Morning lag

[Ryiah]

Seriously Turbine. I've about had enough. I can't do a **** thing when I'm online since you guys seem to think its funny to do daily backups that lag the server out.

Edit: It feels a bit like you're doing "dd if=gamedrive of=backup" and giving it realtime priority.

[QuintonReece]

Dear Turbine,
Thank you for doing daily backups that keep my loot and my characters safe in case of a problem.

I would ask that you please be conscious of my time and do these when I am not playing. I would suggest that since I cant ever remember running with any of the OP's toons that you find out when he plays most and schedule the backups for that time frame.

Thanks again,
Me

PS - I think its funny that you do daily backups that lag the server out. Thanks for the humor, it part of this game that I truly enjoy.

[KKDragonLord]

if they dont make backups and you lose all your loot because of a bug will you then complain that they didnt have any backups?

MMOs need backups as a rule. All of them. And guess what, they are open 24/7.

Or you want them to know when You will stop playing to then do it on other peoples time, because you are just that Special...

[Rumbaar]

Yeah I wonder how a game with million upon millions of accounts like WoW does it without lagging out an entire server for hours+

Work smarter not hard guys ...

This has happened to the extreme ever since they moved data servers, many months back. Once again a known issue never acknowledged by Turbine.

[SpiritBoy]

Yeah I wonder how a game with million upon millions of accounts like WoW does it without lagging out an entire server for hours+

Work smarter not hard guys ...

This has happened to the extreme ever since they moved data servers, many months back. Once again a known issue never acknowledged by Turbine.

Millions upon millions of paying accounts.
Every month.
Do you see where this is going?

[KKDragonLord]

Every month Blizzard gets more money than the full cost to Make this game.

Can we have better servers? Yes. Are you an eccentric millionaire that is going to pay for it for the rest of us?

The servers were probably massively upgraded for the launch of Eberron Unlimited.
But the ammount of Data that needs to be stored has also increased exponentially to unprecedent amounts.

[jdawg70]

Well maybe we can ask KA members to unload pack space to free the data up on our servers!

Ps. thats an inside Argo joke.

[Ryiah]

Millions upon millions of paying accounts.
Every month.
Do you see where this is going?
Yes I see exactly where this is going. Unfortunately for you, its not a good comparison. I'll spend the time trying to make it as clear as possible for someone who obviously didn't put any thought into it.

First, World of Warcraft is, yes, $15 a month to play. Don't start saying millions of accounts because honestly, unless you have citations, that's just hearsay.

Now lets compare the money put into DDO by the people playing it. Lets first start by saying there are two types of "paying" players. Those that play via subscription and those that pay for the content. A good number of players, myself included, these days are outright buying up the content to play DDO with the concept that it could potentially be cheaper than paying a subscription fee for the duration of the time you play it.

Mentally calculating the amount I paid, for quest content only, in my head ends me around $150 to 200 roughly. At $15 a month, I'd have to play World of Warcraft for over 13 months just to pay the same amount. Now throw in additional character slots, Veteran status to skip straight to level 4, 32 point builds, Warforged race, Monk class. I'm going to say a wild guess for just all the content unlocked is around $200 to 225. Probably more, but I'm trying to not exaggerate.

That doesn't count all the money some people put into those mana pots from the DDO Store. I've been in groups where people, and I'm just as guilty of this, will purchase a couple hundred majors from the store and chug them the entire run. Don't forget also +2 tomes. I've gotten to where I just sell off my non-bound tomes so I can buy twink gear and then purchase +2 tomes with real money instead of using the occasional rare ones I pull.

Anyways, I'm tired so this might sound pretty thrown together (and it was), so I'm going to just suggest that maybe Turbine is bringing in a whole lot more money than you seem to think it was. I don't know if we'll ever get up-to-date statistics on their income or if that's even possible. I do know that, at the very least, each paying player is giving them at least the same amount that a World of Warcraft player pays per month. And a good number of us are paying the equivalent of an entire year up front for the content. Not to mention those who have played since the game came out and decided to switch to owning all the content.

