Lost toon during transfer

[Seftonblake]

Hi

First off…The reason I post this here is I believe this is a topic of General Discussion with the DDO community to ascertain if my issue is fair.

I have been playing DDO on the EU Servers since beta-early start up and have never left DDO.
It was a sad day when EU closed, but thankfully there was an account transfer set up (by Codemasters and Turbine).

On the 25th of June 2011 I put in an email to Turbine as I couldn’t find Forestfly-1 on Ghallanda.
On the 6th on July they replied with “Thank you for your inquiry and patience. We have reviewed your account and see that all characters on these accounts have been successfully migrated”

I then posted on the forums and added 10+ more emails to various people inclueding GM's as this was not the case.

Finally turbine have admitted (because I showed them a picture and they finally checked properly) that indeed Forestfly-1 has been lost. Quote” Upon a more in depth review of your account, and the specific character in question, we have found that the character "Forestfly" (as it was named while still on a European server) was not transferred due to an error in the system”

I played this toon for 4+ years and kitted him out with the following
Helm Minos – 20 HP & HF
Necki Shinto’s Cord (Constitution 6 & Concentration +15)
Trinket Arrowhead/Bloodstone/Litany
Cloak GS - Fire/Air/Fire-Air
Belt Belt of Brute Strength - Strength +6, Greater False Life
Ring Gilvenor's Ring
Ring 30% stride
Gloves GS - Pos/Neg/Pos
Boots Randoms
Bracers GS - Neg/Pos/Pos
Goggles Tharnes
Armour/DT Res +5 / Charisma +6 / GP7
Right Hand GS Rapier
Left Hand GS Rapier
Quiver Abbot 10%

And this is just what he was wearing!!!!!
Not taking into the fact he lost his 20-40 million Gold, his large bags and the Ingredients and epic items within.

Turbine are offering me 1000 points for my loss which I think is really unfair as other people have received much much more. It will take me much more than 1000 points to re-kit or replay at toon to that level.
This is what 1000 points will get me
+3 rapier – 140 points
+4 longbow 195 points
Medium collectors Bag 295 points
Medium collector Bag 295 points
200 +2 Arrows 75 points
Total – 1000 points

I don't think turbine have been fair, what do you think? and do you think they should offer me something better (like other people got)?


Edit; Changed The word platinum to GP as was intended

added picture http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00133-FF.jpg

[Rumbaar]

I understand your pain. Good luck with replies.

[Letrii]

Ibtl

[Seftonblake]

Ibtl

Well i hope this gets the fair viewing it deserves and the discussion i require

.and hopefully your the last person to troll+1

[SirShen]

I lost a whole account of toons but i hadnt played them for years, so dont know what i lost. Luckly my main account i had no problems with. I know i lost alot of hearts of wood and other stuff from shared bank thanks to Codemasters.
I would mybe ask for 5000 points and just take the hit. I know its not nice but its better to have some of your toons then none at all.

[Seftonblake]

I lost a whole account of toons but i hadnt played them for years, so dont know what i lost. Luckly my main account i had no problems with. I know i lost alot of hearts of wood and other stuff from shared bank thanks to Codemasters.
I would mybe ask for 5000 points and just take the hit. I know its not nice but its better to have some of your toons then none at all.

Aye it is cool I got some (if not all). Just very gutted I lost one of my mains

I only noticed as I was about to transfer some toons from My Ghallanada account to my Thelanis account :(

I dont expect more, would be cool if GM's and others within Turbine see my plight

[Yaga_Nub]

What if they have recognized your plight but aren't willing to do anything more than give you 1000 TP? Or, if that picture is the same picture that you sent to Turbine, what if they said they would insta-level you a character to 20 but not give you any items since you can't actually prove what you did and didn't have?

What if it was Codemaster's screw up that caused the error during the transfer? Should Turbine pay for their mistakes or should you go to Codemaster and demand that they give you something for their error?

I feel for ya but what exactly do you want them to do? Whatever it is, bringing it to the court of public opinion probably isn't going to help your case.

[Seftonblake]

What if they have recognized your plight but aren't willing to do anything more than give you 1000 TP? Or, if that picture is the same picture that you sent to Turbine, what if they said they would insta-level you a character to 20 but not give you any items since you can't actually prove what you did and didn't have?

Well the picture shows i'm LvL 20 with raid kit and GP so why wouldnt they believe me?



What if it was Codemaster's screw up that caused the error during the transfer? Should Turbine pay for their mistakes or should you go to Codemaster and demand that they give you something for their error?

I feel for ya but what exactly do you want them to do? Whatever it is, bringing it to the court of public opinion probably isn't going to help your case.


Doesnt matter who's screw up and who is to blame. Its happend and pointing of fingers aint gonna help anyone. I juts think 1000 points isnt a fair swap for my toon


Anyone else lost a toon? what did you recieve (if anything)?

[maha0201]

Well they at least offered you something, in return. They didnt say nothing we can do about that.

