Is there anything else I can help you with?

[mobrien316]

I love this game. I know the overwhelming majority of quests are not bugged and work just fine.


However... Everyone once in a while, something happens that it seems (in my non-code-writing opinion) it would be possible to fix. Something like a mob getting stuck in a wall so a door won't open, or a boss getting stuck in the wall so you can't complete.

I have heard rumors that sometimes, when a player submits a ticket, the GM will actually help that player. I have not yet experienced this myself. Thus far, my experience with tickets has been either:

1. I wait and wait and wait and then close the ticket, shrug, and move on to another quest.

Or...

2. A GM responds, tells me to recall, submit a bug report, and restart, and then asks me "Is there anything ELSE I can help you with?" (Which always irritates me a bit, since it sort of implies he has already helped me, which he hasn't.)


I love this game, and I often stick up for it when people bash it for not being perfect. I don't expect perfection, and the vast majority of this game is terrific. But there are times when I feel like the whole "ticket" procedure is nothing more than an inside joke, and I'm not on the inside.

If mobs and bosses getting stuck IS NOT something a GM can fix, I wish that a dev would officially proclaim it so. I keep hearing that some GM's will fix a stuck mob or boss, so I keep trying to submit a ticket myself when it happens to me, but I keep falling for the same joke, which is apparently on me.

If mobs and bosses getting stuck IS something a GM can fix, then please let us (and your GM's!) know that.


Thank you.

[kierg10]

you could always ask them to take away your loot, that would be 'helpful'. :D

[Juduss]

Hmmm, I wonder: Is there an official list somewhere of what issues GMs are supposed to be able to help with? 'Cause in my experience so far, much like the OP's, it seems like a lottery system: get (submit) a ticket & see if you get lucky. So far I've had a lot of luck - but most of it was bad luck. Perhaps there is a "Call GM for help if..." list, or "GMs can't help with (x), instead try..." list in existence somewhere?

[xaerr]

GMs need an expanded tool set and more training.
I remember submitting a bug for epic Servants of the overlord, where a spider gets stuck under the lava, and halts all progress. Waited with a GM for over an hour as they tried everything to fix it, but couldnt.

tr, run epic Servants of the overlord again in a new life, same thing happens. I am about to get frustrated and then one of the blue bars casts wail of the banshee, and stuck spider dies and we complete quest.

The GM tried their instant kill and other things that didnt work. When they could have just cast wail of the banshee? It still blows my mind that players are more capable at fixing bugs than GMs in god mode.

To be honest, a GM has never successfully solved any of my problems.

[blerkington]

Hi,

This is a good example of the dangers of using template replies. You don't mind them when you're being helped, but when you aren't actually being helped they can be incredibly irritating. Kind of like rubbing salt into the wound.

I've had some good experiences with GMs in the game. And what was interesting, was that they tended to be the ones who would actually talk to you instead of hiding behind the cut and paste method like the bad ones seem to do.

Thanks.

[Xynot2]

you could always ask them to take away your loot, that would be 'helpful'. :D
And give it to me. I need to decon and start crafting again.

[maddmatt70]

I do not know about the wall bug. I have not called a gm for that, but a few different times I have had a good experience when I called a gm. Heck pretty much everytime I have called them has been good. There is one or two times they could not help, but there was the time I lesser reincarnated up to level 7 and my tomes were not showing up and a gm fixed that for me. Or the time when citw first came out and something bugged and someone in party called a gm and we were able to complete when we did not think we would get any help. Gms seem pretty good actually. Thanks.

[user110000]

about 5 tickets, never helped.

[smatt]

Over 6 years, I've been helped a few times... But mostly it's been wait wait wait, give up, leave quest and within 5 minutes get atell from GM... And of course the sorry you're not in the quest anymore.... Or the old sorry can't help with that, is there anything else you'd like to tell me about so I can say I can't help you with that? I've lsot sveral chests today a lone, with optional/mini-bosses dissappearing on death and leaving a locked chest or no chest at all. And let's not talk about all the walls or off map locations I've popped into in the last month... With nary a care from Turbine....

And no offense to DDO's GM's they many or may not be able to fix some things... Thsi is more abouty the top of the DDO foodchain and what HTEY have allowed and or given the tools to the GM's to fix.... Remember, these are thte same decsion makers who left the bug reproting tool completely 100% broken for over 1 1/2 years.

There's a fail here.... I think it's obvious where that fail falls.... :cool:

[Doperogue]

I love this game. I know the overwhelming majority of quests are not bugged and work just fine.


However... Everyone once in a while, something happens that it seems (in my non-code-writing opinion) it would be possible to fix. Something like a mob getting stuck in a wall so a door won't open, or a boss getting stuck in the wall so you can't complete.

I have heard rumors that sometimes, when a player submits a ticket, the GM will actually help that player. I have not yet experienced this myself. Thus far, my experience with tickets has been either:

1. I wait and wait and wait and then close the ticket, shrug, and move on to another quest.

Or...

2. A GM responds, tells me to recall, submit a bug report, and restart, and then asks me "Is there anything ELSE I can help you with?" (Which always irritates me a bit, since it sort of implies he has already helped me, which he hasn't.)


I love this game, and I often stick up for it when people bash it for not being perfect. I don't expect perfection, and the vast majority of this game is terrific. But there are times when I feel like the whole "ticket" procedure is nothing more than an inside joke, and I'm not on the inside.

If mobs and bosses getting stuck IS NOT something a GM can fix, I wish that a dev would officially proclaim it so. I keep hearing that some GM's will fix a stuck mob or boss, so I keep trying to submit a ticket myself when it happens to me, but I keep falling for the same joke, which is apparently on me.

