Turbine, make up for lost ship amenities the right way

[Silex_Molior]

Here's the posts I like to read, personally: short, concise, to the point: Change A is bad/confusing/not fun/awesome because it does B/C/D/rest of alphabet to my expectations/guildies/main/alt/loot/experience/mood. Is that WAI?

Ok, short and to the point:

Offering 900 Turbine Points worth of airship amenities does not cover the costs of 2 consecutive patches which wiped out our airships.

Platinum is not real money, its fake. There should be no issue with sending each Guild Leader (and you have a database for determining this) an amount of platinum based on their current ship size. 100k, 200k, 300k, etc. platinum, via in-game mail. You have the tech for this.

Please do the right thing here.

[arminius]

Or just make the vendor prices 0 for a week. EVERYONE who has a guild ship suffered from this, so you needn't worry about some people getting unjustified benefit out of it.

[Taanus]

I read this thread as my computer was patching this morning. I laughed. I thought to myself "Can they POSSIBLY mean that it happened again? Not even Turbine could be that dumb..."

Well, color me surprised...

Way to go Turbine, I just might send you a cookie for this one. What I will NOT send you is another penny of my RL money. You lose.

Yes, once I will forgive. Twice? LIVID. Own up Turbine. Not all of us play the AH game and are plat rich.

[LucidLTS]

Ok, short and to the point:

Offering 900 Turbine Points worth of airship amenities does not cover the costs of 2 consecutive patches which wiped out our airships.

Platinum is not real money, its fake. There should be no issue with sending each Guild Leader (and you have a database for determining this) an amount of platinum based on their current ship size. 100k, 200k, 300k, etc. platinum, via in-game mail. You have the tech for this.

Please do the right thing here.

/Signed

Turbine, you have a reputation for terrible customer service, this is an opportunity to work on improving it. Admit your mistake, and make it right. You might lose a few sales you could force, but the ill will engendered by *not* doing the right thing here will cost you much more in the long run.

[Silex_Molior]

Turbine, 900 tp is both insulting and inadequate.

Platinum is fake. Just give us the plat we spent back, based on ship size.

[Arnez]

/Signed

Turbine, you have a reputation for terrible customer service, this is an opportunity to work on improving it. Admit your mistake, and make it right. You might lose a few sales you could force, but the ill will engendered by *not* doing the right thing here will cost you much more in the long run.

THIS.

Probably the best- nicest way to put it.

Yes. There was a mistake that caused the loss of our amenities -TWICE.
This is an OPPORTUNITY.
Make it right.
Rise above the expectations and literally blow us away.
We're talking about active guilds here - EVERY GUILD here - this is the crowd you want to impress.

[Silex_Molior]

/Signed

Turbine, you have a reputation for terrible customer service, this is an opportunity to work on improving it. Admit your mistake, and make it right. You might lose a few sales you could force, but the ill will engendered by *not* doing the right thing here will cost you much more in the long run.

Good point, there is definitely a PR opportunity here for Turbine.

[ShotByBothSides]

The conspiracy theorist in me, and work xp, suspects they knew this would happen and that the 900 TPs was a lot less hassle and cost to Turbine than actually fixing the problem.

Now that I have had time to see (for the first time ever!) what amenities 900tps will buy, the more I can see why some are really hacked off by this so called gesture.
Some of the ones needing replacement are going to cost 250, 400 tps each; so 900 does not go far to compensate for 2 full ship wipes

[ShotByBothSides]

Good point, there is definitely a PR opportunity here for Turbine.

That would be a first too, so not betting on it

[smatt]

Good point, there is definitely a PR opportunity here for Turbine.


:confused: PR = Public ridicule?

:D

They borked it and are continuing the borktastic nature of this....

[xoowak]

Or just make the vendor prices 0 for a week. EVERYONE who has a guild ship suffered from this, so you needn't worry about some people getting unjustified benefit out of it.

Plus the things don't stack, so you don't have to worry about people stockpiling.

[Mastikator]

Ok, short and to the point:

Offering 900 Turbine Points worth of airship amenities does not cover the costs of 2 consecutive patches which wiped out our airships.

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

[Silex_Molior]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

My guild has 1 account. So, 900.

Again, totally inadequate and insulting.

[Captain_Wizbang]

Or just make the vendor prices 0 for a week. .

THIS :cool:

This is the easiest and IMO, the BEST way to handle the situation.

