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DefecTalisman
03-22-2013, 12:36 PM
I have had my VIP subscription reduced to a premium even though I have paid for 3 months.
I noticed this last night when I logged out. I submited a ticket to account support of which I get a automated reply saying they will get back to me in 5-7 working days.
I come to log on today to see that out of my 11 characters(1 slot I bought) I may keep 5? Wheres the 6th I have bought, though thats besides the point.

So I logged out and payed for another 3 months. After that I see this thread ->http://forums.ddo.com/showthread.php?t=412732.
As it stands I am owed 5months VIP access as my bank statement shows u debited my 3 month subscription 1 month ago.
How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?
Memnir
03-22-2013, 12:46 PM
How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?
Turbine Support Phone Number: 855-WBGAMES or 781-407-4020
Hours: 10:00 am to 7:00 PM EST


Hope this helps get the issue resolved.
Cordovan
03-22-2013, 12:49 PM
As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. (http://forums.ddo.com/showthread.php?t=412732) Account Support will know more.
DefecTalisman
03-22-2013, 01:26 PM
As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. (http://forums.ddo.com/showthread.php?t=412732) Account Support will know more.

Sorry, but I linked that in my inittial post.
As I said, am I supposed to wait 5-7 working days to resolve this issue ?


If I must phone some random interantional number, would someone please be as kinda as to tell me the full international dialing code.
Memnir
03-22-2013, 01:57 PM
would someone please be as kinda as to tell me the full international dialing code.Wouldn't that be something along the lines of: 00-1-855-WBGAMES or 00-1-781-407-4020?

I have no idea where you are calling from, so I cannot adjust time-zones for their hours. So, here is a converter (http://www.timezoneconverter.com/cgi-bin/tzc.tzc) so you can figure out when is best for you to call.