Downtime Notice: 8:30 AM- 11:00 AM Eastern (-5 GMT) Tuesday, January 6th

[Cordovan]

UPDATE: The worlds have reopened! Thank you for your patience, and we will see you in the game.

UPDATE: The downtime has been extended until 11:00 AM Eastern (-5 GMT). We'll keep you updated!

The DDO game servers will be brought down on Tuesday, January 6th from 8:30 AM - 10:00 AM Eastern (-5 GMT) for a restart. This is being done to promote the general health of the game worlds. Thanks for your patience, and we'll see you back in the game soon!

[Cordovan]

FYI: The boosts from the holidays (Epic/Heroic XP, VIP XP Bonus, and Festivult Coin drops) will continue until we bring the worlds down tomorrow morning, so enjoy a few extra hours of the bonuses!

[Qhualor]

Thank you.

[Monkey-Boy]

Thank you! And hopefully it'll clear up some of the lag.

[zyp]

Never have I been so glad to see a downtime notice...

[MisterCanoeHead]

Wait...I thought lag was always on the users end? If this reboot fixes lag doesn't that disprove that notion?

[Qhualor]

Wait...I thought lag was always on the users end? If this reboot fixes lag doesn't that disprove that notion?

no. this reboot should and hopefully fix the current server side lag. user lag is still the problem of the user.

[ToastyFred]

Wait...I thought lag was always on the users end? If this reboot fixes lag doesn't that disprove that notion?

This particular lag issue was caused by hundreds and hundreds of Guild Ship instances that were never closing. The instances just kept building up over several days and caused server-side lag this time.

[MisterCanoeHead]

no. this reboot should and hopefully fix the current server side lag. user lag is still the problem of the user.

So what you're saying is that lag isn't always the customers fault? Is that correct? Lag exists on Turbines end too?

This will come as quite a shock to many.

[dontmater]

This particular lag issue was caused by hundreds and hundreds of Guild Ship instances that were never closing. The instances just kept building up over several days and caused server-side lag this time.

nice to know someone knows whats going on... at least something was said, if it was really going on. that's the type of communication we want. we want to know what happened.

[Qhualor]

So what you're saying is that lag isn't always the customers fault? Is that correct? Lag exists on Turbines end too?

This will come as quite a shock to many.

I do sense the sarcasm but I don't believe ive seen a post by Turbine that has said lag is only on user end. that comes from people on the forums.

[Severlin]

Wait...I thought lag was always on the users end? If this reboot fixes lag doesn't that disprove that notion?

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

[Faltout]

I do sense the sarcasm but I don't believe ive seen a post by Turbine that has said lag is only on user end. that comes from people on the forums.
And his post is not directed to Turbine, rather some other people that kept arguing the opposite.


I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~
Since we're having some feedback here, it would be really nice to know that lag (for whatever reason) on one player cannot affect other players in the same instance. (Some people went to extremes to minimize lag and kicked others from the party) That if a player's packets to or from the server are being dropped, then the server does not stall the other players' packets waiting for the lagging player.

[MisterCanoeHead]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

Thank you.

My post was not intended to imply you guys at Turbine have claimed it's all on the users end, rather I wanted to point out to several of the regular forum posters how preposterous making that claim is.

Having someone respond to a post about valid lag concerns with "I don't see lag, it must be your system." is very frustrating and unhelpful, basically trolling.

[apacheizm23]

The DDO game servers will be brought down on Tuesday, January 6th from 8:30 AM - 10:00 AM Eastern (-5 GMT) for a restart. This is being done to promote the general health of the game worlds. Thanks for your patience, and we'll see you back in the game soon!


FYI: The boosts from the holidays (Epic/Heroic XP, VIP XP Bonus, and Festivult Coin drops) will continue until we bring the worlds down tomorrow morning, so enjoy a few extra hours of the bonuses!

Thank you.

[apacheizm23]

So what you're saying is that lag isn't always the customers fault? Is that correct? Lag exists on Turbines end too?

This will come as quite a shock to many.



MisterCanoeHead
MisterCanoeHead is online now
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That says it all.

[apacheizm23]

I do sense the sarcasm but I don't believe ive seen a post by Turbine that has said lag is only on user end. that comes from people on the forums.

Exactly.

[MisterCanoeHead]

MisterCanoeHead
MisterCanoeHead is online now
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That says it all.

If you think the join date on these forums means anything then I have a magical pony to sell you.

Hello and welcome to DDO.

[Fionivar]

And his post is not directed to Turbine, rather some other people that kept arguing the opposite.


