Performance issues in latest client/patch?

[~SirTarlanon]

Hey all,

I already made a post in the technical issues (view it here : https://www.ddo.com/forums/showthread.php/415647-Sudden-performance-issues-after-latest-update ) but I'm going to post again here in case the somewhat long route one has to take to view the technical issues forum now is preventing the people that need to read it from, well, reading it. XD

But has anyone else noticed performance issues since the patch Monday? Like I said in my other post, my framerate drops to 0 every 6-7 seconds, completely regardless of what is going on in the game...even just standing still on an empty airship.

Wondering if others have noticed something like this as well?

[~relakks]

Yep, exactly as you described

[Treantsong]

Hey all,

I already made a post in the technical issues (view it here : https://www.ddo.com/forums/showthread.php/415647-Sudden-performance-issues-after-latest-update ) but I'm going to post again here in case the somewhat long route one has to take to view the technical issues forum now is preventing the people that need to read it from, well, reading it. XD

But has anyone else noticed performance issues since the patch Monday? Like I said in my other post, my framerate drops to 0 every 6-7 seconds, completely regardless of what is going on in the game...even just standing still on an empty airship.

Wondering if others have noticed something like this as well?

I keep getting disconnected on a regular basis. This has never been an issue for me until after this recent server update :(.

[~SirTarlanon]

Yep, exactly as you described

Thanks for confirming I'm not the only one...helps lessen my own paranoia. ;) Would be curious to see if you folks /w high end machines are getting hits to you frame rates as well in 6-second intervals (CTRL-F to turn on frame rate display).

But in all seriousness, this started happening with this latest 'patch' on Monday and has rendered DDO neigh unplayable for me. I mean Every 6 seconds my client freezes for a moment and I can't respond or react to anything (But don't worry, the monsters can still attack me while I'm waiting for my frame rate to cycle back up)..It's frustrating to say the least. Any input from the devs here? Like something I can turn off to mitigate this, or when I can expect a patch that might fix this?

I know you guys have a lot of irons in the fire right now, but whatever you guys did this Monday has taken away my ability to play the game. I've filled out a bug report already, and I'm totally willing to work with the devs to try things out/collect data to resolve this.

Otherwise if it isn't something that is going to get fixed, I guess I'm done playing DDO. :(

(I don't want to be done playing DDO)

[~NiborRis]

For reference, no, my frame rate isn't dropping periodically.

Given the timing, I wonder if it's related to some ability/ED/gear your character has, that is perhaps causing a problem after the patch?

[~MissingMinds]

For reference, no, my frame rate isn't dropping periodically.

Given the timing, I wonder if it's related to some ability/ED/gear your character has, that is perhaps causing a problem after the patch?

I agree. Op I'm not suffering this, nor is my wife. I have heard no rublings of such from guildies either.

Where (quest, city, house?) are you having this happen.
What destiny are you in?
What buffs do you have active?
What buffs are others giving you?
Where are you physically located in the world? (granted this seriously sounds like client lag and not network lag)
What class/multi class are you?
Do you still have it happen when you are stripped naked? (gear ponderment)
What server are you on? (I'm on Thel.)

At a first guess, given the periodic nature of your frame drops (and that someone else is also suffering this) I would guess that you have file corruption happened/happening so that when a particular buff happens to you every 6 seconds, the client can't understand what the heck it is reading and has to fail out of the issue in order to continue. This fail drop would cause frame drops more than likely.

If it is file corruption, the only "fix" I know of is to re install the game.

[SisAmethyst]

...

At a first guess, given the periodic nature of your frame drops (and that someone else is also suffering this) I would guess that you have file corruption happened/happening so that when a particular buff happens to you every 6 seconds, the client can't understand what the heck it is reading and has to fail out of the issue in order to continue. This fail drop would cause frame drops more than likely.

If it is file corruption, the only "fix" I know of is to re install the game.

I assume file corruption would probably lead outright to a crash of DDO. Anyhow some other interesting questions are:
- Are you located in the US/Europa/Asia (as it might be a network issue)
- Maybe your Antivirus got also updated in the background?
- Maybe the Turbine launcher try downloading and contacting the server in the background (access the launcher options add limit the bandwith)
- You have other programs open in the background? (e.g. the webbrowser on the second screen which has a refresh on a page)
- Do you use a cablemodem/router? E.g. did you try to reboot those

[~FrotzMe]

I recall having something very similar previously when I had some DX10/11 shadow option turned on.

[~MissingMinds]

I assume file corruption would probably lead outright to a crash of DDO.
File corruption can end up with very odd behavior up to and including crashing.

Normally file corruption ends up in blocky looking graphics, stretching of graphic regions, mix match of sound files being played, lag with no visible symptoms, and indeed outright crashing.

I believe the standard Alt-F4 behavior to close and startup again only helps to cause graphic corruption, in addition to bad patching days. (anti virus are great cause for this one.)

[~SirTarlanon]

I'll try to answer these as best I can. Remember that prior to Monday's patch, this did not occur. Also, I've logged in multiple characters (with varying gear), and the frame rate collapse occurs the same on all so far.



Where (quest, city, house?) are you having this happen.

Anywhere. And I mean anywhere. Onboard an empty airship, in GH proper, Ruins of GH, MP, etc. etc. etc. So it doesn't appear to be location related.


What destiny are you in?

None -- Don't have Epic destinies


What buffs do you have active?

Varies with the character I guess. Currently has none, but did have Sentinel's bulwark, Denieth Defender and Jorasco healing.


What buffs are others giving you?

None -- as stated occurs even when unbuffed on an empty (except for me) Airship.


What class/multi class are you?

Rogue 5, Bard 5, Barb 5. Was the same before the patch


Do you still have it happen when you are stripped naked? (gear ponderment)

Haven't tried this yet, but when when I get home.


What server are you on? (I'm on Thel.)

Sarlona.

Is there a tool in DDO that a player can run to scan for corruption?

[~SirTarlanon]

I assume file corruption would probably lead outright to a crash of DDO. Anyhow some other interesting questions are:
- Are you located in the US/Europa/Asia (as it might be a network issue)
- Maybe your Antivirus got also updated in the background?
- Maybe the Turbine launcher try downloading and contacting the server in the background (access the launcher options add limit the bandwith)
- You have other programs open in the background? (e.g. the webbrowser on the second screen which has a refresh on a page)
- Do you use a cablemodem/router? E.g. did you try to reboot those

Located in US.

My AV does update itself periodically, like most do, but even when it does it's a short-lived spike in lag which goes away once the AV is done hogging all the IO resources. But I'll disable my AV and see what happens tonight.

I'll also try the turbine launcher bit as well.

I do not typically have other applications (even browsers) running in the background, and usually play from a clean boot. Although prior to this patch having other apps running in the background didn't produce this effect.

And I have a DSL router -- but if it was having troubles handling the UDP packets, I'd be seeing it in other places, including other online games I play.

[~SirTarlanon]

I recall having something very similar previously when I had some DX10/11 shadow option turned on.

I'm running XP, so it's using DX9. I've turned down some settings to see what happens, but to little effect. Tonight I'll try turning everything down to see what happens. of course, not looking forward to spending all that time ****ing /w settings vs. being able to actually play.

And for reference, while I don't have a top of the line gaming PC, My current system meets or exceeds every category turbine lists for their system requirements : http://support.turbine.com/link/portal/24001/24001/Article/433/What-are-the-system-requirements-for-DDO

I also don't play /w all the settings turned up...I'd say on average my settings are middle to middle-low and I use the SD client, not the HD one.

Everything worked fine on Sunday. Monday after the patch, this started happening. There were ZERO other changes to my system, hardware or software.

[~Taeb]

actually im having those same type of issues. just logging into ddo ive been freezing up a lot more since monday and my computer is acting more crazy snce ddo. i will hear the motor kick up die down kick up die down kick up die down over and over. It only does that while running ddo since monday. i never had this issue before. no pando installed either. So im just wondering what ever they did if its using a lot more resources for me. Yes its ddo because when i close it it stops. lol

[Nestroy]

Actually, I have this lag issues as well - since Monday, the last update...

Win 7 pro 64 bit, DX10, Europe, VIP. So far I never had severe lag issues on Wayfinder, not even on Market Place. Since Monday upon entering a new instance or upon entering zones with aggro from opponents there I get lag. This is only a short dip in performance, nothing severe but certainly annoying. What did Turbine mess up this time with DDO?

Do the NPCs (hostile or not) look for the ribbon on my toon?

[~FrotzMe]

Ah, I think I recall my regular periodic frame rate drop was also connected to my running full-screen and alt-tabbing out, and I think running windowed also helped. If you're not running windowed might as well give it a try.

[FalseFlag]

While I haven't noticed this particular issue (but now I have my frame rate visible so I can check), I have noticed a general degradation in performance over the last few updates and patches.

[~SirTarlanon]

weeeeell.....

So I tried stripping my toons naked -- No effect.
Different toon on a different server -- No effect.
Turned ALL the advanced gfx settings to their lowest values -- No effect.
Tried in Windowed vs. fullscreen mode -- No effect.

Still freezing up every 6 seconds. Any other suggestions/input? Any way to tell if all my files are intact (without re-installing)? Better yet, is there a way to back off Monday's patch to confirm it is definitely the patch?