Tho i think that 1000 TP cant get you stuff back, and i personal wouldnt take it as an compensation. You have bauble, 3x GS weapon, 4x GS item, 2 x Vilas, 2 mil plat

Decision is on you mate, but think this thread on forum wont help you at all.

Cheers,
Maha


Anyone else lost a toon? what did you recieve (if anything)?
If mine character would get lost, I wouldnt expect a thing from turbine in return. Except maybe an email with " We are sorry, but we cant do a thing...."

[Yaga_Nub]

Well the picture shows i'm LvL 20 with raid kit and GP so why wouldnt they believe me?



Doesnt matter who's screw up and who is to blame. Its happend and pointing of fingers aint gonna help anyone. I juts think 1000 points isnt a fair swap for my toon


Anyone else lost a toon? what did you recieve (if anything)?

What I was referring to was the fact that you said he had tens of millions of plat, huge bags full of epic scrolls, etc. That isn't proven by your picture.

And of course it matters who made the screw up. If it was Codemaster's fault then Turbine offering you anything at all is pretty nice. If it was Turbine's fault then sure 1000 TP might be kinda of underwhelming for this mistake.

I'm speaking from experience when I can say you're getting more than I did when they lost a toon of mine. It wasn't until the undelete service was announced that they said they could find an old version of the toon and give me that. I took their offer but it still cost me $25 to get the toon back. I would have definitely taken 1000 TP over spending $25 any day.

[Seftonblake]

Well they at least offered you something, in return. They didnt say nothing we can do about that.


Well actually they did say there was nothing they could do. then i pushed and involved more people and finally they admitted the toon had been lost.



Tho i think that 1000 TP cant get you stuff back, and i personal wouldnt take it as an compensation. You have bauble, 3x GS weapon, 4x GS item, 2 x Vilas, 2 mil plat

Decision is on you mate, but think this thread on forum wont help you at all.

Cheers,
Maha


Maybe someone at Turbine can do more than already been done, maybe other people have had a better response via a different way. This is why i post, in the hope someone else has a resolve

[Seftonblake]

What I was referring to was the fact that you said he had tens of millions of plat, huge bags full of epic scrolls, etc. That isn't proven by your picture.


Well you can see it the picture the 20 million plat (even though i know he had 40 million plat on the finally day before transfer as i merged my 2nd account GP onto my main)



I'm speaking from experience when I can say you're getting more than I did when they lost a toon of mine. It wasn't until the undelete service was announced that they said they could find an old version of the toon and give me that. I took their offer but it still cost me $25 to get the toon back. I would have definitely taken 1000 TP over spending $25 any day.

I would pay the $25 to have my toon back

EDIT I ment GP not plat

[Yaga_Nub]

Well you can see it the picture the 20 million plat



I would pay the $25 to have my toon back

No, your picture shows 1.8 million in plat, not 20 million.

[Seftonblake]

No, your picture shows 1.8 million in plat, not 20 million.

lol, the picture is 1-2 years old m8


EDIT; and i did mean GP not plat

[Gkar]

Well you can see it the picture the 20 million plat (even though i know he had 40 million plat on the finally day before transfer as i merged my 2nd account GP onto my main)

Here's the thing... we know you are not being fully honest with us based on this claim alone.

1) The picture shows less than 2 mil plat, not 20 mil plat.
2) The maximum amount any one character can carry in DDO is 4.2mil plat

If you are not telling the truth about how much plat you have (and have said that "error" repeatedly and defended it when challenged previously) then I can't trust anything you have said.

[Seftonblake]

Here's the thing... we know you are not being fully honest with us based on this claim alone.

1) The picture shows less than 2 mil plat, not 20 mil plat.
2) The maximum amount any one character can carry in DDO is 4.2mil plat

If you are not telling the truth about how much plat you have (and have said that "error" repeatedly and defended it when challenged previously) then I can't trust anything you have said.

ok silly me, forgetting the gold to plat thing

he had 1.8 million plat on him on that picture, when he was set for transfer he had 4-4.2 million plat

TBH i am happy to have him back with zero plat as i have over 100 million platinum across my toons

[Yaga_Nub]

ok silly me, forgetting the gold to plat thing

he had 1.8 million plat on him on that picture, when he was set for transfer he had 4-4.2 million plat

TBH i am happy to have him back with zero plat as i have over 100 million platinum across my toons

Holy ****! You've got 25 toons or more? I thought I was an alt-oholic.

[7-day_Trial_Monkey]

ok silly me, forgetting the gold to plat thing

he had 1.8 million plat on him on that picture, when he was set for transfer he had 4-4.2 million plat

TBH i am happy to have him back with zero plat as i have over 100 million platinum across my toons

As said, to have that much you would have to have at a minimum 24 characters all with the maximum allowable amount of plat on them.

Therefore, I don't believe anything you have said.

Have a nice day.

