Missing outfit returns

[Cordovan]

UPDATE 2/28: Missing outfits are being returned, but the process to return missing outfits will take some time. The distribution could take several days (or longer), and we will announce when the distribution has completed. Thank you.

UPDATE 4:03 PM Eastern - The reimbursement process has been temporarily suspended while we look into an issue with the process. We will let you know when the reimbursement process resumes. Thanks!


If you lost your non-Named outfits upon the release of Update 17 this week, prior to yesterday's hotfix, you should soon be receiving your missing items in the in-game mail. Please give our process a couple of hours to do its work. Thank you!

[whereispowderedsilve]

Good work! Keep it up! Let's get on fixing the other stuffs! Cheers! :P! :)!

[Cauthey]

Well done, Turbine. And THANK YOU for the large host of communications this week. You may not suspect it, but it helps to be able to bear with these issues. Tremendously.

[fco-karatekid]

If you lost your non-Named outfits upon the release of Update 17 this week, prior to yesterday's hotfix, you should soon be receiving your missing items in the in-game mail. Please give our process a couple of hours to do its work. Thank you!

Wait, this ain't mine!

I specifically remember leaving a hundred k plat in the breast pocket!

I've been robbed! *squints at Rogue Force Thelanis* Tricksy!

[Johnstone]

Awesome. Thanks for getting it fixed in a timely manner and letting us know what was going on the whole way through.

[sebastianosmith]

Excellent. I knew they were still in the database. Tell Feather he'd better check-in those update scripts before deployment next time. :)

[Untitled]

Great news! Thank you for the continued communication throughout the update and issues. As Cauthey has mentioned, it really changes things and helps a great deal!

[Cordovan]

Unfortunately, we have had to temporarily suspend the reimbursement process, and will let you know when it resumes. Thanks! The process was being a bit...hungry...in regards to resource usage. We'll keep you up to date.

[Eighnuss]

How did you determine what items needed to be returned? When I logged on to a fresh, lonely warforged on wayfinder, I got 6 random outfits in the mail. I do not recall having these and I have not saved or banked anything (outfits to craft type stuff) on wayfinder. When I picked up the 5th, I got a Sane Asylum Quest completion. I don't remember having any of these outfits, and I assume it saw the 5th missing outfit in an uncollected sane asylum reward and sent it to me. I wonder what would have occured if I collected the end reward while that outfit was still in my bank? I also wonder if there were better items in that reward list. My real question, however, is if I actually owned any of these outfits.

Either way, cool to see you are returning items, and pretty quickly.

[Krelar]

How did you determine what items needed to be returned? When I logged on to a fresh, lonely warforged on wayfinder, I got 6 random outfits in the mail. I do not recall having these and I have not saved or banked anything (outfits to craft type stuff) on wayfinder. When I picked up the 5th, I got a Sane Asylum Quest completion. I don't remember having any of these outfits, and I assume it saw the 5th missing outfit in an uncollected sane asylum reward and sent it to me. I wonder what would have occured if I collected the end reward while that outfit was still in my bank? I also wonder if there were better items in that reward list. My real question, however, is if I actually owned any of these outfits.

Either way, cool to see you are returning items, and pretty quickly.

Maybe it's returning outfits that you sold/deconstructed?

[Cordovan]

We have suspended the reimbursement process while we look into a few issues with it. Unfortunately, it appears unlikely that we will be able to resume this process today or this weekend, but we are working to get you your outfits back as quickly as we can. We'll get you the latest information as soon as we have it. Thanks.

[Rhomnibus]

In a gesture of solidarity with their online community, the Turbine team have vowed to remove their outfits at work until the reimbursement process is complete.

[cdbd3rd]

If you lost your non-Named outfits upon the release of Update 17 this week, prior to yesterday's hotfix, you should soon be receiving your missing items in the in-game mail. Please give our process a couple of hours to do its work. Thank you!


Oh, carpfish. :eek:

I haven't read thru ALL the outfit threads, so have to ask - did the outfits disappear only when logging in on a specific character, or did they *poof* on ALL characters that had them, regardless of actively logging in with them?

[SockMonkey]

In a gesture of solidarity with their online community, the Turbine team have vowed to remove their outfits at work until the reimbursement process is complete.

Pix or it didnt happen.

[TeacherSyn]

Wow, when you guys design a MONSTER, you don't know when to quit.

But we like the ones we can stab and punch, not the ones that devour server cycles.