Thanks for the input so far.

[~SirTarlanon]

Well...I've done everything I said I would try at this point, disabling my Anti-virus as my last step. Still having the same freeze every 6 seconds. :(

For giggles(?) I alt-tabbed out while the client was running and had a look @ task manager. And sure enough, every 6 seconds the # of page faults DDO takes every 6 seconds spikes significantly.

I'll add again, for the record, I Did not have this problem prior to monday's 'patch'.

Poured through the support docs (again, more time spent trying to diagnose a problem I know I didn't create instead of playing a game I enjoy), and as a last hope I suppose it's possible my .DAT files have somehow become fragmented. Which unfortunately it seems the only way to fix is with a complete uninstall/re-install. Would be *really* nice if there was some tool I could run to check before having to jump through that rather tedious hoop.

Also Turbine, your direct file download for the DDO clients page doesn't appear to exist anymore. Please put the full client download page back up. I'm not installing that Pando **** on my PC.

If anyone else has any suggestions, I am open to them.

I am a premium player, and I do buy cards and points in the DDO store. If this issue doesn't get resolved I guess it means Turbine doesn't want me to play their game anymore. :(

[~SirTarlanon]

Well...performed a complete re-install, per Turbine's destructions on their own support site. Still having the same problem.

So I guess this is a 'bump' with the hopes some in-the-know Devs see it and can help me (or at least hint as to when it will get fixed) once the devs crawl out from whatever rock they've been hiding under since all these 'patches' and 'upgrades' went live.

[~Taeb]

yeah worst part with no dev tracker its really hard to find answers or keep reading/responding with the constant issues. i hope we can get an answer or this addressed soon

[~relakks]

made a vid showing the issue. alone on the ship just holding the turn button


http://www.youtube.com/watch?v=zsrCg10EqdE

please fix it turbine, game is unplayable for those of us affected

[~MissingMinds]

Curious. Are these PC desktop or laptop?

What graphics chip, and what driver version (date please)

[~Necronomican]

Could be a matter of packet data being sent/received from account servers are also fragmented. With all the recent work done to forum changes and account info this has caused serious latency, and packet loss% for me as of lately. I have tried testing broadband connection with perfect results, except when connecting to Comcast server located in Boston which gave poor download speeds most of the time. Hardware and or related drivers can/or may be part of the problem as well, considering the constant coding changes done by Turbine's staff. Cancelling all backround programs as well as firewall or AV has never has any effect on game performance for me, nor does changing most of the graphics settings.

[~relakks]

Curious. Are these PC desktop or laptop?

What graphics chip, and what driver version (date please)

This happens on both of my computers (desktops)

#1
Asus P4P800 SE (motherboard)
Intel P4 2,66 GHz
2 gb ram
Radeon X850
Windows XP, very fresh install, all service packs and updates


Drivrutinens förpackningsversion 8.593.100-100210a-095952E-ATI
Catalyst™-version 10.2
Leverantör ATI Technologies Inc.
2D-drivrutinsversion 6.14.10.6925
Sökväg för 2D-drivrutin System/CurrentControlSet/Control/Video/{85DAB5DB-69FA-4690-8C58-56F257313BA0}/0000
Direct3D-version 6.14.10.0647
OpenGL-version 6.14.10.8545
Catalyst™ Control Center-version 2010.0210.2339.42455
Drivrutinsversion för AIW/VIVO WDM 6.14.10.6238
Drivrutinsversion för AIW/VIVO WDM SP 6.14.10.6238


#2
Asus A8N-SLI Deluxe
AMD A64 3500+ (2.2 GHz or something)
2 gb ram
Radeon HD3800
Windows XP. very old install, all updates and servicepacks

original driver

Driver Packaging Version 8.961-120405a-137814C-ATI
Catalyst™ Version 12.4
Provider AMD.
2D Driver Version 6.14.10.7261
2D Driver File Path System/CurrentControlSet/Control/Video/{B3F65AFE-30B4-49FB-B469-D138AB972903}/0000
Direct3D Version 6.14.10.0903
OpenGL Version 6.14.10.11631
Catalyst™ Control Center Version 2012.0405.2154.37503


upgraded to latest beta version today. no change, still have fps drops

Driver Packaging Version 8.97.100-130424a-156444E-ATI
Catalyst™ Version 13.4
Provider AMD.
2D Driver Version 6.14.10.7267
2D Driver File Path System/CurrentControlSet/Control/Video/{B3F65AFE-30B4-49FB-B469-D138AB972903}/0000
Direct3D Version 6.14.10.0911
OpenGL Version 6.14.10.11672
Catalyst™ Control Center Version 2013.0424.1155.19491


gonna reinstall #2 with win 7 now and see if there is any difference

[Banshee22]

A while ago after a patch I noticed my performance going way down and also my notebook's fan starting to go up a notch or two. Turned out that somehow DDO suddenly decided to run on DX11 instead of DX9. After I set it back to DX9 all was fine again.

I think I'd never checked my graphics setting if a guildie hadn't advised me to, because I didn't expect this to be the reason because I didn't change anything - DDO did it on its own.

It's probably not the cause of the problem you're describing, just adding this for everyone else how may have trouble.

[~relakks]

So i formatted #2

* installed win 7
* got all the latest windows updates
* installed fresh drivers, gfx, nforce chipset, sound card etc
* installed ddo, fresh pando download

still the same...

tried both high and low gfx settings (ingame), disabling game sound, changing the max fps to a set number, changing engine speed, changing connection speed. connected computer straight to the broadband jack bypassing the router.

nothing helps.

game is running in dx9, i have dx11 installed but can't change it, suppose the HD3800 doesn't support it

and yes.. this never happened before the patch on the 29th april

[~Firekragg]

Yes, I'm also seeing the Frame-Rate drop. I've seen this in the previous year, after U14 came out. I dealt with it until another patch came along that resolved it. So I didn't make a post regarding it.

This time it's more annoying and glad I've found a post regarding it. I believe it has something to do with the DDO client. I troubleshooted with about 20 various different methods of what I thought would help, all with no results. The FPS (mine sits at about 30) will drop to almost 0, which gives what I call "Stutter-Lag".

By watching the windows task-manager, I can see the jump in Page Faults, so my theory is this:

There is some part of DDO in the computer memory that creates a page fault. The DDO client then has to retrieve some file(s) from the hard disk files, to resume the file in memory. I don't have any Solid State drives, so I can guess that some users might not notice this if they have a SSD. If the file on the hard disk is accessed fast enough, then the CPU may not spike up when retrieving the file.

I let my DDO client just sit for a while doing nothing. I had no other programs running. Literally most background processes and programs were turned off. I made a snapshot of my task manager showing the CPU spikes the DDO client creates. My CPU% when DDO is running averages around 50%. My CPU usage spikes to 100% when the client FPS does its drop. So you can see in my image the consistent cycles of the CPU spikes.


http://imageshack.us/a/img855/6492/ddoframeratedrop.png

[~atomicmew3]

You have vsync turned on. Turn it off.

[khamastus]

I've had this day since day one for me. I always thought it was just ddo. Couple of computers, wide variety of video settings. Are you telling me everybody doesnt get this constant hitching?

Edit: after reading your post instead of just watching your video, i see your problem is a bit deeper as its a regular cycle. Nevermind

[Mandyb]

I am having a similar issue after the last update DDO uses up all my ram I know my system is old I am running an Intel Core 2 Q6600 2.4 ghz with 4gb of ram and a geforce gtx 570 running windows 7. So hopefully there;s some kind of fix coming for this because it really does make it hard to stay in the game. Having it lag out and jump around like that kinda takes the fun out of it.

[~Grumpycat]

Im runnin an i5, 8GB RAM, Radeon HD 5400 and high speed cable ISP. In most cases, it's not the machine. It will either be Your ISP, Turbine's ISP or the server. There are plenty of issues you can write off to your machine but this isnt one of them. This is happening to everyone so it's down to Turbine's ISP The Server itself or the memory leak they've been shown but are doing nothing about that would eliminate 90% of lag.

I know that sounds accusatory but if I were Turbine and some one showed me 4 lines of code and told me this is the fix, I would be doing testing to make sure it wasn't a hack attempt or ignore it altogether as a security issue (as they have done). No it wasn't me who found and showed them the error.

But they really need to be asking themselves how many people are going to leave and how many people are only going to stay F2P if they dont start fixing things. I'm a big DDO supporter since the alternatives REALLY stink (my own opinion) but They are going to hurt themselves if something isnt done and done soon.

Edit was to correct spelling errs

[~relakks]

You have vsync turned on. Turn it off.

Nah, just a coincidence that fps hovers around 60 in the video

[~SirTarlanon]

First off, thanks for getting that Vid up Relakks. What you show there is *exactly* what happens to me as well.




But they really need to be asking themselves how many people are going to leave and how many people are only going to stay F2P if they dont start fixing things. I'm a big DDO supporter since the alternatives REALLY stink (my own opinion) but They are going to hurt themselves if something isnt done and done soon.



And well said Grumpycat. Whatever they did to enable those ribbons is causing this issue, since this issue didn't exist for me before that 'patch'. I haven't played DDO since that Monday patch went live, and I won't be until it gets fixed. Which also means I won't be buying any more Turbine points. It's as simple as that.

