Digita
08-24-2010, 10:28 AM
Hello.
I would REALLY love it if all your various support would stop giving me the run around and pointing to each other. 2 Constitution points (inherent) have somehow disappeared PERMANENTLY from this toon. And no one will even look at this toon and fix this. I'm just supposed to wait MONTHS for BUG report to examine this, when the devs have already posted that QA is flooded and backlogged? How am I supposed to blithely play this broken toon??
Contact Account support?? There is no In GAME issue category under Account Support!
8/23/10 04:09 PM In order to provide the best resolution to your issue, you will need to contact our Account Support department. That team is better equipped to handle your inquiry, as the In-Game Support team does not have access to the necessary information. You can contact Account Support by visiting http://www.turbine.com/support, selecting Dungeons & Dragons Online, and selecting Account Support. Additionally, we suggest you report this bug you have experienced through our in-game bug reporting tool. You can report a bug by clicking the "Bug Report" button in the Help menu in-game, and then filling out all of the required fields. We apologize for the inconvenience this problem has caused to you. - +Etymologist+
08/22/10 05:55 PM The issue you have reported requires additional research and is being escalated for further review. We will contact you if we need additional information to investigate the problem, or if new details can be provided about this issue. At times, research can take several days as the In-Game Support team often works with other departments to find the appropriate resolution to your issue. Please be patient while we work to resolve this issue for you.
Description:
I appear to have permanently lost 2 Constitution points (inherent), although all the other inherent (from s +2 supreme tome) show up. Noticed this day of VIP Mod 6 launch. Submitted ticket, submitted bug ticket, online support email, and was told i would be helped IN GAME.[ref:00D8L4s5.5008CATFH:ref].
Date: Sat, 21 Aug 2010 02:40:30 +0000
From: customersupport@turbine.com
To: digita@**
Subject: Turbine Customer Service - Help Request Response [ ref:00D8L4s5.5008CATFH:ref ]
Greetings **
Thank you for your inquiry. For the best resolution to your issue, please contact our In-Game Support team via the Help Menu within the game world. Upon receipt of your request, they will contact you directly and provide further assistance for this issue.
If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you.
Thank you,
The Turbine Customer Service Team
To update your ticket please reply to this Email. In your reply please do not update the default subject line.
The Turbine Knowledge Base has a wealth of information designed to help players resolve common issues. Feel free to search for an answer to any issues that you experience in the future within our Knowledge Base.
http://forums.ddo.com/showthread.php?t=269361 in Technical Issues. (8/18/10)
08/17/10 08:53 PM To submit a bug report, please select the Report A Bug tab from the Help area of the in-game toolbar. You may need to log in with your forum account to continue. Fill in the provided form, including your location ('/loc' in the chat box) and as many details as possible. Be sure to click Submit when you finish. - +Etymologist+
08/17/10 08:53 PM The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. -
Description:
Constitution is incorrect since update. Have base 14, 2 inherent (from +2 all tome), and +5 belt. Total should be 21. Con shows 20 as 14 base and 6 enchanted. Logged in and out several times, removed belt and re-equipped several times. Still shows 20.
- +Etymologist+
I would REALLY love it if all your various support would stop giving me the run around and pointing to each other. 2 Constitution points (inherent) have somehow disappeared PERMANENTLY from this toon. And no one will even look at this toon and fix this. I'm just supposed to wait MONTHS for BUG report to examine this, when the devs have already posted that QA is flooded and backlogged? How am I supposed to blithely play this broken toon??
Contact Account support?? There is no In GAME issue category under Account Support!
8/23/10 04:09 PM In order to provide the best resolution to your issue, you will need to contact our Account Support department. That team is better equipped to handle your inquiry, as the In-Game Support team does not have access to the necessary information. You can contact Account Support by visiting http://www.turbine.com/support, selecting Dungeons & Dragons Online, and selecting Account Support. Additionally, we suggest you report this bug you have experienced through our in-game bug reporting tool. You can report a bug by clicking the "Bug Report" button in the Help menu in-game, and then filling out all of the required fields. We apologize for the inconvenience this problem has caused to you. - +Etymologist+
08/22/10 05:55 PM The issue you have reported requires additional research and is being escalated for further review. We will contact you if we need additional information to investigate the problem, or if new details can be provided about this issue. At times, research can take several days as the In-Game Support team often works with other departments to find the appropriate resolution to your issue. Please be patient while we work to resolve this issue for you.
Description:
I appear to have permanently lost 2 Constitution points (inherent), although all the other inherent (from s +2 supreme tome) show up. Noticed this day of VIP Mod 6 launch. Submitted ticket, submitted bug ticket, online support email, and was told i would be helped IN GAME.[ref:00D8L4s5.5008CATFH:ref].
Date: Sat, 21 Aug 2010 02:40:30 +0000
From: customersupport@turbine.com
To: digita@**
Subject: Turbine Customer Service - Help Request Response [ ref:00D8L4s5.5008CATFH:ref ]
Greetings **
Thank you for your inquiry. For the best resolution to your issue, please contact our In-Game Support team via the Help Menu within the game world. Upon receipt of your request, they will contact you directly and provide further assistance for this issue.
If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you.
Thank you,
The Turbine Customer Service Team
To update your ticket please reply to this Email. In your reply please do not update the default subject line.
The Turbine Knowledge Base has a wealth of information designed to help players resolve common issues. Feel free to search for an answer to any issues that you experience in the future within our Knowledge Base.
http://forums.ddo.com/showthread.php?t=269361 in Technical Issues. (8/18/10)
08/17/10 08:53 PM To submit a bug report, please select the Report A Bug tab from the Help area of the in-game toolbar. You may need to log in with your forum account to continue. Fill in the provided form, including your location ('/loc' in the chat box) and as many details as possible. Be sure to click Submit when you finish. - +Etymologist+
08/17/10 08:53 PM The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. -
Description:
Constitution is incorrect since update. Have base 14, 2 inherent (from +2 all tome), and +5 belt. Total should be 21. Con shows 20 as 14 base and 6 enchanted. Logged in and out several times, removed belt and re-equipped several times. Still shows 20.
- +Etymologist+