Regardless, there's no reason why Turbine can't at least get it a little fixed. Perhaps reduce the amount of resources that go into backing it all up, maybe splitting the servers. I know Orien when I played there briefly was almost totally vacant of people. I see no reason why they couldn't send people from the more heavily packed servers to those servers.

[Ryiah]

This has happened to the extreme ever since they moved data servers, many months back. Once again a known issue never acknowledged by Turbine.
Honestly I never really noticed the issue myself until Update 5. I almost suspect they did something to the way things worked with Update 5 that made it really start happening.

I would blame renown getting more people into more instances, but the game is entirely instance-based. It also seems to be affected certain instances only for me. Namely the desert, which I tend to farm around the time of the day the backups occur. I haven't really noticed the effect as much in other spots.

[Hurak]

I'd like to congratulate KKDragonpup, spirit girl, Quintinwhatever and runny nose on their pointless, selfish and utterly useless comments on this thread. Great work guys.

I am a veteran gamer, been seen and played them all, and I can categorically say that having DDO back up at 7.30 to 8.30 pm Asian time is without a doubt, the worst game service decision i have seen to date from any company. Sure, other brands initially backed up at this time on release, but they moved it earlier (even 2 hours earlier would be fine) to cater for this time demographic. Would you like to be lagged out for a hour in your prime time gaming period?

The lag is simply awful, making the game unenjoyable to play during this time slot. In LOTRO (a Turbine product no less), the back up doesn't lag at this time so what the heck is going on? Feed that hamster dagnabit! Using the "its DDO, they don't have the money like other company's" is the lamest excuse and should not belong on any forum board this side of the change of the century. Any company who decides to host a game server should be able to do so in a manner that works for all its clients at any time of day. Any thing less is a disgrace.

[h4x0r1f1c]

DDO should be ran on RAID drives so they don't lose their data.

[theb]

DDO should be ran on RAID drives so they don't lose their data.

Why have just one when you can have two for twice the price?

[arminius]

DDO should be ran on RAID drives so they don't lose their data.

Yikes! Seldom has so much been wrong on a forum comment of so few words.

We'll start with 1. They do, it is inconceivable that it would be otherwise, 2. raid what? There are multiple configs with major differences in results. I presume you mean a type of raid with some level of redundancy to it but either way, 3. no level of raid, no matter how redundant, replaces backup. It only serves as an additional layer of redundancy on top of the backup.

What makes one drive or array fail could also make other drives and arrays fail, even if it is a spilled Diet Coke on the NAS, but more likely that drives in arrays tend to be manufactured together from the same source vendor in roughly the same batch, or close to it, and if one succumbed to X at Y time, statistically the others have a chance of succumbing to X at approximately Y time too.

[Stormanne]

Going to go out on a limb here, so what I'm about to say could be wrong.

LoTRo probably still has central European and central Asian servers, which is the reason the lag from their daily back up is not as noticeable. The daily back ups are probably done at a more regionally relevant time.

The DDO servers are located stateside, which translates to more lag for the Asian/South Pacific market all together. And, considering that the majority of players are also stateside, does it make sense to do the back up during US peak time, or your peak time. I know it has to suck, and has probably gotten worse with all the bugs and bug fixes that have been coming and going.

[Spookyaction]

Yikes! Seldom has so much been wrong on a forum comment of so few words.

We'll start with 1. They do, it is inconceivable that it would be otherwise, 2. raid what? There are multiple configs with major differences in results. I presume you mean a type of raid with some level of redundancy to it but either way, 3. no level of raid, no matter how redundant, replaces backup. It only serves as an additional layer of redundancy on top of the backup.

What makes one drive or array fail could also make other drives and arrays fail, even if it is a spilled Diet Coke on the NAS, but more likely that drives in arrays tend to be manufactured together from the same source vendor in roughly the same batch, or close to it, and if one succumbed to X at Y time, statistically the others have a chance of succumbing to X at approximately Y time too.

