I wanted toughness, not toughened

[Enga]

Yesterday, I finally had enough tokens to get my first epic augment crystal.

I went to the epic vendor, and crunched down all my fragments. 30 epic tokens! I wanted toughness, so I searched the interface using the phrase 'tough'. Only one crystal came up, so I bought it. And then I read the fine print: toughened hide, gives +4 to natural armor. Not toughness!

I now see what I actually want is a crystal of durability, which would have given the toughness effect. And there is no way to trade back or deconstruct the crystal I don't want. Even getting half the epic tokens back would be nice, as with deconstruction of green steel items. Or it could be tradeable for crafting shards, like tomes are.

Would anyone else find it nice to have a use for accidental epic crystals?

[Syllph]

Yes and no. It sucks that this happened, but it's not a broken feature nor is it a bug. An unfortunate user end reading issue. I wouldn't want the devs to spend time on anything currently unless it is not WAI.

[Bolo_Grubb]

ya I don't like that things are such that it is easy to get confused. You have to take your time and read very carefully.

[Ap0k]

sorry that you made this error. but we cant expect from the devs to make everything fool proof.
i always read before i click when its something as expensive as augment crystals.
there are mouse over tooltips for a reason.
I wouldnt know ( from a dev perspective)how to take into account someone not even using the tools that are available to them, including the description of the item in question.

[MRMechMan]

Not as bad as the time I clicked on true heart...and it gave me a F%#&ing constructs ruin red augment.

Straight up.

[brian14]

Not as bad as the time I clicked on true heart...and it gave me a F%#&ing constructs ruin red augment.

Straight up.
Did you mis-click, or is that a bug? Because if the latter (click True Heart, get Construct Ruin), that's a really bad bug.

[Tobril]

The search keywords don't match some of the item effects.

Usability issue.

Jaded crafter support groups meet on wednesdays.

/hug

[MRMechMan]

Did you mis-click, or is that a bug? Because if the latter (click True Heart, get Construct Ruin), that's a really bad bug.

Was definitely a bug. Customer support did nothing about it, leading in part to my adamant unsupport of this games GMs (they are fking useless sacks of horse excrement).

This game would be better without any GMs at all than any of the ones I have encountered in recent months. They waste players time, their own time, and turbines money by being exactly 100.0% uneffective at their intended purpose.

That being said, the OPs issue is no ones fault but their own and does not deserve a thread.

Sounds harsh but...read before clicking, in RL and in video games.

Maybe this did the OP a favor and they will learn to read leases/agreements/contracts before clicking/signing them in RL.

[Ap0k]

Was definitely a bug. Customer support did nothing about it, leading in part to my adamant unsupport of this games GMs (they are fking useless sacks of horse excrement).

This game would be better without any GMs at all than any of the ones I have encountered in recent months. They waste players time, their own time, and turbines money by being exactly 100.0% uneffective at their intended purpose.

That being said, the OPs issue is no ones fault but their own and does not deserve a thread.

Sounds harsh but...read before clicking, in RL and in video games.

Maybe this did the OP a favor and they will learn to read leases/agreements/contracts before clicking/signing them in RL.


They are nice people.

And they stick to rules that their employer (Turbine) gave them.

We once had a cool gm on devourer. he spawned Titans and stuff in house P for fun. He got fired.

[MRMechMan]

They are nice people.

And they stick to rules that their employer (Turbine) gave them.

We once had a cool gm on devourer. he spawned Titans and stuff in house P for fun. He got fired.

That is cool.

But it is incredibly rare to get a GM to even help with obviously game-breaking bugs.

Or at least very annoying ones to the player.

I am sure that some people have been lucky enough to find knowledgable or helpful GMs.

But that should not require luck; every GM should be good at their job. Right now the vast majority of them are near useless based on what I have seen and many, many people I have talked to have seen.

[Ap0k]

That is cool.

But it is incredibly rare to get a GM to even help with obviously game-breaking bugs.

Or at least very annoying ones to the player.

I am sure that some people have been lucky enough to find knowledgable or helpful GMs.

But that should not require luck; every GM should be good at their job. Right now the vast majority of them are near useless based on what I have seen and many, many people I have talked to have seen.

what i was trying to bring across was, that its usually not the GM's fault. They have pretty clear instructions and work with databases that Turbine gives them. If the DB doesnt have a certain bug in it how would they know it exists? you really cant expect the gm's to be forum nerds like us.

[countfitz]

what i was trying to bring across was, that its usually not the GM's fault. They have pretty clear instructions and work with databases that Turbine gives them. If the DB doesnt have a certain bug in it how would they know it exists? you really cant expect the gm's to be forum nerds like us.

Lol.

Can't we though? I mean, shouldn't Turbine, at the very least, hire people that have actually played the game?

It's like the old phrase, never trust a thin cook.

I mean, are they getting paid so low they can't afford to play the game too?

