Downtime Notice: Monday, May 18th from 3:00 AM to 12:PM Eastern (-4 GMT)

[Cordovan]

UPDATE: The game worlds have reopened! Thank you for your patience, and we will see you in the game!

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT). The forums may remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

[Cordovan]

This extended downtime is necessary due to some significant back-end systems maintenance and hardware work.

[Aram40]

Greetings DDO team,

I am curious if the problems and others have been experiencing with the inabillity to access the DDO in game store, i.e the page either doesn't load or is extermely slow to load, if that will be addressed in monday's maintenance. Will it or not? Or is there some other means of addressing this? Thank you.

Aram

[Qhualor]

Oh sure. The same day I get my cable and Internet hooked up finally. I'm jonesin' for DDO :D

[moomooprincess]

This is a Turbine wide maintenance.

IC is going to be using Steam Wallet. No idea of the impact on DDO, if any, maybe future?

https://www.infinitecrisis.com/forums/showthread.php?21223-Infinite-Crisis-Store-Update-May-18th

LoTRO says until 2 PM

https://www.lotro.com/forums/showthread.php?568724-Scheduled-Maintenance-May-18th-from-3-00AM-to-2-00PM-Eastern-(-4-GMT)

I expect the game to be up Tuesday, and if it is sooner, then it is a bonus.

[Lyr_Levaine]

really only two things right now: Does it fix the NPCs? Does it fix the pre U- whatever that altered guildships so that the game does not recognize that I have already spent real world money to buy gameworld astral shards to buy an airship? Not to complain, I love the new airship rules, I just would like the game to acknowledge that I have already spent a lot of real world capital to get the ship my guild has already; fix that, And I will spend more to get a better ship ... do not, and no more money, simple, easy to comprehend ... now, DO!

[Nestroy]

Turbine and Hardware downtime, alright. Any chance we get some fixes in the process too? Or do we see another downtime soon (TM) for them?

[shagster]

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT). The forums may remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

Is it necessary that you schedule downtime on EVERY SINGLE stat holiday that isn't US?

Couldn't you shift updates to Wednesdays or something?

<sigh>

[Scrapco]

Is it necessary that you schedule downtime on EVERY SINGLE stat holiday that isn't US?

Couldn't you shift updates to Wednesdays or something?

<sigh>

In a M-F work week, doing serious maintenance on any day other than Monday is fraught with peril.

Dunno, move to Australia maybe.

[patchiesdad]

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT). The forums may remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

Is the game down now? I keep getting error logging in connection closed

[Szordrinn]

Is the game down now? I keep getting error logging in connection closed

Same issue here :

http://i19.servimg.com/u/f19/12/10/16/73/captur10.png

[brimstone06]

Same issue here :

http://i19.servimg.com/u/f19/12/10/16/73/captur10.png

Ditto here. Nothing on my PC has changed from this morning when I was able to log in (about 12 hours ago).

[SofiaNRage]

Greetings DDO team,

I am curious if the problems and others have been experiencing with the inabillity to access the DDO in game store, i.e the page either doesn't load or is extermely slow to load, if that will be addressed in monday's maintenance. Will it or not? Or is there some other means of addressing this? Thank you.

Aram

If you log out to the character selection screen, and go to the store there, then log in, I've found that it will often display the store in the game. Just a work around

[TakeItToTheLimit]

Same issue here :

http://i19.servimg.com/u/f19/12/10/16/73/captur10.png

Yep I'm getting it too https://www.ddo.com/forums/images/smilies/frown.png

[Wonedream]

Same issue here :

http://i19.servimg.com/u/f19/12/10/16/73/captur10.png

Yeah, I am getting the same message myself. Guess Ill wait til server is back up... it sounds like an unscheduled maintenance (on a Saturday :/) is happening. Im gonna check out some other games in the meantime, but hope its back up soon today since this was not announced.

[zorander6]

Yeah, I am getting the same message myself. Guess Ill wait til server is back up... it sounds like an unscheduled maintenance (on a Saturday :/) is happening. Im gonna check out some other games in the meantime, but hope its back up soon today since this was not announced.

I ended up piking a von EE just because I couldn't move, sorry to the folks I was running with. Just as I finished the client crashed (which I expected.) Getting the Server Closed: Connection reset a well. Guess it's time to do some laundry.

[psykopeta]

Same issue here :

http://i19.servimg.com/u/f19/12/10/16/73/captur10.png

same here

and must say, it's not nice, guess we can't log in but players aren0't being kicked out of the game, if that happens... well, we would have another doom thread

btw, i'm more deceived with turbine and ddo every week

[Bertum]

Its down for me right now. I thought it was down Monday not Saturday. Or will it be down Monday as well?

I agree mid-week maintenance would be preferable. Be even nicer one or two servers stayed available.

[Nascoe]

Its down for me right now. I thought it was down Monday not Saturday. Or will it be down Monday as well?

I agree mid-week maintenance would be preferable. Be even nicer one or two servers stayed available.

After restarting the client (4th-6th time or so) i now managed to get in, hope I will also get onto the servers.

[Wonedream]

Its down for me right now. I thought it was down Monday not Saturday. Or will it be down Monday as well?

I agree mid-week maintenance would be preferable. Be even nicer one or two servers stayed available.

If its possible to leave a server up, yeah I agree, would be nice. I got toons on every server :P

[Wonedream]

YaY..... its back up and running normal. Im gonna go play now. Happy Happy :D

[patchiesdad]

gane is back for me

[patchiesdad]

sorry game is back up

[Surnales]

is anyone else having issues logging into the game client after today's maint.?

[CaptEHCJ1]

sorry game is back up

It's 3:30 EST and still cant long in here..

[Surnales]

It's 3:30 EST and still cant long in here..

that one was from Saturday. but yeah, Im having issues too

[AdamSmith]

Failed to launch client
Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

[Gabbagul]

is anyone else having issues logging into the game client after today's maint.?

Yes... "Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]" pops up when I try to log in.

[Surnales]

Failed to launch client
Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

thats exactly what I am getting

[Surnales]

a little time away wouldnt hurt, but I was hoping to do a few things on my dwarf character

[Phoenix-daBard]

is anyone else having issues logging into the game client after today's maint.?

Considering that as of this moment, today's maintenance is still not done. I would say that everyone is having difficulty logging into the game.

[polymath]

Havent even seen a dev post yet. Very unusual.

[Frotz]

Well, obviously we can log into the forums again, and MyAccount is back too, so possibly not much longer.

[Surnales]

could be they are working on the issue

[Phoenix-daBard]

Havent even seen a dev post yet. Very unusual.

Probably having difficulty logging into the forums. They have posted on the social sites.

[sty2k5]

eets gotta be soon (it has to be in a reasonable modicum of time)

[jalont]

Havent even seen a dev post yet. Very unusual.

The forums have been read-only during the maintenance until just about.. now. That's why there's been no post. They have been posting on social media sites such as Twitter and Facebook.

[FranOhmsford]

Wow - Finally the Forums are back up!

Now about the actual game Devs? Can we get an ETA maybe?

[Aletys]

The forums have been read-only during the maintenance until just about.. now. That's why there's been no post. They have been posting on social media sites such as Twitter and Facebook.

Link? Any info?

[FranOhmsford]

Link? Any info?

Just the usual flim flam with no ETAs!

