Paid for VIP over a day ago, still no VIP/Accounts dept response

[Maxson]

So it's been 27 hours since I gave Turbine my money to upgrade my account to VIP, so far I am not a VIP, I've sent 2 e-mails to account support with no reply as of yet. Despite it being an international phonecall, I have called them. I did stop the phonecall early because I was on hold and didn't much want to spend the cost of paying my subscription again in additional phonebills.

Unacceptable, Turbine.

Powered by fans my arse.

[Maxson]

28 hours.

[MsEricka]

Account support cannot help you on the forums.

A 30 second phone call can resolve this issue for you. Or submit a ticket and wait for them to respond (7-10 days).

[Maxson]

Account support cannot help you on the forums.

A 30 second phone call can resolve this issue for you. Or submit a ticket and wait for them to respond (7-10 days).

Read the original post, I've tried calling 3 times and been put on hold every time. I don't want to spend a fortune making international calls, it's a 30 second phone call before I even get through the automated menu and get told I'm on hold, I don't dare chance waiting and getting a £50 phone bill next month. This is not a request for a help, this is an open complaint.

28.5 hours.

[Maxson]

I bit the bullet, it only cost me an extra £3 to get my account sorted.

Powered by fans my arse.

[donfilibuster]

Even if you call make sure you file a ticket first to reference.

Make sure it is at ticket with account support and not one of the others including in-game.

[MsEricka]

Glad you got it resolved