you have to look at it this way man. They are in MA they maybe only connect to an isp. The game does not connect to you. YOU connect to the game. So if they are sitting there in MA they don't have your IP Address, they don't have your DNS numbers. They don't connect to you. So they have no way of knowing where in the line information is getting lost. So the only other option is to follow the path from YOUR location to them. With that info they can hopefully figure out where packets are coming up missing and correct it. Just give them a few days to figure it out. I'm sure at whatever career you do there are certain task that just needs time to be completed.

It's not just the fact they have asked for information, it's the fact that the Lag has nothing to do with network issues.

The Lag is on their end, in their data center.

They need to own up to it and stop trying to blame their customers.

[Sam1313]

It's not just the fact they have asked for information, it's the fact that the Lag has nothing to do with network issues.

The Lag is on their end, in their data center.

They need to own up to it and stop trying to blame their customers.

a data center is that basically another name for Hard drive? if so would a disk defrag work? Just asking as I am not a computer guru. I know when my laptop gets slow sometimes running disk defrag speeds it up.

[Basura_Grande]

a data center is that basically another name for Hard drive? if so would a disk defrag work? Just asking as I am not a computer guru. I know when my laptop gets slow sometimes running disk defrag speeds it up.

I'm not ever sure where to start . . .

[Sam1313]

I'm not ever sure where to start . . .

All good I am researching it now so I know exactly what it actually is.

[FifthTime]

a data center is that basically another name for Hard drive? if so would a disk defrag work? Just asking as I am not a computer guru. I know when my laptop gets slow sometimes running disk defrag speeds it up.

A data center is basically a large group of networked computer servers. It's the actual hardware that the game runs on.

[Sam1313]

Ok so I am at work still, I walk over to my IT guy and asked him to show me a "Datacenter" (the IT guys here call it the brain)
http://i.imgur.com/adkOBMH.jpg
Looks like a bunch of hard drives connected together.

[Enoach]

It's not just the fact they have asked for information, it's the fact that the Lag has nothing to do with network issues.

The Lag is on their end, in their data center.

They need to own up to it and stop trying to blame their customers.

They are "renting" the data center. The part I think people are missing is that from the looks of it Turbine is gathering data to point out to the Data Center that there is a problem and that they need to fix it.

[Marewood]

It's not just the fact they have asked for information, it's the fact that the Lag has nothing to do with network issues.

The Lag is on their end, in their data center.

They need to own up to it and stop trying to blame their customers.

THIS!




They have asked for info on our end yes. But you have to look at it this way man. They are in MA they maybe only connect to an isp. The game does not connect to you. YOU connect to the game. So if they are sitting there in MA they don't have your IP Address, they don't have your DNS numbers. They don't connect to you. So they have no way of knowing where in the line information is getting lost. So the only other option is to follow the path from YOUR location to them. With that info they can hopefully figure out where packets are coming up missing and correct it. Just give them a few days to figure it out. I'm sure at whatever career you do there are certain task that just needs time to be completed.

It takes them several days to get back to the community with a single(!) post asking for information on what has been provided ad nauseam instead of looking at what is already on the table: Network status don't explain the huge and encompassing lag everyone is experiencing judging from the dozens of tracerts from all over the world already posted. Their data center appears to be incapable of handling the game. Troubleshooting network settings or connection hops won't change anything. Nurturing the impression that fintuning network issues would fix anything is simply misleading. I am not saying I can tell for sure where the problem lies exactly or that it is easy to fix - but a) all that is visible atm suggests it is the new data center and b) the lack of communication given the state of the game is pathetic.

[Sam1313]

My IT guy here at work is telling me that if just one of those "hard drives" as I call them go bad then it could affect the entire system. Also he says if a "Patch Cable" isn't in the right location and or a bad cable or just not pushed in all the way that this too can lead to problems.

[Marewood]

They are "renting" the data center. The part I think people are missing is that from the looks of it Turbine is gathering data to point out to the Data Center that there is a problem and that they need to fix it.

Ok - now that would make sense. Given the reply from the LOTR forums that they are going to change routing / server hops (didnt know that can actually be done - thought it was random/automatic) up to some location, however doesn't point in that direction.

[CaptainPurge]

What we need is info on:

Old data center infrastructure, service plan, features, exact physical address (kind of)

New data center infrastructure, service plan, features, address.

Now this is privileged information but certainly someone outside of Turbine has some of this info? Otherwise we can make guesses all we want, lets start by saying they went with a Data Centers 'R Us with a cheapo service plan that can't handle this game properly.

[Baron]

LOTR folks are being switched to a new circuit and perhaps routing changes as well as best as i can tell...

Think of it like you at one end of the rope and the servers running LOTR or DDO being at the other in their data center.

There is nothing wrong with the rope from your end until it hits the data center. Trust me on this. I am a certified engineer and have looked at my logs from my home to the data center....I have also looked at logs posted in the LOTR forums and the DDO forums. This has been going on over there for two months...

There is a lot wrong from that rope (circuit) where it enters the data center and then into the servers and drive arrays that make up either LOTR or DDO.

Without data from within I could not definitely tell you where the issue is but the fact that the fix they are going to do for LOTR involves a new circuit and perhaps new routing leads me to suspect it is there.

I would pay good money to know what circuit they paid for going from their datacenter to the top tier backbones.... I would also like to know which equipment by name and model they are using to connect the arrays to the servers if it is new equipment.

Replacing the circuit for LOTR will do nothing for DDO unless they do the same unless they put both systems on the same circuit going out which would have been really dumb....but cost less over the long run..

C'mon Turbine...we are your paying customers....at least I am at the moment...maybe I should not have renewed...

[Sam1313]

I'm saying this beforehand so no one take this serious. WARNING! THIS IS MEANT TO BE TAKEN AS A JOKE. the company I work for JPL is working out of Grissom Air Force Base in Peru Indiana. My IT guy says he will throw Turbine a few Racks from our datacenter that they should be able to run DDO and LOTR off of.

[Brattyone]

I think one of the problems is that there was an expectation that the Data Center move would remove lag. I believe it was August/September of 2009 when the last Data Center move happened and if memory serves me correctly there were issues that needed to be worked out then which did not happen overnight.

I am also frustrated by the amount of LAG we are currently experiencing, but I will disagree that they are not doing anything about it. So far their efforts have not resolved the issue, but just like back in 2009 they will figure it out.

While some think gathering this information is pointless, they are missing the possibility that Turbine needs to gather the information to point to their vender that a problem exists. I working with many server hosts and data center providers in my day-to-day operation and I have found that giving them documentation has helped avoid the "It's you not me" back and forth that sometime plague the IT world.

At this time it is actually a benefit for us as players and customers to support Turbine in their effort to gather this information, to not do so is the preverbal shooting ourselves in the foot.