[Seftonblake]

Holy ****! You've got 25 toons or more? I thought I was an alt-oholic.

i have 25 on my Ghallanda account 1, 6 on my ghallanda account 2 (both from EU) and currently playing 5 toons on Thelanis

The day the cap was brought in, I lost 360 million gold on my toon called Dance (in EU) due to a mistake with a GM telling me cap was 4,294,967 plat when he ment gp

Gold/Plat whatever isnt my problem now or in the past

[Bombalo]

ok silly me, forgetting the gold to plat thing

he had 1.8 million plat on him on that picture, when he was set for transfer he had 4-4.2 million plat

TBH i am happy to have him back with zero plat as i have over 100 million platinum across my toons

I sympathize with the fact that you lost a character. I know I would be upset if one of my capped toons disappeared.

However, greatly exaggerating the amount of money you have makes everyone believe that you are also exaggerating everything else that you had as well (true or not only you know).

Good luck getting anything else from Turbine, especially now that you brought it to the forums (they seem to really dislike when people do that).

[7-day_Trial_Monkey]

i have 25 on my Ghallanda account 1, 6 on my ghallanda account 2 (both from EU) and currently playing 5 toons on Thelanis

The day the cap was brought in, I lost 360 million gold on my toon called Dance (in EU) due to a mistake with a GM telling me cap was 4,294,967 plat when he ment gp

Gold/Plat whatever isnt my problem now or in the past

The cap was not 'brought in'. The cap existed on day 1 the game went live due to the size of the 32-bit int used to store the value. The cap is 4.2 mil plat. The GM did not mean gp. What you say makes no sense, again.

[Seftonblake]

As said, to have that much you would have to have at a minimum 24 characters all with the maximum allowable amount of plat on them.

Therefore, I don't believe anything you have said.

Have a nice day.

Lol, I had 30 toons on 2 accounts on 1 server crossed over from EU to Ghallanda and i currently play 5 capped toons on Thelanis (not to mention my missing forestfly-1)

Sorry but the fact you belive me or not how much GP he has/had isnt up for debate. TBh i dont care if i get him back with zero GP. Infact i would be delighted to get him back just with the loss of GP

[Seftonblake]

The cap was not 'brought in'. The cap existed on day 1 the game went live due to the size of the 32-bit int used to store the value. The cap is 4.2 mil plat. The GM did not mean gp. What you say makes no sense, again.

wrong!!!!! the cap was brought in and thats a factif you were here from the start you would have known that instead of cut and pasting from WIKI

[7-day_Trial_Monkey]

wrong!!!!! the cap was brought in and thats a factif you were here from the start you would have known that instead of cut and pasting from WIKI

So they first wrote the program using a larger sized int (64-bit) then re-wrote it using a 32-bit int. LOLOLOLOLOLOL

The cap was there from the start. I don't need a wiki to tell me the basics of programming.

[Killer_Rabbit]

Please provide proof that the character existed at time of transfer (official database info from Codemasters).
Please provide proof of the character's belongings at time of transfer (official database info from Codemasters).
These are two simple things to get your case moving, without which there can be no escalation.

Simply put... you are lucky to have 1000 points. Turbine only gave you the points to make you feel better, they did not at any time accept liability for the loss. It is sad enough that people obsess over material wealth... but this is just pitiful. Turbine have been nice to you so far... way beyond what you deserve by this disrespectful rant.

[Seftonblake]

Please provide proof that the character existed at time of transfer (official database info from Codemasters).
Please provide proof of the character's belongings at time of transfer (official database info from Codemasters).
These are two simple things to get your case moving, without which there can be no escalation.

Simply put... you are lucky to have 1000 points. Turbine only gave you the points to make you feel better, they did not at any time accept liability for the loss. It is sad enough that people obsess over material wealth... but this is just pitiful. Turbine have been nice to you so far... way beyond what you deserve by this disrespectful rant.

send me your email and i will send you the email saying the toon is now transfered and the email from turbine saying sorry they have lost him

[Hokiewa]

Ibtl....

[Zerkul]

Oh my god ... they really lost Forestfly??? I've played with you and your toon for years. So many abbots togheter. Something must be done here i hope GMs will find a way to help you mate.

[Dandonk]

This thread was fun while it lasted.

A small on topic comment: I seem to recall other people losing characters in the transfer. I don't think they got anything but that small compensation either. I believe Turbine said that recovering the character was not possible.
Someone with better search-fu than me could possibly check this.

[Killer_Rabbit]

send me your email and i will send you the email saying the toon is now transfered and the email from turbine saying sorry they have lost him

Again to play devil's advocate:

That character was completely clean, there was no items or money. You put that there to make a later claim. Please provide proof to the contrary.

Look for the agreement you agreed to at the time of the transfer... what does it say about lost data? Was there a date stamped copy of the inventory at time of transfer? Trust me, Turbine would have followed this path too.

