No customer service

[pontori]

Do not pay for this game. I've played d&d since 1981 and eagerly signed up for this game, paying for premium membership. Then one day, an update automatically downloaded and installed and I haven't been able to play since. I emailed customer support with all the error messages and it's been over 100 days and not a word from them. You are rolling the dice (hehe) when you pay for this game because Turbine and DDO will leave you hanging without a care in the world. I really hate to say that, but it's the truth. Me and my two children, who would have been life long customers, are very disappointed. I hope this happens to no one else.

[MsEricka]

Cool story.

Enjoy wow

[Vormaerin]

Or, you could call their customer service number and get it handled that day. I've only had to call customer service two or three times in the six years I've been playing, but they were very effective.

I rarely find that emails are useful with tech support in any company.

[Memnir]

Or, you could call their customer service number and get it handled that day.
This.

Call them at:
781-407-4020, Monday through Friday, Noon-8:45pm (Eastern Time) (http://www.turbine.com/contact.html)
and let us know how that turned out.


Or don't, and confirm my inner suspicions that this is all some kind of troll attempt.

[ferrite]

I think its rather presumptuous of you to assume its solely Turbine's responsibility to solve your computer issues.

Granted their track record may not be the best with a tendency to drop the ball on things, but its highly likely its your own system that needs looking at.. you say an update installed but do not clarify what update and in what capacity, nor anything else.

You also provide no technical info for others to help you solve the problem.

It can be frustrating, but venting on the forums for the sake of venting really solves nothing, as the community here will be more than happy to help you if you simply provide the proper information, and in the proper forum.

[My2Cents]

I have always been very satisfied when I have called Turbine Support live.

They haven't always done every last thing I asked, but their response has been courteous, reasonable, and timely.

If you have a technical problem that may (or may not) be related to DDO, please post the details and error messagaes in the Technical Support forum - there are many knowledgeable users who can give tips in great detail about DDO related problems, PC related problems, and the interaction between both.

Or to put it in terms the OP might understand: I've seen -real bad- customer support that would make your eyes pop out of your head, your simple email and wait isn't even a blink of the eye compared to the worst case scenario I've had with another leading company. DDO at its worst can't even remotely come anywhere close to that bad. In fact, I find DDO, within limits, to be fairly good, given the corporate ownership and the parameters they're forced to work within.

Before assuming customer support for a product is so awful that you must come onto the main forum to warn people not to use the product, I suggest you at least make an attempt to attend to the issue in the most productive way available. Otherwise, your complaint lacks credibility.

Or, if you're getting kickbacks from competing products, can I have a cut?
Or, if you're just angry and had a bad day in Life, I'm glad we can provide a safe place to vent.
Or, if you're trolling, well, it happens all the time in this forum, you won't make many waves.

Why did I respond at length? Because I have a terrible headache and I'm waiting for the Tylenol to kick in.

[Bladedge]

100 days. In that time I would of
Post or search in the Technical Assistance forum see if the answer is there or another player can help.
Called Turbine.
Download and Reinstalled the game.
or moved on.

[Marcus-Hawkeye]

Format and reload?

[Ungood]

hey.. say what you will about Turbine CS department... at lest be happy that did not outsource to Ocean Marketing Group (http://penny-arcade.com/2011/12/27).

You want to read a failed CS.. that is a fail!

However, It ends (http://kotaku.com/5871479/pr-trolling-ocean-stratagy-out-of-business-avenger-controller-maker-asks-for-forgiveness) better.

Just had to share.

[AZgreentea]

I'm guessing it happened Oct 3rd.


Was playing game sunday morning. Ran a few errands, came back 90 minutes later, took computer off stand by and game kept closing after logging in. I uninstalled and reinstalled and started receiving error messages during install. Tried to ignore but it led to the 201 error.
I followed the guidelines on the thread suggested by my2cents and it still won't install without errors. I've tried everything I can think of to do; uninstall, search for left over files and delete, change page file size to 4gb's, have full admin privileges, cleaned disk, defragged, system restored, etc...nothing so far.
So something happened in that 90 minutes away. The game's been working on this computer for 3 months and was working the same morning before corrupted. I don't know what on earth happened. I guess the game updated or something and somehow it messed up something...not a techy obviously, but I am a paying customer...but maybe not anymore, we'll see.
I would have done an uninstall and a CC cleaner. Then a reinstall. You did download the game again, delete Pando, and try the install again, as it suggested? Dont let your computer go to sleep while it is downloading. Usually that means the system shuts off the Hard drive (eventually), which I'm confident would interfere with a download...

[MRH]

Do not pay for this game.

when you start paying for my stuff.......... you can tell me what to spend money on

[Arnez]

No response eh? Just a guess, try checking your spam box.

Or- I don't know... CALL.
If you *really* were a paying customer, I sure would've called ASAP to make sure I wasn't wasting my money.
Seriously- You blame them because you were paying for 100 days while not playing?

[blkcat1028]

Do not pay for this game. I've played d&d since 1981 and eagerly signed up for this game, paying for premium membership. Then one day, an update automatically downloaded and installed and I haven't been able to play since. I emailed customer support with all the error messages and it's been over 100 days and not a word from them. You are rolling the dice (hehe) when you pay for this game because Turbine and DDO will leave you hanging without a care in the world. I really hate to say that, but it's the truth. Me and my two children, who would have been life long customers, are very disappointed. I hope this happens to no one else.

You know mate, you'd be much better served by coming to the forums and asking for help. There are a lot of very knowledgeable people here that would be happy to help you, if you were to ask.

So far all the information we have is that you haven't been able to play in over 100 days and you emailed customer support.

Maybe, just maybe, if you give us some details, we might be able to help you out.

Other then that, as others have said, call customer support directly. They're very helpful.