Do I Lose My Bank Slots If I True Reincarnate?

[In_Like_Flynn]

I had a group member insist that if I True Reincarnate a toon with five bank tabs, I'll permanently lose my DDO Store-bought tabs, dropping me from from five to three. Has this been anyone's experience?

[Sparky21]

you should drop down to 3, but the 2 you lost are the ones you got from house k favor, not the store bought ones

[In_Like_Flynn]

Aha! Hadn't thought of it that way 'round!

[jjflanigan]

I know that there was a bug affecting some (all?) people that bought the store bank slots before they TR'ed that was causing them to lose the bonus slots. This caused them to only be able to reach a max of 3 bank slots after getting all of the house K favor.

I believe they were able to get it fixed by putting in an in game ticket. Not sure if that bug has been fixed or not yet, though.

[Stanley_Nicholas]

There is a bug with TR and the bank, which as far as I'm aware hasn't been fixed yet. If you have purchased the two extra bank pages from the DDO store and then TR, there is a chance that on your new life nothing will happen whenever you talk to any banker - your character bank, shared bank, and reincarnation cache will all fail to appear, no matter how many times you try or how long you wait.

Apparently there is a fix that a senior GM can do for you to make it accessible again, but I've heard that it can take a long time (measured in days to weeks) and may require several help tickets, first to access your bank again (which may be reset to one bank page), then to refund the TP you spent when you purchased the two bank pages (which also screws you if you bought them on sale, but a similar sale isn't currently going on), and then a third ticket to reset the store to actually allow you to buy the bank pages again.

I hope this gets fixed soon if it hasn't been already.

[QuantumFX]

I wouldn’t let the bug stop me. They have work arounds for both problems. Just reincarnate, get to your bank ASAP and send in a help ticket describing which bug you wound up with.

[Arakiel]

There is a bug with TR and the bank, which as far as I'm aware hasn't been fixed yet. If you have purchased the two extra bank pages from the DDO store and then TR, there is a chance that on your new life nothing will happen whenever you talk to any banker - your character bank, shared bank, and reincarnation cache will all fail to appear, no matter how many times you try or how long you wait.

Apparently there is a fix that a senior GM can do for you to make it accessible again, but I've heard that it can take a long time (measured in days to weeks) and may require several help tickets, first to access your bank again (which may be reset to one bank page), then to refund the TP you spent when you purchased the two bank pages (which also screws you if you bought them on sale, but a similar sale isn't currently going on), and then a third ticket to reset the store to actually allow you to buy the bank pages again.

I hope this gets fixed soon if it hasn't been already.

My apologies, this issue HAS actually been fixed. The fix did not make it to the release notes because I failed to tell Tolero about it :(

[AestorTheKnight]

My apologies, this issue HAS actually been fixed. The fix did not make it to the release notes because I failed to tell Tolero about it :(

Well the important thing is that you fixed it! So - good work! :)

[QuantumFX]

My apologies, this issue HAS actually been fixed. The fix did not make it to the release notes because I failed to tell Tolero about it :(

The inaccessible bank/reincarnation cache issue has been fixed. The “Missing store bought bank slots after a True Reincarnation” bug is still there as of 8/6/2010. (Unless you guys did a patch this morning and Tolero is doing an exceptional job at deleting threads about it…)

[Arakiel]

The inaccessible bank/reincarnation cache issue has been fixed. The “Missing store bought bank slots after a True Reincarnation” bug is still there as of 8/6/2010. (Unless you guys did a patch this morning and Tolero is doing an exceptional job at deleting threads about it…)

Those two bugs were/are related. The first, caused the other so-to-speak. If you are still missing store bought bank slots due to the TR issue then I encourage you to contact CS so that they can research your character and apply the fix. Thanks!

[Krell]

Would this be similar to the "I did a name change and lost my TR bank" bug? I've had a ticket open for 2 months and no resolution. I paid for a name change at level 6 and the TR bank dissapeared along with all my greensteel, raid items, etc.

[Stanley_Nicholas]

My apologies, this issue HAS actually been fixed. The fix did not make it to the release notes because I failed to tell Tolero about it :(

Oh that's great news, thanks! I know a few people, including myself, who had put off TRs until this officially got fixed. :D

Edit: BTW, you're welcome for your 2nd green bar. ;)

[Dark_Helmet]

My apologies, this issue HAS actually been fixed. The fix did not make it to the release notes because I failed to tell Tolero about it :(

Cool, I was waiting on TRing 3 characters due to this.

So, the fix prevents any TR bank issues from here on - even if you give the character a different name?


And, I would just blame Tolero (everyone else does ;)).