I'm sorry but needing information and asking us to gather it for them are two completely different things. I would say they need tons of information. However, it is their job to handle this game. They know what kind of information they need. This is not the same as giving them occasional information like stuck ladders. In a perfect scenario, yes, they would check every ladder for me. But I have no problem sending off occasional information when I come across it to help them out. HOWEVER, the lag issues we are experiencing are SO incredibly WIDE SPREAD that it would not take them long to gather the information they need. Take a full party into an epic raid (sorry haven't run heroic lately) on any difficulty (but especially elite) and presto, you will lag wipe!

I run a number of quests that I find fun, but most of my time in DDO lately has been running raids I enjoy. In the past week, I haven't been able to play this game. So I've been playing another game more. I've been playing DDO for a few years and am a fan, so I'll be back more when it's playable again. But Devs.....casual or new players won't stay or come back. Just sayin. Also...I've spent money on this game, but don't spend money on it if I'm not playing it. You want/need my money, and I want to give it to you but only if I get to actually play the game. Please do your job as efficiently as possible, which in this case means not waiting for players to hand you bits of information at a time and instead easily finding it for yourselves, in order to make your life and mine more pleasurable.

[Lemdog]

Okay, come on now. You're being ridiculous. They haven't buried their head in the sand. The data center change just happened last week. Since then they have asked for data on the lag, admitted there was lag, and said they are working on it.

I'm irritated by the lag too, but you've just lost your mind.

Fanboi alert ^

[rezo]

I think one of the problems is that there was an expectation that the Data Center move would remove lag. I believe it was August/September of 2009 when the last Data Center move happened and if memory serves me correctly there were issues that needed to be worked out then which did not happen overnight.

I am also frustrated by the amount of LAG we are currently experiencing, but I will disagree that they are not doing anything about it. So far their efforts have not resolved the issue, but just like back in 2009 they will figure it out.

While some think gathering this information is pointless, they are missing the possibility that Turbine needs to gather the information to point to their vender that a problem exists. I working with many server hosts and data center providers in my day-to-day operation and I have found that giving them documentation has helped avoid the "It's you not me" back and forth that sometime plague the IT world.

At this time it is actually a benefit for us as players and customers to support Turbine in their effort to gather this information, to not do so is the preverbal shooting ourselves in the foot.

I do remember that move. I believe it took what 3-6 working days to clear it up. And of course everyone on the forums where upset because there was no communication for Turbine other then "We are looking in to the matter".

[Grace_ana]

Fanboi alert ^

You might want to dig a lil deeper into my post history before you look like an idiot.

[NXPlasmid]

I do remember that move. I believe it took what 3-6 working days to clear it up. And of course everyone on the forums where upset because there was no communication for Turbine other then "We are looking in to the matter".

Well, they need to stop the port opening BS. That is definitely NOT THE PROBLEM. The trace routes are useful for something like this if, in fact, it's a routing problem, but that should be fairly easy to determine and should be known by now. For myself, "We're working on it" is getting very thin and letting people think if they send in trace routes at this point it will be useful is simply pointless. I am sure they understand there a serious problem. It disturbs me that there doesn't appear to be any sort of eta on a fix....

[Dragavon]

I've seen lag in places I have never seen lag before this last week. For example soloing Butchers Path on my freshly TR'd character :confused:

[Vorthian]

I will continue my sub but have ceased logging in, and shall remain absent until their lag issue is fixed. On the plus side I have a lot of time to pursue other interests! No real surprise part of this time is now spent playing a just released MMO that is completely lag free. ;P

[Bolo_Grubb]

C'mon Turbine...we are your paying customers....at least I am at the moment...maybe I should not have renewed...

I just canceled my subscription. If the lag improves to at least the levels before the data center move I will likely re-subscribe, but not until then.

[Kritty]

I likewise canceled. I'm not doing some dramatic "OMG I"M LEAVING!!!1111one" kind of thing, I'll still play some, at least for now, but I don't think I can justify paying for a game with problems of this magnitude. Prior to this the lag was annoying on occasion, but in general tolerable. It was only sometimes that it caused major problems with gameplay. However this just causes too may issues. It makes raiding essentially impossible, and it interferes with questing (though not to the point it prevents it in most cases). It has hurt the fun a lot, enough that I don't feel like it is worth paying monthly for at this point.

[SurlyYuri]

My IT guy here at work is telling me that if just one of those "hard drives" as I call them go bad then it could affect the entire system. Also he says if a "Patch Cable" isn't in the right location and or a bad cable or just not pushed in all the way that this too can lead to problems.


Your frame of reference has too narrow a scope. That datacenter server and rack is also housed in a datacenter building/room. The DDO move, as I understand it, was building to building with no mention of new server infrastructure, only network infrastructure. Currently, Turbine should be talking with the Datacenter folks and the Datacenter folks talking to the ISP folks trying to find any bottleneck. The code monkeys should also be reviewing their stuff, only stopping when the door is unlocked and some fresh raw meat and/or a useless intern is/are tossed in.

Picture a room with 3 people sitting at a table and saying the same thing at the same time, kind of like the Fates from Greek mythology.

"My stuff is working fine, it's on your end."
"No it's not, it on yours."
"It must be theirs." *points clockwise around the table*
"Nope, it's theirs." *points counter-clockwise around the table"
"It can't be. My stuff is working fine. It's on your end."
Ad Infinitum

Then a trusty servant come scurrying in with some traceroutes, a new case of Jolt, and some Hot Pockets.

Maybe the ISP contacts an upstream carrier. Now it's a 4-way version of the above conversation.

In the end, someone is going to find a faulty piece of equipment and replace it. It's just a matter of coordinating a half a dozen companies to look at a couple thousand pieces of equipment to find the rotten apple.

All the while, the crowd is outside with torches and pitchforks rabble rabbling and pelting the place with rotten tomatoes and burning the staff in effigy.

[bracelet]

The LOTRO producer has been providing some feedback on data center problems. I don't know how / don't want to provide the link. But at least they are getting acknowledgment that there are problems and they are trying things out to resolve them. The silence here has been deafening.

[Drwaz99]

Since we can't get even a smidgen of info here, I pulled this from the LOTRO forums and their community manager:


Frelorn
Community Manager
Westwood, MA
Posts
1,388

For the record our old datacenter was was in Somerville MA not in our offices. As a matter of fact we have not hosted our game servers in our offices ever. We moved to the new datacenter for multiple reasons including cost effectiveness and space. We are moving the sites this week because it is time to do so based on the contract at our old datacenter expiring soon. This was a business decision made by us here at Turbine, not the execs at WB.



Well we can state the obvious and now realize that none of these server moves were for performance upgrades, as we were led to believe (if it was, you'd think they'd be all over promoting that, but it's not even mentioned; although how could they with this disaster). Definitely a cost cutting move and we are feeling it now. I'm starting to think after perusing AC and LOTRO forums, other than MAYBE a slight reduction in lag, this state will be the new normal. And for the fanbois insisting it was probably the suits @ WB who made them do it, think again. Your "pals" at Turbine are the ones behind this.