If mobs and bosses getting stuck IS something a GM can fix, then please let us (and your GM's!) know that.


Thank you.

I used to think the same way, and Believed help from a GM was a Myth. Always was told they could'nt do anything, and "May the silver flame guide you" Pfft... Guide me into a wall....

UNTIL, 2 night ago, about 3a.m. PST, i was solo'ing a quest on my 18 Paly, I went to hit a Rahkasha, and i saw him pretty much fly Horizontal across the screen, into a wall. Was never seen again. I continued on the quest, not worried about it, Until i killed the final boss, searched the entire map for this missing Rahkasha Lord to complete the quest. Then it Clicks, He's in the wall...Doh! that wasnt a regular mob, that was the named i needed!

I have been stuck in walls myself in more quests than i can count on 2 hands. Ive had to reset more quests than i can remember since Update 16 due to me or mobs being stuck in the wall. Ive tried putting a ticket in, and GM's can never help.

Well, This GM, said "Can you go to where the mob is stuck at?" I said "Yes, he's here in this wall in the direction im facing, I cant see him, but i know he's in there"

2 minutes pass by and i get quest completion and my 15k experience :)

It's all situational, Depends on the problem on hand, and the GM your dealing with. This experience let me know that GM's actually can and will do something!

Thanks again Turbine :)

[HAL]

This experience let me know that GM's actually can and will do something!


As the OP said, he's heard that GMs can help but hasn't experienced it himself. I know that GMs can help because I've experienced it also. The problem is that they don't appear to be consistently trained because the next GM you get will claim that he can't help with that very same problem.

Over a year ago in Under the Bigtop a trap box for one of the wheels used to get stuck inside a wall - it was a known issue. On Elite those traps can be nasty so we submitted a ticket. After 15-20 mins a GM came and moved the trap box so we could disable it. They didn't just disable the wheel or allow us to move forward anyway, they moved the box! (Yes, they have that power.)

A few months later the exact same thing happened again. Submitted a ticket and the GM said he couldn't help with that. We explained that a GM had helped before but he still couldn't help. Luckily someone else in the group also submitted a ticket because a couple minutes later we got another GM who DID help. So 1 GM who couldn't help and 1 who could with the same exact problem within minutes of each other. Don't think they had an emergency policy change or something at 9pm (we always play at night).

What we need is consistency. When people hear that help is available they are understandably frustrated when they are told that they can't be helped for the same issue.

[Doperogue]

As the OP said, he's heard that GMs can help but hasn't experienced it himself. I know that GMs can help because I've experienced it also. The problem is that they don't appear to be consistently trained because the next GM you get will claim that he can't help with that very same problem.

Over a year ago in Under the Bigtop a trap box for one of the wheels used to get stuck inside a wall - it was a known issue. On Elite those traps can be nasty so we submitted a ticket. After 15-20 mins a GM came and moved the trap box so we could disable it. They didn't just disable the wheel or allow us to move forward anyway, they moved the box! (Yes, they have that power.)

A few months later the exact same thing happened again. Submitted a ticket and the GM said he couldn't help with that. We explained that a GM had helped before but he still couldn't help. Luckily someone else in the group also submitted a ticket because a couple minutes later we got another GM who DID help. So 1 GM who couldn't help and 1 who could with the same exact problem within minutes of each other. Don't think they had an emergency policy change or something at 9pm (we always play at night).

What we need is consistency. When people hear that help is available they are understandably frustrated when they are told that they can't be helped for the same issue.

Funny how you cut & quote the last part of my sentence and go on talking about what the first part of my sentence stated.

It's all situational, Depends on the problem on hand, and the GM your dealing with.

BUT, i agree, That it NEEDS to be Consistent.

[cdr]

I've had experiences where three people of a party put in a ticket for a stuck mob, two get responses telling us to restart, and the third the GM actually kills the stuck mob.

My opinion? Some GMs are just lazy SOBs that close every ticket they get without so much as looking at it. And Turbine lets them, seeing as a lot of players know the names of the worst offenders and they have been around forever.

[TrinityTurtle]

I guess I'm in the minority, but every interaction with the GM"s I've had has gone well. I didn't always get everything, like losing an end chest but the gm did trigger the completions and xp, and it was a good compromise so I could continue in the chain (and really, the end chest was just more junk to decon most of the time).

I have only written basic code for a class in school, but even that little bit taught me some serious respect for really complex programs. There is not enough money in the world to make me ever want to be a game dev and have to sort through all that code. Becuase the one things i learned is there is no such thing as a 'simple fix' when computers are involved.

[Such755]

I know it's not exactly the same but I HATE when the ads say "'free' for VIPs". How is that FREE if I'm already PAYING you money?!

[Gkar]

Is there anything ELSE I can help you with

That's clearly a hotkey that they are required to push because they said that EXACTLY on every single contact I have with them.

I'd comment further but my first few drafts included words or comments that would get me banned :p

[Gkar]

I've had experiences where three people of a party put in a ticket for a stuck mob, two get responses telling us to restart, and the third the GM actually kills the stuck mob.

My opinion? Some GMs are just lazy SOBs that close every ticket they get without so much as looking at it. And Turbine lets them, seeing as a lot of players know the names of the worst offenders and they have been around forever.

It isn't unusual when online support is contracted out to countries like India (which could easily be the case given all the canned responses and poor english questions/responses) that they are paid by the call, or are given a minimum number of calls/hr to field. A closed ticket is money in the bank...