I thought you were going to nail this but I take issue with how you stated things. Raid is for up time and or performance. It has nothing at all to do with backup. I think you get off point trying to make some kind of case for multiple drive failures.

[Arcticwarrior]

So let me get this straight... you dont want your epic lewts and epic xp's so you can have less lag? If thats so, gimme all ur lewts!! :D

[Hendrik]

Every month Blizzard gets more money than the full cost to Make this game.

Can we have better servers? Yes. Are you an eccentric millionaire that is going to pay for it for the rest of us?

The servers were probably massively upgraded for the launch of Eberron Unlimited.
But the ammount of Data that needs to be stored has also increased exponentially to unprecedent amounts.

And with all that money WoW has they still cannot protect customer data.

Look at this weeks account server hacking and compromised accounts.

[sainy_matthew]

Yeah I wonder how a game with million upon millions of accounts like WoW does it without lagging out an entire server for hours+

Work smarter not hard guys ...

This has happened to the extreme ever since they moved data servers, many months back. Once again a known issue never acknowledged by Turbine.I'm pretty sure WoW has lag for that too... But since WoW has lag for everything no one noticed.

[arminius]

I thought you were going to nail this but I take issue with how you stated things. Raid is for up time and or performance. It has nothing at all to do with backup. I think you get off point trying to make some kind of case for multiple drive failures.

I agree with what you say here, I was just trying to say what I was saying as simply as possible. For a layman, if you were to explain redundant raid configurations to them, they would see mirroring and such as something like backup, except on the fly so "you don't have to do anything, it's teh easy button."

The main point was: Raid, no matter how redundant, can't replace backup, primarily because when X Bad Thing happens to one drive or array, there is a statistically significant chance that X Bad Thing will happen to another, no matter how "independent" you think the drives or arrays are.

[Lorien_the_First_One]

Yeah I wonder how a game with million upon millions of accounts like WoW does it without lagging out an entire server for hours+

Work smarter not hard guys ...

This has happened to the extreme ever since they moved data servers, many months back. Once again a known issue never acknowledged by Turbine.

As an IT director I always explained that I could make things as safe and fast as you want - with unlimited cash. WoW probably has at minimum 50x our paid subscriber base, they prob have more cash to throw at it.

As for it being related to the move, the reality may be its not Turbine doing the backup. It may not even really be a backup. Their new host is probably doing SOME kind of maintenance at that time. It might also be they added some kind of regular database maintenance to help delag things during normal play. It's all guesses.



First, World of Warcraft is, yes, $15 a month to play. Don't start saying millions of accounts because honestly, unless you have citations, that's just hearsay.

No its not. Its a well known fact. Here, from wow themselves, found in a 5 second google, is a statement they passed 10million subs in 2008: http://www.wow.com/2008/01/22/world-of-warcraft-hits-10-million-subscribers/



Now lets compare the money put into DDO by the people playing it. Lets first start by saying there are two types of "paying" players.

Well now let me put on my CAO hat. If you take money in from players that you know you will have to server for several years and get very little additional money from - only an idiot spends all of that money. You need to set aside a good chunk of that to use over time. If you just spend money as you get it with this type of fee structure you will be bankrupt in no time. You may be too young, but back in the 80s a lot of health clubs sold "lifetime memberships", spent a fortune to keep the clubs going assuming they could keep adding new lifetime members as people dropped out due to normal laziness/moving/etc, and when the clubs either got overful, or just couldn't attract new people, they started to bankrupt, a lot of them, all at once. Many areas now ban "lifetime memberships" under consumer protection legislation.


DDO should be ran on RAID drives so they don't lose their data.