The fact that the devs have been mum on this is...disappointing to say the least. But if they want to ever see another dime from me they need to fix this issue. Whether it is re-writing the code that causes it, or offering an option (either in the menu or a setting in the .ini) to disable it, it needs to get done.

If they fix it, I'll play DDO again because I do like the game. Which will mean I'll spend $$ in the DDO store again. Everyone wins.

[forummuleonly]

Im runnin an i5, 8GB RAM, Radeon HD 5400 and high speed cable ISP. In most cases, it's not the machine. It will either be Your ISP, Turbine's ISP or the server. There are plenty of issues you can write off to your machine but this isnt one of them. This is happening to everyone so it's down to Turbine's ISP The Server itself or the memory leak they've been shown but are doing nothing about that would eliminate 90% of lag.

I know that sounds accusatory but if I were Turbine and some one showed me 4 lines of code and told me this is the fix, I would be doing testing to make sure it wasn't a hack attempt or ignore it altogether as a security issue (as they have done). No it wasn't me who found and showed them the error.

But they really need to be asking themselves how many people are going to leave and how many people are only going to stay F2P if they dont start fixing things. I'm a big DDO supporter since the alternatives REALLY stink (my own opinion) but They are going to hurt themselves if something isnt done and done soon.

Edit was to correct spelling errs


/looks at Grumpy with twinkle in eye

/says, do I know you? You look mighty familiar.

/likes what Grumpy says.

[Aussir]

Having the same issues and thought it was just me. I use CleanMem to keep an eye on memory and file cache and ever since Monday's update for those ribbons, it's been a lag fest due to hiked up resource hog.
Clearing the memory and file cache fixes it for maybe 30 seconds until DDO hogs the resources again. I had absolutely no issues before the update.

I don't know what Turbine shoved in the game with that update but it's a very nice resource hog.

[~MissingMinds]

I still disagree with some posters that think this is a server issue. The only sort of data that could cause that sort of a stop would be in the lines of constant mail, newly allocated TP, application and/or removal of multipule proficiencies (see old style Master's Touch), and the like.

The fact it is so cyclic made me think it was corrupt files, or antivirus kicking in. But players are saying they turn it off (something I may trust about 50% of the time. Normally anti virus you can tell them to "not monitor this directory/file" also.)

Another pondering (which is unlikely given the number of people afflicted) is the idea of personal hardware failing. It could have results like this, but with the number of people claiming such, I doubt it.

For those of you running ATI drivers, did you uncheck "stenciled shadows" and does it still exist?

Also with a cyclical as it is, I half wonder if the graphics card is near timing out so is reloading way more often than it should. Try reverting drivers. I'm running on drivers that are... probably close to 2 years out of date for mine (I also don't have latest and greatest card) but I've never had these issues.
We also know for fact that recent updates to the drivers just do not work well for DDO at all. I would guess going back about... 6 months would be a good start.

Also, Microsoft has put out several updates as of late that have messed up people. That could be a source also, but I would expect a farther reaction reaction than just a singular game.

side note: don't install DDO to "program files" permissions issues crop up which effect performance.

I wish you guys luck and I'm just about out of ideas.

[Aussir]

snip snip

- My Nvidia graphic card runs the latest Tomb Raider without a glitch... doesn't heat up half of what it does with DDO and the resource usage is half of DDO's - I doubt it's my card.
- The problems only started after the update - I doubt it's my card.
- I monitor resource usage and memory usage, and it shot up after the update whenever I'm running DDO - I doubt it's my card.
- Not going to revert my graphic driver when it was working perfectly until the update - I doubt it's my card.
- No Microsoft update gets installed without my permission, I'm not stupid to let it update on its own.
- DDO has been in my "Program Files" for over 6 years (with a few re-installs after formatting the drive over time) without a problem - I doubt it's that.

Something in that update is reacting bad with some people's rigs... that's all there is to it.

[Edwardt]

Lucky to have the same probs since the latest update.
I was worried my engine broke, but I see the symptoms are like those from relakks and SirTarlanon.
I could make a screenshot like Firekragg did showing the same.

Now the computer is clean like a new one, got the latest drivers, a new DDO download and the game is even on casual challenging.. especially for my nerves

Hope it will be fixed at the first opportunity!


[Aussir]- No Microsoft update gets installed without my permission, I'm not stupid to let it update on its own. :D

[~MissingMinds]

One last idea I had. It won't solve anything, but could get more clues. If you are running Win 7, there is another tool you can use called "Resource Monitor"

You can select the dndclient.exe on the disk tab to see just what files it may be trying to access constantly, if it is doing disk access. (which I'd think it would be) It won't tell you wht parts of them, but at least give a clue as to which possibilities.

standing around on my ship, eventually, all disk file access for the game went away and wasn't pulling up again. Granted this means a ship or location that won't be reading in new textures (spells, buffs, other characters) but you should be able to find a location like that easy enough. (I wanted to test this myself so a datapoint could be had.)

[starhawk_6699]

Just a thought, but could it be Pando Media Booster kicking in and causing this?

[~JB5440]

This is obviously NOT a problem on the end-users side. It occurs on multiple operating systems, with rigs that pretty much cover the spread from low to high end. It occurs with various graphics cards and drivers. It occurs on clean installs and old installs. The only common variable in this issue is that it ONLY OCCURS WITH DDO. Please Devs, let us at least know you are aware of this thread.

[Edwardt]

[Starhawk_6699] Just a thought, but could it be Pando Media Booster kicking in and causing this?

I had it on mind the Pando Media Booster might cause the trouble, but I uninstalled it and noticed any changes.

I'm running XP sp3, so that Resource Monitor is not an option. Just loaded an analyser, but that one is tough to handle and I'm still working on it.

Nevertheless, this new annoying situation has to be fixed by the Devs.

It didn't occur before, so it can be removed next time. It would be painfull for all who match the recommended system requirements and still can't play fluent.

[Aussir]

Just a thought, but could it be Pando Media Booster kicking in and causing this?
The first thing I did when that bloatware got into my computer was to uninstall it. So that's not it either...

[~Grumpycat]

/looks at Grumpy with twinkle in eye

/says, do I know you? You look mighty familiar.

/likes what Grumpy says.

/wonders about the twinkle

/thinks... prolly does know me

/appreciates the like.

[~FoggyKnightNH]

Been trying everything to get rid of the lag issues. I'm watching characters run in place with Giants in the first room of Epic Hard Tor, while the rest of the group is fighting the end boss and heading to the black dragon.

I already tried restarting the client, shutting down to minimum graphics, restarting my wireless router, running a performance check, defragging my C drive...

I just want to play with my friends at night on my days off without hassle. All of my guildies are saying that they're not experiencing the kind of lag I am, but that's not helping me or my frustration any. I ran it fine this morning and early this afternoon, I would really like it to work when there are more people on in the evenings and likewise more chances at groups that do stuff I really want to do, but am too inexperienced to run it quickly as a leader myself.

Anyone else have any suggestions?

[peoplething]

for what it's worth ......


I've had issues since last Monday as well. It started with enemies CR fluctuating significantly in a dungeon. For example, I f I hopped into a lvl 5 on 'normal' some enemies would be CR:2 and others would be 12. These were not the special occasionally spawning monsters or bosses. These were regular old monsters.

Starting yesterday I couldn't get through ten minutes in a dungeon without loosing connection. Maybe a quick second of lag, then 'you have lost connection to the chat server' - and then..... that's all she wrote. It happened again about 20 minutes ago.

I'm running a machine that's less than a year old (windows 7, 65-bit.... etc) but until last monday, had no problems with ddo.

And, as mentioned above, no other problems with anything else I've run (streaming casts, FPS's, other mmo).

[~relakks]

Grasping at straws here, but the fps drops happen on lamannia aswell

[~SirTarlanon]

Grasping at straws here, but the fps drops happen on lamannia aswell

I'm not terribly surprised by this. Since the devs appear to be ignoring this thread (and the bug report I filed), I'm guessing they have decided this isn't a problem since none of their machines (which I imagine are all way above the spec) don't have this issue, then it must not be an issue.

Something interesting diagnostically I learned though; So I went through the hassle of installing SD DDO on my laptop. It did not have this frame-rate drop/freeze issue. By all accounts, my laptop is inferior to my desktop on almost every front - Slower I/O, weak Integrated Intel Gfx chip, wireless connectivity, slower clock speed on the processor. But it did have one advantage my desktop currently does not. It was dual-core.

Could that be it? The **** code that was written for enabling these ribbons was engineered in such a way that requires a dual-core (or better) rig to handle it? Right now, I'm thinking so.

So Turbine has a few choices here :

1 - Ignore the issue and hope it 'goes away'
2 - Leave the poor code that was written and simply change all the minimum system requirements to require multi-core machines.
3 - Fix it, or at least give those of us the option with this issue to disable that code from running via a menu option or .ini file.