[sebastianosmith]

Or just make the vendor prices 0 for a week. EVERYONE who has a guild ship suffered from this, so you needn't worry about some people getting unjustified benefit out of it.


Plus the things don't stack, so you don't have to worry about people stockpiling.

Oh, yes you would. Some players would make a boat load of new F2P accounts and 1st level bank toons just to hold them. That's 60 amenities per character off the bat. Imagine a guild of 30, 40 or 50 accounts doing that for at least 2 characters per account. Even considering the increased renown decay it'd be worth it.

[smatt]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.


To spend on ship amenenties ONLY..... And only if you're and officer... You do realise what high level gold seal amenenites cost right?

You should think a bit mroe... It really helps :D

[eris2323]

Ok, short and to the point:

Offering 900 Turbine Points worth of airship amenities does not cover the costs of 2 consecutive patches which wiped out our airships.

Platinum is not real money, its fake. There should be no issue with sending each Guild Leader (and you have a database for determining this) an amount of platinum based on their current ship size. 100k, 200k, 300k, etc. platinum, via in-game mail. You have the tech for this.

Please do the right thing here.

This seems fair.

Give me my money back Turbine, how dare you let the exact same bug through twice in one week.

(Plat times 4 (four weeks we lost in the first bug) + plat for the second bug (because we had to do a week in at least. some i'm sure just put the 4 weeks back in).

I'd like our platinum back please. We know you can do it. Do it.

[Mastikator]

My guild has 1 account. So, 900.

Again, totally inadequate and insulting.

Look at the "trade tp for plat" market, you'll find that even 900 turbine points is worth a hell of a lot more than the few hundreds of thousands of plat you lost.


To spend on ship amenenties ONLY..... And only if you're and officer... You do realise what high level gold seal amenenites cost right?

You should think a bit mroe... It really helps :D
Not only if you're an officer, everyone. I'm no officer, still bought a gold seal major experience shrine for the total cost of 0 turbine points. Made up for the circa 50k plat I spent placing shroud altars.

[Silex_Molior]

To spend on ship amenenties ONLY..... And only if you're and officer... You do realise what high level gold seal amenenites cost right?

You should think a bit mroe... It really helps :D

Even if I had 10 accounts in my guild, 9000 is about 21000 short of replacing everything.

Insulting.

Turbine needs to just mail platinum to each guild leader based on ship size.
1. Only guild leaders
2. Only guilds with ships
3. Only an amount of plat based on size of ship

Plat is fake. Just mail it to us already and be done with this embarrassment.

[Silex_Molior]

Look at the "trade tp for plat" market, you'll find that even 900 turbine points is worth a hell of a lot more than the few hundreds of thousands of plat you lost.

I would have to have nearly 40 accounts to replace everything.
I do not.

Therefore, this "solution" is INADEQUATE and INSULTING to me and other small guilds. It does NOT FIX THE PROBLEM. IT IS NOT A SOLUTION THAT WILL WORK.

Is this getting thru yet?

[smatt]

Even if I had 10 accounts in my guild, 9000 is about 21000 short of replacing everything.

Insulting.

Turbine needs to just mail platinum to each guild leader based on ship size.
1. Only guild leaders
2. Only guilds with ships
3. Only an amount of plat based on size of ship

Plat is fake. Just mail it to us already and be done with this embarrassment.

Some guilds have leaders that rarely log on... That's not a solution to the plat issue... They aren't going to do anything about the plat, you may as well accept that now.... The TP's are a different story... One person has already reported that Customer support told him "Sorry, is there anythign else we won't help you with today" Whether that is 100% accurate or not I have no idea.. But it wouldn't suprise me.. Thgey have a pretty shoddy history until they are REALLY pressured, then they typically come through.

[Arnez]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

I Completely and Wholeheartedly Disagree.
Ships were wiped TWICE (and possibly a third time if they apply a hotfix soon) in a week.
Small & Medium guilds are vastly affected.

AND- some of us smaller guilds do NOT spend the majority of our time playing the AH or making sure our Power-leveled Haggle Bard is making as much plat for us as possible.

Finally- each Gold Seal Amenity lasts for 7 Days. 30 Days of Plat amenity or 7 days of Gold Seal? HMMmmm.

[PNellesen]

Oh, yes you would. Some players would make a boat load of new F2P accounts and 1st level bank toons just to hold them. That's 60 amenities per character off the bat. Imagine a guild of 30, 40 or 50 accounts doing that for at least 2 characters per account. Even considering the increased renown decay it'd be worth it.

