No answer to wrong sub ticket yet!

[darthtidgit]

its been 4 days now and still no answer to the ticket submitted for my characters and points going to the wrong subscription, i want to take andvantage of the sales on the adventure packs but i got another mid lvl character on my main account that wont be able to use it if its unlocked on the account they put my euro characters on, the same way i can't use the unlocks i paid for on the main sub, i can't spend any points for this reason.
when are we going to hear something, its gone beyond normal ticket response time now for a premium account.

[Arlathen]

I've had no communication yet either over my ticket. I submitted it same morning that Victorie put up the thread on how to raise a ticket (Wednesday Morning?).

That said, at this point I'd be happy to just get my characters, spend my TP on tomes and lesser hearts of wood and other items and just play my toons until they can figure out how to move them between subs.

But some news would be welocme, none-the-less.

[darthtidgit]

still no answer to the ticket, gone past the approx answer time for a premium account, c'mon turbine, hurry up eating the dunkin donughts and drinking the coffee and answer our tickets this morning, i know its 7.15 now but wakey wakey!!!!!!!

[chrisgina39]

you think turbine aswners them HAHAH:):):):):) HHHHHHHHHHHHHHHHAAAAAAAAHHHHHHHHHHAAAAAA
HHHHHHHHHHAAAAAAAAAHHHHHHHHHAAAAAAAAAAA!!!!!!!!!!! !!!!!!!!!!!!!!
ya gj with that

/sarcasm on
wait a few day "customer sevice' might be busy or some thing
they will answer it someday... posibly

[comojo]

Im guessing this is more of a problem and affecting more people than actually thought, hence no reply. LIke you my toon and point got put on the new account that only appeared a few weeks ago and dont really want to use those points knowing full well if and when they sort out and move to the correct account then will loose the packages i bought.

I am guessing it will be a wait, the no answer is probably because they just dont know how to sort this yet or maybe they are waiting until all toon transfers have been completed as i understand not everyone has had them yet.

Maybe thats what they are waiting for then can hopefully resolve in one go.

[Maxim]

Just got off the phone with turbine account management (6pm mon 8th). The rep said there is no ETA as yet on this issue and that as soon as something was known it will be posted. sigh. Soon (tm) I guess :( :(

[Smelt92]

No reply for me either and no characters on either subscription. Points are still on the wrong sub however!

[Arlathen]

I've had no communication yet either over my ticket. I submitted it same morning that Victorie put up the thread on how to raise a ticket (Wednesday Morning?).

That said, at this point I'd be happy to just get my characters, spend my TP on tomes and lesser hearts of wood and other items and just play my toons until they can figure out how to move them between subs.

But some news would be welocme, none-the-less.

Copy & Paste. Still waiting on Character Transfer. No direct contact from Customer Service over the multiple subs issue.

This really sucks :mad:

[darthtidgit]

bump this up because i still have no answer to an almost week old ticket, getting slightly peeved now, i can't complain that i havent got my toons because i have but on the wrong subscription and the one with no bloody unlocks

[lantrolphia]

No reply either not even an apology, which tbh has annoyed me more than the actual issue. So have given up and going elswhere. I mean one quick "turbine APOLOGISE to the mess we made during the transfer process and are actively working on resolving the issue"

That wouldnt be difficult, but seems it truly is. Oh well.

[aislabylad]

Well after this mess i'm off also gonna blow my 5k point on the astral diamonds for my guild so they don't have to give turbine any monies. Was going to transfer a few toons and will have brough more tp. Guess they don't want our money Have fun all.

[darthtidgit]

still nothing, 1 week now

[VDC-Spooner]

jupp, still waiting...

[Brannigan]

still nothing, 1 week now

Sadly this is something that seems to be repeated across the board with all of the players that are experiencing problems with the transfer process.

The whole support network and level of communication in this process has been very poor.

[darthtidgit]

i had the characters in 24 hours but albeit on the wrong sub, in the FAQ they stated the older premium account would get the tp and characters, sadly we were missled

[darthtidgit]

nothing again!..........................the silence is deafning

[Arlathen]

Still no response to my ticket either.

I have however finaly had my email to confirm my toons have arrived. Not at home to check, but I'm willing to bet that there also on the wrong subscription.

[darthtidgit]

still nout and no sign of any unlocks being given on the second sub

[Eurydice]

I just received this email:
Greetings,



This is just a quick email to confirm that we have received your inquiry regarding the transfer of your characters from the Keeper and Devourer servers onto Ghallanda, and your concern about which subscription your characters will be associated with. We are reviewing the process, and the affected accounts, and hope to have more news for you shortly.



In the interim, once the transfer onto Ghallanda is complete, please feel free to play your characters on the current subscription.



Once we have more information we will send an update to this email address. Please note that there is no need to submit any additional inquries, as your first inquiry remains open for tracking purposes.



Thank you for your patience.



DDO Unlimited Support

Let's see...

[Arlathen]

I just received this email:
Greetings,



This is just a quick email to confirm that we have received your inquiry regarding the transfer of your characters from the Keeper and Devourer servers onto Ghallanda, and your concern about which subscription your characters will be associated with. We are reviewing the process, and the affected accounts, and hope to have more news for you shortly.



In the interim, once the transfer onto Ghallanda is complete, please feel free to play your characters on the current subscription.



Once we have more information we will send an update to this email address. Please note that there is no need to submit any additional inquries, as your first inquiry remains open for tracking purposes.



Thank you for your patience.



DDO Unlimited Support

Let's see...


Also recieved the same exact email.

I received my toons on the wrong sub today, but gave in and spent the points received on the Wrong sub to unlock the characters (All Drow!), a couple of adventure packs (Vale/Amrath/Refuge) then spent the rest on Tomes and Lesser Reincarnations.

I still want all my EU toons moving to my other sub, when they do this I'll pay to move my Thelanis Toons over as well, but until then I'm not chancing the Thelanis alts going to the wrong sub and im not giving any more actual cash to Turbine until this is sorted out.

[darthtidgit]

yup had my reply this morning, at least its good news and its a start

[lantrolphia]

to little to late

[Arlathen]

Anyone had any more news about this yet? Want my toons on my proper sub so they can access all the adventure packs that I've already bought with real money :/

[Eurydice]

No, still no news.
The worst thing is that there is a discount on character slots but I don't know if I should use the points (on the wrong account) to buy some. Are the things bought from the store going to be transferred to the right sub as well? Who knows...

[darthtidgit]

i am not risking spending any points other than the 2 character slots i purchased

[Arlathen]

Anyone had any more news about this yet? Want my toons on my proper sub so they can access all the adventure packs that I've already bought with real money :/

Still no further news. Still have chars on wrong sub.

[darthtidgit]

i have had an answer to my ticket and they have said they are going to sort it out, how and when i don't know tho

[flynnjsw]

i have had an answer to my ticket and they have said they are going to sort it out, how and when i don't know tho

Glad that you at least finally got an answer.

[Arlathen]

Still no news. No update or acknowledgement email to my actual ticket apart from the email that everyone received.

*sigh*

I even checked out the Account Maintenance forum, and saw the locked thread there, Darth.

*shrug*

What can we do but A) Wait or B) Quit?

I'm really miffed off that I have a High level Cleric that can't access half the content/raids in the game, while my lowbie on my proper sub can access everything.

To really add to the woes, I'm still waiting to buy world transfers for toons from Thelanis to G.Land..... I guess there's some progress there in that already requested transfers are now proceeding.