Wow, that's pretty embarrassing for a guy who claims in his name to be a hacker. I guarentee that DDO is running primarily on RAID. You are however completely foolish if you think this provides anything but marginal data protection. What do you think happens if you lose multiple drives before the first damaged drive is rebuilt? What do you think happens if the array is hacked? What do you think think happens if there is a fire? Or a programming or hardware error that leads to massive data corruption? Employee sabatoge as they quit? User error resulting in file deletion?

Seriously kid, you need to learn some basics if you want to call yourself a hacker.

[Zombiekenny]

DDO should be ran on RAID drives so they don't lose their data.

As others have said:
It can be basically guarenteed that it is on RAID
RAID is not backup
RAID doesn't protect against data coruption
RAID doesn't protect (thoroughly) against against any kind of physical damage (since all drives are kinda in the same small area)
MTTF of hard drives isn't that predictable, if more than one dies, you are a bit less than in good condition.

Backups are needed.

However, that said, I believe recently one of the T's posted that it was database maintanance, not just backup, and that making it faster/less noticable to the playerbase is currently a priority.

If you can think of a way to make so maintanance on their database can be done just by having it stored on RAID please let me know.

[MrGrape]

And with all that money WoW has they still cannot protect customer data.

Look at this weeks account server hacking and compromised accounts.

Sorry I saw this and I just had to comment...

Lack of personal PC security is in no way any responsibility of the game developer...the vast majority of compromised accounts are caused by not having a virus or spyware scanner, or falling for phishing mails.

[smatt]

LOL..... Ugggg.......

[FrozenDonkeyWheel]

Sorry I saw this and I just had to comment...

Lack of personal PC security is in no way any responsibility of the game developer...the vast majority of compromised accounts are caused by not having a virus or spyware scanner, or falling for phishing mails.
True. But he was talking about Blizzard's accounts being hacked recently, not individual PCs.

[systemstate]

/rant on

I love how people presume to know anything at all about Turbine's computing environment.

It's entirely possible that Turbine developers don't even know anything detailed about their datacenter environment at all. Is each world (Thelanis, Orien, etc.) on a single dedicated server? A cluster? A grid? An AS/400? A mainframe LPAR? What kind of disk system are they storing your data on? A buttload of JBODS? A Symmetrix? Fujitsu? Isilon? What about internal network connectivity? What operating systems are they using? What language is the back-end software written in? OP, you have no answers to any of these questions.

Most people have absolutely no idea what's involved in keeping a datacenter running efficiently, not to mention security and data integrity. Combine this lack of IT knowledge along with having no clue what it takes to run an MMORPG from at IT perspective, and layer on top of that the complete lack of visibility into Turbine's specific environment.

Unless you are Turbine IT staff, you are highly unlikely to have any clue what on earth you're talking about at all in regards to what's causing performance issues on their side.

Using the OP's line of thinking, I might as well assume I'm qualified to tell chemical engineers how to do their job. Here's a hint: I'm not.

Move along.

/rant off

[Fafnir]

I find the daily backup lag hour disappointing.

[dopey69]

/rant on

I love how people presume to know anything at all about Turbine's computing environment.

It's entirely possible that Turbine developers don't even know anything detailed about their datacenter environment at all. Is each world (Thelanis, Orien, etc.) on a single dedicated server? A cluster? A grid? An AS/400? A mainframe LPAR? What kind of disk system are they storing your data on? A buttload of JBODS? A Symmetrix? Fujitsu? Isilon? What about internal network connectivity? What operating systems are they using? What language is the back-end software written in? OP, you have no answers to any of these questions.

Most people have absolutely no idea what's involved in keeping a datacenter running efficiently, not to mention security and data integrity. Combine this lack of IT knowledge along with having no clue what it takes to run an MMORPG from at IT perspective, and layer on top of that the complete lack of visibility into Turbine's specific environment.

Unless you are Turbine IT staff, you are highly unlikely to have any clue what on earth you're talking about at all in regards to what's causing performance issues on their side.

Using the OP's line of thinking, I might as well assume I'm qualified to tell chemical engineers how to do their job. Here's a hint: I'm not.