If Turbine chooses #1 or 2, they will have just lost a customer. I'm not paying for a game I can't play, and with the frame rate issues Turbine created with their ribbons I can't play. I mean seriously Turbine. Get someone next to you with a stop watch and every 6 seconds STOP everything you are doing in the game and tell me it is 'playable'. :P

Sad part (for turbine) is that I would have forked out some $$ for the heart of wood sale they've got going on right now -- 'cause I hate grinding for those.

[starhawk_6699]

I'm not terribly surprised by this. Since the devs appear to be ignoring this thread (and the bug report I filed), I'm guessing they have decided this isn't a problem since none of their machines (which I imagine are all way above the spec) don't have this issue, then it must not be an issue. Just speculating but, I imagine that all of THEIR machines are connected via their in house INTRANET/LAN not INTERNET therefore THEY aren't experiencing this. So its NOT an issue for THEM.

[Dudlibol]

I have that same problem after last update. My computer is very old (maybe 5-6 years) but i dont never have problems with lags and feezes with game. Now EVERY 6 Second have freezes. And how say many players before me. If turbine dont resolve this problem i stop playing DDO. Im from Czech Republic and im VIP player.

[~relakks]

Well, got a response from cordovan that he will forward this thread to the bug people just to make sure...

Two weeks now... I get the feeling turbine doesn't really care about keeping us as customers

[Dudlibol]

Then i wait two more weaks if Turbine solve this problem or stop playing and paying. Game is realy unplayable with this freezes.

[Tarlanon]

Well, got a response from cordovan that he will forward this thread to the bug people just to make sure...

Two weeks now... I get the feeling turbine doesn't really care about keeping us as customers

You must have PMed Cordovan then? Well, it's cool that you got a response. Aside from the standard 'Thanks for your bug report' auto-email I got when I submitted a bug report on this issue, this I guess represents the 1st notice from the Devs.


Then i wait two more weaks if Turbine solve this problem or stop playing and paying. Game is realy unplayable with this freezes.

I couldn't agree more Dudibol. My toons have sat idle because of this...my gold seal crew ticking down on my airship. :( And I guess ultimately it will depend on whether the bug people can find the issue. If the don't find it (or care), it won't get fixed. I'm hoping they can figure it out. Just TRed by 1st 2 toons just before the update...sucks that I can't play them (to which i PAID for the Hearts for).

[Tarlanon]

Well.....U18 is out. I'm stuck @ work (of course) and can't try it out. I'm wondering if there is anyone out there who's suffered /w the framerate/freeze issue described in this thread who has patched to U18 and can confirm/deny that this issue was resolved?

Would be nice to be able to play DDO again. :(

[Dudlibol]

Well.....U18 is out. I'm stuck @ work (of course) and can't try it out. I'm wondering if there is anyone out there who's suffered /w the framerate/freeze issue described in this thread who has patched to U18 and can confirm/deny that this issue was resolved?

Would be nice to be able to play DDO again. :(

Bad news. I play now one new quest and no change with the framerate/freeze issue. Looks like turbine dont want money.

[sebastianosmith]

I have encountered a similar problem since U17 dropped. Before that update, I could run DX11 with all settings as high as they would go and AAx8 in 1600x900 at 50-55 FPS on a Radeon 7770 using the 12.10 Catalyst drivers. After U17, that dropped to about 20-25 FPS with dips into single digits about every 5 to 10 seconds using the exact same card and drivers. I switched to DX9 and framerates returned to a consistent 60+.

I updated to the Catalyst 13.01 drivers in the interim and tried it again. Same thing with both DX10 and DX11. When the Catalyst 13.04 driver released, I tried the whole process again which resulted in no change from my previous attempts. When U18 dropped this morning I tried out DX11 again only to experience the same, extreme drop in framerate. Then, out of desperation more than anything, I turned off Post Processing. BOOM! 60+ FPS again in DX9, DX10 or DX11. Something changed in the way Turbine handles whatever post processing the game is doing with U17 that really, really slows it down on Radeon cards at least.

[Frotz]

Turn off Post Processing? But...but...but...shinies!!!

Seriously, I'm getting the CPU spike from the DDO process every six seconds or so, but it's not killing my framerate, possibly because it's not driving the usage up to 100%.

[supott]

i am getting the log-out problems as well, i think not many experience it but at least some have and im not alone.

i log out 20% of the time when i enter a loading screen. It stops at 0%.

Also having problems updating the game itself right now. Been stuck for 4 hours.

[Dudlibol]

I have encountered a similar problem since U17 dropped. Before that update, I could run DX11 with all settings as high as they would go and AAx8 in 1600x900 at 50-55 FPS on a Radeon 7770 using the 12.10 Catalyst drivers. After U17, that dropped to about 20-25 FPS with dips into single digits about every 5 to 10 seconds using the exact same card and drivers. I switched to DX9 and framerates returned to a consistent 60+.

I updated to the Catalyst 13.01 drivers in the interim and tried it again. Same thing with both DX10 and DX11. When the Catalyst 13.04 driver released, I tried the whole process again which resulted in no change from my previous attempts. When U18 dropped this morning I tried out DX11 again only to experience the same, extreme drop in framerate. Then, out of desperation more than anything, I turned off Post Processing. BOOM! 60+ FPS again in DX9, DX10 or DX11. Something changed in the way Turbine handles whatever post processing the game is doing with U17 that really, really slows it down on Radeon cards at least.

Thats nice but i have more then 5 years old PC with Windows XP and cannot have directx 10 or 11 or more. Problem is somewhere in turbine - again.

[sebastianosmith]

Turn off Post Processing? But...but...but...shinies!!!

I can do without the shinies if it means I can actually see the mobs which are trying to kill me without having to blink my eyes rapidly enough to compensate for the framerate drop. ;)


Seriously, I'm getting the CPU spike from the DDO process every six seconds or so, but it's not killing my framerate, possibly because it's not driving the usage up to 100%.

I suspect my old Phenom 555-BE is about at it's limit as it will spike to 100% while FPS heads through the floor. Turning off post processing is the only way I've found to correct the problem. I may as well just run DX9 from now on and forgo those shinies entirely. Something changed in the U17 code. Something bad wrong. Badong even.

[mrphlegm]

3 weeks without ddo.. i think i'm getting past the withdrawal stages at this point

still, very disappointed this wasn't fixed in the update

[Hawklynn]

Same issue. Probably the worst DDO client issue that has affected my game performance ever. Since this issue doesn't seem to be hitting all players (else there would be a serious inspection and hot fix) perhaps we can try to determine what hardware or what cable modem provider we all use. There must be some variable that is common with all of the users in this bug that experience this issue.

[Tarlanon]

Patched to U18 last night and no change, still getting the framerate lockups.

What blows me away is that this (which is preventing players like me from being able to play the game) isn't even on the radar : https://www.ddo.com/forums/showthread.php/150534-Official-Known-Issues

:(

I created a Bug #24027-2922 ticket April 30th. Barely a full day after the One Ribbon patch which caused this issue. And even now a month later it doesn't appear Turbine will even acknowledge this is a bug. :(

In reply to Hawklynn, near as I can gather so far this is a single-core vs. multi-core processor issue. The people in this thread that have responded with their rig configurations it looks like all of us that have this issue still use single-core processors.

Since I haven't spent enough time already trying to run down where the issue is (/sarcasm) I fired up the performance monitor while DDO was running (and aside from Perfmon, it was the ONLY application running) to take some samples from various subsystems. When looking at some memory counters, I noticed the transition faults looked like a heartrate monitor. And guess what? Massive spikes in memory transition faults every 6 seconds while DDO was running.

Some information on what transition faults are can be gleamed from here : http://technet.microsoft.com/en-us/library/cc781216%28v=ws.10%29.aspx

During the same time frame I also took samples of disk queue lengths and disk cache misses, and there were no spikes in queue lengths or cache misses during the transition fault spikes. So the issue isn't being caused by disk access.

I also had the processor monitor running and to no surprise, there were processor spikes that coincided with the transition fault spikes -- but the processor spike (and when it spiked it was not spiking to 100%) occurred slightly after the memory transition fault, thus indicating that the processor was working to resolve the faults.

A multi-core machine would likely be able to resolve these soft-paging issues much more efficiently.

I'll try to post some screenies of the performance data later tonight, unless someone can confirm they have a multi-core system and still get this issue -- at which point we need to revisit where the lockups are occurring.

Of course, if Turbine could maybe possibly perhaps give us some kind of indication about just what it was they did in the One Ribbon 'patch' it might help give us a clue where the bottleneck might be.

[lamborgini]

LOL U18 has caused even worse performance for me as of late, like so bad in fact that it bottoms out from 65fps to 0fps and complete screen freezes! I used to get 85+fps in DX11, now only getting 30-65 with occasional 70 peaks!!!

[DarkPassionPlay]

As others have stated, I am also having the same problem. For me it happens right at about every 6 seconds and it seems to be worse if I am running or moving or in combat, to the point that I cannot really enjoy playing right now. I have been working with Turbine Support on it and they had me reinstall game, disable sound and so forth... but with no luck. Today I decided to have a look at Sysinternal's Process Explorer and looked at the dndclient.exe then at the Threads. For me personally it is showing the Awesomium.dll is spiking up for me at the exact moment the freezes in game are happening. I have no idea if this anything, but I did inform Turbine Support of this today.

