Anyone else having problems updating the game/starting?

[Deslen]

On both mine and my fiance's computer, it gets to 55%, then fails. It waits a minute, tries again, then promptly fails.

Any help? =(

[Deslen]

It goes to update files, then fails, and says "Unkown error: 0xffffffff80043038"

[moomooprincess]

I had no problems updating today. I did login afterwards, but I logged out right after that.

the only caveat, I did mine early in the day.

[Deslen]

It gets to the point where Windows asks if it's okay if DDO makes changes to the computer. I click yes, then the client appears to restart. Then it fails at 55% and tries again every 60 seconds.

It only asks me for permission once. It only restarts the client once.

I tried turning off that setting on windows, and it does behaves the exact same, minus asking permission to modify things.

It's rather frustrating not being able to play =(

[moomooprincess]

Do you need to run as admin?

Is your directory that Turbine in a PUBLIC directory or a Private directory?

[Deslen]

Do you need to run as admin?

Is your directory that Turbine in a PUBLIC directory or a Private directory?

I tried running as admin. The only difference is that it asked permission to modify the computer first, did not restart the client, but gets hung up at the same spot.

How do I see if it's a public or private directory?

[moomooprincess]

Bummer, meant to say HIDDEN. Brain is getting old.

Open Computer and go to the folder that contains the directory Turbine is in.

Right click on the folder for Properties. Look at the bottom.

Is it flagged as Hidden?
Is it flagged as Read Only?

[Deslen]

Bummer, meant to say HIDDEN. Brain is getting old.

Open Computer and go to the folder that contains the directory Turbine is in.

Right click on the folder for Properties. Look at the bottom.

Is it flagged as Hidden?
Is it flagged as Read Only?

No. Neither.

It's a normal folder.

[moomooprincess]

On the Launcher Mune, in the upper right there are some small buttons.

The Options BUTTON(I call it the down arrow)

On mine I allow Akamai Netsession for initial file downloads that means my box is checked.

Do you block Akamai?

[Deslen]

No. Neither.

It's a normal folder.

I take that back... double checked, and it is read-only. I uncheck the box, confirm all items in the folder no longer read only, then click apply, but every time I go back to change it's read only again.

[moomooprincess]

I take that back... double checked, and it is read-only. I uncheck the box, confirm all items in the folder no longer read only, then click apply, but every time I go back to change it's read only again.

That means you installed into one of those Microsoft Folders. Since you have been able to update there before I say leave it as it is.




I noticed Turbine did this to me on my test laptop, I uninstalled and then installed into the C:\Program Files(x86) directory.

[Deslen]

That means you installed into one of those Microsoft Folders. Since you have been able to update there before I say leave it as it is.




I noticed Turbine did this to me on my test laptop, I uninstalled and then installed into the C:\Program Files(x86) directory.

That's lovely e.e;; I hope I don't have to reinstall the entire game... Gods, that takes forever...

[moomooprincess]

Did you try the Akamai Netsession thing I said in a post up above?

[Deslen]

Did you try the Akamai Netsession thing I said in a post up above?

I checked your post, didn't see anything anywhere in what I've done about akami, on permissions or otherwise.

[Deslen]

I checked your post, didn't see anything anywhere in what I've done about akami, on permissions or otherwise.

Aah, okay, found what you mentioned. Yes, it is checked.

[Deslen]

Post #9

On the Launcher Menu, in the upper right there are some small buttons. (Most people don't play with this stuff)

The Options BUTTON(I call it the down arrow)

On mine I allow Akamai Netsession for initial file downloads that means my box is checked.

Do you block Akamai?

No. I have not blocked Akamai.

[moomooprincess]

Post #9

On the Launcher Menu, in the upper right there are some small buttons. (Most people don't play with this stuff)

The Options BUTTON(I call it the down arrow)

On mine I allow Akamai Netsession for initial file downloads that means my box is checked.

Do you block Akamai?

[Deslen]

Update: My Fiance's computer has updated the client and allowed her to load.

I'm still having the same issues =(

[moomooprincess]

Back to the Options MENU

On the PROXY TAB

Click No Proxy PRESS OK, and try.

Click Use the System Proxy Setting PRESS OK and try.

Mine is Use the System Proxy Settings but Turbine has had problems with this in the past.

[moomooprincess]

My last idea

Copy your current UserPreferences.ini File located here

C:\Users\<your directory on your machine>\Documents\Dungeons and Dragons Online

I call it UserPreferencesOCT15.ini

Once you have it copied, DELETE the ORIGINAL file.

Retry installing and have everything set to what you originally had on the options menu.

[Deslen]

My last idea

Copy your current UserPreferences.ini File located here

C:\Users\<your directory on your machine>\Documents\Dungeons and Dragons Online

I call it UserPreferencesOCT15.ini

Once you have it copied, DELETE the ORIGINAL file.

Retry installing and have everything set to what you originally had on the options menu.

*heavy sigh* tried both of your last suggestions, to no avail.

I really appreciate your help, but at this point I think I'm going to give up for the night.

I pray the devs can make some sense of the error code on the ticket I submitted, and get me help so I can play over the weekend.

I'ma go take a nice hot bath with Pealea.

[Deslen]

Same issues the next evening.

I'm afraid I'm going to have to reinstall.

The fact that I submitted a ticket last night, and have gotten no response, is rather disheartening.

If I am unable to play the game, I'll have to cancel my subscription. I guess hope a re-install fixes it?

[Deslen]

Update: Tried to re-install on my primary drive. Same error.

[MagicBlue]

I need to disable the Web Protection of my Avira antivirus to successfully update and avoid fails. At the end of update i put it again active.
I took a bit to understand it long ago, but that was the cause of the problem.

[Deslen]

I need to disable the Web Protection of my Avira antivirus to successfully update and avoid fails. At the end of update i put it again active.
I took a bit to understand it long ago, but that was the cause of the problem.

I tried that. I tried disabeling window firewall.

This has never been a problem before. It is a problem now.

Other people have had this same problem, but it was never addressed by the devs.

I have cancelled my subscription. I see no point in paying for a game I cannot play. I will re-sub when I can play again.

I submitted a ticket last Friday. I have received nothing.