Since we're having some feedback here, it would be really nice to know that lag (for whatever reason) on one player cannot affect other players in the same instance. (Some people went to extremes to minimize lag and kicked others from the party) That if a player's packets to or from the server are being dropped, then the server does not stall the other players' packets waiting for the lagging player.

I'll have to test this again, but I remember that if you cast an AoE buff/heal that it would not trigger on everyone until the most lagged player validated it. You can kinda test it by grouping up, having someone go link dead and try an AoE. But this was years ago.. things may have very well changed. Shroud was a common place to see this take place when buffing by altars.

[96th_Malice]

Thank you.

Agreed .. thanks

[Braegan]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

Sev,

I dig your honestly and open communication, please keep it up, it is appreciated!

[mna]

My post was not intended to imply you guys at Turbine have claimed it's all on the users end, rather I wanted to point out to several of the regular forum posters how preposterous making that claim is.

Having someone respond to a post about valid lag concerns with "I don't see lag, it must be your system." is very frustrating and unhelpful, basically trolling.

Indeed.

And there are more than just the client and server to consider in this - I have noticed clearly network-based lag several times. (Some but not all of these times the local ISP did also issue a technical problem notification... and then there was the international traffic routing hassle and...)


I've been close to asking how replacing my PC, or parts of it, would've helped with that last one - as a couple of forum posters did appear to claim it would.



Now, server lag and network lag can occasionally be hard to tell apart from our end, but client-side lag should be at least detectable with suitable operating system level instrumentation.

[UurlockYgmeov]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

Sev

thanks for the answer. I dropped from DirectX11 down to 9 and that helped a bit. Have a great day! see you in game!

[tigerknee123]

great ... i was taking an break cause of death lag that was getting worse .

[Flavilandile]

This particular lag issue was caused by hundreds and hundreds of Guild Ship instances that were never closing. The instances just kept building up over several days and caused server-side lag this time.

It's not the only source of lag... But in Khyber's case it seems to be the most important one.
( and since it's something that builds up on each server, restarting all the servers is a good move, as it cleans up everything on all the servers )

[cdbd3rd]

FYI: The boosts from the holidays (Epic/Heroic XP, VIP XP Bonus, and Festivult Coin drops) will continue until we bring the worlds down tomorrow morning, so enjoy a few extra hours of the bonuses!


Coins are being shut off this morning??

[virtualgib]

MisterCanoeHead
MisterCanoeHead is online now
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That says it all.

Happy Holidays!

[mkmcgw17]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

I think you guys do a great job when I think of the technology involved and how complicated it really is thanks for keeping a game up that's relatively free of complications. I complain loud as any but at the end of the day your doing a fine job and putting forth a decent product despite executive upper management. Thanks.

[Loromir]

Sev

thanks for the answer. I dropped from DirectX11 down to 9 and that helped a bit. Have a great day! see you in game!



I have always run Directx9 and I don't seem to see as much lag as I read about here on the forums. However, I have noticed more lag the past couple of weeks than usual.

[96th_Malice]

If you think the join date on these forums means anything then I have a magical pony to sell you.

Hello and welcome to DDO.

<<<<<< Wants the pony !!! ... magical or not !!!

[Kik96]

Isn't it about time for Cordovan and the team to be posting a downtime extension?

[Faltout]

It's not the only source of lag... But in Khyber's case it seems to be the most important one.
( and since it's something that builds up on each server, restarting all the servers is a good move, as it cleans up everything on all the servers )
It sure isn't. And we never said otherwise. It sure helps tracking the important issue behind the unusual lag instead of going in endless discussions about how network cards work, right? But I guess as this is your job, you'll never admit that you ignored facts pointing in the opposite direction...

P.S. This post is solely for the purpose of satisfying my frustration caused by that particular poster and the lag that was going on during the time we argued.

[thakorian]

Isn't it about time for Cordovan and the team to be posting a downtime extension?

already extended, check the title of the thread

[Cordovan]

We're extending the downtime until 11:00 AM Eastern (-5 GMT), and will keep you updated. One of the scripts we run to set world properties (such as the VIP XP bonus, setting Epic XP bonuses back to normal, etc.) is giving us some hassles, so we have to take a little extra time to troubleshoot it.

[mkmcgw17]

UPDATE: The downtime has been extended until 11:00 AM Eastern (-5 GMT). We'll keep you updated!