[Arakiel]

Those two bugs were/are related. The first, caused the other so-to-speak. If you are still missing store bought bank slots due to the TR issue then I encourage you to contact CS so that they can research your character and apply the fix. Thanks!

So turns out...^^this^^ statement is not actually 100% correct. While it was true for folks afflicted with the "unable to access bank" bug, apparently there was also a group of players who were afflicted with the missing purchased tabs bug all by itself and outside the scope of the inaccessible bank bug.

CS has caught this thread and brought this to my attention and I will have a fix for it out during the next update/patch (not U6 however), in the meantime, if this happens to you. Contact CS and they can reset you and get you a point refund to rebuy the missing bank tabs.

Sorry for the inconvenience.

-Arakiel

[Ulurjah]

So turns out...^^this^^ statement is not actually 100% correct. While it was true for folks afflicted with the "unable to access bank" bug, apparently there was also a group of players who were afflicted with the missing purchased tabs bug all by itself and outside the scope of the inaccessible bank bug.

CS has caught this thread and brought this to my attention and I will have a fix for it out during the next update/patch (not U6 however), in the meantime, if this happens to you. Contact CS and they can reset you and get you a point refund to rebuy the missing bank tabs.

Sorry for the inconvenience.

-Arakiel

What about those of us who bought the bank tabs when they were on sale? A refund of the sale cost will /not/ allow us to re-purchase our bank tabs. You are essentially punishing us for your failure to adequately program the TR feature.

[Lifeblood]

What about those of us who bought the bank tabs when they were on sale? A refund of the sale cost will /not/ allow us to re-purchase our bank tabs. You are essentially punishing us for your failure to adequately program the TR feature.

now your trolling .....[/quote]Contact CS and they can reset you and get you a point refund to rebuy the missing bank tabs..[/quote]

[Junts]

What about those of us who bought the bank tabs when they were on sale? A refund of the sale cost will /not/ allow us to re-purchase our bank tabs. You are essentially punishing us for your failure to adequately program the TR feature.

CS isn't going to know that you bought them on sale: they're goign to refund you the normal price of the tab.

In fact, if you found them on sale again you could probably make TP on the transation, and turbine would probably be ok with you making that 300 tp profit in return for your inconvenience.

[Arakiel]

What about those of us who bought the bank tabs when they were on sale? A refund of the sale cost will /not/ allow us to re-purchase our bank tabs. You are essentially punishing us for your failure to adequately program the TR feature.

An excellent question, so I ran it by CS. They assured me that you would get refunded the amount of TP required to replace the tabs and not only what you paid for them while on sale. They did however, mention that it would be wise to mention this in your ticket so as to avoid confusion and make the process smoother.

-Arakiel

[Deathseeker]

An excellent question, so I ran it by CS. They assured me that you would get refunded the amount of TP required to replace the tabs and not only what you paid for them while on sale. They did however, mention that it would be wise to mention this in your ticket so as to avoid confusion and make the process smoother.

-Arakiel

Kudo's for the communication going on in this thread. It's nice to see a dev take responsibility for a bug, and provide feedback on it, including correcting mistaken feedback and addressing the CS solution (as opposed to a cryptic one sentence response we are all left to decypher and quote for months). Nice work Arakiel!


CS isn't going to know that you bought them on sale: they're goign to refund you the normal price of the tab.

In fact, if you found them on sale again you could probably make TP on the transation, and turbine would probably be ok with you making that 300 tp profit in return for your inconvenience.

Nice job Junts pre-empting the dev response and nailing it :)

[Junts]

I generally find that Turbine's responses to things are pretty easy to figure out if you just assume that they are rational.

;)

[Ulurjah]

An excellent question, so I ran it by CS. They assured me that you would get refunded the amount of TP required to replace the tabs and not only what you paid for them while on sale. They did however, mention that it would be wise to mention this in your ticket so as to avoid confusion and make the process smoother.

-Arakiel

Thanks. Despite the earlier accusation that I was trolling ... I was not. Appreciate the info.

[Aerniel]

Those two bugs were/are related. The first, caused the other so-to-speak. If you are still missing store bought bank slots due to the TR issue then I encourage you to contact CS so that they can research your character and apply the fix. Thanks!

So they can do this with your money but they cant raise you at the end of a wiped but completed raid? Refund please :D

[kyebosh]

Yup the bug bites. I'm missing 2 store purchased banks after TR. Ticket in 10 days ago but no response. I can't find a way to confirm or track the "account support" ticket so I remain hopeful.

*Update:
Account Support emailed me saying points have been refunded, but I've not received any yet.

*Update:
Account Support insists the points have been refunded, but my balance is still less than 1/5 the refund amount.