Considering the fact that they messed this up TWICE in the same week, I don't see a problem with that.

What exactly DID they fix that required such a rushed release that they didn't bother to test to make SURE guild ship amenities didn't disappear again??? (I haven't checked yet, but I'd wager that at least one Fight Club issue WAS fixed...)

[WestiesMA]

This happened AGAIN.

Forget the 900 Turbine points worth of amenities NONE of the amenities on my guild ship are bought with Turbine points.

Now I have two officers who spent over 200K plat each requipping the ship so they could play the game. I would like to see the plat refunded.

Do the right thing!

[Vordax]

Or just make the vendor prices 0 for a week. EVERYONE who has a guild ship suffered from this, so you needn't worry about some people getting unjustified benefit out of it.

This would probably be the best solution. Unfortunately it would probably require another hot fix to implement.

[smatt]

This would probably be the best solution. Unfortunately it would probably require another hot fix to implement.


Nope store prices can be set and changed on the fly ....

But they aren't going to give up that kind fo revenue....

[Deadlock]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

Posted in the other thread from yesterday, but for our airship with 4 Large, 11 Small and 9 Crew it works out at 40,500 TP to restock them with 1 month on all. Would need minimum of 45 officers to do this.

The free TP won't replace everything that's lost. I'm personally not worried about the platinum, I spent 163k to restock our airship on Monday. Today I've delegated it to the guild officers to do :) But we won't be putting more than 1 week on anything until we see a hotfix/patch that doesn't wipe our ship clean again.

[Lazarus8]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.


900 TP only good for using on guild ship amenities and with the code, so no other store item would be free. How is that above and beyond compensation???

[Jay203]

Or just make the vendor prices 0 for a week. EVERYONE who has a guild ship suffered from this, so you needn't worry about some people getting unjustified benefit out of it.

false >_<
my ship was empty to begin with
but that's besides the point

i think the current way of making up the missing ammenties is great though
a large guild can literally have all its member use the coupon and end up with enough time to last for months! >_<

[blondmel]

Some guilds have leaders that rarely log on... That's not a solution to the plat issue... They aren't going to do anything about the plat, you may as well accept that now.... The TP's are a different story... One person has already reported that Customer support told him "Sorry, is there anythign else we won't help you with today" Whether that is 100% accurate or not I have no idea.. But it wouldn't suprise me.. Thgey have a pretty shoddy history until they are REALLY pressured, then they typically come through.

if this is truly Turbine's stance on this then everyone out there that spent plat to stock their airships needs to band together and send Turbine a very clear message....

We won't stand for this type of customer service. Hit them where they will really feel it.

If you are VIP, cancel your subscription.

IF you are F2P then don't spend any real money on TP.

I would suggest boycotting the DDO store as this is where they seem to want to push us to spend more TP (real money) to fix their mistakes.

[Vordax]

Nope store prices can be set and changed on the fly ....

But they aren't going to give up that kind fo revenue....

Try reading the post I highlighted again. It was referring to Vendor prices not store prices.

[smatt]

false >_<
my ship was empty to begin with
but that's besides the point

i think the current way of making up the missing ammenties is great though
a large guild can literally have all its member use the coupon and end up with enough time to last for months! >_<


:rolleyes: with many hours of coordination...

[Ivan_Milic]

People were wondering how can turbine make more plat sinks,they got their answer.

[Gkar]

Look at the "trade tp for plat" market, you'll find that even 900 turbine points is worth a hell of a lot more than the few hundreds of thousands of plat you lost.


Not only if you're an officer, everyone. I'm no officer, still bought a gold seal major experience shrine for the total cost of 0 turbine points. Made up for the circa 50k plat I spent placing shroud altars.

Only an officer can place an ammenity.

[blondmel]

false >_<
my ship was empty to begin with
but that's besides the point

i think the current way of making up the missing ammenties is great though
a large guild can literally have all its member use the coupon and end up with enough time to last for months! >_<

Great, well that leaves all of us small to medium guilds hanging out to dry. Thanks!

[Saravis]

Only an officer can place an ammenity.

Only an officer can place an ammenity, but any member can upgrade one that is already placed.

However, with 900 pts, in a lot of cases, you can buy maybe one or two ammenities that only last 7 days, hardly compensation.