[blerkington]

All the while, the crowd is outside with torches and pitchforks rabble rabbling and pelting the place with rotten tomatoes and burning the staff in effigy.

Hi,

Letting your customers sit around for days without an explanation, apology, and an estimate about when this will be fixed is the entirely avoidable part of this situation. And it's an important part of handling these situation too, important enough that 'we're busy' is not a sufficient excuse.

What passes for customer relations at Turbine is a joke. What's so sad about that is, it's not that hard to do at an acceptable standard even on a very restricted budget. All it really requires is for the organisation to give a **** about it.

Thanks.

[Coyopa]

I think one of the problems is that there was an expectation that the Data Center move would remove lag. I believe it was August/September of 2009 when the last Data Center move happened and if memory serves me correctly there were issues that needed to be worked out then which did not happen overnight.

I am also frustrated by the amount of LAG we are currently experiencing, but I will disagree that they are not doing anything about it. So far their efforts have not resolved the issue, but just like back in 2009 they will figure it out.

While some think gathering this information is pointless, they are missing the possibility that Turbine needs to gather the information to point to their vender that a problem exists. I working with many server hosts and data center providers in my day-to-day operation and I have found that giving them documentation has helped avoid the "It's you not me" back and forth that sometime plague the IT world.

At this time it is actually a benefit for us as players and customers to support Turbine in their effort to gather this information, to not do so is the preverbal shooting ourselves in the foot.

Well, I was thinking about shooting myself in the foot, but it seems pointless to even talk about it. :D (Sorry, I couldn't help trying to make a joke!)

[Enoach]

Well, I was thinking about shooting myself in the foot, but it seems pointless to even talk about it. :D (Sorry, I couldn't help trying to make a joke!)

As someone that has a goal in life to never feel hot lead piercing my body I would say it is best to never let this get past the "Thinking" :)

[Nonesuch2008]

The LOTRO producer has been providing some feedback on data center problems. I don't know how / don't want to provide the link. But at least they are getting acknowledgment that there are problems and they are trying things out to resolve them. The silence here has been deafening.


Letting your customers sit around for days without an explanation, apology, and an estimate about when this will be fixed is the entirely avoidable part of this situation. And it's an important part of handling these situation too, important enough that 'we're busy' is not a sufficient excuse.

I agree completely, and I borrowed your posts & included them in an update over at:

https://www.ddo.com/forums/showthread.php/473304-If-the-mountain-will-not-come-to-you

I intend to keep monitoring & funneling info back here as I find it, to help keep us all informed.

[Lemdog]

You might want to dig a lil deeper into my post history before you look like an idiot.

Well you seem to be not be worried about lag based on your statement towards the beginning of the thread. I'm not the one worried about "looking like an idiot." They haven't said anything about the lag yet as far as I can tell.

But I could be wrong too. Perhaps the lag will get fixed by the weekend.

[FifthTime]

Is it just me or does the lag seem to be getting worse everyday?

Getting terrible Lag tonight on the guild ship, Marketplace, crafting hall, etc.

Guess I'll head back to SWTOR....

[Lemdog]

Is it just me or does the lag seem to be getting worse everyday?

Getting terrible Lag tonight on the guild ship, Marketplace, crafting hall, etc.

Guess I'll head back to SWTOR....

Yeah i lagged for about 7 minutes in soloing some EE quests for saga. Absolutely ridiculous.

[Nyata]

first off: ye, I am unhappy with the current state of the game. so don't think I do not want to get things fixed, I do.

BUT... there is some things in this thread that are just plain unfair, and I know I will make a target out of my self for saying this, but cut the DDo team some slack. The LoTRo Producer has had 2 months now to come up with the posts everyone is refering to, for DDo it's been a week.

They are communicating with us, they have responded to people pointing out lag problems, are collecting data, and are investigating. If you had bothered checking the dev tracker or reading other threads, you'd have found it.

They are trying to find out what's wrong, but as Cordovan stated somewhere recently, they just have not found the 'Make it work button' he keeps asking for yet. These things take time, you need to check a lot of angles and as someone said in this thread, make a lot of companies check thousands of pieces of hardware.

As for Cost Efficiency: who says you cannot get better hardware AND lower rates at the same time? for example I could imagine moving from seperate contracts for each game to a package deal. Or a new-ish company trying to expand their market share. Sure, I might be blue-eyed in this, but I do believe they would not on purpose move to worse hardware.

Please people, I know we are all upset because we cannot play the game we love the way we want to right now, but at least try to be fair.

[Cordovan]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

[RistoffDervish]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Thanks for the update and letting us know you are working on it. Even if it is not much new information a lot of people seem to need this. They'll be mad if you say nothing and they'll be mad if you say the same thing.

You might have chosen different wording though - some might actually believe you "appreciate the frustration". :)

[Tormak]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

I just want to get back doing some raids with less lag before the data center move or none at all :cool:

[Seikojin]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Is there any state of the ticket type of information that can be shared? Like is there a narrowing down of possibilities? Or is the current plan to let frustration ride high until some executive gets spammed a ton and throws more money at it (resources to onload more machines).

[Eryhn]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

again, the way this performs it is highly unlikely it is routing. something is bottlenecking INSIDE your new server farm, OR, your new server farm IS the bottleneck ...

instances lock down as if out of ressources, this is not outside network...

if you are indeed on vacation like somebody said thanky you for taking the time to drop some comment from there, but taken the state of affairs somebody else should have been assigned to handle communications. there is no launcher message about performance issues. there is no official forum thread. there is no msg on the twitter about performance while some nilly willy twitch this twitch that keeps being rattered down regardless. meanwhile there are pics of pie, and sev uses his *i grace you once in 3 months with my presence* post to comment on some joke thread rather than actually talk about what is going on.

on a scale of 1-10, 1 being utter fail, you communication of these things is is 2, at best. you cannot just say nothing because you dont have a clue yet what is causing it... smh.

[Holymunchkin]

again, the way this performs it is highly unlikely it is routing. something is bottlenecking INSIDE your new server farm, OR, your new server farm IS the bottleneck ...

instances lock down as if out of ressources, this is not outside network...

this bears repeating

having quests freeze every time they finish means a bottleneck

[Phoenix-daBard]

again, the way this performs it is highly unlikely it is routing. something is bottle-necking INSIDE your new server farm, OR, your new server farm IS the bottleneck ...

instances lock down as if out of resources, this is not outside network...

This would make sense if it affected everyone. I am one of the lucky ones that the move actually improved things for. Remember that a bad route can effectively freeze an instance too. Hence the information they are asking over and over for.