*Update:
All better now. Refunded to full amount of re-purchase. (at least, until next TR).

[Pyromaniac]

I'd spend the points, but I don't trust that they won't be bugged...

So skipping the bank slots.

[godmode]

here is my story...

TR after update 5 locked me out of my bank and lost my extra bank slots

Account support refunded my point

repuchased extra bank slots

TRed again today and lost bank slots a second time

[mystafyi]

Still bugged. Although in game support can and will promptly fix the issue with not being able to get house k favor unlocked bank slots(2). could take a long time to get refunded tp for store bought slots. Hopefully turbine puts a WARNING on store bought bank slots and a notation when TR'ing to inform folks to instantly put in help tickets. Very annoying bug that should have been fixed asap instead of working on U7/U8 mods.

[Arakiel]

TRed again today and lost bank slots a second time

Sadly, if you have purchased BOTH bank slots on the eStore you will lose them every time you TR until the fix gets onto the live servers. If you have purchased just 1 you should be unaffected...or at least I cannot repro the bug with just 1 purchased slot.


Very annoying bug that should have been fixed asap instead of working on U7/U8 mods.

Seeing as how the bug in it's standalone incarnation was brought to my attention only 2 days ago, there is simply no time what-so-ever to get this out for U6.

-Arakiel

[Lorz]

i Generally Find That Turbine's Responses To Things Are Pretty Easy To Figure Out If You Just Assume That They Are Rational.

;)

Fanboi!!!! :)


J/k

[User164]

Ok, so from what I am reading, they have a fix for the lost bank access, if a toon has store bought bank slots, but we will have to put in a ticket to rebuy the two slots. and a ticket to access the bank? Next part of the question, what about our gear? Sounds to me, best NOT to TR untill U7/U8 or when they get it fixed.

[ahpook]

...
Next part of the question, what about our gear? Sounds to me, best NOT to TR untill U7/U8 or when they get it fixed.

Your gear shouldn't be affected. When you tr, everything is moved to your TR account.

[Arakiel]

Ok, so from what I am reading, they have a fix for the lost bank access, if a toon has store bought bank slots, but we will have to put in a ticket to rebuy the two slots. and a ticket to access the bank? Next part of the question, what about our gear? Sounds to me, best NOT to TR untill U7/U8 or when they get it fixed.

The lost bank tabs will require a ticket as outlined here. The lost bank access bug is fixed and already live so that is no longer an issue. Not sure what you are asking about gear, everything on your character gets moved to the Reincarnation Cache on login. That is working as intended.

-Arakiel

[Alexandryte]

To be fair, it (the bank slots bug) was discussed a few times around the time prior to and after U5 and around the time of sale and partly addressed by Eladrin.

Was there a specific format that caught your eye Arakiel that we should emulate in the future for forum postings of issues?

[Alexandryte]

And on a slightly related note, whats the procedure if you do not have access to opening a ticket in-game (tabs being purchased with the points from PAX East so not considered a money transaction to activate in-game ticketing).

[smatt]

How about if Turbine stops selling the 2nd bank slot till the darned thing is fixed?

[Arakiel]

To be fair, it (the bank slots bug) was discussed a few times around the time prior to and after U5 and around the time of sale and partly addressed by Eladrin.

Was there a specific format that caught your eye Arakiel that we should emulate in the future for forum postings of issues?

No specific format would really help since the forums aren't meant as a bug reporting tool. The reincarnation subject line caught my eye is all and then CS corrected me on it being only related to the inaccessible bank bug. This is one of those cases where two bugs ere easily confused as one since both bugs only happen when you TR and the symptom is exactly the same (i.e. missing tabs). Though in the end they both have very different causes and fixes.

We occasionally find/hear about a bug via the forums but the Report a Bug feature in game is built to get our attention on the matter. The best bet is to use Report a Bug while in game and to put as much detail as possible in the bug description so that we can get a good solid repro of the problem.

As for not having access to tickets, if you go here (http://www.ddo.com/component/content/article/482-account-ticket), you can submit a ticket to account support for the TP reimbursement and they will forward it on to CS to fix you.

-Arakiel

[Alexandryte]

Might I request that the bug reporting tool be a bit more streamlined when the changes to the UI go through? As it is, it requires a decent bit of information that could be automated as a default, namely:


Quest
Loc
Character name
Character class
Character race
Server
Build
etc etc

The only thing that should be needed if a bug is reported on the spot (which I prefer to do) explicitly from the player is:

Drop down classification of issue
Whats wrong?
Is it repeatable and how?

With the rest of the the data automatically pulled unless explicitly done manually.