[peebles]

I can't speak to any framerate issues, but ever since the update I can't even get into the game. I log in, select my character, and then it seems to take forever to load. When I finally see my character, I get a "Connection to server has been lost" and that's all she wrote. This happened on extremely rare occasions in the past, but I've only been able to successfully connect once this week.

[Ivan_Milic]

Yea, its been worse than before.

[Dudlibol]

As others have stated, I am also having the same problem. For me it happens right at about every 6 seconds and it seems to be worse if I am running or moving or in combat, to the point that I cannot really enjoy playing right now. I have been working with Turbine Support on it and they had me reinstall game, disable sound and so forth... but with no luck. Today I decided to have a look at Sysinternal's Process Explorer and looked at the dndclient.exe then at the Threads. For me personally it is showing the Awesomium.dll is spiking up for me at the exact moment the freezes in game are happening. I have no idea if this anything, but I did inform Turbine Support of this today.

Good work. I tryed inform Turbine in game and i get automaticaly generated email with no solution. If i want send bug report in any other way - i cant. This is very weird if many players have that isuue and they trying things like reinstall, disable sounds etc. I reinstall game becasue i think about this issue disapear, but becasue stupid pando media booster i almost dont install game. They do very bad thing with last update.

[LorGreyStone]

Good work. I tryed inform Turbine in game and i get automaticaly generated email with no solution. If i want send bug report in any other way - i cant. This is very weird if many players have that isuue and they trying things like reinstall, disable sounds etc. I reinstall game becasue i think about this issue disapear, but becasue stupid pando media booster i almost dont install game. They do very bad thing with last update.

Having same issues with crashing since Mondays update thought it was due to free play or remote Wi-Fi service but apparently this is running rampant with many others . Walt is probably rolling in his cryo crypt!!httpshttps://www.ddo.com/forums/images/icons/icon13.png://www.ddo.com/forums/images/smilies/tongue.png

[Yazzman]

Hey all,

I already made a post in the technical issues (view it here : https://www.ddo.com/forums/showthread.php/415647-Sudden-performance-issues-after-latest-update ) but I'm going to post again here in case the somewhat long route one has to take to view the technical issues forum now is preventing the people that need to read it from, well, reading it. XD

But has anyone else noticed performance issues since the patch Monday? Like I said in my other post, my framerate drops to 0 every 6-7 seconds, completely regardless of what is going on in the game...even just standing still on an empty airship.

Wondering if others have noticed something like this as well?

Hey. I had the exact same problem some month ago. Pando Media Booster was to blame. Every few seconds it throttled the CPU and lagged pretty much everything. Uninstalling that piece of **** worked. Try checking your Task Manager for something similar.

[mrphlegm]

As others have stated, I am also having the same problem. For me it happens right at about every 6 seconds and it seems to be worse if I am running or moving or in combat, to the point that I cannot really enjoy playing right now. I have been working with Turbine Support on it and they had me reinstall game, disable sound and so forth... but with no luck. Today I decided to have a look at Sysinternal's Process Explorer and looked at the dndclient.exe then at the Threads. For me personally it is showing the Awesomium.dll is spiking up for me at the exact moment the freezes in game are happening. I have no idea if this anything, but I did inform Turbine Support of this today.

http://awesomium.com/

*** is this? Is ddo programmed in HTML?

It would be an acceptable excuse for the current state of affairs at least

[Missing_Minds]

Patched to U18 last night and no change, still getting the framerate lockups.

What blows me away is that this (which is preventing players like me from being able to play the game) isn't even on the radar : https://www.ddo.com/forums/showthread.php/150534-Official-Known-Issues

:(

I created a Bug #24027-2922 ticket April 30th. Barely a full day after the One Ribbon patch which caused this issue. And even now a month later it doesn't appear Turbine will even acknowledge this is a bug. :(


The answer why it is not on the Known Issues list is because the Known Issues list is actually a "Shut the _____ Up already. We know the issues exists, we have all the data we want. It will be ignored until further notice."

Seriously, we have been told directly by QA in the past is that the published Known Issue list is comprised only of bugs/issues that they no longer need reports on.

[Missing_Minds]

http://awesomium.com/

*** is this? Is ddo programmed in HTML?

It would be an acceptable excuse for the current state of affairs at least

Have you added awesomejunk to your firewall yet?

I finally got of my rear, and it seems that any game using this awesomejunkware seems to have the exact same lag issues you guys have been describing. GW2, Allods, etc. All in game shop stuff.

[DarkPassionPlay]

http://awesomium.com/

*** is this? Is ddo programmed in HTML?

It would be an acceptable excuse for the current state of affairs at least

Correct me if I'm wrong, but Awesomium is for the in-game browser only I believe.


Have you added awesomejunk to your firewall yet?

I finally got of my rear, and it seems that any game using this awesomejunkware seems to have the exact same lag issues you guys have been describing. GW2, Allods, etc. All in game shop stuff.

For me personally, I had included the awesomiumprocess.exe to my firewall... even tested game with the firewall disabled just to make sure. The problem with the game freezing/stutter every 6 seconds still occurred and according to the Process Monitor, awesomium.dll still spiked (or at least jumped high in CPU usage) every 6 seconds, the exact moment it kept freezing and/or stuttering for me.

[kwyjibo_lol]

As someone who plays on the other side of the world at ~270ms latency and 0.0 packet loss ever since I played the game the only time I have had a prolonged performance problem was when I had what believed to be a random I/O issue with my hard disk. Moved the game onto SSD, those problems disappeared. That's not to say I don't get the odd and infrequent stutter thru the marketplace, but rarely gamebreaking, but i have noticed that this is less since the Baudry chain closed.

[Missing_Minds]

For me personally, I had included the awesomiumprocess.exe to my firewall... even tested game with the firewall disabled just to make sure. The problem with the game freezing/stutter every 6 seconds still occurred and according to the Process Monitor, awesomium.dll still spiked (or at least jumped high in CPU usage) every 6 seconds, the exact moment it kept freezing and/or stuttering for me.

Interesting. I watched my client for some time, tried a few different tools, opened up the store and all.

I never got awesomium to show up, and I also don't suffer the lag issues.

[Thame]

hey all,

i already made a post in the technical issues (view it here : https://www.ddo.com/forums/showthread.php/415647-sudden-performance-issues-after-latest-update ) but i'm going to post again here in case the somewhat long route one has to take to view the technical issues forum now is preventing the people that need to read it from, well, reading it. Xd

but has anyone else noticed performance issues since the patch monday? Like i said in my other post, my framerate drops to 0 every 6-7 seconds, completely regardless of what is going on in the game...even just standing still on an empty airship.

Wondering if others have noticed something like this as well?

wai

[lamborgini]

I keep seeing people saying Oh yeah a SSD fixed the issue!!! So you mean to tell me not only does this game coding suck, but now they make it suck so bad that I need spend money on a SSD just to get it to work decently?

[kwyjibo_lol]

I keep seeing people saying Oh yeah a SSD fixed the issue!!! So you mean to tell me not only does this game coding suck, but now they make it suck so bad that I need spend money on a SSD just to get it to work decently?

Oh I do believe it sucks that SSD fixes the ddo data file fragmentation issues. Turbine was working on a tool for that that became vaporware. My laptop cracked into pieces in an accident, but the SSD survived.

[Natek]

I have been having the same frame rate drop issue as the original poster. I am running a dual core processor with decent graphics and ram etc, i cant remember names and numbers cause my memory sucks for details.

I permanently have frame rate on the screen in every game I play. I just like to keep an eye on it so i know if something is different when i load a game up.
With DDO i have noticed this exact problem start small and slowly get worse. My frame rate used to sit perfectly stable 180 on maxed settings just 2 years ago. Now im lucky if I can get 80-90 on mid settings, and it gets worse with every patch.

Now some time ago maybe 6 -8 months ago i noticed a regular frame rate drop that i could never figure out. No biggie i thought cause it was only dropping by 20fps. Not an issue when you start close to 100, though its a pretty obvious and disturbing problem so i have been keeping an eye on it.
The drop in frame rate has got worse with every patch. With the last couple patches the frame rate has started dropping by about 70fps or more....EVERY 6 SECONDS....
So even on my computer, which admittedly is starting to get a little old but can still run BF3 at a solid 55fps, I am dropping to around 10fps every 6 seconds with 100% usage spikes on both processor cores.

This problem has persisted through multiple client redownloads and reinstalls, several complete PC formats while on windows SP3. And is still happening now running windows 7.

Now Im no I.T. guy by any means. But all this suggests pretty strongly that this is a problem that is consistantly getting worse and needs to be fixed by turbine. I doubt that there is anything you can do client side that is going to help, except maybe upgrading to a full gaming rig that can brute force the frame rate to playable lvls, but how many of us can afford to do that(again in my case).


While I'm here posting i might as well go on to say that after the problems with the last couple patches involving missing items and such, plus the massive influx of bug reports from U18, I am actually scared to start the game client atm so I have not seen what the game is doing in update 18 yet. At this stage I'm not even sure i will be logging on to DDO ever again if I do not start seeing posts of things being fixed.
This all comes on top of the fact that I cancelled my VIP some months ago and found out today that I am still getting charged.


And not you cant have my stuff because, well... everything worth having these days is BTC on equip.