[Kadran]

My play time is limited, and as such I only play one character and i've been TRing. I'm always broke (less than 500k plat usually.) I buy pots/wands/scrolls/crafting essences for TRing.

I am an officer in my guild, but I usually do not mess with the ammenities/hook points. However after the update I was the first of my guild to log back in and noticed all our buffs were gone. I replaced them all to the best of my memory costing quite a significant (to me) chunk of change. Now i'm reading today that they have been wiped again and someone else in my guild will surely have replaced them by the time I get to play again.

My guild is small, probably about 7 of us. I'm upset that my friends had to spend their money on something I already spent my money on. Now, we're not new players. I could sell ingredients or scrolls or scales or something to make up the plat if I really wanted to. the point is that I shouldn't have to. This is your problem Turbine. Make it right. As has been mentioned, these ammenities were purchased with plat, fake in game currency. I don't want a discounted rate to replace them with real money. I want my time back. You know how long it takes to make the 150k I spent on the ship while TRing w/o farming/selling rares on the ah? It's not easy when selling level 10 junk to the barkeep. And now those items are worth even less and thus take even longer. Gi e me my plat back, or give free amenities for a short time.

This is the 2nd time in less than a week that your entire playerbase has been hit by a bug that is entirely your fault. You may not have known it would happen the first time, you knew **** well it would happen the 2nd time. This feels like it was intentional and that does not make me feel very good to be playing your game and paying you to screw me over. Fix this bug AND compensate us for YOUR errors.

[jkm]

false >_<
my ship was empty to begin with
but that's besides the point

i think the current way of making up the missing ammenties is great though
a large guild can literally have all its member use the coupon and end up with enough time to last for months! >_<

and for those of us who have unlocked everything and don't use gold seal ammenities?

It hurts even worse when you consider the monster plat nerf we got this round (since items that used to be 9800 are now 6000 and items that were 12,800 are now 7200).

[Garix]

Even if I had 10 accounts in my guild, 9000 is about 21000 short of replacing everything.
*SNIP.

Wait...What?!!

Your spending 30k in TP on guild hook points?

It's your money to do as you wish but, bloody hell, that's a hell of a lot of cash for something that's a convenience.

[blondmel]

Hmmmmmmm........ can we get a refund on our airship? I would like all the plat and astral diamonds back. I played for years without an airship, I can do without one still. They are a convenience but certainly not necessary.

I am done with having our plat wasted by your bugs, then you offer us a ridiculous token in return. Having a stocked airship is not worth hundreds of thousands of plat per per week or a couple of days at this rate, and an empty airship is worth nothing!

[MrkGrismer]

Our guild ship is going to sit empty for the foreseeable future, I think.

[Mithis]

I mentioned on Monday when this happened that a plat refund would be nice (but perhaps not feasible).

However, +2 or +3 Loot that runs through at least 2 weekends is easy for Turbine to do...

[blondmel]

Our guild ship is going to sit empty for the foreseeable future, I think.

Amen to that! I added one contract of the navigator today, so currently our airship only serves as transportation to destinations. I am not going to waste anymore plat until

A - Turbine reimburses our plat for the last two wipes.
B - Turbine fixes the bug so we don't lose again.

[Sunarch_Kunari]

... or they could just completely remove guild airships.

Seriously, I remember a time when my party didn't need to run into their airship every 5 seconds and renew their buffs.

I mean, I understand if you want to run elite shroud, ship buffs will help, but even at level 4, I was kicked from the group because I wouldn't accept a guild ship invite before we ran elite Durks. And even in some cases, people have left parties I was in because no one in the party had an airship. (most notably after the amenities were wiped)

[~rachealgoss]

This getting a little ridiculous - 100k of platinum gone replacing everything one day only to re-lose it the next day. Real Money or not it is a bit annoying to loose it since I still had to put in the time and effort to earn it in the first place. Now I am afraid to put anything on my airship for fear of losing it all once again - if I knew this was the last time I would be annoyed but ok with restocking it. Now I just sit and wait for the next patch and wonder if I will once again get hosed on the ship.

I am in complete agreement with the proposal of giving out a set amount to recover what was lost based on ship and guild size. Anything, a reasonable amount even if less than what I spent, would go a long ways to assuage the annoyance I feel. I am just glad I didnt have guild chests or gold seal shrines on my ship to loose.