[Crystalizer]

sorry to read that Sefton

[Gkar]

ok silly me, forgetting the gold to plat thing

he had 1.8 million plat on him on that picture, when he was set for transfer he had 4-4.2 million plat

TBH i am happy to have him back with zero plat as i have over 100 million platinum across my toons

Wait, now you lost 25 characters, all of which were plat capped? :eek:

Um... yeah, your story isn't improving, keep digging.


i have 25 on my Ghallanda account 1, 6 on my ghallanda account 2 (both from EU) and currently playing 5 toons on Thelanis

The day the cap was brought in, I lost 360 million gold on my toon called Dance (in EU) due to a mistake with a GM telling me cap was 4,294,967 plat when he ment gp

Gold/Plat whatever isnt my problem now or in the past

Oh, digging yourself in more... The plat cap is part of the code that has been there since day 1. It was a shortsight in the code design since they never thought we'd hit the cap. The cap was never "brought in"

I believe you probably had a character lost, but trying to make it bigger than it was is just plain silly.

[Bloodstealer]

Here's the thing... we know you are not being fully honest with us based on this claim alone.

1) The picture shows less than 2 mil plat, not 20 mil plat.... doh its an old toon piccy... i know the toon, he's not lieing dude... look closely at some of his items on his quick bar... does he have to draw pictures in as well to lie so convincingly...sigh
2) The maximum amount any one character can carry in DDO is 4.2mil plat.... yep now it is, and don't tell me you never made the silly gold to plat error when it all changed... we all did one time or another,what's your issue!!

If you are not telling the truth about how much plat you have (and have said that "error" repeatedly and defended it when challenged previously) then I can't trust anything you have said. ... I am guees here but I don't think Sefton will shed too many tears when he reads your verdict. :D


As said, to have that much you would have to have at a minimum 24 characters all with the maximum allowable amount of plat on them.... and you think is is impossible, why???.... I have 23 toons just in one account on Ghallanda, some of which are plat capped and they are only 18months old... the others are old EU toons and are close or have been plat capped at one time or another... having played for over 5 yrs, as Sefton, its not exactly difficult, though I did spend alot of it to rekit toons when I landed over here (to save mesome grind you understand :D). Not even taking in to consideration my toons on Thelanis and Orien... and Sefton has 2 accounts.. suggest you take a giant chill pill, breath deeply for a few minutes and then re-read it all.. then it might start adding up for ya.

Therefore, I don't believe anything you have said.... like he cares!

Have a nice day.



Not at all sure why this has been met with such animosity, maybe the green eyed monster has struck again...

[phum]

Sry to read that, but you have already achieved something to make them admit the screw-up(no matter whose it is as you say). It would be great, if you were compensated more adequately. Good thing it wasn't your only main tho.

As for the people asking proof, that is no longer necessary. Turbine already admitted the character was lost, so no amount of proof changes anything anymore and his estimate of the money was correct enough (20 mil gp ~ 1.8 mil plat). Dunno, if this will be locked, but anyway, I feel your pain and hope you get a compensation that satisfies you enough.

[7-day_Trial_Monkey]

Not at all sure why this has been met with such animosity, maybe the green eyed monster has struck again...

He made the post looking for support, and went on to say things that are factually wrong. If he doesn't care what anyone here has to say, why make the thread?

[SlogUK]

For people nitpicking on the amount of money he has exactly, I should let you know: From the impending end of the EU servers becoming inevitable to the actual day they pulled the plug, a huge amount of time passed. Most of us were worried sick about what would be lost. I took screenshots of all my ingedients bags etc long long before the date. I remember Forestfly. He played a lot, and he played in skilled groups at high end. It is very very feasible that he could have significantly raised his plat in the time between the screenshot being taken and the plug being pulled - hell, if he used the auction house he could have done it 1 minute after the shot was taken. You can see by the stuff on his bars that he is likely to have all sorts of sought after items he could sell if he wanted.

As for the fact that it was lost and then you were offered 1000 TPS, all I can say is; That is really **** of turbine. Hopefully they'll come up with a better solution. I imagine you're on Thelanis now with the rest of LoX, but if one day I was to see Forestfly-1 on Ghallanda I would be very pleased.

[Uska]

For people nitpicking on the amount of money he has exactly, I should let you know: From the impending end of the EU servers becoming inevitable to the actual day they pulled the plug, a huge amount of time passed. Most of us were worried sick about what would be lost. I took screenshots of all my ingedients bags etc long long before the date. I remember Forestfly. He played a lot, and he played in skilled groups at high end. It is very very feasible that he could have significantly raised his plat in the time between the screenshot being taken and the plug being pulled - hell, if he used the auction house he could have done it 1 minute after the shot was taken. You can see by the stuff on his bars that he is likely to have all sorts of sought after items he could sell if he wanted.

As for the fact that it was lost and then you were offered 1000 TPS, all I can say is; That is really **** of turbine. Hopefully they'll come up with a better solution. I imagine you're on Thelanis now with the rest of LoX, but if one day I was to see Forestfly-1 on Ghallanda I would be very pleased.