[DarkPassionPlay]

Interesting. I watched my client for some time, tried a few different tools, opened up the store and all.

I never got awesomium to show up, and I also don't suffer the lag issues.

When I first was trying to figure this out, I too did not see awesomium coming up anywhere while in game. In Windows Task Manager, awesomiumprocess.exe never showed up. When I used Sysinternal's Process Explorer and looked at the dndclient.exe process and viewed the properties of it and selected the Threads tab for it, I began to see awesomium.dll file coming up while loading into game. After being loaded into game, it started to shoot up every 6 seconds on the dot when the freezing/stuttering occurs. During this time after loading into game, I not once opened the in-game browser nor the DDO Store, which I assume is what Awesomium is used for. Also, I noticed sometimes this does not occur right after loading into game. It may take a minute or two to start happening. Other times, it starts as soon as you load into game.

So I'm not sure what to make of it and why it is happening to some and not to others. I'm just trying to find out what it could be I guess. I took a couple of screenshots and at the point when it is fine, awesomium.dll is not using any CPU. But when problem occurs every 6 seconds, the dndclient.exe CPU usage drops greatly and awesomium.dll appears to come up and use anywhere from about 50% to 90% CPU usage at the 6 second intervals.

I just tested this again now and while Process Explorer was up, I selected awesomium.dll that is consuming the CPU usage and "killed" it and the freezing and stuttering in game disappeared from what I can tell. Although the game felt choppy somewhat, the game itself no longer stutter nor froze every 6 seconds for me personally.

[Missing_Minds]

When I first was trying to figure this out, I too did not see awesomium coming up anywhere while in game. In Windows Task Manager, awesomiumprocess.exe never showed up. When I used Sysinternal's Process Explorer

That is why. Process Monitor (what you stated the first time) never showed it. And I knew was forgetting a tool I used to use back in my XP days. That would be it. I'll try again tonight to see how often it shows up and what the behavior is on my machine. (i7 just for comparison with others, not that I think it should matter in this instance.)


kwyjibo_lol, NO. An SSD does NOT fix the fragmentation issue. It does however, have much better IO throughput such that the TIME it takes loading doesn't lead to disconnections first time in. The second time you load up, the OS has already cached all that data so the load time is less.

[kwyjibo_lol]

kwyjibo_lol, NO. An SSD does NOT fix the fragmentation issue. It does however, have much better IO throughput such that the TIME it takes loading doesn't lead to disconnections first time in. The second time you load up, the OS has already cached all that data so the load time is less.

Thanks for your detailed reply but in your words, no!

SSD only has the massuve speed bump for random I/O (ie unfragented), for sequential reads for mor mostly contiguous blocks (ie cache) conventional hard disks actually perform very well.

[Missing_Minds]

Thanks for your detailed reply but in your words, NO!

SSD only has the massuve speed bump for random I/O (ie unfragented), for sequential reads for mor mostly contiguous blocks (ie cache) conventional hard disks actually perform very well.

Maybe if you are comparing hard drives that are of high quality or better RPM, but pretty much any SSD will blow the pants off the standard "green" 5,000 RPM HD that are sold these days, sequential or random.

Also, fixed it for you.

[Kawai]

ok... will b brief as possible.
pfft -yea right.

--had same probz.
started what... two updates ago?

thought was just me. :(

went through all possibilities.
ie: defraggler/System Mechanic etc etc -all the way through to uninstalling/re-downloading/re-installing DDO.
...which ended up including all drivers, -and all versions of said drivers... really tiresome.

this whole time, i must add, i received pretty darned good Tech Support with daily emails from the techs with new things to try.

so, if you haven't opened a ticky yet, and r just here complaining? well... there u go.

now the part youve been waiting 4. :)

mine is, for the most part, sort of fixed.
the day it fixed, i had done multiple things, so, sadly, not sure which it was.
these included...

Troubleshooting Options in game:
Framerate to 56/57
GameSpeed medium
(both of those from older support advice in the service troubleshooter)

also turned on/forced on Triple Buffering inside Nvidia settings instead of application controlled.
and then made sure, in game, that it was doing so.

last, but certainly not least, was an idea from TurbieTechs to set the UserSpecifiedPort=****
in the UserPreferences.ini

this part being, of course, after manually setting up the ports to b open in your Win Firewall.
with the **** meaning to set it at different ones until you find the one that works for your system.

Mine was 9002. dunno why, or IF that was even the probby. *shrug
--but it works now.

sort of, anyway. :/

i can at least play for an hour or two, with two or three quests maybe before it will start doing it. (the 6 second lag/glitch thingy.

which, honestly?
is a huge improvement from what it was... which was instant, and always!

i realize this is NO fix.
and that the problem lies somewhere within the updates/patches, or the Awesomium process itself (which really really REALLY needs to go bye-bye. its ****)

but, if it will help any of you?
well, there u hav it
:)

-Tarelyn

[Missing_Minds]

ok... will b brief as possible.
pfft -yea right.
Tripple buffer and frame rate really shouldn't have any effect on awesomejunk. However, setting userports could. Thing is when I set userports on my PC, I normally end up port forwarding on my router to my PC as well for a one to one matching. I'm in a situation I can do that.

I limit framerate any way just because I know what my eyes can see/detect, and anything beyond that is wasted power in the form of heat generation. I think I limit mine down to about 60 as well.

Don't think I've ever touched tripple buffer though.

[Kawai]

Tripple buffer and frame rate really shouldn't have any effect on awesomejunk. However, setting userports could. Thing is when I set userports on my PC, I normally end up port forwarding on my router to my PC as well for a one to one matching. I'm in a situation I can do that.

I limit framerate any way just because I know what my eyes can see/detect, and anything beyond that is wasted power in the form of heat generation. I think I limit mine down to about 60 as well.

Don't think I've ever touched tripple buffer though.

yea, and im totally not sure which is correct either...

heres why:
in game opts, it relays that checking it ON will decrease performance...

--However, in me Nvidia settings? it states it will Increase performance in games...
so honestly, dunno which is right?

i do know though, that it is just one of many things i did that day to get game to flow nicely again, so... *shrug
-your guess is good as my stoopy guess. :/

-TKK

[Tarlanon]

so, if you haven't opened a ticky yet, and r just here complaining? well... there u go.



Hmmm...More like trying to get some legitimate Dev support, or at the very least a statement that read something like 'Yeah, looks like xxxxxx is broke with the One Ribbon update for some people. We'll get it fixed in an upcoming patch' or even a 'Thanks for the info, we'll get someone to check it out. In the mean time, please try this' or even a 'Please contact Tech support so they can gather some diagnostic info to help us track it down'.

Keep in mind, the only thing diagnostically significant in this whole conversation was the One Ribbon update...because prior to it myself and the other people in this thread DID NOT HAVE THIS PROBLEM. That means it's something Turbine introduced that created it. You would think that this thread, the bug reports and multiple support calls and tickets myself and other in this thread have opened would illicit some kind of response.

But no. Nothing. It literally translated into Turbine not getting $$ from me. They had a point bonus going on during this time, hearts of wood on sale. I absolutely would have shelled out $$ for that.

But I guess my ability to play their game (and thus give them $$ for it) isn't important to Turbine. Interesting business model.

/rant off




also turned on/forced on Triple Buffering inside Nvidia settings instead of application controlled.
and then made sure, in game, that it was doing so.

last, but certainly not least, was an idea from TurbieTechs to set the UserSpecifiedPort=****
in the UserPreferences.ini

this part being, of course, after manually setting up the ports to b open in your Win Firewall.
with the **** meaning to set it at different ones until you find the one that works for your system.



These are two things I haven't tried yet, that I can try tonight to see if it helps as they are simple enough. (Already spent way too much time trying to diagnose/fix this).

The Forum filter (for reasons unknown) starred out the port values (****) above...any way you could re-post them in a format that wouldn't get filtered? That way I can maybe see where you are at.

I'll thank you already for your efforts here (and everyone else who contributed). If this works Kawai, I (and Turbine) owe you a debt of gratitude.

[Missing_Minds]

The Forum filter (for reasons unknown) starred out the port values (****) above...any way you could re-post them in a format that wouldn't get filtered? That way I can maybe see where you are at.

I'll thank you already for your efforts here (and everyone else who contributed). If this works Kawai, I (and Turbine) owe you a debt of gratitude.

I went digging for you some.

http://support.turbine.com/ics/support/KBAnswer.asp?questionID=553&hitOffset=303+4

http://support.turbine.com/link/portal/24001/24001/Article/3808/What-is-the-AwesomiumProcess-exe-process-and-why-is-it-running-when-I-play

for what little it may help.

[Kawai]

...The Forum filter (for reasons unknown) starred out the port values (****) above...any way you could re-post them....

i actually starred them out mehself...
reason being, you have to go through each one of them to find the one that works for your system, as everyones is diffry.

mine was 9002.

the ports themselves are the range 9000-9010

turning them on in firewall is first step, along with some others in that thread.
The part i never knew b4 was to manually set DDO to one of them within the file itself.

here's a quotee from TechSup which explains very well.





Click on the Windows "Start" button.
Then click on My Documents or Documents.
Double-click the Dungeons and Dragons Onlinefolder.
Within there locate and open theuserpreferences.ini file.

