Items gone from TR Cache

[Esper_101]

Not sure if this is the right place for this but here goes. I TRed my monk Friday evening and started leveling I went to go check my TR cache and noticed that my Tier 3 Lit 2 bow that i made, since I'm doing an AA build seem to be gone. I know I didn't sell it before I TRed and I know that it was in my Inventory. So i submit a bug report, I'm then told (after an hour and half of waiting) to wait 24 hours for the nightly background process for lost items to be returned. Still nothing in the previous ticket I was told to submit another ticket if my item wasn't returned to me. So I did that, just to be told there is no resolution and to submit a bug report. So here's my question, is there really no recourse here? Aside from the poor excuse from customer service, I've been pretty happy with this game, happy enough to spend my hard earned money on the expansions and VIP every month. I understand that with and MMO comes lots of bugs but I find this unacceptable. I would really appreciate at least something in return of my lost item, at the very least some kind of response that isn't generic BS.

[Enoach]

Don't panic just yet. It is good that you submitted the reports.

However, there have been occasions where others have also not found things in their TR cache even though it is there. What happens is that there is so much stuff in the cache that sometimes the scrolling just passes it by like an overflow.

It just may appear after you have removed some items during your TR.

Also while I'm sure you have already done this, try scrolling Up the list instead of down. I have found a few items going that way.

Don't be afraid to actually give the customer service department a direct call. Explain the situation and let them help you come to a resolution .

[Esper_101]

By the time I had noticed the bow was missing, i was level 7 so I had already removed a few things, following your suggestion I removed a few more, still nothing.

[Phemt81]

By the time I had noticed the bow was missing, i was level 7 so I had already removed a few things, following your suggestion I removed a few more, still nothing.

That was a good suggestio and a needed step before claiming you are affected by a bug. Which is reasonably possible if you removed enough items.