900 TP offer - while better than nothing, is still only a couple of things and doesnt even come close to replacing the 12 amenities set up for a month.

[grasscult]

I am really peeved as for 2nd time has cost me nearly 30k plat to restock all my shrines and as we are a small guild 900 ddo so called free is not right.What also i notice i spend on 2 accounts about 80 english pounds and month to buy points and what have you done put alot of the items up so i feel im getting hit 2 ways so please restock the ships as info must be in logs or give the plat back as its not hard to do. 900 ddo points will just buy 2 of the same shrine and last under 2 weeks so if you want to be at good customer care come on ddo or you may loose alot of vip players and revenue you can well afford not to loose.

[GoRinNoSho]

My concern about the 900 TP allotment is that gold seal contracts do not stack with regular plat contracts. So 900 TP in guild contracts doesn't do much for me especially as I am a short way from 70 where I can run an altar of devastation via plat and that is the last nifty keen I need unless planescallers can send me to eveningstar directly (they are also lvl 70 so that will be soon (tm) anyways).

Since I'd need to wait for the gold seal to expire, the lazy person in me would just want to reup a plat contract and bypass gold seal altogether. (Epic Altar is close, as is subjugation)

I just noticed my re-emptied guildship.

Heh, maybe we just need to have Cove running and Greater Dowsing rods sellable again. =)

Last restock of the guild ship clocked in at roughly 160k pp.

[Vordax]

It hurts even worse when you consider the monster plat nerf we got this round (since items that used to be 9800 are now 6000 and items that were 12,800 are now 7200).

Not really a nerf since they upped the average loot levels of chests and end rewards. Probably works out to a wash now.

[praetor]

/signed. this was clearly a huge screw up on turbine's part, twice. they need to make things right. i appreciate the short-term solution, but it's this kind of thing that makes me question the long-term viability of this game.

[ZeebaNeighba]

/notsigned for repaying the leaders, I would much rather have free amenities or even better compensation, a device where we can get all our ship buffs in 1 click, hehe it would sure speed things up in groups by a couple minutes. You know, when 10 people are waiting inside shroud and waiting for the last 2 to go get ship buffs (which of course has to include the training dummy) to kill an extra 3 minutes of our time

[123vicf]

My guild has 1 account. So, 900.

Again, totally inadequate and insulting.
four on my ship we lost that on first goround

[Jasparion]

Turbine, 900 tp is both insulting and inadequate.

Platinum is fake. Just give us the plat we spent back, based on ship size.

If you have 100 people in your guild, they just gave you 90,000 TP to spend on Gold amenities.

[blondmel]

If you have 100 people in your guild, they just gave you 90,000 TP to spend on Gold amenities.

That is just a little presumptuous. We don't have nor want to have anywhere near that many guild members. We barely have enough that if everyone logged on we might be able to replace what we lost once. That still leaves us hanging for the second go 'round.

On top of that then we have to wait til gold seal contracts expire to replace with in game contracts. Too much hassle. Plus when they do another hot fix we will just lose these as well.

[Rodasch]

Only an officer can place an ammenity.

No, only an officer can place a new amenity. Anyone can apply extending contracts. I've done it countless times on non-officer characters.

[JOTMON]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

Except on big ships the 5% XP ammenity cost 700TP, and then nothing else fits for the remaining 200TP, so we either throw the 200 point balance away or spend even more TP to get the 200 point discount.

And today the Argo server crashed re-wiping all the ship ammenities we just reloaded back onto the ship, including a months worth of the 5%XP shrine.

[dodger72]

so....within what....a week we've had buffs wiped off the boats. I belong to a guild, am an officer....and pay plat to upkeep the ship, along with the rest of the officers and those members that choose to pitch in.

One member in particular has blown over 1400 TP's in the last couple of weeks on the 5% xp shrine because he wanted to. $20 this guy spent at the minimum. Heckuva thing to do that benefits anyone who comes aboard. Now....900 tps....I have to agree with a few other comments here.

This isn't the way to make ammends to your player base. Not one bit.

[smatt]

LOL< Argo crashed a while ago and all their ships got stripped clean AGAIN.... For the 3rd time... :rolleyes:

I wouldn't bother putting anything up...