Move along.

/rant off

+++

[Hendrik]

True. But he was talking about Blizzard's accounts being hacked recently, not individual PCs.


Reading what is wrote FTW.

[Fenrisulven6]

Ya know, I was with the OP when I first started to encounter the problem last week (my playing time shifted earlier to 7AM EST).

But now, I dont mind it so long as its a "known" maintenance time.

Is there any official Turbine word saying something close to "we perfrom backups at approx xxAM EST every day" ?

Just let me know what time window to avoid, thats all I need.

[Tarrant]

Once again a known issue never acknowledged by Turbine.

As exciting as the above theory is, we've actually acknowledged it numerous times. I don't have the time or the inclination to go through and dig up all of the occasions, but here (http://forums.ddo.com/showpost.php?p=3117687&postcount=14)'s the most recent one. You'll notice not only did we acknowledge it, but we commented that we had taken steps to improve the problems and were hoping to see better results in the coming weeks.

Clearly we're not seeing results as quickly as we'd like to and I'll be sure to bring it up on Monday.

Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)

[Dandonk]

As exciting as the above theory is, we've actually acknowledged it numerous times. I don't have the time or the inclination to go through and dig up all of the occasions, but here (http://forums.ddo.com/showpost.php?p=3117687&postcount=14)'s the most recent one. You'll notice not only did we acknowledge it, but we commented that we had taken steps to improve the problems and were hoping to see better results in the coming weeks.

Clearly we're not seeing results as quickly as we'd like to and I'll be sure to bring it up on Monday.

Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)

Gimme my conspiracy theory back, you evil person! /sulk

[mmm_peanuts]

All I'd like is an in-game world broadcast along the lines of "In 5mins time the servers will undergo routine backup which may cause lag issues in load screens, auction house searches and interactions with bankers/vendors. Please be patient as the game will return to normal soon."

At least that way i can log out for half an hour or go afk for dinner/beer etc. instead of being frustrated at a stuck load screen or watch my AH items disappear in the mail.

[Modinator0]

Honestly I would be completely fine with the backup lag if they would just announce through a world broadcast when it is starting so we know not to use the bank or auction house for the next couple hours.

Of course I wouldn't mind if they completely took the server offline so that they could, in theory, complete the backup twice as fast.

[Adarro]

All I'd like is an in-game world broadcast along the lines of "In 5mins time the servers will undergo routine backup which may cause lag issues in load screens, auction house searches and interactions with bankers/vendors. Please be patient as the game will return to normal soon."

At least that way i can log out for half an hour or go afk for dinner/beer etc. instead of being frustrated at a stuck load screen or watch my AH items disappear in the mail.

/signed - only because I think it would make many people happy.

As my hours usually coincide with the lag I can say they're fairly consistent enough that its more of a question of 'how bad' than when. Although the immediate debate that will follow is how soon? Some say 5 min, others would say that 5 min is useless and want an hour, and I generally can't stand those server-broadcasts interrupting my carefully filtered chat windows ;)

[sephiroth1084]

As exciting as the above theory is, we've actually acknowledged it numerous times. I don't have the time or the inclination to go through and dig up all of the occasions, but here (http://forums.ddo.com/showpost.php?p=3117687&postcount=14)'s the most recent one. You'll notice not only did we acknowledge it, but we commented that we had taken steps to improve the problems and were hoping to see better results in the coming weeks.

Clearly we're not seeing results as quickly as we'd like to and I'll be sure to bring it up on Monday.

Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)
Tarrant, part of the problem may be that the dev tracker doesn't have the comment preview that common threads do, so in order to find any piece of information, one must open each and every dev comment on a particular subject. On top of that, many dev comments end up being unrelated, or only tangentially related, to whatever the thread topic it is, making it even more difficult to find dev comments about any subject.