[Malusny]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Dear Cordovan.
I am sorry to be on the complaining side again but I believe that the service team doesn't have a clue why there is lag since we are being asked about trace routes, online times, server names etc.
I am neither an IT or programing specialist but I see lag all the time these days and the game is unplayable, especially for the raids or quest with lots of monsters. To be more specific, everytime the game spawns a lot of mobs suddenly, it doesn't work fast enough to compute all the math behind it and starts to lag. There are two possibilities. The information is not processed fast enough by the game engine and is delayed OR the data center has the Internet abilities insufficient for the amount of data to be sent to the players and back.

You are loosing players/customers and all your efforts with the new content raids, quest and all the fun is worthless if the game is unplayable. Once again I am sorry to be complaining but people need to say this. It is impossible to run Legendary shroud and since you moved the data center, it is much worse than before.

I hope you guys can resolve it but every day it lasts, you loose fans, a lot of them.

I wish you all the beat.
Malvito

We have heard rumors that the whole data center moving was to cut the costs of running this game. If that's the fact then this is really going down fast. I wish the quality of the game that we pay for would be like other games. Seriously, Ddo is really unplayable.

[Psiandron]

again, the way this performs it is highly unlikely it is routing. something is bottlenecking INSIDE your new server farm, OR, your new server farm IS the bottleneck ...

instances lock down as if out of ressources, this is not outside network...

if you are indeed on vacation like somebody said thanky you for taking the time to drop some comment from there, but taken the state of affairs somebody else should have been assigned to handle communications. there is no launcher message about performance issues. there is no official forum thread. there is no msg on the twitter about performance while some nilly willy twitch this twitch that keeps being rattered down regardless. meanwhile there are pics of pie, and sev uses his *i grace you once in 3 months with my presence* post to comment on some joke thread rather than actually talk about what is going on.

on a scale of 1-10, 1 being utter fail, you communication of these things is is 2, at best. you cannot just say nothing because you dont have a clue yet what is causing it... smh.


This ^^ I thought summed it up nicely. Although I do think that this does have the potential to fix itself as people stop playing. (No, I'm not joking either)

[Zzevel]

Dear Cordovan.
You are loosing players/customers and all your efforts with the new content raids, quest and all the fun is worthless if the game is unplayable. Once again I am sorry to be complaining but people need to say this. It is impossible to run Legendary shroud and since you moved the data center, it is much worse than before.

I hope you guys can resolve it but every day it lasts, you loose fans, a lot of them.

Not just fans.. Players.. honestly our guild participation has dropped 80% because person after person is "taking time off" until the lag issue is fixed. A LOT of what we did for group activities revolved around raiding and that is not really possible anymore.

Do you REALLY want to see what is happening? Pull 12 people together at Turbine, log in to any PRODUCTION server and run ANY raid (especially the newer ones) you should have data coming out your wazooo. you keep putting it on us but the reality is WE ALL are experiencing the issues and it is KILLING us and our communities.

[LT218]

again, the way this performs it is highly unlikely it is routing. something is bottlenecking INSIDE your new server farm, OR, your new server farm IS the bottleneck ...

instances lock down as if out of ressources, this is not outside network...

if you are indeed on vacation like somebody said thanky you for taking the time to drop some comment from there, but taken the state of affairs somebody else should have been assigned to handle communications. there is no launcher message about performance issues. there is no official forum thread. there is no msg on the twitter about performance while some nilly willy twitch this twitch that keeps being rattered down regardless. meanwhile there are pics of pie, and sev uses his *i grace you once in 3 months with my presence* post to comment on some joke thread rather than actually talk about what is going on.

on a scale of 1-10, 1 being utter fail, you communication of these things is is 2, at best. you cannot just say nothing because you dont have a clue yet what is causing it... smh.

Agreed. My traceroutes to gls.ddo.com look normal and show the same last few hops as other posters' traceroutes.

Last night I had a continuous ping to gls.ddo.com running in a window on a secondary monitor while I played. I spent roughly an hour soloing early heroic missions for faction on a bank mule and encountered minimal instances of lag. When it did lag, it was extremely short-lived. This was on a wizard/warlock with two of the *dreaded* warlock auras running while spamming chain missles and so forth.

I switched to my lvl 30 shuriken build (on the same server), joined a raid with 9 other people in it and almost immediately started experiencing frequent, long-lasting periods of lag lockup and rubber-banding. This continued for an hour before I gave up in frustration. During the entirety of this, the response times on the continuous ping hovered around 50ms. No lost packets or timeouts, no noticeable increase in latency.

An additional piece of evidence against the lag being a network-based problem is that the GUI's in-game connection status indicator icon stays green, even during the lag. I have yet to see it turn yellow or red during one of the extended lag spikes since the datacenter move.

The one possible network related problem I could think of that would cause the symptoms we're experiencing is if the DDO client has a hard-coded bandwidth cap and it somehow got reverted to a lower value during the move. This could explain why soloers and smaller groups in early heroic missions don't see the lag like end-game raids with 10+ people do. Turbine, has this possibility been investigated yet?

If it's not that, it would appear to be an IO bottleneck somewhere on the back-end infrastructure. However, I would think something like that would be fairly easy to spot though given the readily available utilities for monitoring CPU utilization, disk IO, RAM usage, network interface utilization, and database queuing and response times.

[lugoman]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

There are many types of lag, but the kind I notice more after the move is the 3 to 4 second game stopping pause that effects everyone in the party. It is similar to what has always happened in pt 1 of the shroud as you approached the chests. It seems to pause as the server is doing something, not a connection issue. Now it happens in many parts of the shroud and it happens every time I have run the shroud. Here is a list:

every time a portal is destroyed in pt 1
When all 4 bosses are killed and the barrier around crystal drops (makes killing crystal before bosses reach it very hard)
when harry is killed in pt 4
when book is killed in pt 5

[Flavilandile]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

In all honesty, most of the traceroute shows that one specific router stop answering from time to time ( and when he answers he does that with a private IP ).
He might be one of the source of lag, but he is probably not the source of lag.

If you really want us to help, we need to be able to traceroute the servers were are on ( at least ) and eventually ping them...
But they stopped answering to traceroutes at some point in 2011...
( and we will need the new IPs, I suspect they will be in 198.252.160.0/24 range, and getting them officially will be easier than having to wireshark them )

Strangely when no mob is active in DOJ, there's no lag, then as soon as there's Blades and mob jumping everywhere stuttering starts... It's the same for Wyrm, as long as Aggy talks there's no lag, as soon as she become active, lags hit. And that lag leaves the instance, it spreads out to every body on the server to an extand or another.

Before the move it wasn't like that. So either you have a big issue with the performances of your new backend network, or there's something in the setup you did in the new datacenter that do not work.