Better a short heads-up on the restart than a suffering, lagging crash-death. Thanks to you and everyone at Turbine for your VERY hard week, from the St. Valentine's Day Server Massacre to getting U17 running and quickly getting a hotfix and return resolution for butt-nekkid Monks like myself.

On the positive side...Crystal Cove felt REALLY stable and Epic-ready. Thanks for the extra touches in the cave for more objectives.

[sebastianosmith]

Oh, carpfish. :eek:

I haven't read thru ALL the outfit threads, so have to ask - did the outfits disappear only when logging in on a specific character, or did they *poof* on ALL characters that had them, regardless of actively logging in with them?

That's kind of a chicken and egg question. Without logging in to a specific character, how would one know if an outfit was missing?

But to provide a more applicable answer, there was a problem with the new outfit data which prevented the inventory display methods from recognizing their existence. The outfits didn't go anywhere, they were simply inaccessible; much like ship buffs have done from time to time. The "fix" in question is to re-associate the outfit with it's owner which is apparently easier to do by mailing them than directly manipulating the database.

[Serignuad2]

Apropos of "missing"* outfits, my friend the Halfling** Burrandy of Thelanis would gladly like to help with re-associating said outfits with their previous owners for what he likes to call a respectful finders fee and a pint of the local

Please contact him in your second (and in some case third or fourth) best Sar-Day outfits at the corner table of the Leaky Dinghy.


- - -


* My friend Burrandy wonders why I feel the need to put the word missing in quotation marks. I assured him it was merely because the said outfits were no longer missing and hence the quotations to pay respects to the mild if inherent irony in referring to them as such.

** Burrandy questions the need to state his race and what doing so had to do with anything. I assured him it was merely to help in identification of both parties with the sole purpose of facilitating his due "rewards"***.

*** Burrandy wanted to know why I felt the need to put the word rewards in quotation marks. I felt it best to end the conversation there.

[Buggss]

Oh, carpfish. :eek:

I haven't read thru ALL the outfit threads, so have to ask - did the outfits disappear only when logging in on a specific character, or did they *poof* on ALL characters that had them, regardless of actively logging in with them?

Ignore sebastianosmith, you can tell and it was only toons you logged in with. You tell by logging onto a safe toon with no outfits and myddo'ing toons that do have an outfit on (works for worn outfits only ofc). I've since logged onto a toon that did have an outfit on (easily spotted on the login screen) ad they're all there as they should be.

Nowt to worry about. :)

[sebastianosmith]

Ignore sebastianosmith, you can tell and it was only toons you logged in with. You tell by logging onto a safe toon with no outfits and myddo'ing toons that do have an outfit on (works for worn outfits only ofc). I've since logged onto a toon that did have an outfit on (easily spotted on the login screen) ad they're all there as they should be.

What part of my post should be ignored? The part where I was correct or the other part where I was correct? Outfits that were equipped at the time of this unfortunate incident were still equipped even if one logged into the character wearing them. That they did or did not appear in MyDDO - that bastion of utter reliability - is of no consequence. The problem was one of display, not existence. If there were but a single code path to perform item data integrity checks, the story may have been different.

[Phoenix-daBard]

Oh, carpfish. :eek:

I haven't read thru ALL the outfit threads, so have to ask - did the outfits disappear only when logging in on a specific character, or did they *poof* on ALL characters that had them, regardless of actively logging in with them?

Good news. They only disappeared when you logged in. My monk's gear was untouched but the sorcerer I logged into before the fix lost his gear.

[Charononus]

Pix or it didnt happen.

Do you really want pix? Think about this carefully, it hurts to dig out your own eyes.

[Buggss]

What part of my post should be ignored? The part where I was correct or the other part where I was correct? Outfits that were equipped at the time of this unfortunate incident were still equipped even if one logged into the character wearing them. That they did or did not appear in MyDDO - that bastion of utter reliability - is of no consequence. The problem was one of display, not existence. If there were but a single code path to perform item data integrity checks, the story may have been different.

Oooo touchy...

This bit:


That's kind of a chicken and egg question. Without logging in to a specific character, how would one know if an outfit was missing?.....

because you could tell if some outfits were missing without logging on to that toon.

[sebastianosmith]

Oooo touchy...

No, simply trying to allay any concerns some people may have with missing outfits. None were permanently destroyed.



because you could tell if some outfits were missing without logging on to that toon.

By consulting MyDDO, one could tell that there was possibly something askew with a single outfit if a character happened to wearing it when active; and only if it was a non-named outfit. This does not address the original question of "did the outfits disappear only when logging in on a specific character, or did they *poof* on ALL characters that had them, regardless of actively logging in with them?". MyDDO provides no information pertaining to a character's entire inventory. The only way to determine that would be to log into the character.