[AbsynthMinded]

Tarrant, part of the problem may be that the dev tracker doesn't have the comment preview that common threads do, so in order to find any piece of information, one must open each and every dev comment on a particular subject. On top of that, many dev comments end up being unrelated, or only tangentially related, to whatever the thread topic it is, making it even more difficult to find dev comments about any subject.

Agreed. I am thrilled to see such acknowledgments. Far far better for you lot at Turbine to show case them for our easy viewing than us to dig them up hoping to find evidence that you actually care.

[Hambo]

Going to go out on a limb here, so what I'm about to say could be wrong.

LoTRo probably still has central European and central Asian servers, which is the reason the lag from their daily back up is not as noticeable. The daily back ups are probably done at a more regionally relevant time.

The DDO servers are located stateside, which translates to more lag for the Asian/South Pacific market all together. And, considering that the majority of players are also stateside, does it make sense to do the back up during US peak time, or your peak time. I know it has to suck, and has probably gotten worse with all the bugs and bug fixes that have been coming and going.

Sorry to say so, but this is correct... The servers are stateside and therefore backups are scheduled for stateside lull times. This may mean that Asian peak times are hardest hit (I know the Aussies used to complain about it back in '06).

On the bright side, the upcoming integration of those European players not yet on the stateside servers as Atari (via codemasters) looses it's last visible grasp on DDO points to a couple of possibilities:

1). With the english speaking euro-players moving by the end of August, Turbine has also announced they're "going global". The French and German servers should be back, at least in beta, by Dec. I'm guessing these will probably be in Europe, as they will be language intensive.

2). Assuming point 1 is correct, and that the former DDO:Europe sees a similar growth to that of DDO:EU, how long can it be before Turbine opens an Asian "branch"? Remember, there was an Asian server back in the day as well, not administered by Turbine, that threw in the towel.

I just hope that Turbine, when they say "going global". means that all servers will be equally available to all players to avoid segregation.

[THAC0]

All I'd like is an in-game world broadcast along the lines of "In 5mins time the servers will undergo routine backup which may cause lag issues in load screens, auction house searches and interactions with bankers/vendors. Please be patient as the game will return to normal soon."

At least that way i can log out for half an hour or go afk for dinner/beer etc. instead of being frustrated at a stuck load screen or watch my AH items disappear in the mail.

I'd like to see this too. Turbine used to do this when there were server issues in AC1 and AC2 (geez.. I've been playing Turbine games THAT long.... )

Can't be that hard for a +Admin to login and spam the ingame world. :)

[Dark_Helmet]

I'd like to congratulate KKDragonpup, spirit girl, Quintinwhatever and runny nose on their pointless, selfish and utterly useless comments on this thread. Great work guys.
I am a veteran gamer, been seen and played them all, and I can categorically say that having DDO back up at 7.30 to 8.30 pm Asian time is without a doubt, the worst game service decision i have seen to date from any company. Sure, other brands initially backed up at this time on release, but they moved it earlier (even 2 hours earlier would be fine) to cater for this time demographic. Would you like to be lagged out for a hour in your prime time gaming period?
Nice trolling yourself. They mention WOW as an example and get slapped down, but you say how you "played them all."

The lag is simply awful, making the game unenjoyable to play during this time slot. In LOTRO (a Turbine product no less), the back up doesn't lag at this time so what the heck is going on? Feed that hamster dagnabit! Using the "its DDO, they don't have the money like other company's" is the lamest excuse and should not belong on any forum board this side of the change of the century. Any company who decides to host a game server should be able to do so in a manner that works for all its clients at any time of day. Any thing less is a disgrace.

So, go play on the European servers or the Japanese server... oh yeah, all you people decided to play on the US servers (with these hours), thus causing them to shut those down. :rolleyes:

Yeah, the lag has gotten worse during this time frame, but nonsense like this doesn't help.

PS - RAID drives? That person is seriously lacking any IT knowledge to understand what RAID is used for and a backup.

