Big Fat Thumbs Down on Support

[barecm]

:mad:

Ok, so I know things are not ever perfect, but the support for this game has gone from bad to worse. Today, in the span of 15 mins, everyone I was grouped with (we were running different quests, but talking), one person lost an item from their bank when moving it to inventory, I could not finish one of the new quests because a one of the quest items was used but not registered and the 3rd person could not mail something because he was told his inventory was full, but it was not. All 3 had in game tickets created, all three of us were told to fill out a bug report. What is the point of having in game support if they don't support anything?

Hey Turbine, I think maybe there will be an issue with my credit card next time you try to bill me for my VIP account next cycle. You will need to fill out a bug report. Just letting you know in advance.

What the heck happened to the support on this game? It used to be ok, now.... really, really bad. Can't fix anything.

[Ranncore]

I can't believe they're still asking people to file bug reports when the bug report tool is broken. What a joke. They might as well just say, "**** off, we have no intention of helping you."

[Pape_27]

my personal fave bug is the one where, after filing a ticket etc, a gm responds and you get the red exclamation mark in the top right corner of the screen. Click on that and the game crashes. :rolleyes:

[Ranncore]

my personal fave bug is the one where, after filing a ticket etc, a gm responds and you get the red exclamation mark in the top right corner of the screen. Click on that and the game crashes. :rolleyes:

lol. "we'll show you what we think about bug reports!"

[barecm]

Support used to be decent. But somewhere along the way the stopped giving a rats...

The last web based bug I reported resulted in 0 help also. I bought a shears of fate, used it as directed, but it didn't work. Wasted real money on that one and got no help. Support is so bad right now its beyond laughing about it.... I genuinely p1ssed.

[Ranncore]

Stop spending money on this game then. Seriously. Because they'll notice that - obviously they don't care about bug reports or forum posts.

[azrael4h]

Wait, are you saying we have a support department in DDO?

[kingfisher]

I can't believe they're still asking people to file bug reports when the bug report tool is broken. What a joke. They might as well just say, "**** off, we have no intention of helping you."

they are, it just comes out different in devspeak

[barecm]

Stop spending money on this game then. Seriously. Because they'll notice that - obviously they don't care about bug reports or forum posts.

The support used to be good. That is the issue. Now it sucks and they simply don't care about it or the quality of what they roll out. Update 15 is complete garbage and has so many bugs Turbine should be embarrassed. However, they collect the money so on with the show... when does GW2 release again?

[Ranncore]

The support used to be good. That is the issue. Now it sucks and they simply don't care about it or the quality of what they roll out. Update 15 is complete garbage and has so many bugs Turbine should be embarrassed. However, they collect the money so on with the show... when does GW2 release again?

8 days :)

[CavernDragon]

Add me to the ****ed off list. :mad::mad::mad::mad::mad::mad::mad:

3 Tickets today in new quests, all ended with a
Sorry We can't help with this issue, we don't know about it so its not really there. BS.

Been here from the start. back when a GM could fix an issue. you might as well just remove the help desk and put more people in QA they need it as well.

[deahamlet]

8 days :)

5 if you pre-ordered :D

[deahamlet]

Add me to the ****ed off list. :mad::mad::mad::mad::mad::mad::mad:

3 Tickets today in new quests, all ended with a
Sorry We can't help with this issue, we don't know about it so its not really there. BS.

Been here from the start. back when a GM could fix an issue. you might as well just remove the help desk and put more people in QA they need it as well.

Maybe they fired everyone and a machine is generating automated responses :P. That'd explain some things, no?
*puts tinfoil hat on*

[Sirgleno]

Love the part about filing a bug report regarding payments, that is 24 karat comic gold.

[Pfold]

You know, I used to get annoyed about the ingame support too. I looked at it from a different perspective and figured it out...

If you had their job, for Turbine, would you really care either?

[Rip-V-Winkle]

Stop spending money on this game then. Seriously. Because they'll notice that - obviously they don't care about bug reports or forum posts.

This won't solve any thing for every one person stops paying for stuff several more will start.
Yes the bugs are bad the online service is the pits.
But in the end Warner comes out the winner.
Make money Win Loose money Win with the way the Government here in The US works.
Failed companies still get money.
Sad but true.

[My2Cents]

For anything more than simple advice, contact Account Support via their forum or voice. I've had excellent support via voice calls.