Within that file under the sectioned titled [Net] change UserSpecfiedPort to 9000 (e.g. UserSpecifiedPort=9000 )
Exit the file and choose yes when prompted to save changes prior to launching the game to test these settings

If there is no change using 9000 in the above steps also try one of the remaining ports in the 9000 to 9010 range sequentially, as doing so might pinpoint if there is a specific port that addresses the issue encountered.

Thank you,
The Turbine Technical Support Team.

Hope this helps :(

-Tarelyn

[DarkPassionPlay]

That is why. Process Monitor (what you stated the first time) never showed it.

My apologies on that, I should have meant to say Process Explorer and not the Process Monitor. I get them confused sometimes for some reason.


these included...

Troubleshooting Options in game:
Framerate to 56/57
GameSpeed medium
(both of those from older support advice in the service troubleshooter)

also turned on/forced on Triple Buffering inside Nvidia settings instead of application controlled.
and then made sure, in game, that it was doing so.

last, but certainly not least, was an idea from TurbieTechs to set the UserSpecifiedPort=****
in the UserPreferences.ini

I have been trying the same setting changes as you have described with no luck. I've even disabled the firewall with no luck. I changed the UserSpecifiedPort in UserPreferences.ini as they explained in their support pages. Except the only thing I did not try was Triple Buffering setting you mentioned... which I just tried about an hour ago. Unfortunately for me, it still happens.

The strange thing is before I made any setting changes tonight, I logged into game just to see and had no problems for about 15 minutes. I logged out and back in and it started right away. I tried another character and it started about 2 minutes after being loaded into game.

I have been with Turbine Support via a Ticket I put in shortly after about this started happening 2 updates ago. They have been very responsive in answering and assisting me in this, even though I still have the problem. Kawai, thanks for putting out this info as maybe it will still help others.

[Aishana]

I apologize in advance if this has been covered already, but I didn't feel like reading through all five pages of the thread. I haven't been having any additional lag since u18, but I have been having other issues. For instance, red latency when I log in for the first time each day. And no, it's not my internet connection. Also DCing a lot more (yellow latency for several seconds, then red) and it doesn't recover unless I restart the client. Here's the best one so far. I was running The Black Loch yesterday, and the game completely stopped responding. No latency symbol or anything--just stopped working. So I restarted the client. When the game came back up, I was no longer in the quest. I was in House P where I had picked up my Carnival chain end reward twenty minutes earlier, and my ship buffs had reset to where they were when I picked up the end reward. Has anyone else ever had that happen? Because that was a new one for me...

[thisguyknowsitall]

I have read this thread from page 1-5 unless i missed the DeV comment then dont read on. But if not....heres my 2cents.

I suffer from this issue as well...my connection is not top notch nor my comp. but even with that i was able to play ddo with none of the issue mention by OP. Sometimes lag due to my connection/hardware yes. But this is constant....game is really quite unplayable like some have mention on here.

in regards to that is the awesomium.dll "killing" the way to go to get rid of this issue?

With this much proof about the performance issue happening in game i am really suprise a DeV nor support (on my end) comment or even a glance about this issue. Those who use the forums might not account for most of the players in ddo...but i think this post deserves a bit of an answer Turbine. Anyone will do really...even if its "looking into it" post. You guys are able to respond to a thread about pictures/wallpapers with a post "Neat" (no offence to the OP of that thread) why not on a issue with detailed proofs? a video was even posted. Or are you just going to say this is not on your end and leave it at be and allow some of us to stop playing the game w/o responses. if that's the case its really disappointing.

[mrphlegm]

With this much proof about the performance issue happening in game i am really suprise a DeV nor support (on my end) comment or even a glance about this issue. Those who use the forums might not account for most of the players in ddo...but i think this post deserves a bit of an answer Turbine. Anyone will do really...even if its "looking into it" post. You guys are able to respond to a thread about pictures/wallpapers with a post "Neat" (no offence to the OP of that thread) why not on a issue with detailed proofs? a video was even posted. Or are you just going to say this is not on your end and leave it at be and allow some of us to stop playing the game w/o responses. if that's the case its really disappointing.

It is a very grim indication of turbines commitment to quality. Perhaps due to lack of resources in combination with what they perceive as an issue that only effects a small percentage of the playerbase. In other words, they decided it's not worth the time and money to fix this even if they lose some customers. Short term anyway.

[Hunta-EU]

I know this is a long shot but does anyone else think its a coincidence the mandatory 6 second lag in shadow crypt was 'fixed' several updates ago?

[Missing_Minds]

With this much proof about the performance issue happening in game i am really suprise a DeV nor support (on my end) comment or even a glance about this issue.
The problem is that this is really an engine issue as opposed to DDO game issue. I've never seen one engine developer ever speak up here or LOTRO.

So that is why I'm not surprised we haven't seen a developer comment. After all, you are only going to get a dev comment if 1) they feel up to it, but 2) it is in their area to fix.

[DarkPassionPlay]

I just updated game and logged in just to test if the update helped in any way. It still occurs, but something has changed now while viewing in Process Explorer. The awesomium.dll is no longer spiking up every 6 seconds, but now it's an AwesomiumProcess.exe that is spiking up every 6 seconds. Also, before the update tonight, I never noticed the AwesomiumProcess.exe coming up before. Tonight I saw up to 9 of them in the Process Explorer. 2 during Character Screen and up to 9 at the beginning of the load in screen, and down to 7 of them while in game. Out of the 7 AwesomiumProcess.exe, 1 of them keeps shooting up in CPU usage just like before when it was the awesomium.dll. Each time it shoots up, the dndclient.exe CPU drops. Again, this occurs at the exact moment the 6 second interval problem happens for me in game.

I am not sure if this is still happening for anyone else after the update, but I just "Suspend" or "Kill" the one particular AwesomiumProcess.exe causing this from using Process Explorer and the game is so much smoother. I am not sure if this helps or hurts game, but so far I haven't noticed any side effects and game is playable.

[Dudlibol]

I just updated game and logged in just to test if the update helped in any way. It still occurs, but something has changed now while viewing in Process Explorer. The awesomium.dll is no longer spiking up every 6 seconds, but now it's an AwesomiumProcess.exe that is spiking up every 6 seconds. Also, before the update tonight, I never noticed the AwesomiumProcess.exe coming up before. Tonight I saw up to 9 of them in the Process Explorer. 2 during Character Screen and up to 9 at the beginning of the load in screen, and down to 7 of them while in game. Out of the 7 AwesomiumProcess.exe, 1 of them keeps shooting up in CPU usage just like before when it was the awesomium.dll. Each time it shoots up, the dndclient.exe CPU drops. Again, this occurs at the exact moment the 6 second interval problem happens for me in game.

I am not sure if this is still happening for anyone else after the update, but I just "Suspend" or "Kill" the one particular AwesomiumProcess.exe causing this from using Process Explorer and the game is so much smoother. I am not sure if this helps or hurts game, but so far I haven't noticed any side effects and game is playable.

I have still six-second problem since last two updates. Every day i trying find that awesomium but cannot find him. Maybe im stupid but if i press alt-ctrl-delete dont see any awesomium process. If i use Task manager program dont see any too. Shere is error?

[MelkiorPeasantbane]

I didn't have a problem until today. I haven't played for a couple of days though and my problem is specifically related to mouse movement. Of course, moving the mouse is quite common!

In my case I thought it was the catalyst update from AMD. I tested portal 1 out, and yep, extreme audio and video stuttering when mouselooking.

Installing 13.5 Beta didn't fix it, but quitting the myriad AMD/ATI applications did help, including CCC, MOM and others.

Killing the AwesomiumProcess' and then trying to launch the DDO store caused a crash. (I think Awesomium is for web rendering such as the store. Suspending Awesomium made the store non responsive, and resuming made all the clicks register. BTW, I use DTaskManager.

So it may be the fix for bug reporting and getting the store to work for those it wasn't for is to load all those windows in the background, but they are all checking "wheres the mouse, am I being clicked on? Whats happening?"

I'll probably try to downgrade my video driver to see if that makes a difference too.

edit: at character selection screen, moved mouse to see stuttering frame rate, and cpu usage of dndclient raise significantly (12% to 45%. Awesomium proccess (2 of them) didn't register cpu usage.

[MelkiorPeasantbane]

On another computer, a Core2 Duo E7500 2.93 GHz with 4 GB of ram and an integrated Intel G41 running XP, I do get AwesomiumProcess x 8, but I get none of the fps loss with mouse movement, making me think its an AMD driver issue. I'm going to try to downgrade later today and hope that helps.

[MelkiorPeasantbane]

So after installing the latest beta AMD driver 13.6, without CCC, and still having the same problem, I tried one more thing. I quit steam and xfire. (remember portal also not working well, that got me thinking...)

I actually remember now some Macintosh programmer telling me about how steam on the mac runs. He said it uses tons of processing power just monitoring where the mouse is and what it is doing, even when it's not the foreground application and really has no business polling mouse location.

And that fixed the problem. So either steam or xfire was causing the problem, or maybe both.

