Not Accepting Debit Cars is just not Cricket

[NadgersFishtoaster]

Turbine not accepting debit cards is a not a Good Thing at all.

I even scoured my high street for copies of StormReach, just in case I found one cheap and therefore could use the key from that. BTW can anyone confirm that this still works?

I have the credit rating to get a credit card but I so seldom use one, as a debit card is usually sufficient.

[Thornton]

Been paying with Debit card for 4 years. But I do not live in the UK.

[learst]

I'm using a debit card too. And I'm not in the US or UK. :)

[KillEveryone]

Walmart's refillable Visa works. You need to load the amount you want to use + $1. Turbine's system charges a dollar to check if the card is real. After a few days, it gives you your dollar back. If you do use one of these cards, be sure to use all the money by the end of the month if you don't wish to keep any money on there. They will charge you $3 for account maintenance if you have any kind of balance on there. I had 68 cents and they charged me $3 for account maintenance and it put me at a negative. A month later they charged me another $3 and it put me at -$5.32 because of account maintenance. If your balance is 0, you don't get charged for account maintenance.

I've tried other pre-paid but not refillable Visa cards and they didn't work.

[Ratnix]

You should check to see if the problem isn't with your bank and not on turbine's end.

My bank wont let me purchase anything from outside of the us or canada. At one point I had a monthly payment of $5 to a company in the uk and they called me every single month to check if I made the payment of if somebody stole my debit card info. They always called in the middle of my night and one time I didn't answer so they cancelled my debit card, along with all my monthly utility payments on that card.

With identity theft and cc fraud like it is, a lot of financial institutions are very choosy about where you can spend your money.

Edited for stupid typos cause of typing on my phone

[NadgersFishtoaster]

If I was based in the States I'd buy a Turbine card in one of the exclusive games shop or try a Walmart refillable Visa, however, as some people have spotted, I'm a Brit with access to differing financial measures.

I had bought services in the States with my card previously and so I'm a bit surprised that the Turbine site does not work for my card. I guess that the Sub-Prime mortgages disaster has unleashed a whole lot of fiscal chaos globally.

I just want to make a small payment to nudge my account to premium. Nothing complex.

Buying a copy of Stormreach does not seem to be an acceptable option either as it seems to mainly give a period of VIP status with benefits that expire at it's end.

[Tanka]

If your debit card has one of the standard credit card companies' symbols on it (Visa, Mastercard, Discover, American Express), it'll work just fine. The same is true of virtually every other American-based online service out there.

[tunabomber]

Turbine not accepting debit cards is a not a Good Thing at all.

I even scoured my high street for copies of StormReach, just in case I found one cheap and therefore could use the key from that. BTW can anyone confirm that this still works?

I have the credit rating to get a credit card but I so seldom use one, as a debit card is usually sufficient.
My debit card works just fine,must be user error.

[NadgersFishtoaster]

If your debit card has one of the standard credit card companies' symbols on it (Visa, Mastercard, Discover, American Express), it'll work just fine. The same is true of virtually every other American-based online service out there.

My debit card meets those requirements.

It also works on many established, competent internet sites, although these often have a means to specify types of credit and/or debit cards.

[Tirkan]

I would inquire at your financial institution of choice as to any possible problems.

[Tanka]

I would inquire at your financial institution of choice as to any possible problems.
This. Call them up and see why your card isn't being accepted. If they can't figure it out, find a way to contact Turbine's customer support by phone.

[NadgersFishtoaster]

I'll look into this by contacting the issuer of my card but I may lack enough information about Turbine to pass on, except that they are expecting credit cards.

I'll also see if I can raise a ticket to see if a debit card option can be explicitly added. Knowing that a debit card is being entered might make all the difference.

Californians mights be able to use their debit cards but remember that there can be more differences to American/UK things than just the plugs, the currency and the TV formats.

Phoning that States to try and sort this out would probably be more expensive than the single, simple payment I'm trying to make. Especially if you trying to buy tomatoes, potatoes or even four candles.

[Maldavenous]

My credit card didn't work on an online game that I was signing up for with overseas billing. Later that day I got a call from my credit card company inquiring on the safety of my card and if I was attempting to make that charge.

Very possible that it's some automatic fraud prevention system that sees that overseas charge as a potential issue.

[Freeman]

I'll look into this by contacting the issuer of my card but I may lack enough information about Turbine to pass on, except that they are expecting credit cards.

I'll also see if I can raise a ticket to see if a debit card option can be explicitly added. Knowing that a debit card is being entered might make all the difference.

Californians mights be able to use their debit cards but remember that there can be more differences to American/UK things than just the plugs, the currency and the TV formats.

Phoning that States to try and sort this out would probably be more expensive than the single, simple payment I'm trying to make. Especially if you trying to buy tomatoes, potatoes or even four candles.

If you do end up having to call Turbine, I'd try going through Skype. Their international call rates are very cheap, so it might not end up costing much by going that route. I used that to call from the US to the UK frequently when my wife was studying there. You could try emailing as well, but I think a phone call will likely be the fastest way to get things done.(Definitely try your bank first, since they may be able to tell you more specifics about the problem)

[NadgersFishtoaster]

When trying to submit a ticket about this I discovered the complete range of payment types that Turbine was expecting in an expanded drop-down box, which was more more complete than the "add credit card" page.

My debit card was not amongst the ones explicitly stated.

It looks like I'll have to get an exact match in terms of the cards expected, which is right royal pain in the posterior.