(By the way, if GMs get paid minimum wage or something, then I take back this post.)

[Fomori]

Lol.

Can't we though? I mean, shouldn't Turbine, at the very least, hire people that have actually played the game?

It's like the old phrase, never trust a thin cook.

I mean, are they getting paid so low they can't afford to play the game too?

(By the way, if GMs get paid minimum wage or something, then I take back this post.)
I think that you are expecting too much here. There are probably some very talented customer service people that do not need to play the game and there are going to be those that have played the game, but are incompetent.

In any customer service and tech support position there are great, horrible, and in between. Also, management plays a role in that as well. When I did internet tech support we kept a few people that were just **** poor, but sucked up to the supervisor and were not let go.

[Ap0k]

Lol.

Can't we though? I mean, shouldn't Turbine, at the very least, hire people that have actually played the game?

It's like the old phrase, never trust a thin cook.

I mean, are they getting paid so low they can't afford to play the game too?

(By the way, if GMs get paid minimum wage or something, then I take back this post.)

so you expect the gms to work in their free time, gotcha.

[donfilibuster]

Was easier to misclick before the barter window, people ocasionally complained about it.
Since they already worked on it doubt there would be further changes.
Still, a confirmation dialog is always a good suggestion.

[-Avalon-]

I have yet to encounter problems with crafting of any sort... but I can give a small gripe about GM support... The only interactions I have had with them was when I asked where the TP I was supposed to have gotten for subbing the game back when it first came out... and they said they had given it to me already, but when asked, "Ok, so if I got these TP, where did they go? What did I do with these TP that I supposedly received?" They said that they could not tell me... right, because they don't keep logs of what people buy and don't buy? So, when someone says they bought an experience elixir, but never received one, they have no idea if they are telling the truth but give them another just in case?!? No... they have to have records, but for whatever reason, they chose not to tell the account holder what happened to points that he was supposed to receive but never saw... :rolleyes:

The other time, was on a shroud run I got stuck on first phase, tried /stuck, and for whatever reason, it popped me back to the entrance to raid (with no portal)... I sent in a ticket almost immediately, because it should have popped me to a place very recently visited (which given the amount of time between portal opening and when it closes, means the recent position would have been IN phase 1)... I sat there waiting for over 15 minutes, the raid was fighting Harry when I said screw it and left...

About 10 minutes later, GM sends me a message saying what can they do to help... Really? The other raid had already finished the entire shroud run... I told the GM about it, and they said, well, unfortunately it is a first come first served method of helping players, and they could not get to me until just then. /smh... Raids take 20-40 minutes at most, and from when we entered to when the GM replied was at least 30 minutes...

GM support should not be FCFS, it should be a Triage type approach, where the problems are prioritized based on severity and necessity of immediate assistance. For instance, if someone logs in, and finds there +5 weapon is a +4, that could probably wait a little while. Someone who gets trapped inside the world (fell below ground) and cannot unstuck themselves through any means... That probably requires more immediate attention, right?

If while questing, a 4th lvl adventurer finds a +4 Tome, Sword of Shadows, or Bloodstone in Kobold Assault chest... then sends in a bug/ticket... I bet they don't do FCFS on that... I bet they find out IMMEDIATELY how that happened and fix it... If they have such great assistance and expedient work on those issues, then they should be able to treat people who pay their salaries with the same respect.

[donfilibuster]

I have yet to encounter problems with crafting of any sort... but I can give a small gripe about GM support... The only interactions I have had with them was when I asked where the TP I was supposed to have gotten for subbing the game back when it first came out... and they said they had given it to me already, but when asked, "Ok, so if I got these TP, where did they go? What did I do with these TP that I supposedly received?" They said that they could not tell me... right, because they don't keep logs of what people buy and don't buy? So, when someone says they bought an experience elixir, but never received one, they have no idea if they are telling the truth but give them another just in case?!? No... they have to have records, but for whatever reason, they chose not to tell the account holder what happened to points that he was supposed to receive but never saw... :rolleyes:

Unfortunately the In-Game support don't readily redirect you or the ticket to the appropiate channel.
They could point us right away to account support, which are the ones that track your tp and store purchases.

The most recent ticket system has a smaller selection of categories which indeed match the things they normally help with:
General Questions, Hacked, Harassment, Spam, Stuck and Bans.

The ugly one is the first option that is labeled Bug Report, that one is certainly confusing.
Should maybe be removed, clarified or narrowed with further options.

When in doubt better let the GM sort it before trying to self-fix it.
Being stuck in the Shroud is a good example, the GM would have moved you manually while still stuck.

Likewise store stuff sales are final so if you bought the wrong thing first thing to do is to contact them.
For example, if you get destinies by mistake instead of the bundle, they won't refund if you went ahead and took the bundle.
Account support do respond to tickets and can check your items, log and inventory.