So for those having trouble, try deactivating steam/xfire. It worked for me. (it may be a driver and steam interaction issue, but for now, I'll go with what works and stop fiddling)

[kanordog]

I apologize in advance if this has been covered already, but I didn't feel like reading through all five pages of the thread. I haven't been having any additional lag since u18, but I have been having other issues. For instance, red latency when I log in for the first time each day. And no, it's not my internet connection. Also DCing a lot more (yellow latency for several seconds, then red) and it doesn't recover unless I restart the client.

Same here: connects, red latency, disconnects itself every single first connection.

- Oh, and I have tons of lockups and after each lockup can not restart the game, I have to reinstall it. Any ideas? (Firewall disabled, sound disabled, windowed mode.) -

[Gnaglor]

I found a few forums with people having the exact same problem with the exact same 'awesome' process in other games. Here's a quick fix someone used which basically wrote a script to kill the process and it's children every ten minutes.

taskkill /F /IM AwesomiumProcess.exe /T

It's to be used with taskscheduler.

I haven't tried it yet, but will before I reinstall the game.

Here's the link I found it in.

https://forums.station.sony.com/vg/index.php?threads/awesomiumprocess-exe.68412/

I have an old Dell XP laptop and a custom built Win7 x64 machine and have the same problem on both machines. I haven't tried reinstalling the game yet, but that's my next step once I can convince myself that it might actually make a difference (which I haven't yet).

Also...the disconnect problem the first time you log in the game...I get that everytime now. Used to only happen when loading in to certain characters. I used to think there was like a time limit for loading in and if you didn't load in fast enough you would get a disconnect. My reasoning for this was my storage characters with no hotbars and nothing on the preset hotbars used to load in just fine, while my played characters with 10 hotbars always failed to load on the first time. Now though, it's first time fail with most all my characters on either machine. My friend has had the same problem too. I still think it has something to do with how fast the game loads into memory and actually gets you in-game. Related somehow to the difference between the game telling you a guild-member logged in and that same person logged in on your friends-list. The friend list message usually doesn't appear until long after the guild message and most likely closer to when that person is actually able to do anything in game (done loading in, with connection).

/rant over

[Missing_Minds]

I just updated game and logged in just to test if the update helped in any way. It still occurs, but something has changed now while viewing in Process Explorer. The awesomium.dll is no longer spiking up every 6 seconds, but now it's an AwesomiumProcess.exe that is spiking up every 6 seconds. Also, before the update tonight, I never noticed the AwesomiumProcess.exe coming up before. Tonight I saw up to 9 of them in the Process Explorer. 2 during Character Screen and up to 9 at the beginning of the load in screen, and down to 7 of them while in game. Out of the 7 AwesomiumProcess.exe, 1 of them keeps shooting up in CPU usage just like before when it was the awesomium.dll. Each time it shoots up, the dndclient.exe CPU drops. Again, this occurs at the exact moment the 6 second interval problem happens for me in game.

I am not sure if this is still happening for anyone else after the update, but I just "Suspend" or "Kill" the one particular AwesomiumProcess.exe causing this from using Process Explorer and the game is so much smoother. I am not sure if this helps or hurts game, but so far I haven't noticed any side effects and game is playable.

After the update, I noticed the same behavior. (the one awsomejunk per core. I am still not hit with the random stopping that is described in the op.)

I just killed the processes on a whim. The only issue seems to be that if you do that, if you open up the store or a help ticket, the game will crash.

For those that want to try the above. Here is the link to Process Explorer.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx


To the others that disconnect on first log in and such. That is not the same as the issue noted in the OP. Many threads on that issue have already been made. Seek those out.

[Gnaglor]

So before starting DDO, I renamed awesomium.dll and awesomiumprocess.exe to .bak. I then started DDO and was told there was an update. Two files were downloaded, awesomium.dll and awesomiumprocess.exe. I continued to have the multiple .exe problem upon getting to the character selection screen (3 instances)...then after choosing a character and clicking the login button, 5 more showed up. After running the taskkill /F /IM AwesomiumProcess.exe /T command from command prompt, I opened up my ddo folder and deleted awesomiumprocess.exe and haven't had any problems running the game (until I log out and have to update those two files again). You will not be able to use the ddo store or other in-game browser based stuff...but at least you can play. The .dll file was already in use and I didn't want to track it down and kill it, but killing and then deleting the .exe file after connecting to your server seems to work. Could probably even do it after you download the 'update', but before you choose your server.

It's entirely possible the .dll has multiple instances running still, but I haven't used process explorer, just the windows based task manager and it doesn't seem to affect performance like the .exe file does.

[Frotz]

Well, the awesomium.exe that's doing the spiking isn't the Help, the former MyDDO browser, or the DDO Store once you're logged in with a character. I crashed the selection screen DDO Store, which seems to be separate from the Store you access once you're logged in, so that might have something to do with it except the spiking process is also terminated and re-created when you log in to a new character and the Selection Store remains broken with a new spiking process running. I haven't found anything in the game that's actually broken by suspending the spiking process yet.

[Gnaglor]

What I've started doing now, and this has given me as good of performance as I've ever gotten, is to first start up the DDO launcher and let it check for updates etc. Once you get to the profile login, open your DDO folder and delete the awesomiumprocess.exe. You can't delete the awesomium.dll because the game actually needs this to load. After deleting the .exe, proceed to login to your account and then whatever server you want. Everything should work fine, except you won't be able to use the store or other in-game browser related features. I haven't tried anything beyond the store, but I'm fairly certain they won't work. Trying to use the store didn't cause my game to crash, I just got a white background within the store window. The next time you run DDO, the game will download awesomiumprocess.exe, at which point you just delete it again when you're ready to login to your account.

Hope this helps until there is an actual fix. I think this problem is affecting many people, but not always at enough of a performance hit for someone to check their process list (and maybe they don't know how).

[Tarlanon]

Hope this helps until there is an actual fix. I think this problem is affecting many people, but not always at enough of a performance hit for someone to check their process list (and maybe they don't know how).

Mr. Gnaglor Sir. This did it. I can play again! I owe you a cookie! :D

No point in ranting about the issue, Turbine doesn't appear to be interested in listening. Needless to say as a side effect while I can play the game again, I won't be able to use the DDO store. Which suits me just fine.

Disappointing to say the least Turbine won't even acknowledge this is causing problems with their customers.

Thanks again Gnaglor (and everyone else) trying to help. Onward! To Glory!

[toaftoaf]

might not get to use the store "hint hint hint" BUT rename AwesomiumProcess.exe to AwesomiumProcess2.exe :D it dose not start on me anymore, someone migght have figured this out and posted it BUT it works for me .. really turbine... you cant make your own web browser..... im not saying I can.. but my job isnt to program games... .

[DrR]

Fix this ............................... More that one instance of the process is , well you know.

Any way I can live with the connect / disconnect reconnect in order to cut down on the LAG/multiple copies of Awesomium running and eating up cpu usage, (having 7-9 running at one time adds up to more than one? right?, lol)

Anyway..... BLOCKED Awesomium with firewall to not allow.....
Log in all normally afterward and wait for the red icon and disconnect,
Restart launcher and proceed to login and all is well.............. Now this will not allow you to access the ingame store, but hey it's their own fault for allowing this to be implemented in the patch.
If want to access the store ingame, set the firewall to allow the processs.....

All in all, more than one process that continually does things in the background can be intrusive and thus "untrusted", and the less running programs when concentrating on just Playing a Game is always good.

[deathboon]

You would think a simple solution would be for turbine to make the store available from the website outside of the game and deliver purchases to the shared bank or choose which server/character its delivered to during check out. If you want to buy something just alt tab to the store make your buy and alt tab back. Its no more disruptive to your play experience than opening the store in game during a dungeon crawl, and far less disruptive than a major lag spike every 6 seconds. maybe having a couple hundred players remove the stores web based process and losing the potential sales will make them consider a fix. but since its been a few months i'm guessing not.

[Ivan_Milic]

Im having lag and game freezing for 10-20 sec every time I open character sheet and when I go to skills or feats.

[Killerbg]

First off, thanks for getting that Vid up Relakks. What you show there is *exactly* what happens to me as well.



And well said Grumpycat. Whatever they did to enable those ribbons is causing this issue, since this issue didn't exist for me before that 'patch'. I haven't played DDO since that Monday patch went live, and I won't be until it gets fixed. Which also means I won't be buying any more Turbine points. It's as simple as that.

The fact that the devs have been mum on this is...disappointing to say the least. But if they want to ever see another dime from me they need to fix this issue. Whether it is re-writing the code that causes it, or offering an option (either in the menu or a setting in the .ini) to disable it, it needs to get done.

If they fix it, I'll play DDO again because I do like the game. Which will mean I'll spend $$ in the DDO store again. Everyone wins.

at least you can play, i cant even load into the game from character select, let alone the fact i just gave them $100 to not be able to play

[Ivan_Milic]

Formated my hard drive, installed windows, ddo, few programs I needed, have ddo preload and I almost always crash when entering sands, before I clean installed OS it never happened, now it does.

[Killerbg]

Since my last post i have experimented with deleting the ".exe" part of the process and found that if i create a new toon i can get into the game. i cannot log into old toons which is irritating.
I have been trading emails with Turbine but all i get is the autoreply rubbish that pretty much says we dont care.