It's like having to have the right brand of car to cross a toll bridge or the right type of goat to cross a troll bridge.

[Cabronsisimo]

I live in Mexico, so i had the same problem.
I made a paypal account and made the paypal verify process for the card.
then i was able to buy TP from turbine using said paypal account.

no other option worked, but this did.

[tziankarisch]

So they require only specific debit cards?

we have used both of my debit cards for turbine transactions, one from lloyds tsb and the other from nationwide, both bog standard visa debit cards, and we are in the uk

the only issue we had originally that the payment section didnt want to acknowledge addresses outside the usa, had to enter address on a seperate page then go back to payment screen and it had auto updated correctly.

[wiglin]

Turbine will not take my CC or Debt Card. They say the address on the cards are not the one on file with bank. I have called the CC company and verified address with the bank, I use these cards in many other places with no issues yet turbine still can't figure it out. I just started using game cards. Only last time I used the card, it took it but didn't give me the time, I had to wait for the weekend to be over and missed out on the end of the mabar event, (although after the ban fiasco mabee a good thing), and wait for their customer service to fix the account. I will say this, I have never had such a hard time trying to spend money with a company.

[NadgersFishtoaster]

I'm still going to talk to my debit card issuer to check to see if there was any evidence of Turbine being even able to make some kind of rudimentary contact but given the errors I received I doubt this happened.

Note that I'm very wary to discuss exact errors and exact card types here, on a public forum. If people want to see what debit card types are accepted go though the motions of raising a ticket for a payment issue yourself on the Turbine site and examine the payment methods on the drop down menu - you don't need to actually submit a ticket.

If Turbine are planning to try and coax payment out of European players they will probably be more successful if they accept a broader range of debit cards. We are used to European Banking Harmonisation over here and non-European websites should be able to broaden their payment methods with relative ease to cater to this standardised market.

If I happen to acquire another card that is a perfect match for Turbine then I'll start to acquire points but until then I'll have to stick to F2P.

[Autolycus]

Buying a copy of Stormreach does not seem to be an acceptable option either as it seems to mainly give a period of VIP status with benefits that expire at it's end.

I'm 99% sure I read somewhere that if you were ever a VIP and went ftp, that you would become Premium. In that case, buying a copy of Stormreach should suffice. I'll try and find where I read that.

Edit: Here's an excerpt from http://www.ddo.com/vip

What is a Premium player and how can I become one?

With your first purchase of any Turbine Points bundle, you are automatically upgraded to "Premium" player status! As a "Premium" player, you'll receive a few extra perks just for being a DDO Store customer (such as two extra character slots)!

Did you purchase a copy of the Stormreach edition of DDO? Are you a former subscriber? You're also qualified for "Premium" player status!

[NadgersFishtoaster]

I'm 99% sure I read somewhere that if you were ever a VIP and went ftp, that you would become Premium. In that case, buying a copy of Stormreach should suffice.


Yes, this does appear to be case.

However this is a suspicion, voiced elsewhere on these forums, that European copies of Stormreach yield a key that probably won't be accepted by Turbine because it would be a Codemaster's key.

So I probably would need to buy an American edition to get any benefit.

[Autolycus]

Yes, this does appear to be case.

However this is a suspicion, voiced elsewhere on these forums, that European copies of Stormreach yield a key that probably won't be accepted by Turbine because it would be a Codemaster's key.

So I probably would need to buy an American edition to get any benefit.

Ah, I hadn't heard about that, but it could well be true. It would probably be best to verify with Turbine before purchasing. Hopefully, they will see this thread and respond.

Good luck!

[Cloista]

Just going to echo the UK VISA debit card comments, mine works fine (issued by Nationwide). There is another way you can do it without even entering your card details into DDO - Paypal. Setup a paypal account to draw from the account that card is linked to, then pay using paypal in the DDO store, this also works like a charm.

[NadgersFishtoaster]

Just a quick follow-up.

Here is a current thread on the status of a UK copy of Stormreach, just in case people are still unsure: http://forums.ddo.com/showthread.php?t=285910

I checked with the card issuer and there was no contact between them and Turbine. Turbine simply could not process my debit card.

However I did weaken and sign-up for a credit card with no monthly costs. I may only use it about three times a year but as long as I'm not being charged for light usage that's not too much of a problem.

[Victorie]

Sorry to hear you're having issues adding a card, but glad to know you're still trying. Here's some official answers to some of the questions asked in this thread.

Only US/Turbine versions of Stormreach will work. European/Codemasters keys won't work. Please also note that you can only add ONE US/Turbine key, as keys can only be used for upgrades. Keys aren't meant to be used to add time, just to upgrade, so you can add one, but if you try to add a second, it will force you to create a second subscription.

We do accept any debit/credit/pre-paid cards with a Visa, MasterCard, American Express or Discover logo (I don't believe that AmEx or Discover offer any Debit cards). However, we do have very strict verifications, and as has been mentioned previously in this thread, some card companies also have strict policies to protect their customers. Some pre-paid cards don't work with our system as their policies don't allow cards to be added where re-occurring payments can occur.

If you have problems with the new credit card, please feel free to call or submit a web inquiry. Contact options are in my signature.

We just recently started officially supporting DDO in Europe. We're always looking to improve our systems, and are looking at expanding our payment options. I will try to keep this sticky (http://forums.ddo.com/showthread.php?t=203387)updated if/when anything changes. ;)