The DDO game servers will be brought down on Tuesday, January 6th from 8:30 AM - 10:00 AM Eastern (-5 GMT) for a restart. This is being done to promote the general health of the game worlds. Thanks for your patience, and we'll see you back in the game soon!

Twitch twitch thanks Cordovan for the prompt update twitch twitch.

[Cordovan]

Coins are being shut off this morning??

Yes, although the Jester of the Festivult will remain in-game to accept trades through January 18th.

[Kik96]

Ah!! They must have snuck it in while I was typing! Thanks for the update.

[HedgeHogShadow]

Should my launcher be downloading 8.5 gigs of patch? Or did I mess something up by trying a lammania download?

[moomooprincess]

Coins are being shut off this morning??

Yes sir. Festivult Coin drops ended Monday January 5, which means Tuesday at 10 AM EST.

Jester is around until Monday, January 19th or Tuesday January 20th at 10 EST. Or whenever Cordovan appears(I assume it is Cordovan but it could be Tolero), gets in and turns the DB switch to OFF(I am also assuming that they put it in a database semaphore flag(switch) as there is strong evidence that they have done that).

You have two weeks to cash in Festivult coins.

[moomooprincess]

Yes, although the Jester of the Festivult will remain in-game to accept trades through January 18th.

Whoa, you mean the Master Calendar of events is wrong? Or are my eyes deceiving me?

[Paranormaliz]

UPDATE: The downtime has been extended until 11:00 AM Eastern (-5 GMT). We'll keep you updated!

The DDO game servers will be brought down on Tuesday, January 6th from 8:30 AM - 10:00 AM Eastern (-5 GMT) for a restart. This is being done to promote the general health of the game worlds. Thanks for your patience, and we'll see you back in the game soon!

They just wanted a longer coffee break!
ROFLMAO

[FranOhmsford]

UPDATE: The downtime has been extended until 11:00 AM Eastern (-5 GMT). We'll keep you updated!


What a surprise!

[Krelar]

Whoa, you mean the Master Calendar of events is wrong? Or are my eyes deceiving me?

I think we should go by the master calender.

After all it has the XP boost continuing until December 5th 2015 :)

[Cordovan]

Whoa, you mean the Master Calendar of events is wrong? Or are my eyes deceiving me?

We use the "through January 18th" verbiage because we announce the last full day of an event. That said, if you check the calendar, it's set to shut off the morning of the 19th.

[Nimulos]

Downtime extended, as expected...
I still don't get why you guys don't just add 2 hours to the initial downtime by default and surprise everyone by being up an hour early? I don't think people will be more upset at a downtime 8 -12 than at a downtime 8 - 10 that is extended, especially if the 8-12 one ends early.

[zaphear]

Downtime extended, as expected...
I still don't get why you guys don't just add 2 hours to the initial downtime by default and surprise everyone by being up an hour early? I don't think people will be more upset at a downtime 8 -12 than at a downtime 8 - 10 that is extended, especially if the 8-12 one ends early.

How do you know they already don't..

[mons]

How do you know they already don't..

well, the initial time was 830-10, ill leave it at that.

[Hazelnut]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

And then, of course, there is Netflix lag. This happens to me for about the first 10 minutes after starting a show on Netflix. It settles down after that. I assume it is caused by a bandwidth limit either at my router or due to wifi overload. As much as I would like to blame Turbine for this one, I'm pretty sure it is either my end or Netflix's fault for not throttling the data rates just the way I want. :p

After all, what could be better than playing Dungeons and Dragons Online, while watching Dungeons and Dragons on TV?

[Sunnie]

We're extending the downtime until 11:00 AM Eastern (-5 GMT), and will keep you updated. One of the scripts we run to set world properties (such as the VIP XP bonus, setting Epic XP bonuses back to normal, etc.) is giving us some hassles, so we have to take a little extra time to troubleshoot it.

Thanks for letting us know what's up, that takes out pretty much any frustration I might have felt otherwise. A little explanation really can go a long way.

[Thar]

We're extending the downtime until 11:00 AM Eastern (-5 GMT), and will keep you updated. One of the scripts we run to set world properties (such as the VIP XP bonus, setting Epic XP bonuses back to normal, etc.) is giving us some hassles, so we have to take a little extra time to troubleshoot it.

What... double VIP bonus is stuck... awwww... we will forgive you for leaving that in.

[Hazelnut]

They just wanted a longer coffee break!
ROFLMAO

So do I. Turbine should make that an event. Win coffee with Cordovan.