Clearly in-game support is very limited in what they can do, so why expect more and frustrate yourself?

[MrElusiveness]

:mad:

Ok, so I know things are not ever perfect, but the support for this game has gone from bad to worse. Today, in the span of 15 mins, everyone I was grouped with (we were running different quests, but talking), one person lost an item from their bank when moving it to inventory, I could not finish one of the new quests because a one of the quest items was used but not registered and the 3rd person could not mail something because he was told his inventory was full, but it was not. All 3 had in game tickets created, all three of us were told to fill out a bug report. What is the point of having in game support if they don't support anything?

Hey Turbine, I think maybe there will be an issue with my credit card next time you try to bill me for my VIP account next cycle. You will need to fill out a bug report. Just letting you know in advance.

What the heck happened to the support on this game? It used to be ok, now.... really, really bad. Can't fix anything.

exactly! I will start filling out bug reports when they pay me to do it instead of paying their people who cant give support for anything having to do with in game.

[Snapdragoon]

was in the first mission of the new chain on epic hard (overgrowth i think?) duoing with a guildy. got to the end, beat the boss and got the chest, except it bugged out and would not set to complete.

made a ticket and got a GM to help. all they said was its a known issue and to check the forums. i asked if they could set the quest to complete so we could finish. they said its a known issue and to check the forums. -_-

before i could say thanks for the help (or lack of) they closed the ticket and left. -_-

[Lilbadass]

http://i111.photobucket.com/albums/n138/frankvader3/ddo/ScreenShot00008.jpg


im having an issue with the Buying the motu with TP tried to talk to a GM and was blown away buy how obnoxiously dumb he/she was

as they pointed out as far as he/she knows the motu content wasnt added to the ddo store

da #@%?

[barecm]

Perhaps I figured out why the support is so bad... they pay their customer service desk with DDO points.

[djl]

This is what happens when they have a whole lot of unfixed bugs with a previous update, and then they still proceed to rush out ANOTHER update with very minimal testing.

This game is like Jenga-- they've piled so much new code on top of broken code that the entire thing is very wobbly now. Each update, the bugginess predictably gets worse too because they do not take the time to fix the old bugs before introducing new ones.

[goodspeed]

http://i111.photobucket.com/albums/n138/frankvader3/ddo/ScreenShot00008.jpg


im having an issue with the Buying the motu with TP tried to talk to a GM and was blown away buy how obnoxiously dumb he/she was

as they pointed out as far as he/she knows the motu content wasnt added to the ddo store

da #@%?
lol at least the guy/gal answered and held a conversation. Also s/he is right. really its account support that handles everything that comes and goes. The only thing a admin can do is game mechanic related. Like quest malfunction. Now if they act dumb there then yes they have no idea what they're doing for their job requirement.

[Bloodyfury]

I lost my Iron Companion Bundle on MotU launch, which I noticed only a few weeks after launch (hey, was back from a one month break and I just forgot I had these **** pets! :p) I filled in a ticket on July 20th... and got as an answer that "they would need further investigation" before proceeding to anything else and the ticket remained open. Well, we are what.... August 20th? Been a month and the freakin ticket is STILL open when I track it down....lmao I guess they need the FBI on this one.....*sigh* :rolleyes:

[Jaken80]

It's been like that for awhile until I gave up reporting any issues with the game now. And years have past and I was not assisted or contacted and my items are still missing up to date after submitting bug reports. When contacting the GM, he mentioned in a way that i decipher it as: that the bug form is for them to know there is such a problem, not to help us with our problems and we are to live with it and they will choose to fix it as they deem fit.

[Uska]

:mad:

Ok, so I know things are not ever perfect, but the support for this game has gone from bad to worse. Today, in the span of 15 mins, everyone I was grouped with (we were running different quests, but talking), one person lost an item from their bank when moving it to inventory, I could not finish one of the new quests because a one of the quest items was used but not registered and the 3rd person could not mail something because he was told his inventory was full, but it was not. All 3 had in game tickets created, all three of us were told to fill out a bug report. What is the point of having in game support if they don't support anything?

Hey Turbine, I think maybe there will be an issue with my credit card next time you try to bill me for my VIP account next cycle. You will need to fill out a bug report. Just letting you know in advance.

What the heck happened to the support on this game? It used to be ok, now.... really, really bad. Can't fix anything.


If you dispute your credit card they will lock your account, just warning you in advance.