Did you virtualize the servers ? ( I know from Last Year G-Land Issues that the servers weren't virtualized in the old datacenter )
Are you sure there's not an issue that wasn't seen when you moved from 32bits systems to 64bits ones ?
If you did Virtualize, have you configured enough capacity to each virtual machine ? ( Network, Memory, CPU, Network, CPU, Network )

Yes usually I say that the lag is between Turbine and the Client, but not this time... For me the lag clearly sits somewhere in side Turbine's side. some of it can come from some neatwork not optimized for what he has to do, but my gut guess is that most of it comes from issues with the servers themselves. ( either configuration issues on the VMs or a deeper problem, like old code that doesn't like the new servers )

[dredre9987]

Not just fans.. Players.. honestly our guild participation has dropped 80% because person after person is "taking time off" until the lag issue is fixed. A LOT of what we did for group activities revolved around raiding and that is not really possible anymore.

Do you REALLY want to see what is happening? Pull 12 people together at Turbine, log in to any PRODUCTION server and run ANY raid (especially the newer ones) you should have data coming out your wazooo. you keep putting it on us but the reality is WE ALL are experiencing the issues and it is KILLING us and our communities.


Negative, When I was in ML a long time ago we experienced heavy lag at one point, over IRC the Turbine employees at Turbine did not see lag at all. til some went home and tried it. This could be the same type of thing where internally they aren't seeing it so they ask for more info.

[Grace_ana]

If you call IT and tell them your computer won't turn on, I guarantee the first thing they will ask you is to check and see if it is plugged in. Now, you can get ticked off and yell about it, or you can just check and confirm it is plugged in. One of those options is more productive than the other.

If Turbine calls the data center and tells them, "Dude , our game is broke, we got lag, man," they will ask questions. One of the things they will want them to do is to give them data to eliminate possibilities. Hence, the requests for tracerts. They send the data, and say, "See, it's not this. Now you can check that." Or, in other words "Yes, it's plugged in. Now move to the next step."

I don't know why this is hard to understand.

[Fhauvial]

In all honesty, most of the traceroute shows that one specific router stop answering from time to time ( and when he answers he does that with a private IP ).
He might be one of the source of lag, but he is probably not the source of lag.

If you really want us to help, we need to be able to traceroute the servers were are on ( at least ) and eventually ping them...
But they stopped answering to traceroutes at some point in 2011...
( and we will need the new IPs, I suspect they will be in 198.252.160.0/24 range, and getting them officially will be easier than having to wireshark them )

Strangely when no mob is active in DOJ, there's no lag, then as soon as there's Blades and mob jumping everywhere stuttering starts... It's the same for Wyrm, as long as Aggy talks there's no lag, as soon as she become active, lags hit. And that lag leaves the instance, it spreads out to every body on the server to an extand or another.

Before the move it wasn't like that. So either you have a big issue with the performances of your new backend network, or there's something in the setup you did in the new datacenter that do not work.

Did you virtualize the servers ? ( I know from Last Year G-Land Issues that the servers weren't virtualized in the old datacenter )
Are you sure there's not an issue that wasn't seen when you moved from 32bits systems to 64bits ones ?
If you did Virtualize, have you configured enough capacity to each virtual machine ? ( Network, Memory, CPU, Network, CPU, Network )

Yes usually I say that the lag is between Turbine and the Client, but not this time... For me the lag clearly sits somewhere in side Turbine's side. some of it can come from some neatwork not optimized for what he has to do, but my gut guess is that most of it comes from issues with the servers themselves. ( either configuration issues on the VMs or a deeper problem, like old code that doesn't like the new servers )

It looks like these are the IPs, but they're non-traceable.




192.252.160.40 Argonnessen
192.252.160.41 Cannith
192.252.160.42 Ghallanda
192.252.160.43 Khyber
192.252.160.44 Orien
192.252.160.45 Sarlona
192.252.160.46 Thelanis
192.252.160.47 Wayfinder



Traceroute to Sarlona:




7 11 ms 10 ms 10 ms be-11719-cr02.denver.co.ibone.comcast.net [68.86.86.77]
8 10 ms 9 ms 11 ms hu-0-10-0-6-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.14]
9 9 ms 9 ms 10 ms dvr-edge-13.inet.qwest.net [72.164.247.149]
10 49 ms 50 ms 50 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
11 50 ms 49 ms 50 ms 206.103.215.50
12 51 ms 50 ms 50 ms 63.236.3.130
13 50 ms 50 ms 55 ms 10.192.216.4
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Basura_Grande]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Why are you so sure it's a network issue?

[Thyriani]

Not sure what's different on my end, but I haven't had any of the game breaking horrible lag everyone else has been, including a few of my guildies that have quit the game due to it. Hope it gets resolved soon for you guys. It's weird that it's not universal.

[Deadlock]

Plan for tonight was 6* run on all lvl 25 House C challenges (we don't do Kobold Island because the mechanics are tedious and Orthon Lieutenant have been broken since it was released).

Did Picture Portals - Epic, 6*, medium infrequent lag.
Did Moving Targets - Epic, complete disaster, frozen for 9 minutes solid while counter continues to count down, with 4* in the bag and last boss in the room with us but nobody could move. For 9 minutes.

Result: Lost the 6* XP. Everyone including myself log off in disgust and frustration.

[Kydrou]

From what i have seen and witnessed, the bigger the quest map, the bigger the lag. Specially if it's one single map with lots of mobs.

[cpw_acc]

Trial by fury. Right now. Ghallanda.
Killed by lag at end boss
Haven't been able to move for about 10 minutes.

[Kza]

On khyber. Played solo to minimize lag. ( froze completely yesterday in thunderholme with group). All solo runs had lag for over 2 hours playtime. Never had lag like this before during 10 years. In an endfight there 7 mobs spawned it froze and i almost got killed. Boring play like this sadly.

Maybe turn off all ppls auras and epic destinies and turn off bigger mobspawns in wildernes areas when more Ppl in the zones? My copper that lag would reduce significantly.

[Kompera_Oberon]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.
The problem with this request is that it is wasted effort. Seriously, please stop asking players to waste their time on an effort which will never help resolve this issue. Even the time Turbine spends in reviewing this information is wasted time, and would be much better spent investigating other possibilities.

When a player has no lag and then s/he and 11 other persons suddenly see crippling lag when they enter a raid zone, the issue is clearly not on the network side. When a player enters a raid their route to DDO does not suddenly change, except perhaps in the very last hops inside the Turbine intranet. So look at your servers, look at your intranet, and stop asking for useless traceroute information. You have the detail you need already.

Now, some people have suggested that a single person of the 12 in a raid with a poor network connection can influence the play experience of all of the people in the raid. If this is the case then the only way that your customers collecting traceroute information for you is going to help is if all 12 persons in the raid do so, and then submit this information in some manner which shows it to be a grouped collection of potential debugging information. This is not likely to ever happen. Some players do not have the technical capability to collect this information for you. Some simply don't want to spend their time on what seems to be a pointless exercise. And some just disconnect in frustration when things like this happen. However, Turbine should be able to do this using their own internal resources.

If it is true that one customer with a poor network connection can negatively impact everyone else in the zone, then Turbine can resolve this by writing your code in a manner which does not lag players with perfectly good network connections just because that one person has connectivity issues.