[cdbd3rd]

Hey, thanks for the answers guys.

Don't let my question touch off too much of a debate. My main concern was just whether I had to go thru all my outfitted alts across the servers checking mailboxes.

[sebastianosmith]

Hey, thanks for the answers guys.

Don't let my question touch off too much of a debate. My main concern was just whether I had to go thru all my outfitted alts across the servers checking mailboxes.

You are welcome. :)

Unfortunately, I suspect you will have to do quite a bit of mailbox checking given the nature of the problem and its proposed solution.

[Buggss]

Hey, thanks for the answers guys.

Don't let my question touch off too much of a debate. My main concern was just whether I had to go thru all my outfitted alts across the servers checking mailboxes.

You are also welcome. :D

[Ibdsnake]

I have read through the thread and, if I understand correctly, the missing outfit fix bought the system to a crawl, people were getting outfits they never had or used to have so they bailed on the fix and now a remedy is not expected until after the weekend???

[toaf]

man a weekend of all the nakid monks... . . . ... . . yaa interns

[jrmcnz]

I still have not had my missing outfits returned. When will the process be complete?

[Brendae]

I had an outfit in my mailbox (Expired auction shortly after patch 17, before the hotfix.) which still hasn't been returned to me. The mail is there but the outfit isn't in the item slot and I can't detach it.

Could you see about resolving this issue please?

[Hiiler]

Haven't checked all my mail messages yet in game, but I think I have gotten all my outfits back. There's a little problem though , my 2 monk characters lost their outfits,but all outfits are in one monks mailbox. :) Not complaining much, at least I have all outfits back. :D

Just letting it know that this kind of bug has happened also. :)

[Sir_Noob]

Ok, I got an outfit back, I know for sure it isn't mine since there is a large brown spot in the back...

What kind of tomfoolery is this?

Can I get some sort of re-imbursement to cover the drycleaning?
What if the stain doesn't come out?

On second thought, can I just have a nice new one?

[Jaggie]

*noms on cookies while she waits*

[CarpeNoctu]

UPDATE 4:03 PM Eastern - The reimbursement process has been temporarily suspended while we look into an issue with the process. We will let you know when the reimbursement process resumes. Thanks!

Do what you gotta do, and know that we appreciate it... It would be nice if you could hurry a bit though... My horc dark monk is starting to get annoyed about wearing a dress, and to be honest, he kind of scares me a bit.

[valkyrie621]

3 days later and My Monk is still unclothed. Poor guy, It's still snowy in Eveningstar. Brrrrrr........

Athanyl- the frozen monk

[wrhellmann]

Any update?

[arcattaii]

I still missing my large guild slot outfit, I sent a ticket to in-game GM, he only replied me a forum link to the known-issue list... could you tell us the status of return progress?

[moomooprincess]

That have lost their outfits. My outifts that are lost are mostly flavors of XYZ of greater fire resistance(16th and less) and improved fire resistance(6th level or less). Unfortunately, I don't really remember exactly.

I know I am missing outfits on Argonesson, Cannith, and Ghallanda. At least I can tell what characters were affected when I login and my outfit/robe is missing from what I am currently wearing and the inventory spot is BLANK. But I am not down to my skivvies, I am wearing some random looking pant suit.

I also know that if my character was wearing a deathblock outfit and I logged in, it did not disappear.

Deathblock is now called DEVblock.

[Indarien]

Im sry, can i recieve some advice, we are, my wife and me, we are send reports 6 day ago (!!!SIX DAYS!!!) about lost outfits(my), and lost item shop pet(my wife),so, today i recieve a mail that tickets are closed and we need to open new tickets, great job, it helps us...so, problem with lost items was not resolved yet.
First question - why that tickets was closed but problem wasnt solved?
Second question - how much tickets we need to open to resolve one problem?
Third question - when we will recieve our items?

WBR, Indarien.
Sry for bad english, not my primary. =)

PS So, outfits not very important =) But pet - it is, cos my wife dont wanna play without pet =)

[Cordovan]

We're still working to get everyone their missing outfits back. We expect to have more news to share about this within the next day or so, stay tuned and thanks.

[shadowowl]

I still missing my large guild slot outfit, I sent a ticket to in-game GM, he only replied me a forum link to the known-issue list... could you tell us the status of return progress?

yep i'm still missing mine too I'm starting to think it's never coming back.. not impressed. I sent a ticket as well same reply.