(Edit) I am sad to see the tone of some of the posts and responses above. It puts me in mind of all the strange quasi-racism that was cropping up here ahead of and just after the transfer - (We don't want these Euro's taking our jobs... / We don't want to have to play with these gungho yankees). I was just getting comfortable enough to PuG on Ghallanda without the expectation that someone was going to pile into me because of my accent or the -1 after many of my toons names.

I feel for the guy and I hope turbine comes through for him(doubt it) but his tone and the bit about plat cap changing and his refusal to back down on that has set some people off I think. In any case I think some plat and some tp would be a nice gesture since he has to regear and likely relevel a character to replace what he lost.

oh and on the lighter side due to one of you comments.

http://www.youtube.com/watch?v=USgpbaKmNu4

[Solmage]

I think Sefton would agree that the most germaine solution here would be to dig the lost character out of whatever database it is on and transfer it over. I imagine that must be possible, although perhaps it would be a couple of hours work for someone and not particularly financially viable. As a goodwill gesture it would be the best possible solution. And then the character would be transferred with however much plat the character had on it when the servers went down and we don't need to worry about it.

I agree that exaggerating things is not helpful to a request to have them restored, although I understand that it is human nature: "I've done this raid HUNDREDS of times and NEVER seen a sodding encrusted ring!" I cannot speak for whether or not Sefton has exaggerated the amount of plat he lost, or made an honest error, or whatever.

Another solution could be: Restore the things that you can see in this screenshot and no more. Not ideal, and I suppose too prone to photoshoppery to be workable.

I do not think that Sefton making an error on / exaggerating the amount of platinum he lost is the sort of behaviour that prevents losses being restored. I think it is a manpower / time issue at Turbine. It just is not time efficient to go (for instance) over old databases and find a backup of a toon after the greensteel was made and before the abbot vanished it etc.

I should not have brought my OWN emotive stuff regarding the quasi-racism (which points in both directions) into this discussion. This at heart is a question to the community: Is 1000TPs too low as a price for the character you see in this screenshot.

I tell you, if it cropped up in the store at that price I'd buy as many as I could afford!

1. It is likely the original database is not accessibly to Turbine anymore, since it belongs to a different company who no longer operates.

2. It sucks, and perhaps he should have been compensated more. But to exaggerate a claim (the #1 reason why refunds aren't given to begin with) and then to refuse to back down and make stuff up to try to perpetuate what at this point becomes an outright lie is deplorable and completely invalidates the claim.

2a. It is particularly laughable to then expect forum support, which originally he claims to have sought.

3. People lying and making fraudulent claims (or "exaggerating" if the actual words for it aren't palatable to you) are the main reason no refunds are given even when you provide screenshots, since they could be screenshots from a time when you did have the items you have since sold/destroyed/rerolled/etc. ("My GF got mad and logged unto my account and deleted all my items? Turbine, I mailed myself this bag of larges and it went pooof, honest!")

[Beld]

I think Sefton would agree that the most germaine solution here would be to dig the lost character out of whatever database it is on and transfer it over. I imagine that must be possible, although perhaps it would be a couple of hours work for someone and not particularly financially viable. As a goodwill gesture it would be the best possible solution. And then the character would be transferred with however much plat the character had on it when the servers went down and we don't need to worry about it.

I agree that exaggerating things is not helpful to a request to have them restored, although I understand that it is human nature: "I've done this raid HUNDREDS of times and NEVER seen a sodding encrusted ring!" I cannot speak for whether or not Sefton has exaggerated the amount of plat he lost, or made an honest error, or whatever.

Another solution could be: Restore the things that you can see in this screenshot and no more. Not ideal, and I suppose too prone to photoshoppery to be workable.

I do not think that Sefton making an error on / exaggerating the amount of platinum he lost is the sort of behaviour that prevents losses being restored. I think it is a manpower / time issue at Turbine. It just is not time efficient to go (for instance) over old databases and find a backup of a toon after the greensteel was made and before the abbot vanished it etc.

I should not have brought my OWN emotive stuff regarding the quasi-racism (which points in both directions) into this discussion. This at heart is a question to the community: Is 1000TPs too low as a price for the character you see in this screenshot.

I tell you, if it cropped up in the store at that price I'd buy as many as I could afford!

I would say without much reservation that there is no data anywhere to 'dig out'. That is what the issue is, the data is gone. It could be a Codemaster issue, or a Turbine issue, or a combination of both, no way to tell from this end.

He was offered some form of compensation, is it ideal, no, is it fair, debatable...if you restore a toon based on a year old SS, how many others will come crawling out of the woodwork?? Not saying he is not being honest/forthright, but the whole plat thing sounds kinda hinky.

In either case, as has been stated, Turbine doesn't respond well to this sort of thing getting aired out in public so to speak. And to further twist the tale, while I understand some frustration, when you make an error, even an honest one, people will respond to you more favorably when you admit said error and move on, not continue to defend an undefendable position.

