Bought MoTU...went somewhere else.

[Islum]

I just bought MoTU but after i reloged on my character i didn't have it, so i logged back in a few times to see if it would come up. Well yes i did buy it. but i assume it went to a other account with the same email, because it said a other name was subscribed , it wasn't the account i play on now. So yes i did buy the expansion , i was hoping if something could be done about this. Because i bought it...and dam i really want to play it. Thxs please respond with anything.

[Krelar]

I just bought MoTU but after i reloged on my character i didn't have it, so i logged back in a few times to see if it would come up. Well yes i did buy it. but i assume it went to a other account with the same email, because it said a other name was subscribed , it wasn't the account i play on now. So yes i did buy the expansion , i was hoping if something could be done about this. Because i bought it...and dam i really want to play it. Thxs please respond with anything.

Just to be sure you went to myaccount.turbine.com (https://myaccount.turbine.com/) and entered your product key?

It would go to whichever account you logged into there.

[Phoenix-daBard]

I just bought MoTU but after i reloged on my character i didn't have it, so i logged back in a few times to see if it would come up. Well yes i did buy it. but i assume it went to a other account with the same email, because it said a other name was subscribed , it wasn't the account i play on now. So yes i did buy the expansion , i was hoping if something could be done about this. Because i bought it...and dam i really want to play it. Thxs please respond with anything.

If you bought it via the out of game store then you should have received a key in your email to apply to your account.

If you bought with TP then it should be there and you may need to contact account support.

[Islum]

Yes. I entered it , it says on my email ''You have successfully upgraded your DUNGEONS & DRAGONS ONLINE(r): Eberron Unlimited(tm) : "DDOWarforge FTUIPack Account Creation" subscription.'' I dont use that account, but its not on the same email i think. But when i put my info in to buy it, i put the email for my main account.

[shadereaper33]

The info you entered when you purchased the pack doesn't matter. What matters is what account you logged into when you added the code you where emailed after the purchase. When you went to myaccount.turbine.com, you logged into a specific DDO account, and then entered the MOTU product code you were emailed. The account you logged into at that time was the account that had the MOTU upgrade applied to it.

[Islum]

Yes i logged onto my main account right after i bought it . Do you think it hasn't applied yet?

[scottmike0]

Yes i logged onto my main account right after i bought it . Do you think it hasn't applied yet?

it should've and you should've gotten an email saying you purchased xyz... if not then email one a moderater that works for ddo.

[Full_Bleed]

Yes. I entered it , it says on my email ''You have successfully upgraded your DUNGEONS & DRAGONS ONLINE(r): Eberron Unlimited(tm) : "DDOWarforge FTUIPack Account Creation" subscription.'' I dont use that account, but its not on the same email i think. But when i put my info in to buy it, i put the email for my main account.

You seem to be confused. The email account the code was sent to is irrelevant. Once you buy the code you can give it to anyone to use on any account.

The myaccount.turbine.com account you entered the code into is what matters. It should be the same account you use in game.

[Islum]

Well idk what to do anymore, i logged in today and still nothing, and yes i got the email saying i purchased it.

[Cordovan]

Please get in touch with Account/Store Support. You can do so through support.turbine.com. Thanks!

[Islum]

Thank you. If my problem hasn't been resolved by tomorrow, i will see if i can go deeper into support.

[Islum]

On the bank account, it says the transaction is pending, so might it not be given to me yet?

[Islum]

Nope...nothing. I got scammed...wow.

[Doomcrew]

You did see Cordovan's response?

and you did contact the correct support team?

[Islum]

Yes i did read his response and i submitted my report, but nothing was done about it, or atleast not yet. I've done all that i could. Still nothing.

[scottmike0]

Yes i did read his response and i submitted my report, but nothing was done about it, or atleast not yet. I've done all that i could. Still nothing.

You should clarify how did you do it, but not be too specific as in your ticket number...

I've submitted one of my reports and i got a reply within 2-3 days i did not count the number of days, just checked my email at those times..

[Islum]

Well it happened two days ago...so ugh.. I dont know what to do :/

[scottmike0]

Well it happened two days ago...so ugh.. I dont know what to do :/

Well, were you general, did you set up a good ethos as you typed?
Did you exactly be specific?
Those questions above really do matter...
And how did you send?
Email?
phone?
Random ranting?

And you do know what to do, your just not really taking care of it... I mean if i were you, i would just send an email then call them or something, "because i payed for something i did not get..."

*Word of advice, if you type horribly when your talking to a company, 9 times of 10 they will just junk the email...
*Of course that is my view*

[Islum]

*Sigh* well im not the good typing type. How do i call them? I've look at one of the numbers on the support, but i wanted to know if thats a right one to call.

[shadereaper33]

*Sigh* well im not the good typing type. How do i call them? I've look at one of the numbers on the support, but i wanted to know if thats a right one to call.

Well, you could call that number, tell them your problem, and if they can help you, great. If not, they should be able to either transfer you to the correct department to help you or at least give you the correct number for your problem. Either way, you will make more progress trying that than you will complaining on the forums about it.

[scottmike0]

Well, you could call that number, tell them your problem, and if they can help you, great. If not, they should be able to either transfer you to the correct department to help you or at least give you the correct number for your problem. Either way, you will make more progress trying that than you will complaining on the forums about it.

I like this guy, wanna be friends :3

[donfilibuster]

You are on the right track, just gotta make sure the ticket was with account support.
It's good to open the ticket first, then phone so they can look it up.

Mind the ticket can be a couple days after you send it, not from the time of purchase, and if it was correct.
If the ticket goes unresponded (the issue will not fix itself), you'll have to try the phone.

[dredre9987]

I don't think this guy put the code in myturbine.....