[MadCookieQueen]

After all, what could be better than playing Dungeons and Dragons Online, while watching Dungeons and Dragons on TV?

watching Army of Darkness or Knights of Bad@$$dom ^^

[moomooprincess]

Worlds are open

[Kik96]

Nope, they forgot the kobolds get a union break from 9:45am to 10am as stated in the kobold union rulebook. And as we all know you give the kobolds 15mins and they'll take a half-hour. That being said, snow on driveway and sidewalk removed. Are the worlds open yet, I don't want to go out and shovel anymore today.

[Kik96]

And I see they are now open

[Cordovan]

The worlds should be open shortly; we'll have an announcement incoming.

[Cordovan]

The worlds have reopened! Thank you for your patience, and we will see you in the game.

[luvirini]

We use the "through January 18th" verbiage because we announce the last full day of an event. That said, if you check the calendar, it's set to shut off the morning of the 19th.

According to the calendar view the vip holiday special lasts a long time. When you click on the entry on say 1st of february it says: "now through January 4th!" so it seems to claim it to be until january 2016 in that case...

[cdbd3rd]

So do I. Turbine should make that an event. Win coffee with Cordovan.

You can have your event.


I'll take Vodka & Redbull with Tolero. ;) (...and Mr T, too. Don't wanna seem inappropriate. :p )

[Cordovan]

According to the calendar view the vip holiday special lasts a long time. When you click on the entry on say 1st of february it says: "now through January 4th!" so it seems to claim it to be until january 2016 in that case...

Oops! Fixed. The VIP bonus ended when the worlds went down today.

[jwelch]

This particular lag issue was caused by hundreds and hundreds of Guild Ship instances that were never closing. The instances just kept building up over several days and caused server-side lag this time.


because it will eventually come up, if you have a source for that info, it'd be appreciated. It makes sense, given at one point I was on what, Kraken instance 1243.

[jwelch]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

to echo others, thank you for this and more please. Yes, there are people who will never cut you a break, but for most folks, the silence or non-answers from GMs is frustrating. It's even worse when you get 404s for the in-game help so you can't even easily report a current issue.

I know most corporations are allergic to this kind of thing, but when there's a widespread issue like this, having someone put up a post-mortem post about what caused it, why it seemed to be happening, what the short and long-term fixes look to be can do a lot to help people feel less frustrated.

Nature abhors a vacuum, and that's doubly so with information. If there's no authoritative source in cases like this, people are left with deduction from observation, and the accuracy of those conclusions are going to be not so good. I would submit that whatever "problems" greater transparency might cause, they are less than problems the current "act like a clam" strategy are causing y'all right now.

If y'all don't give us good info to work with, then frustration when people come up with the wrong answer on their own, while understandable, is ultimately caused by y'all.

[Faltout]

because it will eventually come up, if you have a source for that info, it'd be appreciated. It makes sense, given at one point I was on what, Kraken instance 1243.
https://www.ddo.com/forums/showthread.php/454118-Lag-problems-on-Khyber-continue/page2#post5509142

And those Kraken instances (and other ships as well, but Kraken is the most popular ship and bound to have higher instances) were first observed here:

https://www.ddo.com/forums/showthread.php/453840-Extreme-lag-since-last-hotfix?p=5507357&viewfull=1#post5507357

[Nimulos]

How do you know they already don't..


well, the initial time was 830-10, ill leave it at that.

This. No sane person that knows their trade expects to do a restart of that many servers in 45 minutes, if they're also altering some values and want to test if everything went smoothly.

[Hazelnut]

You can have your event.


I'll take Vodka & Redbull with Tolero. ;) (...and Mr T, too. Don't wanna seem inappropriate. :p )

Is Turbine flying Cordovan to Toronto or me to Boston (or wherever Turbine is having him work)?

[dunklezhan]

Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine.

I've reported this particular one a few times - although not as "lag" because it's always clearly (clear to me anyway) been graphics load causing the issue. "Lag", to me, is network related - ping, latency, that kind of thing. Framerates suddenly in the toilet would logically seem to be machine related, not network related, and therefore, to me, are not lag and shouldn't be reported as such.

But in any case I wanted to ask (if you know and are able to reveal the answer): is this kind of location-limited graphics performance issue (like the similar issues in places like the Marketplace near the brokers and fatesinger) something that is 'fixable' by optimizing code, layout or objects? E.g. if it was found that the marketplace slowdown - which has been there since long before the water update we got with MOTU - was caused by the way that palm tree over there is rendered, could 'palm trees' be optimized or even moved so that its easier to render? Or is this simply 'yeah sorry, you just need a really powerful rig for those few meters of terrain'?

