Digita
08-30-2010, 11:06 AM
Hello.
I would REALLY love it if all your various support would stop giving me the run around and pointing to each other. 2 Constitution points (inherent) have somehow disappeared PERMANENTLY from this toon on VIP Update 6 Launch DAY. (from a +2 Supreme Tome eaten weeks earlier). And no one will even look at this toon and work on a fix for this.
In-Game GM direct me to submit a bug ticket (which I did). Email Customer service says to submit another In- Game GM ticket. (which I did). Same guy who closed my first ticket (within 5 minutes and not speaking to me), responds but says it's being escalated. Then once again without speaking with me directly, he closes the ticket and advises me to contact Account Support. (which I did). However, Account support doesn't have a drop down category for IN GAME issues, only $$ or security related issues. Haven't heard a word. Contacted Customer service again, NO response. Contacted Complaints@turbine.com. No response.
Chronology:
Weeks earlier, I buy a +2 Supreme tome and eat it. ALL stats show appropriate inherent bonus. On VIP Launch date of Update 6, I notice lower health. I look, all stats show appropriate inherent bonus, but Constitution shows none. I remove all con items, log in/out, etc. (all of this is noted on the various tickets and emails sent out), but +2 inherent CON continues to be missing.
So, since 2 Inherent Constitution mysteriously disappeared the day of VIP Launch of Update 6, and no one is doing anything to investigate or fix this... i had 2 thoughts:
1) I buy a tome of Con +2 and try to eat it. Normally, the game doesn't let you if it sees you already have eaten an equivalent tome. If it works, it fixes me. If it doesn't... would Turbine reimburse me said tome since I purchased a +2 supreme from their Store and something Broke it for JUST constitution in the latest Mod.
2) I do a lesser re-incarnate at a cost of 900 Turbine points. See if the +2 everything shows back up to INCLUDE the +2 CON. If it does not, will Turbine re-reimburse me the 900 points?
History of Communication:
I.
08/17/10 08:53 PM To submit a bug report, please select the Report A Bug tab from the Help area of the in-game toolbar. You may need to log in with your forum account to continue. Fill in the provided form, including your location ('/loc' in the chat box) and as many details as possible. Be sure to click Submit when you finish. - +Etymologist+
08/17/10 08:53 PM The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. -
Description:
Constitution is incorrect since update. Have base 14, 2 inherent (from +2 all tome), and +5 belt. Total should be 21. Con shows 20 as 14 base and 6 enchanted. Logged in and out several times, removed belt and re-equipped several times. Still shows 20.
- +Etymologist+
II. http://forums.ddo.com/showthread.php?t=269361 in Technical Issues. (8/18/10)
III.
Date: Sat, 21 Aug 2010 02:40:30 +0000
From: customersupport@turbine.com
To: digita@**
Subject: Turbine Customer Service - Help Request Response [ ref:00D8L4s5.5008CATFH:ref ]
Greetings **
Thank you for your inquiry. For the best resolution to your issue, please contact our In-Game Support team via the Help Menu within the game world. Upon receipt of your request, they will contact you directly and provide further assistance for this issue.
If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you.
Thank you,
The Turbine Customer Service Team
To update your ticket please reply to this Email. In your reply please do not update the default subject line.
The Turbine Knowledge Base has a wealth of information designed to help players resolve common issues. Feel free to search for an answer to any issues that you experience in the future within our Knowledge Base.
IV:
8/23/10 04:09 PM In order to provide the best resolution to your issue, you will need to contact our Account Support department. That team is better equipped to handle your inquiry, as the In-Game Support team does not have access to the necessary information. You can contact Account Support by visiting http://www.turbine.com/support, selecting Dungeons & Dragons Online, and selecting Account Support. Additionally, we suggest you report this bug you have experienced through our in-game bug reporting tool. You can report a bug by clicking the "Bug Report" button in the Help menu in-game, and then filling out all of the required fields. We apologize for the inconvenience this problem has caused to you. - +Etymologist+
08/22/10 05:55 PM The issue you have reported requires additional research and is being escalated for further review. We will contact you if we need additional information to investigate the problem, or if new details can be provided about this issue. At times, research can take several days as the In-Game Support team often works with other departments to find the appropriate resolution to your issue. Please be patient while we work to resolve this issue for you.
Description:
I appear to have permanently lost 2 Constitution points (inherent), although all the other inherent (from s +2 supreme tome) show up. Noticed this day of VIP Mod 6 launch. Submitted ticket, submitted bug ticket, online support email, and was told i would be helped IN GAME.[ref:00D8L4s5.5008CATFH:ref].
Any assistance, heck at this point, even communication, a murmur of concern would be appreciated.