With 30+ other toons and millions of plat, take the 1000 TP and roll on....will it take some time to re-cap, sure and you may not EVER get everything you had....but with a FULLY geared out level 20 toon, what was left to accomplish anyway?

[Seftonblake]

Oh my god ... they really lost Forestfly??? I've played with you and your toon for years. So many abbots togheter. Something must be done here i hope GMs will find a way to help you mate.

hiya Leo m8.

Still playing Noob bard Hehehehe

Thx for reply m8, everyone on devourer knew me, and know i don't talk bollo*.

I just hoped someone would come here and post there account of what they did (if they were in my situation). Instead im just getting flames from trolls :(

[Seftonblake]

He made the post looking for support, and went on to say things that are factually wrong. If he doesn't care what anyone here has to say, why make the thread?

i posted here to findustry out if anyone else has been in my situation and if any what outcome they got.

Any advice that's structural would have been greatful recieved.

[Seftonblake]

I already posted i ment gp and not plat. As far ad my total i will post a screening of my toons and gp for everyone to see im not a liar and nor do i have need to (i would be more than glad to have Forestfly-1 back with 0gp. Its the 100's of raids and the farmed items that's the problem.

I hoped someone would post a comment on there situation that may help me get a resolve and maybe just maybe a chance to get my toon back.

Its sad that the forum community rather pick bones and attack fellow players :(

Screening will be up here in apx 1-2 hours when i get home from work.

[Chai]

wrong!!!!! the cap was brought in and thats a factif you were here from the start you would have known that instead of cut and pasting from WIKI

The cap has always been ~2^32-1 CP 4,294,967,296 CP 4,294,966 PP I **may** be off by 1 plat depending on how they round it.

Been here from the start - a few hiatus. They didnt "reel anything in" so to speak on this limitation.

[Chai]

He made the post looking for support, and went on to say things that are factually wrong. If he doesn't care what anyone here has to say, why make the thread?

This is a huge issue on these forums. The minute someone makes a slip up they are rules lawyered into oblivion and trolled pile on style for pages and pages. Pretty soon people forget what the actual topic was. One correction is likely appropriate, but carrying on about platinum, and how the person made one error so absolutely nothing they said can be taken seriously ever again, is exactly where the hilarity ensues in these kinds of threads.

[Seftonblake]

The cap has always been ~2^32-1 CP 4,294,967,296 CP 4,294,966 PP I **may** be off by 1 plat depending on how they round it.

Been here from the start - a few hiatus. They didnt "reel anything in" so to speak on this limitation.

when i get home i will go through the release notes to find as and when the gp cap was added (OFC i can only speak from an EU point of view). I did used to have a reply from Codemasters and a GM apologising for telling me the cap was in pp instead of gp (again i will try find this)

[jaegarnel]

when i get home i will go through the release notes to find as and when the gp cap was added (OFC i can only speak from an EU point of view). I did used to have a reply from Codemasters and a GM apologising for telling me the cap was in pp instead of gp (again i will try find this)

I am sorry but you are wrong. I am new to this game, but given the number, it's quite obvious that this is a hardcoded limitation, and anyone who knows something about programming would realize it.

The only way the devs might be able to change it is if they removed copper coins altogether. Even that is probably impossible depending on how they have coded the game.

[Hambo]

Holy ****! You've got 25 toons or more? I thought I was an alt-oholic.

He's a piker! I have 50 Alts across all the servers :D

Note: This is probably why in nearly six years I haven't capped a single Alt :cool:

[Crystalizer]

well Seftonblake is an old european player, i don't think any old european player would a second doubt of what he posted.

i can't remember exactly since i never got impacted by any gp cap in game but i vaguely remember there was at some point several threads on european forums about that gp capping introduced and white wolfes getting out of the woods to complain ;)

also, i don't see why some guys are trolling in this thread so hardly, but definitely turbine should repare their own mistakes, especially since adding in a database a character should not even require 5mn, the transfer process needed some few seconds per character.

[Hambo]

wrong!!!!! the cap was brought in and thats a factif you were here from the start you would have known that instead of cut and pasting from WIKI

You need to learn something about programming before you make this argument. The largest integer variable in the C language used in DDO is 32 bit. No amount of agumentum will change that fact.

The only way to change that would be to recompile the game using 64 bit C, and if Turbine did that I would estimate that nearly half of Turbine's customers would have to buy new computers just to keep playing DDO.

[Wildseed]

I have read everyone's comments and OP, I believe you, and I feel it's a shame they only offered you 1000 TP for your lost character. For all you guys that are saying the cap's always been there, the cap's always been there for TURBINE, you don't know what Codemasters did with the EU servers. So, if there wasn't a cap on the EU servers until they implemented it, well you didn't play there since beta so, it could happen since companies do things differently all the time, I recall being jealous that EU got some perk we didn't when the 2 companies were separate and made announcements. I think it's sad that your main with all your good gear got corrupted and unrecoverable, I definitely think you should be compensated with a lvl 20 character with maybe free GS or some other things Turbine KNOWS we outfit 20s with asap. At the very least you should get 5000 TP so you might be able to get something you might like from DDO store.