[Terekon]

PER ACCOUNT
It's 900 per account. If you have 10 members that's effectively 9000 FREE turbine points to make up for 100-200k lost platinum (200k plat vs thousands of tp? hmm)

They went above and beyond with compensation if you ask me.

what if you have 4 members in your guild? because i do. thats 3600tp, which still isnt much. and it being wiped twice means we used the points, then the server went down another time. wiping them again.

not to mention i can buy alot more with 200k plat than i could with 900 tp.

[Big_Russ]

Plat is the only thing that will make this right. I spent about 200k total replenishing for the 2 times. Frustrating to say the least.

900 turbie points doesn't cover much of that.

[Silex_Molior]

LOL< Argo crashed a while ago and all their ships got stripped clean AGAIN.... For the 3rd time... :rolleyes:

I wouldn't bother putting anything up...

Turbine, you need to:

a) fix this bug
b) send PLATINUM refunds to everyone who lost plat

Platinum is electronic bits of data, its 100% irrelevant if you give some away. Heck, send 50k platinum to every guilded character who is Leader, Alt Leader or Officer. You won't hurt the game.

Just own up to your mistake and actually FIX IT THE RIGHT WAY, not this 900 TP B.S. fix which SCREWS OVER small guilds COMPLETELY.

[Arnez]

(announcement on FB):

"Update on airship amenities: We have increased the SHIP01 coupon (offering up to 900 Turbine Points of free airship amenities in the DDO Store) to five uses per account (5/account).

Additionally, for those interested, we've extended the 75% off airship amenities coupon code SHIP75, 10/account, through July 5th as well.

We are continuing to work on a solution to this issue for a future patch, and have made significant progress in that regard in the past 24 hours. We'll have more information when it's available, and apologize for the inconvenience. As always, players who spent purchased Turbine Points on airship amenities and had them "disappear" should contact Customer Service for a refund."

- It's a start. though I'd completely forget about the Plat spent if we were allowed to use the TP on Astral Diamonds as well.

[Silex_Molior]

(announcement on FB):

"Update on airship amenities: We have increased the SHIP01 coupon (offering up to 900 Turbine Points of free airship amenities in the DDO Store) to five uses per account (5/account).

Additionally, for those interested, we've extended the 75% off airship amenities coupon code SHIP75, 10/account, through July 5th as well.

We are continuing to work on a solution to this issue for a future patch, and have made significant progress in that regard in the past 24 hours. We'll have more information when it's available, and apologize for the inconvenience. As always, players who spent purchased Turbine Points on airship amenities and had them "disappear" should contact Customer Service for a refund."

- It's a start. though I'd completely forget about the Plat spent if we were allowed to use the TP on Astral Diamonds as well.

So, 4500 TP total for 1-person guilds to replace 30,000 TP of lost stuff.

IS TURBINE JUST BAD AT MATH, OR ARE THEY BAD AT MATH AND DECISION MAKING?

[AdamSmith]

I've posted my share of complaints about this airship amentiy debacle. But I think Turbine's latest offers are fair and reasonable. Let's just hope the amenities last this time... :)

[Arnez]

So, 4500 TP total for 1-person guilds to replace 30,000 TP of lost stuff.

IS TURBINE JUST BAD AT MATH, OR ARE THEY BAD AT MATH AND DECISION MAKING?

Totally justifiable frustration.

Not related to this debacle could I suggest something?
- Once a former 1 person guild myself, I created 5 free accounts in order to maximize my Small Guild Bonus.
i.e. at 6 accounts your Small Guild Bonus would be 300%. Also- in cases of free items, it made for 5 extra things.
Over time- my family started playing and took over most of the accounts (my wife making one of them VIP and kids making 2 of them Premium)

[gordgray]

Ok, short and to the point:

Offering 900 Turbine Points worth of airship amenities does not cover the costs of 2 consecutive patches which wiped out our airships.

Platinum is not real money, its fake. There should be no issue with sending each Guild Leader (and you have a database for determining this) an amount of platinum based on their current ship size. 100k, 200k, 300k, etc. platinum, via in-game mail. You have the tech for this.

Please do the right thing here.

I have to agree thy think for 3 ship wipes 900 tp puts all back on the ship IT! DOSE! NOT! it's now to the point I dont want any thing on the ship until thy say its going to stop O my Guild is the Rogus Guild Gordgray is the Guild leader on serlona and its to the point I have lost 270,000 so any DM that wast to sent me the coin that be great .

http://i467.photobucket.com/albums/rr40/chainmail/whip.gif

[Silex_Molior]

Turbine, we want our plat back.