I would REALLY love it if all your various support would stop giving me the run around and pointing to each other. 2 Constitution points (inherent) have somehow disappeared PERMANENTLY from this toon on VIP Update 6 Launch DAY. (from a +2 Supreme Tome eaten weeks earlier). And no one will even look at this toon and work on a fix for this.
In-Game GM direct me to submit a bug ticket (which I did). Email Customer service says to submit another In- Game GM ticket. (which I did). Same guy who closed my first ticket (within 5 minutes and not speaking to me), responds but says it's being escalated. Then once again without speaking with me directly, he closes the ticket and advises me to contact Account Support. (which I did). However, Account support doesn't have a drop down category for IN GAME issues, only $$ or security related issues. Haven't heard a word. Contacted Customer service again, NO response. Contacted Complaints@turbine.com. No response.
Chronology:
Weeks earlier, I buy a +2 Supreme tome and eat it. ALL stats show appropriate inherent bonus. On VIP Launch date of Update 6, I notice lower health. I look, all stats show appropriate inherent bonus, but Constitution shows none. I remove all con items, log in/out, etc. (all of this is noted on the various tickets and emails sent out), but +2 inherent CON continues to be missing.
So, since 2 Inherent Constitution mysteriously disappeared the day of VIP Launch of Update 6, and no one is doing anything to investigate or fix this... i had 2 thoughts:
1) I buy a tome of Con +2 and try to eat it. Normally, the game doesn't let you if it sees you already have eaten an equivalent tome. If it works, it fixes me. If it doesn't... would Turbine reimburse me said tome since I purchased a +2 supreme from their Store and something Broke it for JUST constitution in the latest Mod.
2) I do a lesser re-incarnate at a cost of 900 Turbine points. See if the +2 everything shows back up to INCLUDE the +2 CON. If it does not, will Turbine re-reimburse me the 900 points?
History of Communication:
I.
08/17/10 08:53 PM To submit a bug report, please select the Report A Bug tab from the Help area of the in-game toolbar. You may need to log in with your forum account to continue. Fill in the provided form, including your location ('/loc' in the chat box) and as many details as possible. Be sure to click Submit when you finish. - +Etymologist+
08/17/10 08:53 PM The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. -
Description:
Constitution is incorrect since update. Have base 14, 2 inherent (from +2 all tome), and +5 belt. Total should be 21. Con shows 20 as 14 base and 6 enchanted. Logged in and out several times, removed belt and re-equipped several times. Still shows 20.
- +Etymologist+
II. http://forums.ddo.com/showthread.php?t=269361 in Technical Issues. (8/18/10)
III.
Date: Sat, 21 Aug 2010 02:40:30 +0000
From: customersupport@turbine.com
To: digita@**
Subject: Turbine Customer Service - Help Request Response [ ref:00D8L4s5.5008CATFH:ref ]
Greetings **
Thank you for your inquiry. For the best resolution to your issue, please contact our In-Game Support team via the Help Menu within the game world. Upon receipt of your request, they will contact you directly and provide further assistance for this issue.
If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you.
Thank you,
The Turbine Customer Service Team
To update your ticket please reply to this Email. In your reply please do not update the default subject line.
The Turbine Knowledge Base has a wealth of information designed to help players resolve common issues. Feel free to search for an answer to any issues that you experience in the future within our Knowledge Base.
IV:
8/23/10 04:09 PM In order to provide the best resolution to your issue, you will need to contact our Account Support department. That team is better equipped to handle your inquiry, as the In-Game Support team does not have access to the necessary information. You can contact Account Support by visiting http://www.turbine.com/support, selecting Dungeons & Dragons Online, and selecting Account Support. Additionally, we suggest you report this bug you have experienced through our in-game bug reporting tool. You can report a bug by clicking the "Bug Report" button in the Help menu in-game, and then filling out all of the required fields. We apologize for the inconvenience this problem has caused to you. - +Etymologist+
08/22/10 05:55 PM The issue you have reported requires additional research and is being escalated for further review. We will contact you if we need additional information to investigate the problem, or if new details can be provided about this issue. At times, research can take several days as the In-Game Support team often works with other departments to find the appropriate resolution to your issue. Please be patient while we work to resolve this issue for you.
Description:
I appear to have permanently lost 2 Constitution points (inherent), although all the other inherent (from s +2 supreme tome) show up. Noticed this day of VIP Mod 6 launch. Submitted ticket, submitted bug ticket, online support email, and was told i would be helped IN GAME.[ref:00D8L4s5.5008CATFH:ref].
Any assistance, heck at this point, even communication, a murmur of concern would be appreciated.