[Dark_Helmet]

As exciting as the above theory is, we've actually acknowledged it numerous times. I don't have the time or the inclination to go through and dig up all of the occasions, but here (http://forums.ddo.com/showpost.php?p=3117687&postcount=14)'s the most recent one. You'll notice not only did we acknowledge it, but we commented that we had taken steps to improve the problems and were hoping to see better results in the coming weeks.

Clearly we're not seeing results as quickly as we'd like to and I'll be sure to bring it up on Monday.


Huh? Did a dev say something? I just see the customer service party line here. ;)

Thanks for bringing it up - don't forget to bring the donuts!

As someone said there will be an influx of European players being migrated, so I suggest Turbine start looking at 2nd and 3rd shift people that hang out in-game (as opposed to checking the stats the next day over coffee and donuts). Nothing like actually playing in-game and seeing delays that don't get logged. The stats are misleading because people are trying to avoid playing during these timeframes (those online just seem to be standing around).


Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)
Hi Welcome

[Rumbaar]

As exciting as the above theory is, we've actually acknowledged it numerous times. I don't have the time or the inclination to go through and dig up all of the occasions, but here (http://forums.ddo.com/showpost.php?p=3117687&postcount=14)'s the most recent one. You'll notice not only did we acknowledge it, but we commented that we had taken steps to improve the problems and were hoping to see better results in the coming weeks.

Clearly we're not seeing results as quickly as we'd like to and I'll be sure to bring it up on Monday.

Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)Numerous times? Interesting, I'll try to find those.

The link you posted is to a thread that was created back in Febuary 2010 with a response in July 2010 [5 months ... really?]. I know I created a thread in April 2010 (http://forums.ddo.com/showthread.php?t=246027) that never got any response, I was even enquiring if it had been addressed before when I was less jaded about Turbine responses.

Do you truly think that was a timely and appropriate response to the numerous enquires. I've seen more threads on this 'hour' LAG issues than I EVER saw threads on the definition of 1d6 from a new player. It's strange the priorities we have around here.

Also, even by 'your' own account, the number of players that access the forum or even have created a forum account is very low compared to in game accounts. So the lack of in game acknowledgement of these very specific [to each server] times is poor customer service to your customers.

Why can't a static in game browser entry or warning be posted each time a player logs in during this time or even every time they log in that during these times there is a chance of a, y or z.

The number of recent item losses to players should be a big wake up call that it's an affect that is hurting some people immensely, without any recourse [if an item is lost during transfer no way to get back]. When if informed people will be mindful not to do it during those hours.

Like the lax item descriptions on the DDO store, an informed customer is a happy customer.

I'll just /sign the various responses people have had to include some details in game or launcher.

A quote from my thread:

I do not see the benefit of no official announcement of activities, that warrants total silence and ignoring of player concerns.

"Yes at these times we at Turbine perform a log purge and system maintenance routine [unknown] which affects the following servers at the following times. Please be warned that during these times vendors, auction house, mail and zone in load times might be affected. We apologise for any inconvenience and we endeavour to make the maintenance as quick as possible at a time to affect as little of the player base as possible:

Khyber 5am - 6am -5GMT
Thelanis 8am - 9am -5GMT
etc, etc

Signed,
Turbine Employee"

Keeping us informed should be a priority, and I don't see why it isn't the case.

EDIT: Negative rep for that post?! I hope you get your item lost at that hour as Karma!

[AbsynthMinded]

Wear your neg rep as a badge of honor in that those of us in the neg take no krap at face value from Trubine.

[Rumbaar]

Sorry to all we inconvenience with this - and please accept our apologies. We're committed to making those hours of the day as wonderful as the other 22. :)I just noticed the '22' so this officially takes 2 hours on each server?

Also additionally if it doesn't rate a mention in the 'known' issues thread then it's not official known?

[Zombiekenny]

I just noticed the '22' so this officially takes 2 hours on each server?

Also additionally if it doesn't rate a mention in the 'known' issues thread then it's not official known?
Or its not an issue?