[Emptea1]

Greetings,

Is the game still down, or am I having issues logging in? This is the message I am getting: Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

Thanks.

[Makkuroi]

Pretty smart to make forum login unavailable during downtime to avoid mass complaints about the prolonged downtime...

[sty2k5]

Greetings,

Is the game still down, or am I having issues logging in? This is the message I am getting: Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

Thanks.

they's still mainaining (they are still performing the server maintanance patience is a virtue ive been forced to have since 10 am pacific)

[Stoner81]

Finally back in to the forums but still can't log in to the game, same error as everybody else.

Stoner81.

[Folker]

Pretty smart to make forum login unavailable during downtime to avoid mass complaints about the prolonged downtime...

But that is very good news for us. It means they are getting smarter.

[Ancellus]

Same error here when I just tried to log in (UK time 20:45) - very frustrating.

[Surnales]

may do a few folks good. you know crack open a book, go outside, that kinda thing. Im not too worried over the maintenance, and I have a subscription.

[DukePe]

Same same - can't get in.

Error message a bit scary. ;)

http://funnypicpost.com/thumbs/6/dkus9zk1.jpg (http://funnypicpost.com/pics/dkus9zk1.html)

~~DukeP~~

[sty2k5]

But that is very good news for us. It means they are getting smarter.

wot they's gaining IQ? (are you insinuating good sir, that the developers are increasing their intelligence and/or wisdom stats and/or modifiers?)

[CaptEHCJ1]

Yes, I cannot log in after maint. Getting an error:
Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

when I googled that, the responses seem to imply that this indicates login servers are down. yet others here seem to be able to get in.

Anyone else having issues?

[Natashaelle]

Forum login is UP !!!

[Phoenix-daBard]

Greetings,

Is the game still down, or am I having issues logging in? This is the message I am getting: Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

Thanks.

I think they should have left the forums read only a bit longer.

[SirCrazyRob]

when are the servers coming back up??? I have a day off work.... finally.. and cant get my game on!!!

[sty2k5]

Yes, I cannot log in after maint. Getting an error:
Failed to read authentication response [err: unexpected end of file][line: 1][col: 1]

when I googled that, the responses seem to imply that this indicates login servers are down. yet others here seem to be able to get in.

Anyone else having issues?

wot, someone's in? (are you saying it's only a handful of us that are unable to log in? or are you reffering to the fact that we all can't log in and are mucking about on the forums?)

[Pomdude]

Not only can we speculate about the warlock but now about when we get to play DDO again. Awesome thank you guys.

I am going to speculate about whether i should make the wife tea

Bah apparently I cannot - she rolled a 20 it's getting nasty.

Maybe if i step onto the terrace she won't see me - but a fall from from this height could be ....

Going to go around the corner ... what you mean you cannot heal me ... you waste of a space cleric

Cloak of invis, forgot I had that - phew. I never hit that barrel, I wasn't even near to it, bugger..... yes dear just coming.

[SocratesBastardSon]

Anyone else having issues?

Yep. Same message as well: "Failed to read authentication response," etc.

According to ddocrafting.info/serverStatus (http://ddocrafting.info/serverStatus/), all the servers are currently down.

[fgimino]

I think they should have left the forums read only a bit longer.

Servers may be propagating... And, why should people not be able to voice opinion about a service many pay for?

[Makkuroi]

you can log into forums again (couldnt do so for 4 hours after official downtime end) but not into the game.

I finished my book, cant go out since its dark and the kids might wake up... I should have gotten more books from the library...

[grimmer1972]

I wonder how long this thread will go :)

[Surnales]

its not the end of the world while they fix everything

[PSU_Lion]

I wonder how long this thread will go :)

12 yards

[sty2k5]

I wonder how long this thread will go :)

it's goin onanon (the thread will continue to propogate until the point at which it is locked due to my incessant trolling)

[Ssyzyil]

may do a few folks good. you know crack open a book, go outside, that kinda thing. Im not too worried over the maintenance, and I have a subscription.

Hear, hear! Start a project, get some exercise, pull a few weeds, call a friend and meet for coffee. Life is out there, people!

[Makkuroi]

I wonder how long this thread will go :)

the game will probably go up again when i have to go to bed...

[Jirodyne]

I wonder how long this thread will go :)

Until people have posted a few times that the game is up and running. Then people will be in the game, and this thread can be forgotten about.

[Natashaelle]

I wonder how long this thread will go :)

How long does a hamster take to reach cruise speed ?

[sty2k5]

12 yards

dat's too small (i say sir, are you insinuating that a measily 12 yards/meters is all this thread will unravel unto?)

[sago]

Yep. Same message as well: "Failed to read authentication response," etc.

According to ddocrafting.info/serverStatus (http://ddocrafting.info/serverStatus/), all the servers are currently down.

I am getting the same error.

[Umbra_Carmen]

Still can't log in in UK - when is the Warlock out?

[Slickzter]

When you launch ddo and it does the initial checking of files, I was getting redirected to Microsoft visual c+++ 2005 redistribution package!

Tried several times kept getting redirected. Finally I just reinstalled v+++ an rebooted.
Now it makes it through all the way to the login/password screen.

However now it loads that error everyone else is getting.

[Pomdude]

How long does a hamster take to reach cruise speed ?

Hamster's cruise ? - yay for those rodents are they on viagra?

[Cordovan]

We are working to open the game worlds as soon as possible. We will keep you updated.

[sty2k5]

oh come on, you've made me break character...look at all the people complaining when there's teh forums up and running, ROLEPLAY that's what true D&D is all about

[fgimino]

These are different login scripts. It looks like they are working on login scripts. Apparently, they may be looking at the turbine interface with the game server. IMO

[Pomdude]

Phew - never thought I would be able to watch those reruns of little house on the prairie after i lost my code

[UurlockYgmeov]

the Kobold Konsortium can now claim credit for being the root cause of the extended downtime --- that is once Union Lunch is over!

[Ssyzyil]

I should have gotten more books from the library...

Try free eBook Library online -- Project Gutenberg.
https://www.gutenberg.org/

[sty2k5]

the Kobold Konsortium can now claim credit for being the root cause of the extended downtime --- that is once Union Lunch is over!

and here i was hoping it was the "Tycoons of tomorrow"

[Alunjax123]

Hamster's cruise ? - yay for those rodents are they on viagra?

typical, missile weapon rodents. try sticking with hand to hand or unarmed wombat

[FranOhmsford]

How long does a hamster take to reach cruise speed ?

Is it an African Hamster or a European Hamster?

[moomooprincess]

Golly gee, everyone.

This was a TURBINE WIDE system down day.

No Infinite Crisis.
No Lord of the Rings.
No DDO.

Turbine is doing something with the pay system and using STEAM for Infinite Crisis. Also, something about the Russian servers stopping on May 31, 2015, and the Russian players that want to continue playing have until that date to submit a ticket for LoTRO.

Further evidence that no one ever reads my posts, like the one I posted on page 1 of this thread about this downtime today.

https://www.ddo.com/forums/showthread.php/460198-Downtime-Notice-Monday-May-18th-from-3-00-AM-to-12-PM-Eastern-(-4-GMT)?p=5611429&viewfull=1#post5611429

[Raven_Swift]

Devs must be able to work their maintenance in better. Smaller patches, more frequently from 3am-7am, something like that. Also, whoever predicts the amount of downtime needs to be fired. Always hours off, c'mon man, at least use the old under-commit over-deliver trick. You know if you think it is going to take 3hrs tell us 9 so when we check and it is finally up after 7 hrs, we can say, "man, good job." Also people wouldn't start posting and complaining if they weren't told a time and 3hrs + later, they are still trying to play.

[sty2k5]

typical, missile weapon rodents. try sticking with hand to hand or unarmed wombat
wallaby damned that was a punny little phrase

[Surnales]

Instead of complaining....do something constructive that doesn't involve the computer. Sure, its fun, but it isn't everything. everything will still be here when the login authentications will be fixed. and as for those gimmies...... get over it. you evidently can afford to whine, so dont hound the poor folks at Turbine for doing their Jobs. they are trying to do customer service the best way they know how. yes, there are times when time is imperative.....but is this really one of them? My Gods, its freaking summer, or near to it. there is an entire world out there that can be seen. Free to Play isnt any less important that those that pay, and I think a Majority of People will agree with me. Let them fix whats needed and be done with yer whining

[sty2k5]

Golly gee, everyone.

This was a TURBINE WIDE system down day.

No Infinite Crisis.
No Lord of the Rings.
No DDO.

Turbine is doing something with the pay system and using STEAM for Infinite Crisis. Also, something about the Russian servers stopping on May 31, 2015, and the Russian players that want to continue playing have until that date to submit a ticket for LoTRO.

Further evidence that no one ever reads my posts, like the one I posted on page 1 of this thread about this downtime today.

https://www.ddo.com/forums/showthread.php/460198-Downtime-Notice-Monday-May-18th-from-3-00-AM-to-12-PM-Eastern-(-4-GMT)?p=5611429&viewfull=1#post5611429
any evidence i get is usable in the court of Law or local thieves guild (your choice)

[fgimino]

These are different login scripts. It looks like they are working on login scripts. Apparently, they may be looking at the turbine interface with the game server. IMO

Actually, been noticing encryption issues in game with the store so does not surprise me that they are looking at their code.... Web server security 101 dictates that these scripts be isolated. So, the fact that myaccount is up does not mean that the game server login will be up. IMO

[Newbashi]

May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT).

Of course they mean noon, right? Cause I haven't been able to log in yet... and they chose to use the am/pm system on the only hour that creates confusion... noon is 12am o 12pm? There is no official consensus, use the 24h day system people... also the metric system, always. BE SMART PEOPLE!

[sty2k5]

Of course they mean noon, right? Cause I haven't been able to log in yet... and they chose to use the am/pm system on the only hour that creates confusion... noon is 12am o 12pm? There is no official consensus, use the 24h day system people... also the metric system, always. BE SMART PEOPLE!

Always look on the bright side of life!

[Surnales]

maybe the Rabbit got his paws on the Holy Hand grenade of Antioch?

[sty2k5]

maybe the Rabbit got his paws on the Holy Hand grenade of Antioch?

Ni!!!!

[Rohuan]

Is the game , still down i cant log in all the way getting an error

[Surnales]

Ni!!!!

or worse....he is trying to fell the slowest server with.......A HERRING

[sty2k5]

Is the game , still down i cant log in all the way getting an error

yes, now let the devils do their work..er... i mean developers

[Lonnbeimnech]

Golly gee, everyone.

This was a TURBINE WIDE system down day.

No Infinite Crisis.
No Lord of the Rings.
No DDO.

Turbine is doing something with the pay system and using STEAM for Infinite Crisis. Also, something about the Russian servers stopping on May 31, 2015, and the Russian players that want to continue playing have until that date to submit a ticket for LoTRO.

Further evidence that no one ever reads my posts, like the one I posted on page 1 of this thread about this downtime today.

https://www.ddo.com/forums/showthread.php/460198-Downtime-Notice-Monday-May-18th-from-3-00-AM-to-12-PM-Eastern-(-4-GMT)?p=5611429&viewfull=1#post5611429
Really? Cuz I had hear they were building an expansion for their pac-man LARP and needed to move the servers to accommodate the new stage.

[Jirodyne]

Always look on the bright side of life!

Until the sun starts expanding and soon blows up. Then look for the dark side!

[sty2k5]

or worse....he is trying to fell the slowest server with.......a herring

...this is a late server, this server is no more!

[Folker]

its not the end of the world while they fix everything

Well actually while the servers are down, it is the end of the worlds.

[Rohuan]

yes, now let the devils do their work..er... i mean developers

thank u , I thought it was jsut me

[Blayz]

See this is what happens when people get paid by the hour. I say for every hour they go over estimated time they should be docked pay. That would insure either they estimate downtime better or and here's a novel idea. It gets done in a timely manner. LOL, of course I am just joking, have lots of respect for the Dev's and all they do.

[Vargouille]

Still can't log in in UK - when is the Warlock out?

Later.

Definitely not today.

[Surnales]

Until the sun starts expanding and soon blows up. Then look for the dark side!

the Dark Side has Cookies and Bacon though....mmmmmmm bacon

[sty2k5]

See this is what happens when people get paid by the hour. I say for every hour they go over estimated time they should be docked pay. That would insure either they estimate downtime better or and here's a novel idea. It gets done in a timely manner. LOL, of course I am just joking, have lots of respect for the Dev's and all they do.

respect is illegal (just kidding)

[Surnales]

...this is a late server, this server is no more!

yup...this server has ceased to be!

[Noctunicus]

Okay... I'm not hating or anything like that... but the evidence is undisputable: Turbine is really bad at getting this stuff done in how long they say it will take.

[Pomdude]

People are wanting compensation I think we are going about this all wrong...
I figure that owing to a loss of service people are being forced into activities they would never normally do.

Fitness (we all know this is dangerous) - leading to increased injuries / time of health care professionals = £30k
Over eating -leading to injuries - already large people having to make additional trips to access food from kitchen / even to local shop - possible death - mind preoccupied with what to swap in for the neckie - £200k
Marital relations (very dangerous) - injury risk is high / even worse possibility of offspring that may even be human - £2mill (per child)
Board games - Mental illness high - paranoia (They always gang up on me in monopoly syndrome) / schizophrenia (anyone who has played patience knows what I mean) = £50k

Total cost = Lots

Therefore we sue, forget about compensation that is peanuts.
Give all the money to that guy on the forum who clearly knows what he is talking about as he will sort it for us. Then we will log in to a world where level cap is 10 and a paralyser was fictional and will take us two years to find a way to beat down the titan (or at least a way to stop the muppet breaking the pillars at the wrong time) and Velah was the only dragon in game and we went wow every time we saw her.
..... and wf were banned from our Guild and we never followed Hag .... and greasing people in midfight got every one laughing rather than getting booted after a quest :)

[Taskmage]

Later.

Definitely not today.

So we get another downtime for that tomorrow? :P

[sty2k5]

Okay... I'm not hating or anything like that... but the evidence is undisputable: Turbine is really bad at getting this stuff done in how long they say it will take.

any mmo corp has the same issue have you TRIED computer repair? in all seriousness if it were a mechanical maintenance then there's no way the estimate (for the number of hours) is feasable for the tech staff to deal with...and chances are this was a hardware maintenance due to the fact the entire turbine set got taken offline

[moomooprincess]

IN case people are not aware, there is no PHONE IN SUPPORT today because of this maintenance. Phone in support cannot do anything to mollify the angry mob anyway.

[Grosbeak07]

Later.

Definitely not today.


You didn't get the memo that it was moved up?

[Captain_Wizbang]

Later.Definitely not today.

You do realize this is quote worthy. Just sayin :cool:

[Pomdude]

yup...this server has ceased to be!

All right then, if the server is restin', I'll wake him up!

[PermaBanned]

We are working to open the game worlds as soon as possible. We will keep you updated.Yet another extended down time with no ETA... I truly look forward to the Update/Maintenance down time where this comes as a surprise again...

[sty2k5]

IN case people are not aware, there is no PHONE IN SUPPORT today because of this maintenance. Phone in support cannot do anything to mollify the angry mob anyway.

according to section 6 paragraph 2 line 7 of the angry mob act, phone in support greatly reduces the likelyhood of all out rebellion....or was that section 9 paragraph 5 line 2 of the thieves guild charter?

[Surnales]

any mmo corp has the same issue have you TRIED computer repair? in all seriousness if it were a mechanical maintenance then there's no way the estimate (for the number of hours) is feasable for the tech staff to deal with...and chances are this was a hardware maintenance due to the fact the entire turbine set got taken offline

I totally agree sty. its never a definite time table. sometimes when one thing is fixed, it cascades to something else

[Pomdude]

'Server's kicked the bucket, 'e's shuffled off 'is mortal coil, run down the curtain and joined the bleedin' choir invisibile!!

[itstheguy]

With the launcher being down so long I grew bored and decided to go thru a door I haven't used before. I open it and found it was really bright in this strange land. After a few seconds something caught my eye I looked up and seen this large fireball. I jumped back inside as fast as I could in fright I'll never go to that place again. :eek:

[sty2k5]

I totally agree sty. its never a definite time table. sometimes when one thing is fixed, it cascades to something else

it gets compounded by the fact that the problems aren't always an easy fix. sometimes it could be worse than planned etc. along with cascading results/

[dunklezhan]

Okay... I'm not hating or anything like that... but the evidence is undisputable: Turbine is really bad at getting this stuff done in how long they say it will take.

Yep. The curve is definitely downwards now.

[Blayz]

People are wanting compensation I think we are going about this all wrong...
I figure that owing to a loss of service people are being forced into activities they would never normally do.

Fitness (we all know this is dangerous) - leading to increased injuries / time of health care professionals = £30k
Over eating -leading to injuries - already large people having to make additional trips to access food from kitchen / even to local shop - possible death - mind preoccupied with what to swap in for the neckie - £200k
Marital relations (very dangerous) - injury risk is high / even worse possibility of offspring that may even be human - £2mill (per child)
Board games - Mental illness high - paranoia (They always gang up on me in monopoly syndrome) / schizophrenia (anyone who has played patience knows what I mean) = £50k

Total cost = Lots

Therefore we sue, forget about compensation that is peanuts.
Give all the money to that guy on the forum who clearly knows what he is talking about as he will sort it for us. Then we will log in to a world where level cap is 10 and a paralyser was fictional and will take us two years to find a way to beat down the titan (or at least a way to stop the muppet breaking the pillars at the wrong time) and Velah was the only dragon in game and we went wow every time we saw her.
..... and wf were banned from our Guild and we never followed Hag .... and greasing people in midfight got every one laughing rather than getting booted after a quest :)
Negative experience for dying. Being negative for the quest because the noob drew the aggro of the entire legion of giants to kill everyone causing such profanity that one would die laughing and do it again to see if the responses changed.

[Surnales]

it gets compounded by the fact that the problems aren't always an easy fix. sometimes it could be worse than planned etc. along with cascading results/

exactly. I mean...this is only the 21st century.....Montgomery Scott isnt even born Yet!

[Noctunicus]

any mmo corp has the same issue have you TRIED computer repair? in all seriousness if it were a mechanical maintenance then there's no way the estimate (for the number of hours) is feasable for the tech staff to deal with...and chances are this was a hardware maintenance due to the fact the entire turbine set got taken offline

My experience tells me that any IT org worth their salt has a good Continuity of Operations Plan (COOP), but then again, I deal with systems that aren't allowed to go down. That's the real difference here; Turbine can get away with it because its a game. I get that. But the trend is clear. They are lousy as predicting how long they will be down for maintenance.

[Lonnbeimnech]

With the launcher being down so long I grew bored and decided to go thru a door I haven't used before. I open it and found it was really bright in this strange land. After a few seconds something caught my eye I looked up and seen this large fireball. I jumped back inside as fast as I could in fright I'll never go to that place again. :eek:

They call that place 'AFK', Boring as heck but the graphics are great.

[SirCrazyRob]

the Dark Side has Cookies and Bacon though....mmmmmmm bacon

Yesssss!!! Join TheDarkside WeHaveCookies, and a Rogue named Baconn!!!

[dunklezhan]

any mmo corp has the same issue have you TRIED computer repair? in all seriousness if it were a mechanical maintenance then there's no way the estimate (for the number of hours) is feasable for the tech staff to deal with...and chances are this was a hardware maintenance due to the fact the entire turbine set got taken offline

Also true. That doesn't change what noct said - it's still a fair assessment that Turbine are getting bad at estimates, based on recent downtimes. You can ascribe whatever judgement to that you like.

[Raven_Swift]

any mmo corp has the same issue have you TRIED computer repair? in all seriousness if it were a mechanical maintenance then there's no way the estimate (for the number of hours) is feasable for the tech staff to deal with...and chances are this was a hardware maintenance due to the fact the entire turbine set got taken offline

Been estimating downtimes for years, think I missed one by an hour because of the ISP.

[Khr0mm]

So... where do I put in my claim for the three hours I've just lost through being forced (FORCED I say) to watch the second part of The Hobbit due to lack of DDO, hmm? The cumulative loss of will-to-live... ;)

(Seriously speaking though, hope Turbine get this sorted soon... jonesing for a monk fix here...)

[sty2k5]

My experience tells me that any IT org worth their salt has a good Continuity of Operations Plan (COOP), but then again, I deal with systems that aren't allowed to go down. That's the real difference here; Turbine can get away with it because its a game. I get that. But the trend is clear. They are lousy as predicting how long they will be down for maintenance. you also deal with (what most likely is the case) a business that sets a larger salary aside for tech support staff than turbine who deals with videogames as opposed to say communications.

[Jirodyne]

I totally agree sty. its never a definite time table. sometimes when one thing is fixed, it cascades to something else

This is true, but it still doesn't stop the problem. It's sad really, because all they have to do is 1 tiny little thing, and the mob would turn away to go burn down someone else's home. And this 1 tiny little thing, is something that is very rarely done by MMOs, mainly because they are very stupid.

And that 1 tiny thing, is telling us players what went wrong.

All we get is: "It's taking longer!" But never a: "While implimenting changes A, B, and C, we found a massive bug that didn't show up on the Test servers! We need some time to be able to find a way to fix this bug that just showed up without warning!"

We have no information! All we have and can see, are the Devs being stupid and lazy, always making mistakes every downtime and being too lazy to fix it in a timely fasion.

[fgimino]

My experience tells me that any IT org worth their salt has a good Continuity of Operations Plan (COOP), but then again, I deal with systems that aren't allowed to go down. That's the real difference here; Turbine can get away with it because its a game. I get that. But the trend is clear. They are lousy as predicting how long they will be down for maintenance.
I actually agree with you. Where is the redundancy?????? Should have backup servers/database that can sync and switch flawlessly without any disruption to service.... This is lame IT at its best!

[Surnales]

No matter what happens, those that complain will not get any faster results than those of us who are patient. the IT crew is working as fast as possible I am sure, and when they get the flux Capacitor at its proper 1.6 GigaWatts, then we will be alright lol

[sty2k5]

This is true, but it still doesn't stop the problem. It's sad really, because all they have to do is 1 tiny little thing, and the mob would turn away to go burn down someone else's home. And this 1 tiny little thing, is something that is very rarely done by MMOs, mainly because they are very stupid.

And that 1 tiny thing, is telling us players what went wrong.

All we get is: "It's taking longer!" But never a: "While implimenting changes A, B, and C, we found a massive bug that didn't show up on the Test servers! We need some time to be able to find a way to fix this bug that just showed up without warning!"

We have no information! All we have and can see, are the Devs being stupid and lazy, always making mistakes every downtime and being too lazy to fix it in a timely fasion.

ah, that is a decent point. and yes i'd love to see what the devs' latest problems are in the updates...it might also bring some of the more tech savvy among us to assist with what knowledge may be pertinant

[Deadlock]

Golly gee, everyone.

This was a TURBINE WIDE system down day.

No Infinite Crisis.
No Lord of the Rings.
No DDO.

Turbine is doing something with the pay system and using STEAM for Infinite Crisis. Also, something about the Russian servers stopping on May 31, 2015, and the Russian players that want to continue playing have until that date to submit a ticket for LoTRO.

That's a lot of potential risk and sounds like no small changes.

With even less risk we would have done lots of testing and a few dummy-runs to properly gauge how long the process takes. I'm sure that's standard practice.

[UurlockYgmeov]

the Dark Side has Cookies and Bacon though....mmmmmmm bacon

+1 Bacon.... the best motivator in the world!

[dunklezhan]

Progress: in the last hour or so, forums back up, then devs posting, and now an updated message on the launcher. Looks like at least uphill movement to me.

[Blayz]

Handle this any longer. It's time to start drinking.....

[UurlockYgmeov]

Later.

Definitely not today.

Kobold can't resist:

SOON™Er™ish™

[Seikojin]

exactly. I mean...this is only the 21st century.....Montgomery Scott isnt even born Yet!

Good answer!

Really all this for scheduled downtime?
http://www.bing.com/images/search?q=waambulance&FORM=HDRSC2 :D

[sty2k5]

Handle this any longer. It's time to start drinking.....

or were you reffering to coffee?

[fgimino]

No matter what happens, those that complain will not get any faster results than those of us who are patient. the IT crew is working as fast as possible I am sure, and when they get the flux Capacitor at its proper 1.6 GigaWatts, then we will be alright lol

That is not the point. The system is inherently flawed. For example its why you use a star hub configuration in networking so that if a client or single RAID Array goes down the whole network does not cease functioning. Redundancy 101 keeps systems functioning even during hardware maint. This is bad IT at the consumers expense!

[Pomdude]

Males exaggerate - we all know that 6 inches is really a foot in a man's mind.
Women would put up a shelf in half the time of a bloke - yes it would not be straight and fall down in a week but it would go up without all that measuring rubbish. However as they would be multi tasking and doing all those other jobs ( whatever they maybe, dusting something pointless or something no one in their right mind would care about) it would actually take longer in the end.

So on this evidence I can only conclude that Turbine is staffed purely by women.
Men would say 6 hours and really it would be 4.
Server keeps breaking... a man would be so focused this task would be done to perfection and never break.

Therefore the solution is simple. I will live in a small hut very well guarded in an unknown location for a very long time :)

[moriedhel]

And I just wasted 1 1/2 hrs reinstalling the game because I thought it had something to do with Steam breaking it - for some reason Steam said the files versions were out of sync when doing an integrity test and proceeded to redownload everything. I now realize they were probably out of sync because they don't update their Steam build with the latest release build buuuut anyway...

[Surnales]

+1 Bacon.... the best motivator in the world!

even better......the infamous +5 Bacon of Silence! while being eaten it silences all those of good alignment and whiny temperaments are turned into an Orc which then generates 20% more hate from the Current Party. others jsut are shut up while enjoying the yummy bacon

[sty2k5]

i mean seriously, no understanding of limitations, assuming that turbine actually has the budget set aside strictly for information technology department personel, and that the world revolves around them NEWSFLASH IT DON'T MATTER HOW FAT YA ARE YOU AINT BIGGER THAN THE MOON LET ALONE THE EARTH and finally it could be something like say a complete system upgrade in which the hardware is mostly if not completely replaced

[Surnales]

That is not the point. The system is inherently flawed. For example its why you use a star hub configuration in networking so that if a client or single RAID Array goes down the whole network does not cease functioning. Redundancy 101 keeps systems functioning even during hardware maint. This is bad IT at the consumers expense!

point taken

[Devil_the_sly]

Not just a Matthew McConaughey movie!!!! lol, I love this game still. After ten years of playing it is still fun for me..... Downtime is expected peoples, so please don't give these people a hard time. You can log in at a minimum 100 hours a week. Most of the time more. Chill....

[coolshade]

this cant be true, i just got my computer back from repair shop think it was my internet went out,
and blown 300.00's for nothing because it was DDO DEV teams not posting updates on this maintenance
repair,when it was going to be up and running what a joke.DDO need too fired all of them and start with a
crew that can do the job right and inform people on what's going on

[Blayz]

Not keeping track..... But it's been 4.5 hours past estimated completion..... It's like a bad dream..... I mean we've been reduced to talking about hamsters and bacon..... Hey maybe were being punkd?

[dunklezhan]

deleted

[sty2k5]

Not just a Matthew McConaughey movie!!!! lol, I love this game still. After ten years of playing it is still fun for me..... Downtime is expected peoples, so please don't give these people a hard time. You can log in at a minimum 100 hours a week. Most of the time more. Chill....

thanks, it's nice to see someone else with some understanding around these forums

[fgimino]

i mean seriously, no understanding of limitations, assuming that turbine actually has the budget set aside strictly for information technology department personel, and that the world revolves around them NEWSFLASH IT DON'T MATTER HOW FAT YA ARE YOU AINT BIGGER THAN THE MOON LET ALONE THE EARTH and finally it could be something like say a complete system upgrade in which the hardware is mostly if not completely replaced

I can build a server in 30 minutes. I can dupe a database in 10 minutes. You can ghost an entire network in an hour or two. What are you talking about???? This is a code issue!!!!

[sty2k5]

Not keeping track..... But it's been 4.5 hours past estimated completion..... It's like a bad dream..... I mean we've been reduced to talking about hamsters and bacon..... Hey maybe were being punkd?
you feeling lucky...Pkunk?

[Jedthered]

We are working to open the game worlds as soon as possible. We will keep you updated.

update? eta? hours? days?

[sty2k5]

I can build a server in 30 minutes. I can dupe a database in 10 minutes. You can ghost an entire network in an hour or two. What are you talking about???? This is a code issue!!!!

we have no information so it's purely speculation

[Lonnbeimnech]

i mean seriously, no understanding of limitations, assuming that turbine actually has the budget set aside strictly for information technology department personel, and that the world revolves around them NEWSFLASH IT DON'T MATTER HOW FAT YA ARE YOU AINT BIGGER THAN THE MOON LET ALONE THE EARTH and finally it could be something like say a complete system upgrade in which the hardware is mostly if not completely replaced

They might even have been droped off in some remote part of the world and need to BUILD THE SERVERS FROM SCRATCH WITH COCONUT SHELLS AND LEAVES

[sty2k5]

They might even have been droped off in some remote part of the world and need to BUILD THE SERVERS FROM SCRATCH WITH COCONUT SHELLS AND LEAVES

i'd pay to see that....

[RedSkiesAtNight]

I have not been able to log in since the patch this morning. I performed a complete reinstall after other tests failed. Not sure why the Downtime notice has not been updated, but if others are looking for information, it appears this patch had issues causing the maintenance window to be extended significantly. If anyone can log in, please update thread. Thanks and good luck. This always seems to happen when I take a day off, lol.

[fgimino]

thanks, it's nice to see someone else with some understanding around these forums

Have you guys lost it? Extended downtime is never acceptable in the IT world! This is absolutely atrocious network engineering! A troop of trained monkeys could have done the systems analysis for this network! The First Commandment of Networking: Though Shalt Have Redundancy and 99.9% up time!

[tobor77]

Things to do :
Shine armor - done
hone nicks out of dagger - done
patch cloak - done
groom mummified bat - done
sew mummified bat back together ( never should have touched it ) - done
Oil boots - done
SIGH! I'm ready guys. Please release the inmates to the dungeon. Please ?

[sty2k5]

Have you guys lost it? Extended downtime is never acceptable in the IT world! This is absolutely atrocious network engineering! A troop of trained monkeys could have done the systems analysis for this network! The First Commandment of Networking: Though Shalt Have Redundancy and 99.9% up time!

first rule of life: whatever can go wrong will go wrong

[Pomdude]

OK no joke now ,
I have to help my daughter with her maths and she has Eurovision songs blaring in the background... Turbine you owe me big !

[runaround]

find it hard to believe they had to solder a few wires and somebody forgot the iron..

[moomooprincess]

I will type slowly


THIS haS NEVER BEEN A PATCH.

This was an update on the business side of the entire company of Turbine. Nothing to do with any game login or game files.

PERIOD.

[PSU_Lion]

Great Job DDO keep up the great work and a BIG Thank You for keeping a great game going so long. Here's to the Future of DDO!!!!!!!!!!!!

[sty2k5]

i've been waiting for over 5 hours i need a fix dammit...i try reasoning with other people so i don't have to reason with my self....... if it weren't for my boredom i wouldn't be here on the forums

[Brandall]

I will type slowly


THIS haS NEVER BEEN A PATCH.

This was an update on the business side of the entire company of Turbine. Nothing to do with any game login or game files.

PERIOD.

Release notes pls

[Blayz]

Release notes pls

Could you please type slower?

[moomooprincess]

Release notes pls

https://www.infinitecrisis.com/forums/showthread.php?21244-Scheduled-WBPlay-Maintenance-Monday-May-18th&p=170783&viewfull=1#post170783

ail Protectors!

On Monday, May 18th, Infinite Crisis will be unavailable between 2:00 AM and 12:00 PM Eastern (-5 GMT) as we perform maintenance to our WBPlay services. During this time you will unable to log into Infinite Crisis and the website. The forums and website will remain online in a read-only mode.

After this maintenance, all Crisis Coin purchases must be conducted through Steam Wallet. For more information on this change, please see this post.

Thanks for your patience, and we'll see you back in the Lost Sectors soon!

Also, I linked this same thread in post #5 of this thread, which is on page 1 of this thread.

[WNxDaCraw]

Why am i getting an authentication error now?

[sty2k5]

Why am i getting an authentication error now?

uh becuase the game's down?

[Devil_the_sly]

Have you guys lost it? Extended downtime is never acceptable in the IT world! This is absolutely atrocious network engineering! A troop of trained monkeys could have done the systems analysis for this network! The First Commandment of Networking: Though Shalt Have Redundancy and 99.9% up time!

Um.... Honestly, it is fine to be frustrated. It is fine to be upset. Big problem is having expectations that cannot be lived up to. I have NEVER heard of an organization that has servers up 99.9% of the time. This game and turbine keep it up about 95%. They are in the REALLY high margins for games. Also, I personally don't like bot players, this game is the only one that is almost bot free. Keep all that in mind.

[Blayz]

Why am i getting an authentication error now?

The server hamster died.....

[phillymiket]

Not sure why the Downtime notice has not been updated

Yes, this.
I don't mind that things are over-schedule.
I don't know IT so i don't know or really care if this is normal. I can deal just fine.

It's just that I'm coming back from yet another break from the game and spent far, far to0 long today trying to figure out if there is something wrong with my account or my install or was it that I'm simply in-line and the update servers are backed up?
All simply for the lack of someone updating the announcement until just now... what? 4 hours after the fact.

I suppose the assumption is everyone is on twatter or faceblarg. But i don't do those abominations.

Good to know its just a SNAFU on their end.

Oh well, I'll just take a break and come back later, no biggie.

[Pomdude]

I lost 10-9 to the computer :(

http://www.ponggame.org/

but...it loaded immediately and downtime does not exist

[Pomdude]

10-3 I rock

[MatrimDaved]

I get that it is not back up yet....but how much a nap should I get ?

[sty2k5]

neither does a lot of stuff you'd associate with a modern video game

[Pomdude]

Just found this :

http://www.kongregate.com/games/inkagames/obama-lord-of-the-rings

awesome

[Deadlock]

I will type slowly

THIS haS NEVER BEEN A PATCH.

This was an update on the business side of the entire company of Turbine. Nothing to do with any game login or game files.

I will type even slower :)

That doesn't explain a 5 hour over-run on a 9 hour task :)

[Brandall]

Its times like this that DDO should be up and running and trying to woo over some of the 100k+ banned WoW players

[sty2k5]

Its times like this that DDO should be up and running and trying to woo over some of the 100k+ banned WoW players

NO!!!! the last thing we need is wowholes

[Brandall]

NO!!!! the last thing we need is wowholes

Hehe, true, meant it only from a business standpoint

[moomooprincess]

I get that it is not back up yet....but how much a nap should I get ?

Depending on where you live, but I would guess Tuesday, May 19, 2015.

[jalont]

Hehe, true, meant it only from a business standpoint

Weren't most of those accounts just bots to begin with?

[phillymiket]

NO!!!! the last thing we need is wowholes

Don't worry, while they may be wowholes we'd only be interacting with their third-party bot programs, which I understand are very polite ;-)

[Honestinjin]

We are working to open the game worlds as soon as possible. We will keep you updated.

Just a thought, I know you guys are understaffed, has it occurred to you guys to review and improve your maintenance procedures so that these prolonged and unscheduled delays are minimized or at the very least: communicated to the player base in a timely manner? By my count we're almost 5 hours past the scheduled up time and Cordovan is just now getting around to informing us (way after the fact) that they're not QUITE going to meet the noon restart?

1.) decouple the forums/login from the games servers this just doubles the frustration when we can't even post while a prolonged delay is ongoing. Clearly Cordovan could not even log in to post. This is another failing of the new forums in a long list.
2.) There's no way for global admin to log in when the players can't log in... In the future consider FTPing to the HTML files of the forum and hand inserting a delay notice. this is simple and possible with any plain text editor (notepad), in fact you can copy/paste a template and insert it into every forum headliner during such times and remove it after the fact. This allow you to communicate despite the fact that the login server is down.
3.) adopt more modern industry standards for processes and restarting procedures, if possible implement more automated scripts the consistency with which DDO goes way over the scheduled re-start time suggests that you guys are trying to restart a 1930's biplane by manually spinning it's propeller while pouring gas down it's carburetor, not hitting the power button on a solid state computer server in 2015.

[grimmer1972]

Hehe, true, meant it only from a business standpoint

Give unto Blizzard, that Which is Blizzard's.
And keep the rotten hands of uncouth WoW players off of DDO!

[Riekan]

Any ETA on servers coming back online?

[moomooprincess]

I will type even slower :)

That doesn't explain a 5 hour over-run on a 9 hour task :)

Dead you have almost been around as long as I have. You know Turbine has NEVER guessed one of these types of changes/updates correctly in the past. It has always been over-promise and under-deliver.

Remember the forum changeover?
Remember the other times they have updated billing and having your credit card charged 100 times or whatever people were saying was happening to them.

[Blayz]

Any ETA on servers coming back online?

.....2015 I think

[walkin_dude]

i'd pay to see that....

The professor on Gilligan's Island could do it. :)

[moomooprincess]

Any ETA on servers coming back online?

Your best source is probably FRELORN from LoTRO.

https://twitter.com/lotro

[Blayz]

Dead you have almost been around as long as I have. You know Turbine has NEVER guessed one of these types of changes/updates correctly in the past. It has always been over-promise and under-deliver.

Remember the forum changeover?
Remember the other times they have updated billing and having your credit card charged 100 times or whatever people were saying was happening to them.

is I have been paying for this fun since April 2006.... Wheeeeee

[sty2k5]

The professor on Gilligan's Island could do it. :)

unfortunate that it was only supposed to be a 3 hour tour

[moomooprincess]

It saddesn me a company can be open so long and still have horrible customer service. Nobody will get fired, nobody will be held accountable. There is zero apologies. Hopefully the game wont be down 36 hours like i am expecting. Suppose I should never take a day off on patch day because they have no idea how to patch a server.

Complain all you want but it ain't a patch.

[Ague]

So we get another downtime for that tomorrow? :P
http://ddocrafting.info/images/8ball.png

Guess the Magic 8-ball is down for maintenance as well...

[WNxDaCraw]

uh becuase the game's down?

sorry i thought it was back up.

[Cauthey_No_CCInfo]

We are now 5 hours passed their estimated timeframe for maintenance. I think that now they ought to be evaluating a rollback on whatever maintenance changes they were conducting.

Also, they should also consider compensation to those paying customers that are currently unable to enjoy what they pay for.

[sty2k5]

We are now 5 hours passed their estimated timeframe for maintenance. I think that now they ought to be evaluating a rollback on whatever maintenance changes they were conducting.

Also, they should also consider compensation to those paying customers that are currently unable to enjoy what they pay for.

and those unable to afford to pay should get left in the dust, completely fair....................

[Jirodyne]

I would just like to point out, that http://ddocrafting.info/serverStatus/ says the servers are Green and thus online, and yet still getting an error and can't play.

[Rodosto]

Big thanks to Turbine ruining my only f*cking free day in weeks....

[sty2k5]

I would just like to point out, that http://ddocrafting.info/serverStatus/ says the servers are Green and thus online, and yet still getting an error and can't play.

login server is different from game servers

[Hara]

Is there something wrong with the YOURDDO Server Status page, its showing DDO servers as Green across the board - but I keep getting "Failed to read authentication response" ?

[Lonnbeimnech]

and those unable to afford to pay should get left in the dust, completely fair....................

Good point. The people that can't afford to pay should also get their money back...oh wait

[Hara]

bah I got ninja'd

[sty2k5]

Good point. The people that can't afford to pay should also get their money back...oh wait

lol, i've spent money on this in the past, i don't see the point of a refund unless you plan on cancelling your subscription in which case, soyanara sucker

[Sthax]

I would just like to point out, that http://ddocrafting.info/serverStatus/ says the servers are Green and thus online, and yet still getting an error and can't play.

Authentication server and world server are most likely different creatures all together




(heh fast reply rate in here)

[Ague]

I would just like to point out, that http://ddocrafting.info/serverStatus/ says the servers are Green and thus online, and yet still getting an error and can't play.

that's typical when the entire system is brought offline... the server status checks the game worlds, not the login server (which is why you keep getting the errors when trying to log in)

[Jirodyne]

login server is different from game servers

That is true. However, you use your game login to connect to the Forums and not make a seperate forum account, so the Login Server is the same for the game and forums. If the login server was down for the game, we wouldn't be able to log into the forums either, such as what happened earlier.

[Ague]

Is there something wrong with the YOURDDO Server Status page, its showing DDO servers as Green across the board - but I keep getting "Failed to read authentication response" ?

see my post above...

[phillymiket]

Remember the forum changeover?
Remember the other times they have updated billing and having your credit card charged 100 times or whatever people were saying was happening to them.

Oh yeah, I remember those.
This is very similar to those things in that those and this seems to be completely out of the control of the DDO team.
In other words, it's not their fault but the fault of the larger organization and there aint a dang thing anyone at DDO can do about it.
They are in the same boat as us.

Maybe I'm coloring my memory of those events with my feelings about this event, but it seems to me that the player frustration in all of those cases and this one were compounded by a lack of info as to what's going on.

It's almost like the DDO team is as totally frustrated and annoyed as we are.
Whereas, had this been an error on the DDO team's side, they would be all over the forums with ETA's and explanations (accurate or not).

Only thing is, it doesn't matter who does what or whose end is at fault.
We just want some info.
I'll even take BS info.

[Dmister]

We are now 5 hours passed their estimated timeframe for maintenance. I think that now they ought to be evaluating a rollback on whatever maintenance changes they were conducting.

Also, they should also consider compensation to those paying customers that are currently unable to enjoy what they pay for.



you do realize that a 5 hour period of time isn't even 1% of a month right?

[Lerl]

?I am in.

[dunklezhan]

up!

edit: and a measly 100Xp on my daily roll. poor form, turbine :p

[Cauthey_No_CCInfo]

and those unable to afford to pay should get left in the dust, completely fair....................

You get what you pay for.

Right now, as a VIP contributor to the game, they are effectively 5 hours outside of their expected up time to me. Per their EULA, they don't have to do anything. However, companies that face unexpected complications with the delivery of their service usually try to put on a good face, and do something extra to make up for those complications. The F2P model is an interesting case here. However, if you do not pay, you arguably have less platform for complaint about their service delivery.

EDIT: And following this post, it looks like I am back in. Thank you, Turbine.

[Ague]

That is true. However, you use your game login to connect to the Forums and not make a seperate forum account, so the Login Server is the same for the game and forums. If the login server was down for the game, we wouldn't be able to log into the forums either, such as what happened earlier.

it most likely is a shared database... and i would imagine that they have an entire database server farm all of it's own... vBulletin just needs to query the database... DDO needs actual authentication from the "login" server (I apologize, I should have referred to it as authentication server from the start)

[Belgarath22]

Hello, just stopped getting the error

p.d. logging in right now

[Hagermanr]

Um.... Honestly, it is fine to be frustrated. It is fine to be upset. Big problem is having expectations that cannot be lived up to. I have NEVER heard of an organization that has servers up 99.9% of the time. This game and turbine keep it up about 95%. They are in the REALLY high margins for games. Also, I personally don't like bot players, this game is the only one that is almost bot free. Keep all that in mind.

I work IT for a major company (several hundred thousand employees across the globe) and we have 99.999% uptime. However, I just spent two million dollars for three years of Microsoft support on one of our applications to ensure we get that uptime and that's just one of our many applications.

I'm guessing Turbine doesn't have two million dollars to spend for vendor provided support so they have to rely on their internal talent.

However, that being said, Puppet has an open source version and works well at software deployments! (or Chef, Ansible, DSC, take your pick).

[coolshade]

game is now open to play woot

[fgimino]

That is true. However, you use your game login to connect to the Forums and not make a separate forum account, so the Login Server is the same for the game and forums. If the login server was down for the game, we wouldn't be able to log into the forums either, such as what happened earlier.

You do understand that sharing login info between two separate databases is incredibly easy to do right. There is no way these two login servers are the same.

[Outis]

UPDATE: We are working to open the game worlds as soon as possible. We will keep you updated.

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT). The forums may remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

Yeah? Well its a quarter past 5 P.M. and I still can't log on! What gives? I PAY for this service.

[phillymiket]

in :-D

[Jirodyne]

Only thing is, it doesn't matter who does what or whose end is at fault.
We just want some info.
I'll even take BS info.

Indeed, and this is something I hate about most MMOs, or even most gaming componies period. They rarely ever give an explanation. I mean heck, remember years ago when every game patch no matter how small also had Patch Notes? Even that is rarely seen anymore. But it's usually worse actually during the matenance. They will usually give NO infomation at all, not even another estimated timer. Even after it's all done, they will be 'It's fixed!' and never speak of it again.

[LXP]

Just logged in.

[Elaven]

Servers up logging in now :D

[SirCrazyRob]

I was finally able to log in! WOOT!!!

[Cauthey_No_CCInfo]

you do realize that a 5 hour period of time isn't even 1% of a month right?

I do. Percentage wise, the downtime per dollar was low.

But, the only time these outages really matter is when the customers ask to be compensated for them, and then it does figure into their balance sheet. Asking for reimbursement (or, some otherwise comparable perk) is the only way to get leadership's attention that the extended downtime is hurting the books...

[Deadlock]

Dead you have almost been around as long as I have. You know Turbine has NEVER guessed one of these types of changes/updates correctly in the past. It has always been over-promise and under-deliver.

Remember the forum changeover?
Remember the other times they have updated billing and having your credit card charged 100 times or whatever people were saying was happening to them.

I've been around since just after EU servers were turned on, but didn't have any interest in forums, Codemaster or otherwise :)

I'm not criticising our devs on this one, like you said, this isn't really a DDO issue, it's just that DDO is being impacted by it. So someone somewhere has dropped the ball on it.

In my line of work we have a Prince2 document called a "Lessons Learned Log" that's reviewed at the start of a project. It gets updated whenever there's a lesson to be passed onto the next project team. Guess what it should already have had in it based on past experience? :)

[Virgonian]

up!

edit: and a measly 100Xp on my daily roll. poor form, turbine :p

I just got in to, and got the same measly 100XP from daily dice.

I guess they nerved daily dice for giving to generous rewards ;-)

[Cordovan]

The game worlds have reopened! Thank you for your patience, and we will see you in the game!

[Momsboys]

Devs must be able to work their maintenance in better. Smaller patches, more frequently from 3am-7am, something like that. Also, whoever predicts the amount of downtime needs to be fired. Always hours off, c'mon man, at least use the old under-commit over-deliver trick. You know if you think it is going to take 3hrs tell us 9 so when we check and it is finally up after 7 hrs, we can say, "man, good job." Also people wouldn't start posting and complaining if they weren't told a time and 3hrs + later, they are still trying to play.

They choose not to do a 3am-7am one becasue on the other side of the world, where people do play, it would be playing time.

[nitro1969]

NO!!!! the last thing we need is wowholes

Ddo back up....good hunting all

[silinteresting]

The game worlds have reopened! Thank you for your patience, and we will see you in the game!

thankyou cordovan

your friend sil :)

[WNxDaCraw]

Sarlona is up. thanks,

[General_Gronker]

Free to Play isnt any less important that those that pay

Yes they are. And shouldn't you be out doing stuff as you suggest instead of being on your computer whining?

[Kompera_Oberon]

Give all the money to that guy on the forum who clearly knows what he is talking about as he will sort it for us. Then we will log in to a world where level cap is 10 and a paralyser was fictional and will take us two years to find a way to beat down the titan (or at least a way to stop the muppet breaking the pillars at the wrong time) and Velah was the only dragon in game and we went wow every time we saw her.
..... and wf were banned from our Guild and we never followed Hag .... and greasing people in midfight got every one laughing rather than getting booted after a quest :)

Pom wins the thread!

Runs away, yelling "woop woop woop" and casting Grease as I go...

[SoDark]

My friend is trying to create an account and start playing ddo with me, but when he goes to register for an account it says that the server is still under maintenance. Will this be fixed in the near future?

[ImanCarrot]

The servers have become self aware and have decided that humans are no longer necessary.

The Terminator is out there :)

[Brandall]

UPDATE: The game worlds have reopened! Thank you for your patience, and we will see you in the game!

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, May 18th from 3:00 AM to 12:00 PM Eastern (-4 GMT). The forums may remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

G-Land is down.....broken again

[Saitiss]

Does the ghalanda crash was planned too ?

Just to know eh...

[Alunjax123]

words cannot describe the ire, rage and inchoate fury that I am feeling right now. I pay for a service and spend half my time unable to use that service. if this was a new car, I would return it to the garage. if it was a horse or dog, I would blow its brains out. as I have invested A SMALL FORTUNE in my characters, DDO have me over a barrel and continually take a liberty. when will this ever end????

[Grynberg]

Is this the new norm? I returned a week ago and so far it's been extended downtime after another downtime... and now G-land crashed :S

[Brandall]

Is this the new norm? I returned a week ago and so far it's been extended downtime after another downtime... and now G-land crashed :S

Yes this is the new norm, G-Land has crashed/been brought down ~10=15 times in the past month

[Alunjax123]

will we be getting a separate thread folder for ghallanda downtime within the forum, so I can create a shortcut? referencing the late Terry Pratchett's "Going Postal", I assume that DDO was made by wonderful, caring enthusiasts who then had it stolen from under them by some REACHER GILT-type character, who then proceeded to squeeze every last red cent out of the cash cow, put off spending any of the profits on upgrades and used smoke and mirrors to distract the punters from the chronic issues besetting the system?

[Alunjax123]

I am sure that the posts in this forum are littered with pleas from Ghallanda's long-suffering player community for compensation for loss of service, but maybe we can just get a discount to our monthly fees as members; if we are getting a creaky, second rate service, why should we pay the same as other servers?