[dunklezhan]

I've not really experienced lag in DDO until recently - bad ping yes, but I'm on the other side of the ocean to the servers so I kind of expect that. Makes traps "fun", but whatever.

I have of course always had what we all get in certain places - what I call "graphics" lag and "DPS" lag - like south marketplace (now fixed I think), black loch and then wierdness in places like the shroud. Both of those could be fixed by more efficient code, I'm sure, but are essentially not the problem this time.

This time I'm seeing much more of what I would call true lag everywhere, whether on the ship, in quests, or whatever - rubber banding, things not proccing or interacting for what feels like an eternity before springing into life, and affecting the whole group not just one person. This really is not something I've seen with much frequency in all my time playing DDO, and nothing's changed at my end.

There's certainly a lot of this at the moment in House P and the anniversary quest - but I put that down to the anniversary event and therefore a temporary thing. No idea if its maybe causing the general lag, mind you.

I've not been measuring any of this scientifically, and its not generally gone on for long enough at a stretch to be worth trying to switch out and run traceroutes etc. My observations are from very fallible human memory. But I just wanted to add my voice to the current problems being noticeably different to usual and definitely not anything like "graphics lag" or "DPS lag" type situations.

[dunklezhan]

If it is true that one customer with a poor network connection can negatively impact everyone else in the zone.

If it is true, then I for one am willing to do what I can to upgrade my home network and make sure as far as possible that this person is not me. But they'll have to actually say so.

Anyone know of a good free tool for testing the quality, rather than speed, of your home network?

[-Samaka-]

My partner and I were just running Master Artificer looking for a Toven's Hammer... and during the final fight, when the Magefire Cannons pop up, we had MASSIVE lag. So severe we nearly died and were literally jerking around the area like crazy. Walk forward, lag backwards, lag sideways, just bizzare. Lasted a few minutes, then normal function resumed and we were able to finish the fight.

If that happened during a major raid fight with 6 or 12 people I can only imagine how crazy that would of been! :/

[nikos1313]

when i started playing this game, the lag was kinda small.
as the years went by, the lag was increasing in serious amounts, and more and more. we complain about lag for years now and noone seems to pay any attention.
we only get small repairs, that dont do much, and after a week tops, the lag is back.
we send million of post for feedback, and the developers send their ''thanks for the feedback, we working on it''
well guess what, whatever you doing, stop doing it, it doesnt work.
either fix it once and for all by spending some more money, or just admit that you cant, so the person who makes the decisions, hire some other ppl.

i was-and still am- on a break from this game, about a year.
i had to, because i had to move for work, last april.
i came back in november and started playing.
then the triple points offer came up at xmass, and because im from Greece, i couldnt get advantage of it, because of some new web transaction regulations.
the lag was big as well.
after that, i kinda lost interest and didnt bother with game.
i was pretty often visiting the forums, just to keep reading about more lag and problem with game.
will you turbine ever fix this game?
i mean, its been YEARS OF LAG. ***?

[bonscott87]

Came here to see if the lag was fixed yet and that would be a "no". Guildies get rubber banding on the guild ship let alone in a quest (Thelanis). We've all quit playing for now. We'll keep checking in from time to time to see if it's been fixed.

[Tahkhesis]

I logged in and could actually play today. I flushed my DNS twice, and a guildie had me check my DDO Cache folder. Inside there were 5files from today,and index, AND an index dated 2 days before the server move. I deleted the folder. I'm not very techy, but I deleted the folder and haven't had an issue thus far (5 hours strong). Might be a coincidence, but hell, I'll take what I can get.

Still shelving my epic toons until there's word of performance improvement, but pretty stoked I can run my lowbies for the interim.

[Sam1313]

I just 2 manned The Shroud heroic with a guild member and there was very little lag in it. Could of been because there was only 2 of us? I don't know? I did run 2 quests and no lag in the quest but I did have some lag in the public instances like the Harbor.

[Deadlock]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Do your network people have a data gathering tool we can run client side to gather the information they require?

[Mortas]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Did a scientific test showing pets set off lag then dies down. Was in Haywire for favor 2 boxing, with the piker at the entrance. Was hopping around putting out flame jets when another player brought a character in. Things were briefly still fine then I started hitching. She had summoned a skeleton and was running around the entrance lava on fire or whatever it is gnomes do. We did some tests with and without the pet and with pet gone hitching virtually disappeared. With the pet resummoned at the entrance there was more obvious hitching but not bad. Then, with pet running around on fire, there was very noticeable hitching. Hitching was a bit less each time she re-summoned so there seems some evidence of caching.

Makes me wonder if the AI on a spawn is having node issues when it loads, lagging out other stuff. Players don't have nodes as we have eyes but the maps often have navigation nodes, if DDO is programmed with that method and that was the main one at the time DDO was created. This is all supposition by me so take it with a grain of salt. If this is a valid technique used, the nodes are main reasons players wonder why pets are zooming off in certain directions - they are going to their nearest nodes to their targets - most likely. Again, supposition on my part but seems plausible.

Yeah, the servers are a bit hosed.

I know the devs don't want to sell the farm giving away any secrets or false promises but a little technical detail can help moral. On the LoTR side they announced they were switching ISPs, so good thing perhaps. Do DDO and LoTR share the same center now ?

As far as the requests for tracert reports, I've done the following suggestion for my own projects; devs should be able to inject a tiny bit of debug code to gather trace data. Allow a user to click a check box in the launcher options to have this work noting they may experience higher lag during the session. According the the various old lawsuit announcements, Turbine stated they pour millions into the game so should have the database resources to gather meaningful, worldwide data.

I like the game, will continue to like the game but may need to take a couple months off for things to settle down. Coming back after some updates usually has the gaming feeling very fresh :)


Good Hunting !

[Aelonwy]

I logged in and could actually play today. I flushed my DNS twice, and a guildie had me check my DDO Cache folder. Inside there were 5files from today,and index, AND an index dated 2 days before the server move. I deleted the folder. I'm not very techy, but I deleted the folder and haven't had an issue thus far (5 hours strong). Might be a coincidence, but hell, I'll take what I can get.

Still shelving my epic toons until there's word of performance improvement, but pretty stoked I can run my lowbies for the interim.

I wish I was more tech savvy. I took a look in the turbine/DDO unlimited folder on my comp but i couldn't find anything labeled cache or index.

[Aletys]

I logged in and could actually play today. I flushed my DNS twice, and a guildie had me check my DDO Cache folder. Inside there were 5files from today,and index, AND an index dated 2 days before the server move. I deleted the folder. I'm not very techy, but I deleted the folder and haven't had an issue thus far (5 hours strong). Might be a coincidence, but hell, I'll take what I can get.

Still shelving my epic toons until there's word of performance improvement, but pretty stoked I can run my lowbies for the interim.

