VIP not receiving rewards! Please help

[Balrogskin]

I subscribe to DDO via the 6 month option plan. I have received my monthly DDO store points allotment with out fail on my anniversary EVERY month. My subscription came up for renewal in May 2010 and I of course renewed automatically but for some reason I did NOT get my points. I tried going to the Turbine support site to report the problem but for some reason I have been unable to connect to the sit for the last couple weeks. Any information I can get to help figure out why I did not get my points for the month of May would be Greatly appreciated.

Sincerely,
AL C.

[ToGGeR]

I have not gotten my points on an account I started to pay for ,yet. