DDO Store Unavailable: Thursday, February 5th

[Cordovan]

UPDATE: The DDO Store is once again available.

The DDO Store is currently unavailable. We will let you know when the Store has reopened. Thank you!

[moomooprincess]

Been down three times the past two days.

Thanks for the heads up. Of course, I am trying to redeem LOOT30 each time it is down.

[Malleable]

I had no issues with LOOT30 a couple of hours ago. I guess it must be something else.

[oublio2]

The DDO Store is currently unavailable. We will let you know when the Store has reopened. Thank you!

the store was down yesterday for a few hours when it came back on I made a 1600 tp purchase with credit card I never received the points yesterday and still have yet to get them today I made in game ticket and a ticket to turbine support and still have not had any reply or fix to the situation also can not get through on the phone to them but the money was removed from my credit card

[Avenir]

I'm waiting on the phone right now for customer support. Tried to purchase points and it said that they encountered a problem, try back later. Well, tried two other times, no points but they sure as heck took it outa my checking. This is after the downtime.

[cdbd3rd]

the store was down yesterday for a few hours when it came back on I made a 1600 tp purchase with credit card I never received the points yesterday ...


I'm waiting on the phone right now for customer support. Tried to purchase points and it said that they encountered a problem,...


I think this post in another thread may apply to you folks.

https://www.ddo.com/forums/showthread.php/455514-TP-for-MM-not-received?p=5531539&viewfull=1#post5531539

(reading that as folks will get their points "as well" after the fix.)

[UurlockYgmeov]

The Kobold Konsortium claims credit for any and all hijinks related to the store, random crystal cove items found in said store, and of course - the false flag german pony. Long Live the Kobold Konsortium!

http://www.jimzub.com/wp-content/uploads/2013/03/KoboldsKickstarter1.png

[Avenir]

Just got off the phone and got someone who was extremely helpful (forgot name), said they are aware of the issue and will email me when things get fixed.

[SSG_Alkaid]

*shakes fist angrily at Kobold Konsortium*


Anyway to reinforce what Avenir just mentioned, yes, we are most definitely aware of the issue with points purchases and are trying to resolve it ASAP.

[slarden]

The best part about a major store disruption like this is that maybe they will give us something rare that we really like such as triple bonus point sale or determine your own discount.

[Sarzor]

*shakes fist angrily at Kobold Konsortium*


Anyway to reinforce what Avenir just mentioned, yes, we are most definitely aware of the issue with points purchases and are trying to resolve it ASAP.

Does this apply to the free TP we should receive?

Aka - Should we hold off on acquiring favor while this is happening for fear of losing out on the free TP?

[UurlockYgmeov]

*shakes fist angrily at Kobold Konsortium*

Kobold still remember Mabar! Watch evil adventurers die! Brought poppycorn!

https://s3.amazonaws.com/ksr/assets/000/363/506/eaff6670b152eaf903bec54e987833d4_large.jpg?1359589 945

http://www.dorktower.com/files/2014/01/2KoboldDragonPoster2-249x300.jpg

[UurlockYgmeov]

http://tallystreasury.com/wp-content/uploads/2014/01/soon-kobold.jpg

[Mr.Gig]

8 hours down now? Someone's had a crappy shift at work today.

[Cordovan]

The DDO Store has reopened. Thank you for your patience while we resolved this issue.

[Vellrad]

The DDO Store has reopened. Thank you for your patience while we resolved this issue.

You have new sales for this week?

[UurlockYgmeov]

The Kobold Konsortium needed to stop for the day 'cause have fresh rat for dinner tonight!

The Kobold Konsortium will strike again because Kobold remember the waterworks!

[Gratch]

The DDO Store has reopened. Thank you for your patience while we resolved this issue.

No sales, no free item and you took away last week's sales that usually overlap on Thursday's. Guess I really didn't need a Hall of Heroes on my account. Maybe there's snow or somethings. Though I'm going to blame the new Player's Council, Player Council 2: The Revenge of the Flower Zergers.

Hey DDO Store, What's on Sale?
NOTHING IS ON SALE IN THE DDO STORE.

[janave]

Probably the snow is so dense in Boston that once people step out the door they immediately disappear :D.

[oublio2]

*shakes fist angrily at Kobold Konsortium*


Anyway to reinforce what Avenir just mentioned, yes, we are most definitely aware of the issue with points purchases and are trying to resolve it ASAP.

I get that your aware of the situation but I paid for 1600 points that I didn't get and all I realy want is a personal email from turbine support or someone saying they know I paid for points I didn't get and I will get them soon I just want a personal response pls pls pls

[SSG_Alkaid]

We resolved the issue with TP not being granted for favor rewards, so quest away! Any points that were delayed from yesterday/late Wednesday have also been granted at this point.


I get that your aware of the situation but I paid for 1600 points that I didn't get and all I realy want is a personal email from turbine support or someone saying they know I paid for points I didn't get and I will get them soon I just want a personal response pls pls pls

Sure thing. I'll create a ticket for you and follow up via email when I have more info!

Edit: Nevermind, you already have a ticket. I'll just respond to that one!

[mojoflea]

I get that your aware of the situation but I paid for 1600 points that I didn't get and all I realy want is a personal email from turbine support or someone saying they know I paid for points I didn't get and I will get them soon I just want a personal response pls pls pls

It tells me my account is suspended, this is the only place I get this message? Are these issues related?

Thank You
Red

[zeta-2134]

It tells me my account is suspended, this is the only place I get this message? Are these issues related?

Thank You
Red

Exact same situation here, I hope the customer service and billing teams are aware.