Where is the DDO Cache folder located?

[Silverleafeon]

Did a scientific test showing pets set off lag then dies down. Was in Haywire for favor 2 boxing, with the piker at the entrance. Was hopping around putting out flame jets when another player brought a character in. Things were briefly still fine then I started hitching. She had summoned a skeleton and was running around the entrance lava on fire or whatever it is gnomes do. We did some tests with and without the pet and with pet gone hitching virtually disappeared. With the pet resummoned at the entrance there was more obvious hitching but not bad. Then, with pet running around on fire, there was very noticeable hitching. Hitching was a bit less each time she re-summoned so there seems some evidence of caching.

Makes me wonder if the AI on a spawn is having node issues when it loads, lagging out other stuff. Players don't have nodes as we have eyes but the maps often have navigation nodes, if DDO is programmed with that method and that was the main one at the time DDO was created. This is all supposition by me so take it with a grain of salt. If this is a valid technique used, the nodes are main reasons players wonder why pets are zooming off in certain directions - they are going to their nearest nodes to their targets - most likely. Again, supposition on my part but seems plausible.

Yeah, the servers are a bit hosed.

I know the devs don't want to sell the farm giving away any secrets or false promises but a little technical detail can help moral. On the LoTR side they announced they were switching ISPs, so good thing perhaps. Do DDO and LoTR share the same center now ?

As far as the requests for tracert reports, I've done the following suggestion for my own projects; devs should be able to inject a tiny bit of debug code to gather trace data. Allow a user to click a check box in the launcher options to have this work noting they may experience higher lag during the session. According the the various old lawsuit announcements, Turbine stated they pour millions into the game so should have the database resources to gather meaningful, worldwide data.

I like the game, will continue to like the game but may need to take a couple months off for things to settle down. Coming back after some updates usually has the gaming feeling very fresh :)


Good Hunting !


I have proved (by spending tons of plat and shards to respec back and forth) that Pet Buffs cause serious lag issues, its caused by constant rechecking of pet buff status (which could simply recoded into "buff happen upon creation and stick").

I managed to provoke lag by simply summoning a wolf pet inside shroud part 1, invoking "oh I am lagging all of a sudden" comments, and this was U29 not post data center move.

Pets themselves can at times provoke lag as well.

Note that unless you are sitting on the edge of lag issues, its much harder to discern, but Pet/Pet Buffs/Auras/Tree Forms/Spamming Cloud Spell/Spike DPS/Ect can all contribute.



Or simply put, some build live near the edge of lag, add in the data center move's 1~4 second delay/logjam/whatever and suddenly these players get pushed over the edge; next group them up in a 12 man raid; then add teleporting monsters; somewhere along the line, the raid freezes; then other players not in the raid but instanced with them also freeze; the snowball continues down the mountain; etc...



And yes, PET AI locks up often indeed, Druid Wolf being much better than most, but even it has issues every 2~3 minutes at times.

[Dark_Helmet]

So far, the only solution to avoid the Lag in DDO is to just not play the game.

http://content.randomenthusiasm.com/d0pIHK2iS.gif

[Tahkhesis]

Where is the DDO Cache folder located?

Disclaimer: I am not tech savvy in any way. I cannot confirm, deny, or even speculate really that this will work/is a viable plan.

To answer your question: C/Docs/DDO/Cache: Inside mine, there were 5 files dated from 03/16, and 2 files marked index. Hovered over, and 1 was from today, but 1 was from 2 days before the move. I deleted the entire folder, and thus far it's been smooth sailing.

Important footnote: I was experiencing crippling lag on all level toons, solo, in groups, whatever. Had a toon stuck in Amrath for 3 days, lag wiped in haverdasher over level on a TR toon 'cause I couldn't move. After I did this, I can actually play with only minor hiccups. I have not tried raids, nor epics though. But my heroic toons are cruising with no issues.

Steps I took:Flushed my DNS, deleted cache folder, reinstall client.

It could be coincidental, a placebo effect, or just luck. But it worked for me.

[Nyata]

Disclaimer: I am not tech savvy in any way. I cannot confirm, deny, or even speculate really that this will work/is a viable plan.

To answer your question: C/Docs/DDO/Cache: Inside mine, there were 5 files dated from 03/16, and 2 files marked index. Hovered over, and 1 was from today, but 1 was from 2 days before the move. I deleted the entire folder, and thus far it's been smooth sailing.

Important footnote: I was experiencing crippling lag on all level toons, solo, in groups, whatever. Had a toon stuck in Amrath for 3 days, lag wiped in haverdasher over level on a TR toon 'cause I couldn't move. After I did this, I can actually play with only minor hiccups. I have not tried raids, nor epics though. But my heroic toons are cruising with no issues. But I was curious and took a peek.

Steps I took:Flushed my DNS, deleted cache folder, reinstall client.

It could be coincidental, a placebo effect, or just luck. But it worked for me.

Interestingly, I only have one Index file.... wonder if that has something to do with it. I haven't deleted mine btw, because aside from epic raiding my game is doing 'okay-ish' - occasional delayed casting on a heroic druid I am mostly playing right now, but aside from that nothing earth shattering.

[bohemian3]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

Is there a best place to send this information or should we be opening up a bug report for each lag episode?

[diasho2]

http://content.randomenthusiasm.com/d0pIHK2iS.gif

well put time to pull out my old single player offline games, steam will allow me to play games other than ddo. On the bright side this is saving me from spending more money on points.

[Nhennan]

Data centre move has clearly not gone well.

Performance on Orien (from an Australian location) has definitely declined. Substantial lag at many points including:

1. Leg Shroud (LH incompleteable and LN laggy).
2. Lag in all instances to varying degrees where is previously didn't exist.
3. Lag on High Road (managed to pick up my own soul stone after a forced DC).
4. DotJ incompleteable on EH (just doable on EN).

But the worst was last night when I had 3 forced DC (red death). I haven't seen that issue for a couple of years! (since I upgraded my laptop) Occurrences were in EH WizKing, one of the High Road quests (solo in the castle), and LH Tempest Spine (short man).

It appears that the problem has actually got worse since the weekend. And given how unpopulated the social tab is, that's no mean feat!

Good luck to the team working to fix this. But I'm kind of glad that I'm working in the field for the next few days and won't be frustrated with trying to play DDO.

[Ague]

It looks like these are the IPs, but they're non-traceable.




192.252.160.40 Argonnessen
192.252.160.41 Cannith
192.252.160.42 Ghallanda
192.252.160.43 Khyber
192.252.160.44 Orien
192.252.160.45 Sarlona
192.252.160.46 Thelanis
192.252.160.47 Wayfinder



I can definitely confirm that those are not the IP addresses of the new servers. From what I can tell, the IP's are on the private side which are accessed directly from the gls server and not (easily) accessible from a standard browser.