[Cyr]

I feel for you OP.

I hope, although I doubt, that Turbine does right by you and other European customers. This does not mean a pitance in TP, but a true restoration of your toons as best as you can recollect them. If this requires a developer to write a script that can create toons on live sounds good to me as it could be re-used.

[Gkar]

This is a huge issue on these forums. The minute someone makes a slip up they are rules lawyered into oblivion and trolled pile on style for pages and pages. Pretty soon people forget what the actual topic was. One correction is likely appropriate, but carrying on about platinum, and how the person made one error so absolutely nothing they said can be taken seriously ever again, is exactly where the hilarity ensues in these kinds of threads.

Except that's not what happened. He kept adding to the story and making it worse. For example, a made up GM conversation about a plat cap change that never happened.

Honestly if he has 100mil plat and 30ish capped characters as he claims the loss of one, compensated for with 1000TP, really doesn't seem like a big issue anyway.

[jaegarnel]

I have read everyone's comments and OP, I believe you, and I feel it's a shame they only offered you 1000 TP for your lost character. For all you guys that are saying the cap's always been there, the cap's always been there for TURBINE, you don't know what Codemasters did with the EU servers. So, if there wasn't a cap on the EU servers until they implemented it, well you didn't play there since beta so, it could happen since companies do things differently all the time, I recall being jealous that EU got some perk we didn't when the 2 companies were separate and made announcements. I think it's sad that your main with all your good gear got corrupted and unrecoverable, I definitely think you should be compensated with a lvl 20 character with maybe free GS or some other things Turbine KNOWS we outfit 20s with asap. At the very least you should get 5000 TP so you might be able to get something you might like from DDO store.

Again, this is a hardcoded limitation inherent to the way the game is programmed. A company that was simply hosting servers for the game would have had no way to change that.

Frankly, I have nothing against the OP, but he should simply count himself lucky that he got compensated at all, since it's quite possible the loss of the character was not Turbine's fault.

Either way, bringing it to the forums will do nothing to improve the situation, no matter how much you complain. People here can't do anything about your lost character, and posting on the forums about it is unlikely to go over well with Turbine.

That's why there are so many negative reactions in this thread (apart from the plat amount thing), it just seems you're asking for people to pity you, despite you being rich enough to absorb the loss of even a fully-geared capped character.

[Aaxeyu]

This is a huge issue on these forums. The minute someone makes a slip up they are rules lawyered into oblivion and trolled pile on style for pages and pages. Pretty soon people forget what the actual topic was. One correction is likely appropriate, but carrying on about platinum, and how the person made one error so absolutely nothing they said can be taken seriously ever again, is exactly where the hilarity ensues in these kinds of threads.

For once I agree with you.

[Uska]

when i get home i will go through the release notes to find as and when the gp cap was added (OFC i can only speak from an EU point of view). I did used to have a reply from Codemasters and a GM apologising for telling me the cap was in pp instead of gp (again i will try find this)

The cap has always been the same it just hasnt always been an issue since at the start noone every got near the cap. Here since beta

[Uska]

He's a piker! I have 50 Alts across all the servers :D

Note: This is probably why in nearly six years I haven't capped a single Alt :cool:

amatuer I likely have close to a hundred of course I play some of the rarely

[Uska]

I have read everyone's comments and OP, I believe you, and I feel it's a shame they only offered you 1000 TP for your lost character. For all you guys that are saying the cap's always been there, the cap's always been there for TURBINE, you don't know what Codemasters did with the EU servers. So, if there wasn't a cap on the EU servers until they implemented it, well you didn't play there since beta so, it could happen since companies do things differently all the time, I recall being jealous that EU got some perk we didn't when the 2 companies were separate and made announcements. I think it's sad that your main with all your good gear got corrupted and unrecoverable, I definitely think you should be compensated with a lvl 20 character with maybe free GS or some other things Turbine KNOWS we outfit 20s with asap. At the very least you should get 5000 TP so you might be able to get something you might like from DDO store.

The cap isnt something codemasters or turbine did its hardwired by programing limitations

[Seftonblake]

I have just taken a screenie of all my toons on Ghallanda and the GP total went to over 100 million platinum so i didnt bother taking a screenie of my active toons on Thelanis that i'm playing