Personally, it is really annoying if I need to stop for 20mins mid quest to make sure I cross all my T's and dot all my I's to report something that I am unsure is even properly received, filed, and looked at. Help us help you, by removing the tedium for run-of-the-mill bug reports.

[mystafyi]

Seeing as how the bug in it's standalone incarnation was brought to my attention only 2 days ago, there is simply no time what-so-ever to get this out for U6.

-Arakiel

Actually this has been all over the forums for quite a while now. and was even commented on by other developers. a simple forum search lists many pages of postings dating back since U5 was released. I'm sorry indeed that you were unaware of this issue. How could we, as players, bring up bugs to the correct developer? If we see a developer comment on a bug, we assume(ya ya i know assumption is the mother of all fek ups) that the bug/problem is being addressed. But i see that is not the case in all issues :(

[pumagirl418]

i spoke with a gm and he was unaware and unable to help me with this issue.

might want to resend that memo in neon :(



so how do i get in touch in game with a gm who does know and can help me get this issue fixed?


http://forums.ddo.com/showthread.php?p=3193105&posted=1#post3193105

[Elfvyra]

Try this....

http://www.ddo.com/component/content/article/482-account-ticket

[Arakiel]

How could we, as players, bring up bugs to the correct developer?

The forums are most assuredly NOT the place to try and bring bugs to our attention. The forums are not designed to be such a tool, there is simply too much "noise" for it to be effective in that role. The absolutely best way to get our attention to a bug is to file one in game using the Report a Bug feature on the Help Menu. I know that isn't exactly what you might want to hear as there is no immediate feedback that you are getting heard and it is being worked on, but honestly it is the BEST way to get bugs in to us, bar none. Sometimes we get lucky and notice a bug being talked about on the forums but the forums are not an effective tool for that purpose.

-Arakiel

[Missing_Minds]

The forums are most assuredly NOT the place to try and bring bugs to our attention. The forums are not designed to be such a tool, there is simply too much "noise" for it to be effective in that role. The absolutely best way to get our attention to a bug is to file one in game using the Report a Bug feature on the Help Menu. I know that isn't exactly what you might want to hear as there is no immediate feedback that you are getting heard and it is being worked on, but honestly it is the BEST way to get bugs in to us, bar none. Sometimes we get lucky and notice a bug being talked about on the forums but the forums are not an effective tool for that purpose.

-Arakiel

Let alone fill in good bug reports. See T's example.

http://my.ddo.com/tolero/2010/08/06/before-and-after-bugs/

[smatt]

The forums are most assuredly NOT the place to try and bring bugs to our attention. The forums are not designed to be such a tool, there is simply too much "noise" for it to be effective in that role. The absolutely best way to get our attention to a bug is to file one in game using the Report a Bug feature on the Help Menu. I know that isn't exactly what you might want to hear as there is no immediate feedback that you are getting heard and it is being worked on, but honestly it is the BEST way to get bugs in to us, bar none. Sometimes we get lucky and notice a bug being talked about on the forums but the forums are not an effective tool for that purpose.

-Arakiel


Example here why Vet players ahve all but given up on bug reporting:

http://forums.ddo.com/showthread.php?t=268297

So you're going to tell me this was NEVER reported? And yet here's Madfloyd saying this is the first they've heard of it?

A lot of us do understand this Arakiel, the problem is..... Despite the constant statements from the Devs and the Forum team... Many of the Vet players simply don't see action being taken on "reported" bugs. Too many times we read a Dev say "Oh, I've never heard about that bug" When players have been reporting it through the system for months at least. In another discussion Tolero was possibly going to discuss some ways to improve the really horrible Bug/WAI/Know issues/total lack of communication between the player base and the Turbine staff situation. I guess it's not in Turbines benefit to admit to all the bugs, and to come right out and say.. Yep that's a bug.. But it's simply not important enough to US (Turbine) to bother to fix it, or it's too hard to fix, so the players are out of luck and must wait for YEARS for a much hyped feat/item/pre/enhancement to even come close to working.

Let alone something like this situation. Bank slots paid for that bug out and players FORCED to sit on the phone on hold for who knows how long , or wait months to get any kind of a chance of a fix. If it's a broken store item stop sellign it till it's NOT broken.

Too much time spent on crappy new low level quests that aren't run or needed... Not enough time spent fixing the messes.. Great game... Little effort put into making the things IN game work porperly.


Very poor form....

[pumagirl418]

i wanted to say thanks for the helpful people for getting me that link. took a week, but i just got my points-- so i bought my bank slot back.

i want to note. my problem came from being here so long i did not open the favor mail before seeking out the favor person.

hope this makes it in the next fix/update.

[Cyr]

Just to give everyone a heads up this bug still exists. Filled an ingame ticket the other night. They are investigating it...