[DeathbringerGod]

I have a +7 Deathblock Outfit with "Spider 1 - Dark/Steel" cosmetic kit If I remember well...
I bought a 4+ deathblock only to not run naked everywhere...

[Aaxeyu]

What outfits went missing, and how? I'm currently inactive, and wont be resubbing for a while, so my account is currently FTP, without races bought.
Am I going to have to resubscribe just to get my stuff back on my chars?

[Shoemaker]

I believe that the outfits disappeared for those toons on login. My reasoning for this belief is the fact that a toon of mine that didn't log in between the Update 17 release and the hotfix, had its outfits entirely unaffected. If they had ALL gone poof, then those would have been missing or in the mail system being returned. :rolleyes:

[Cordovan]

Just a note that we have once again started distributing missing outfits. However, the process is unfortunately slower than we'd like, so it may take several days (or longer) for the distribution to complete. If you don't have your outfits back yet, be patient! We'll announce when the distribution process has completed. Thanks.

[DelverRootnose]

Maybe it's returning outfits that you sold/deconstructed?

...that they are returning outfits from all of your toons to one character. Probably the first you log on to.

[Notajedi]

Just a note that we have once again started distributing missing outfits. However, the process is unfortunately slower than we'd like, so it may take several days (or longer) for the distribution to complete. If you don't have your outfits back yet, be patient! We'll announce when the distribution process has completed. Thanks.

I am one of the players that is/was still missing outfits on multiple characters as of last night. I still have not checked all characters on all servers yet, (I tend to get bored of logging in and out, changing servers, repeat ad nasuem), so I will impatiently wait.

[Shazla]

I am one of the players that is/was still missing outfits on multiple characters as of last night. I still have not checked all characters on all servers yet, (I tend to get bored of logging in and out, changing servers, repeat ad nasuem), so I will impatiently wait.

I still missing my outfit with large guild slot and armor kit "Leaf 2 - Pale Red/Tan". How much more time to get my gear back, Turbine???

[wrhellmann]

Just a note that we have once again started distributing missing outfits. However, the process is unfortunately slower than we'd like, so it may take several days (or longer) for the distribution to complete. If you don't have your outfits back yet, be patient! We'll announce when the distribution process has completed. Thanks.

Any guestimate on when the returns are due to complete? I realize it would be just a guess, but having some clue as to when we're likely to see our gear again.

Also, what's being done for any Appearance Kits that were on the lost outfits?

[moomooprincess]

eom

[wrhellmann]

eom
Agreed, still do not have mine. Tried opening a ticket last week, they said to check this thread... now they want to close my ticket (I reminded them that the issue is not resolved)...

Developers: Any ETA on when the distribution is due to be completed?

[Entelech]

Cordovan, you still have some work to do on the process.

I just got a ton of mail on one of my alts, all with outfits attached.

The junk loot garbage outfits that I was planning to sell were fine.

The cannith-crafted guild-slotted outfit WITH THE DDO STORE ARMOR APPEARANCE KIT ON IT, however, will not detach from the email and is locked in my mailbox, taunting me with its' irretrievableness.

Edit...

Just did some poking around. The item IS in the character's inventory now, but the in-game mail still exists, still says it has an item attached, and the mail cannot be deleted until the impossible-to-detach outfit is detached.

Still lame, but less lame than losing the outfit.

[msdesign]

Yay Thank you Turbine! :D

For I got yesterday night my deathblock outfit with the armor kit. But along with it, I got dozens and dozens emails with all types of outfits, some weren't even mine for sure (I mean, outfits of power? I didn't had of those in my backpack by the time U17 came out, I'm talking about a monk toon) :p

I got them in my mailbox as it was said it would be, ok with that. But, I got a few duplicated outfits, including the outfit with the armor kit. Problem is, all the others I've sold to have some space (there were REALLY LOTS of them in my mailbox to detach from the emails, 10x more outfits than what I really had) and now, there is one final email I can't delete, because I need to detach the outfit first. But I can't detach it, because I already have that outfit. I tried to move the outfit to the bank storage, but still couldn't detach it from the email. Now I have a "stuck mail". :(

Can't delete it, can't detach the item :confused:

[Indarien]

Thx Turbine, i recived all outfits via in game mail.