Any questions please feel free to send me a tell/mail or post here

Name Gp Total Photbucket link
Banff 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00007.jpg
Bowstuff 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00003.jpg
Buba-1 38 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00008.jpg
Dance-1 30 Million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00003-2.jpg
Forestfly-1 18 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00133-FF.jpg
Koppel-1 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00004.jpg
Loppel-1 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00005.jpg
Nooooooot 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00006.jpg
Quietus-1 32 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00009.jpg
Ragnar-1-2 28 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00012.jpg
Safe-1 10 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00012.jpg
Safeone 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00014.jpg
Safetwo 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00017.jpg
Safethree 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00017.jpg
Safefour 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00019.jpg
Safefive 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00015.jpg
Seftonblake 27 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00021.jpg
Seftonblake-1 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00035.jpg
Tannki 35 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00022.jpg
Thor-1 10 million Gp http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00024.jpg
Thor-1-2 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00028.jpg
Whitehills 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00026.jpg
Vili-1 21 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00025.jpg
Looter-1 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00036.jpg
Darkhills 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00030.jpg
Storagebags 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00031.jpg
Storageunits 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00032.jpg
Storearmour 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00033.jpg
Swagger-1 40 million GP http://i727.photobucket.com/albums/ww278/seftonblake/ScreenShot00034.jpg

I have rounded all the GP totals down to the nearest million GP to make it easier to count

My Current playing toons on Thelanis are (not bank or storage toons)
Blackhills, Boyndie, Scotland, Banff, Darkhills, Forestfly, Portsoy, Tannki, Whitehills with a Gp total of around 50 million GP (but I cant be @rsed checking them also).


OFC this only goes to the flamers that call me a liar. Hopefully now we get back to the main post topic (off has anyone lost a toon and if so what did you do etc)

Thanks

EDIT; If anyone wants to check one of my toons on Ghallanda, please look me up on Thelanis on Blackhills, Boyndie, Scotland, Banff, Darkhills, Forestfly, Portsoy, Tannki, Whitehills or ask if the Leader of Legions Of Xen'drik is online and i will be happy to swap to any toon on Ghallanda of your choice.

[DoctorWhofan]

Agreed...loss of main is bad.

Agreed...confusion with gold and plat happens (I still get confused)

Agreed...You had neat stuff

Agreed...lots of toons; I probably have more than you.

Agreed...Turbine has acknowledged the problem

RESULT... GUess what? I don't think Turbine lost the toon. Because Turbine has lost toons in the past and has always been able to pull them up, abet sometimes a month old. Which I am sure would be happy with, a month old toon.

I think Codemasters, not being thebest company in the world, didn't take the care of the transferring databases seriously or with any respect. Because Turbine did not have your toon before the transfer, it would be impossible to get it now.

I would also bet they have paid out alot of 1000's of TP.

While I would CRY if Trissa was unrecoverable, and maybe come to the forums to tell them of such, but I would not hold a public quer,y that the 1000 TP was fair or not. It sounds kinda cheesy and slightly on the rude side.

[ckorik]

Considering that people have lost bags with enough ingredients in them that they are about = to the money/items you lost, and gotten nothing.

I'd say they are being pretty fair in your case. But that's just my opinion. Greensteel items have been eaten by the 'throwing ammo' bug and nothing given.

In your case they acknowledged your problem and offered something.

[Seftonblake]

Agreed...loss of main is bad.

Agreed...confusion with gold and plat happens (I still get confused)

Agreed...You had neat stuff

Agreed...lots of toons; I probably have more than you.

Agreed...Turbine has acknowledged the problem

RESULT... GUess what? I don't think Turbine lost the toon. Because Turbine has lost toons in the past and has always been able to pull them up, abet sometimes a month old. Which I am sure would be happy with, a month old toon.

I think Codemasters, not being thebest company in the world, didn't take the care of the transferring databases seriously or with any respect. Because Turbine did not have your toon before the transfer, it would be impossible to get it now.

I would also bet they have paid out alot of 1000's of TP.

While I would CRY if Trissa was unrecoverable, and maybe come to the forums to tell them of such, but I would not hold a public quer,y that the 1000 TP was fair or not. It sounds kinda cheesy and slightly on the rude side.

Thanks for your post.

Unfortunatly a few people lost there toons and my post is to ascertain what if anything happened to them.

If 1000 points is what they got, then so be it. But if they did something that i yet haven't. Then OFC i will try that.

I just want my toon back. I understand it won't be easy, but if possible i am happy to clutch at straws until the last one is pulled from my hand.

[Seftonblake]

Considering that people have lost bags with enough ingredients in them that they are about = to the money/items you lost, and gotten nothing.

I'd say they are being pretty fair in your case. But that's just my opinion. Greensteel items have been eaten by the 'throwing ammo' bug and nothing given.

In your case they acknowledged your problem and offered something.

My 1st issue was Turbine denied that they lost my toon. Only after loads of postings to various other people my toon was located.

My hope is, now they have located my toon and admitted he has been dropped off, my hope is maybe they can still load him onto the server

[DoctorWhofan]

My 1st issue was Turbine denied that they lost my toon. Only after loads of postings to various other people my toon was located.

My hope is, now they have located my toon and admitted he has been dropped off, my hope is maybe they can still load him onto the server

THen why address it on the fourms? Especially if Turbine is still working the problem? As others have said, this thread would not be helping your cause.

[The_Mighty_Cube]

This is not an issue that we can offer assistance with through the forums. We apologize for the inconvenience.