MrWizard
02-08-2011, 03:31 PM
For those who missed the drama, almost 6 months ago there were some errors with the ddo store causing multiple purchases. Some threads were posted, no dev responses.
Thread OPs were told no refunds for over buying.
I personally wrote account support and said if that is true I would like them to take out my credit card. There answer was to cancel my account, no explanations, just bye.
I tried to call but could never get through.
I sent mails to account support but got canned answers about my vip discount loss and their way of addressing my questions and concerns.
Today my account was to expire, so I called to have it deleted. The guy on the phone explained that during that specific period the LOTRO was going Free to play and the entire account support was in the weeds. In fact, beyond in the weeds.
He said that all the previous tickets from back then are all gone as they upgraded to a new system so he could not even check to see what happened.
I asked about the security issues of the DDO store and he was forthcoming on some of the things they use to ensure more security from hackers. The passcode for ddo store use is something they seem to be entertaining.
As for paypal, it asks for a password, but you can only buy Turbine points with them. You cannot use it for membership.
To keep your card secure you can call and pay for your membership on the phone (and turbine points). Best to use paypal for turbine points and phone call to keep membership up.
Doing it this way will keep your vip discount (as long as you call to re-up before the expiration).
This will keep you card secure from the kids or a drunk spouse (LOL). It will not allow hackers access to anything with your card if they take your account over either.
This means once every 3 to 6 months (depending on your sub) you need to make one call to re-up. Points can be bought anytime using paypal and their password system.
----------------------------------------
He did apologize for what happened and said each rep was handling thousands of emails a day and probably just saw 'remove credit card' and did not read anything else.
And my questions about the ddo store security, the forum threads and refunds...they were all met with canned responses due to the overwhelming business that F2P LOTRO threw at them.
(that was a cool commercial eh? 'You shall not pay!!!!')
------------------------------------------
We discussed a lot of things I won't say on here. They do have some neat security measures and are thankfully looking at other options for ingame security.
Refunds are possible and are given. However, there are many that over buy and then get regret and they have to look into it. Errors are logged on their servers and it is easy for them to check.
At that time, the ddo store was banging out errors a lot, so they did work with people who complained (as best they could). And that is why it took some more than a month to get refunded.
--------------------------------------------
I feel better about what they are doing with the store but still would like to see a passcode.
The ability to buy TP with paypal and NOT keep any card on file for membership is a perfect answer for now...and a secure one.
----------------------------------------------
Lastly, I asked..prodded, hinted... Not a **** hint about update 9...
I did ask him to walk across to the developers and ask them one thing....
"How come no birds to kill? No gryphons, no hippogriffs, giant ostriches, death hawks, nothing....no avians. "
He said I should say something on the forums and if enough people say 'yea, what about birds?' the devs might think it in somewhere.
Birds you say?.... Think of the hitchcock film 'the birds' where a person is attacked by 200 birds at once and is eaten alive...chirp chirp chirp.
Or how about an evil OWL with beholder like spells? Hoot Hoot, Don't shoot!
Thread OPs were told no refunds for over buying.
I personally wrote account support and said if that is true I would like them to take out my credit card. There answer was to cancel my account, no explanations, just bye.
I tried to call but could never get through.
I sent mails to account support but got canned answers about my vip discount loss and their way of addressing my questions and concerns.
Today my account was to expire, so I called to have it deleted. The guy on the phone explained that during that specific period the LOTRO was going Free to play and the entire account support was in the weeds. In fact, beyond in the weeds.
He said that all the previous tickets from back then are all gone as they upgraded to a new system so he could not even check to see what happened.
I asked about the security issues of the DDO store and he was forthcoming on some of the things they use to ensure more security from hackers. The passcode for ddo store use is something they seem to be entertaining.
As for paypal, it asks for a password, but you can only buy Turbine points with them. You cannot use it for membership.
To keep your card secure you can call and pay for your membership on the phone (and turbine points). Best to use paypal for turbine points and phone call to keep membership up.
Doing it this way will keep your vip discount (as long as you call to re-up before the expiration).
This will keep you card secure from the kids or a drunk spouse (LOL). It will not allow hackers access to anything with your card if they take your account over either.
This means once every 3 to 6 months (depending on your sub) you need to make one call to re-up. Points can be bought anytime using paypal and their password system.
----------------------------------------
He did apologize for what happened and said each rep was handling thousands of emails a day and probably just saw 'remove credit card' and did not read anything else.
And my questions about the ddo store security, the forum threads and refunds...they were all met with canned responses due to the overwhelming business that F2P LOTRO threw at them.
(that was a cool commercial eh? 'You shall not pay!!!!')
------------------------------------------
We discussed a lot of things I won't say on here. They do have some neat security measures and are thankfully looking at other options for ingame security.
Refunds are possible and are given. However, there are many that over buy and then get regret and they have to look into it. Errors are logged on their servers and it is easy for them to check.
At that time, the ddo store was banging out errors a lot, so they did work with people who complained (as best they could). And that is why it took some more than a month to get refunded.
--------------------------------------------
I feel better about what they are doing with the store but still would like to see a passcode.
The ability to buy TP with paypal and NOT keep any card on file for membership is a perfect answer for now...and a secure one.
----------------------------------------------
Lastly, I asked..prodded, hinted... Not a **** hint about update 9...
I did ask him to walk across to the developers and ask them one thing....
"How come no birds to kill? No gryphons, no hippogriffs, giant ostriches, death hawks, nothing....no avians. "
He said I should say something on the forums and if enough people say 'yea, what about birds?' the devs might think it in somewhere.
Birds you say?.... Think of the hitchcock film 'the birds' where a person is attacked by 200 birds at once and is eaten alive...chirp chirp chirp.
Or how about an evil OWL with beholder like spells? Hoot Hoot, Don't shoot!