Can't delete it, can't detach the item :confused:
Had the same problem with one, if u already detach it, after relog u will see empty mail =)

But the problem with missing pet is still open, my wife opened another ticket.
Anyway thx with help =)

[DeathbringerGod]

I was sent 2 outfits via mail,neither of the outfits has deathblock like my lost outfit had and also the required level is 22! And my monk "Shinigammi" is lv 18 (ready to 19)...
like I said before I bought a kit appearance so i would like some tp back for the kit i have lost if I will not get it back

[auntjobiska]

Now here's a thing...my rogue did not lose her outfits in The Great Outfit Debacle of '13. Two days ago when she logged on for a spot of pirating her outfit was fine. Today she logs on and guess what - outfit has gone! She is wearing a version of the outfit without its top layer but there is nothing in the armour slot in her inventory. But she has mail! So I go to the mailbox and lo - her outfits have been returned (the one she wears and the one that got shifted to too high a level in an update last year and has been in the bank since)!

How odd. They had to take away her non-lost outfits in order to return them. That is bizarre.

AJ

[rfachini]

Still waiting on my replacements, although 1 character got 4 outfits that I really didn't need. My monks and rangers are still waiting, so the returns must not be complete yet.
With 23 characters on two servers, and no way to know if they have mail without logging in, it's a bit of a pain to keep checking.

[Eilatharia]

I have received one outfit on one character. But my others are all waiting for the return of a number of outfits, sneakily pilfered from their re-incarnation caches whilst they slept. I am most upset about the theft of my hard earned Dragontouched vestments - I really do not enjoy the grind in the refuge. Has anyone else lost DT Vestments?

[eldrytch75]

I got a few junk outfits back that I had no use for and sold at vendor. Thanks for the extra plat i guess. :p

[rfachini]

So what is going on with this? Is it done and time for us to accept the loss or contact customer support?
If it's not done, when can we expect it to be done? Weeks? Months?
More frequent feedback would be appreciated.

Thanks!

[moomooprincess]

March 12, 2013, log in and check on the character on Argonesson and still missing the outfit.

Nothing in the mail.

[rfachini]

Tolero stated in the You Tube video today that outfit returns have been completed. Still no dev update in this thread, and I haven't found my missing outfits in game. Might be ticket time.

[GauArrowny]

Tolero stated in the You Tube video today that outfit returns have been completed. Still no dev update in this thread, and I haven't found my missing outfits in game. Might be ticket time.

Same. My ranger and possibly my pally got outfits but my monk who had 6 go missing didn't get a single one.

[rfachini]

The character who needs his outfits back the most has his "unclothed" skin looking like one of the new outfits. Switching outfits does not change the unclothed skin back to regular. I wonder if that contributed to his not getting outfits returned.

This was the response to my help ticket:
The issue you have described is not an issue that the In-Game Support team can assist with. We recommend that you take a moment to submit a formal bug report at this url: http://forums.ddo.com/new_bug.php? to aid in the research of this issue. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled.

Since I'm sure Turbine is aware of the outfit issue, and I did bug report it on Update day, I don't think that will help. I'll try account support. Not sure if this will help.

[moomooprincess]

See you in game soon.


In Mother Russia, we tell you when you have outfit. Listen closely, "YOU HAVE OUTFIT, Tavareesch."

Or, "These are not the droids you are looking for."

As the Gambler says, "Know when to hold 'em, know when to fold 'em."

Looks like I fold.

[Cordovan]

At this time all outfits should be returned. If you are still missing your outfits please check to see if they were mailed to a different character, and if they are still missing, get in touch with our support folks. Thanks!

[Impaqt]

Is that what was causing the crushing lag on Thelanis last night and early this morning?

[Osharan_Tregarth]

Is that what was causing the crushing lag on Thelanis last night and early this morning?

And Argo.

[Grosbeak07]

Is that what was causing the crushing lag on Thelanis last night and early this morning?

No that was the mass collectibles turn in... ;)

[Bogenbroom]

Er... um.... I don't believe that is correct. I had two characters lose outfits, and, while I have had about 6 characters get back outfits, one of the two characters who lost outfits never got any back.

Not really a big deal to me, as he was wearing the DDO equivalent of a hefty bag with holes cut out for arms and head, but worth mentioning none-the-less.

[Eilatharia]

At this time all outfits should be returned. If you are still missing your outfits please check to see if they were mailed to a different character, and if they are still missing, get in touch with our support folks. Thanks!

I have not received the outfits back and Yes I have checked very carefully on every character.
I have tried very hard to get some sort of reply from the support team as suggested. I have been in touch with GM's who close the tickets and give no assistance.
I have logged a bug report last Tuesday and have heard nothing back.
What should I do next?
I just want my stuff back, please, or some sort of response would be nice.