I can't think of anyway to add a tracert or ping or something to YourDDO that will show results from your location. It will always show routing information from my server to the destination server, which would be not very helpful to anyone in this situation, I would believe.

[Flavilandile]

It looks like these are the IPs, but they're non-traceable.




192.252.160.40 Argonnessen
192.252.160.41 Cannith
192.252.160.42 Ghallanda
192.252.160.43 Khyber
192.252.160.44 Orien
192.252.160.45 Sarlona
192.252.160.46 Thelanis
192.252.160.47 Wayfinder




Yep, as I said, servers stopped answering traceroutes in 2011. That's why the GLS server has been used since then.



I can definitely confirm that those are not the IP addresses of the new servers. From what I can tell, the IP's are on the private side which are accessed directly from the gls server and not (easily) accessible from a standard browser.


They have both a public and a private address.

Old Server Public Addresses :


74.201.106.53 Wayfinder [DE]
74.201.106.64 Ghallanda
74.201.106.56 Argonnessen
74.201.106.21 Thelanis
74.201.106.22 Sarlona
74.201.106.23 Khyber
74.201.106.59 Cannith
74.201.106.60 Orien


Old Server Private Addresses :


Wayfinder 10.67.112.53
Ghallanda 10.67.112.64
Argonnessen 10.67.112.56
Thelanis 10.67.112.21
Sarlona 10.67.112.22
Khyber 10.67.112.23
Cannith 10.67.112.59
Orien 10.67.112.60


Note : I didn't hack anything, once upon a time both list appeared in logfiles ( launcher and dndclient ).

Now the problem is that we don't know the new public ones... so we don't know where to send the traceroutes ( and we won't get answers anyway as they disabled it on the server )

[Vallin]

We do appreciate the frustration being expressed by people experiencing lag in the game. We are working on it. The more information we can get from you regarding time, server, trace route and other information, the better, as we send that to our network folks for further investigation.

5:40pm, Khyber, Tracker's Trap fighting Luggan the Cudgeler. Total lag causing multiple deaths and causing the game to be unplayable.

Here is the problem. I am a VIP and I have been playing since July 2006. I play 95% of the time in a static two or three person group. We have spent a lot of money on this game and it is wrong for us to have to spend even more money on resurrection and spell point resources because of lag problems. We did not have a lag problem here in this case because of a lot of spawns. We were fighting a SINGLE ENEMY. TWO PEOPLE engaging it. THAT IS ALL.

Your game is broken, Turbine. This is not playable. I understand if we had to avoid raids with 12 people or if we had to avoid quests with known problems and lots of mobs spawning at the same time. But we can't even finish a basic quest in a static two person group fighting a single enemy.

Fix this game please. You are seriously on the verge of losing me as a customer, and I tend not to complain. If you are hearing it from people like me then you really need to do something quickly.

Vallin.

[FIXTHELAG]

5:40pm, Khyber, Tracker's Trap fighting Luggan the Cudgeler. Total lag causing multiple deaths and causing the game to be unplayable.

Here is the problem. I am a VIP and I have been playing since July 2006. I play 95% of the time in a static two or three person group. We have spent a lot of money on this game and it is wrong for us to have to spend even more money on resurrection and spell point resources because of lag problems. We did not have a lag problem here in this case because of a lot of spawns. We were fighting a SINGLE ENEMY. TWO PEOPLE engaging it. THAT IS ALL.

Your game is broken, Turbine. This is not playable. I understand if we had to avoid raids with 12 people or if we had to avoid quests with known problems and lots of mobs spawning at the same time. But we can't even finish a basic quest in a static two person group fighting a single enemy.

Fix this game please. You are seriously on the verge of losing me as a customer, and I tend not to complain. If you are hearing it from people like me then you really need to do something quickly.

Vallin.


I completely agree with the guy above. The lag spikes are awful, distracting, and costly. You need to upgrade your infrastructure or be prepared for rage-quits and bad reviews.

[GargaronDE]

This lags issue strongly reminds me about an issue in my company where we had lags in a data warehouse frontend. Finally we found that the issue was created by the database servers in the background. Under special circumstances the IO queue to the database files got stuck and until the queue was emptied the waiting peocesses just got stuck and continued afterwards, seemingly without any further problem
I assume that the datacenter move included some hardware change and maybe some "optimized" code for the old systems runs havoc on the new systems

Hopefully this here it nothing like that because these issues are very application specific and are very difficult to analyse and even more difficult to resolve because changes on that level may cause problems elsewhere on every step

[archangel44]

..................
5:40pm, Khyber, Tracker's Trap fighting Luggan the Cudgeler. Total lag causing multiple deaths and causing the game to be unplayable.

Here is the problem. I am a VIP and I have been playing since July 2006. I play 95% of the time in a static two or three person group. We have spent a lot of money on this game and it is wrong for us to have to spend even more money on resurrection and spell point resources because of lag problems. We did not have a lag problem here in this case because of a lot of spawns. We were fighting a SINGLE ENEMY. TWO PEOPLE engaging it. THAT IS ALL.

Your game is broken, Turbine. This is not playable. I understand if we had to avoid raids with 12 people or if we had to avoid quests with known problems and lots of mobs spawning at the same time. But we can't even finish a basic quest in a static two person group fighting a single enemy.

Fix this game please. You are seriously on the verge of losing me as a customer, and I tend not to complain. If you are hearing it from people like me then you really need to do something quickly.

Vallin.

[Pomdude]

..................

Ditto
My only request is that you spend some time talking to us.
No one here really wants to quit as we have no lives and DDO has monopolised our beings for so long :)
However I cannot actually physically play the game at the moment. That is nuts. I am soloing low level quests and rubberbanding / stuttering / getting booted on a regular basis.
This is not fun anymore.
I have downloaded another game and await some information about whether you can afford to continue or not.

This must be about money now? To fix this I assume will cost a lot - us leaving only creates less revenue as does no new player base after people read the forums.
You have my VIP sub - at least for now. But please tell us whether this is viable or it is time to stop throwing money away as that is not reasonable.

Cheers Pom

[-Samaka-]

Well last night (Friday 16 Apr) and today (Saturday 17 Apr) the lag seems to be back on Sarlona.

Rubber-banding all over the place, teleport lag (especially going around corners in the environment), mobs running OVER walls in quests instead of proper pathing, traps not going off until well after they should have (not really going to complain about that one ;)).

In general, after this patch last Thursday (15 Apr) the lag is considerably worse than it was the previous week! :(

[Greyhawk6]

Been this way on and off since 2006.

Not seeing more or less...just the same lag there has always been.

[Deadlock]

Been this way on and off since 2006.

Not seeing more or less...just the same lag there has always been.

As an old timer I can assure you that we've been dealing with something special recently :)

[alwong8]

As an old timer I can assure you that we've been dealing with something special recently :)

I agree that the new lag is something else and I will be taking a break for a while to do something more productive or fun. If DDO is gone when I come back. oh Well.

Albert