Clearly it wouldn't be intentional that a machine suddenly starts struggling when it hits a specific location out of combat, when that same machine can otherwise play with no framerate issues at all*. But if it's not intended... then personally I'd want/expect it to be fixed if possible.


*unless there's a massive fight going on with ED abilities and special effects firing off left right and centre which is a real problem in Epic quests, but not as much as the problem of having quests which generate red DA intentionally as a part of the quest design - which by the way is not 'fun' at all, and is a hated design approach in my guild, please stop doing it.

[FranOhmsford]

I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine.
Sev~

And you're saying the above is an issue with your home machine?

Rather than with the fact that that issue happens in that one area and nowhere else?

It may not be specifically a lag issue on your end BUT IF you have a zone that causes many people's machines to have trouble then MAYBE you should look at fixing that zone!

[alancarp]

Oops! Fixed. The VIP bonus ended when the worlds went down today.

So... Risia? Midwinter Festival? Or is that on hold pending other issues?

[RangerOps2u]

So... Risia? Midwinter Festival? Or is that on hold pending other issues?

Man if your going to shut down the servers for 4 hours ...you should have at least fired up Risia Ice Games so you wont have to bring it down AGAIN!!

BRING ON THE ICE GAMES!!!

[Marupal]

The DDO game servers will be brought down on Tuesday, January 6th from 8:30 AM - 10:00 AM Eastern (-5 GMT) for a restart. This is being done to promote the general health of the game worlds. Thanks for your patience, and we'll see you back in the game soon!

Ran around on Khyber a bit after the restart. It seems to have cleared up the hitching that was going on.

Thank you. :)

[Aletys]

I'm not sure who told you that lag was never on our end but that is certainly not the case.

It's very hard to pin point the actual cause of lag from anecdotal reports. Some lag is graphical and on the client side. I still lag when I am looking at the indoor cavern with the pirate ship and its watery reflection with my home machine. Some lag has been on the server side. Until recently the shadows in a particular high end raid caused more lag than they should. Sometimes there are actual internet conflicts or conditions that cause traffic on its way to our data center to re-route and that can cause lag. There is just a tremendous amount to look at when there are reports. While we try to take all lag reports seriously and look for evidence of the cause when we have information that shows a particular pattern.

Sev~

FYI, un-checking the post-processing video post effects option in the advanced graphics tab completely eliminates the lag in that particular cavern. I also tend to turn off post-processing in at least one of those high end raids (because the pink haze effect is very hard on my eyes & causes headaches), but unfortunately have not seen any effect on lag in that particular raid.

[Saaluta]

And major lag on Khyber is back...no movement for 10 minutes for entire group in demonweb quest Realm of Ruin.

Saal :)

Edit: Restarted game...stuck at Cleaning Up Old Connections for the past 45 minutes

And reedit: Back in after 2 hours and 40 minutes. Never had this sort of problem before.

[Kompera_Oberon]

I am unable to log on.
It is 3:42 Eastern now, and I've made several attempts over the past hour. I get through the update steps, the UID/PW challenge, and to the screen with Play, when I hit that button I briefly see the "waiting in line" message, and then the game interface vanishes. Watching it in the Task Manager it's the same thing: Once I hit Play the process just ends. I rebooted, no change.

I've never had an issue with the game before, I haven't even seen much lag in the past. The worst I've seen has been a very infrequent 1-2 second 'freeze' of the interface.

Any suggestions* or assistance will be appreciated.


* Including where else I should have posted this, if there is a better place. It seemed appropriate to post it here since the server downtime appears to be the only change between when I could log on and when I could not.

[Kompera_Oberon]

I am unable to log on.
It is 3:42 Eastern now, and I've made several attempts over the past hour. I get through the update steps, the UID/PW challenge, and to the screen with Play, when I hit that button I briefly see the "waiting in line" message, and then the game interface vanishes. Watching it in the Task Manager it's the same thing: Once I hit Play the process just ends. I rebooted, no change.

I've never had an issue with the game before, I haven't even seen much lag in the past. The worst I've seen has been a very infrequent 1-2 second 'freeze' of the interface.

Any suggestions* or assistance will be appreciated.


* Including where else I should have posted this, if there is a better place. It seemed appropriate to post it here since the server downtime appears to be the only change between when I could log on and when I could not.

I redownloaded the game and now I can log on.

It's kind of sad that this was the fix, but whatever works, works. Even if my support ticket went unanswered aside from an autoresponse.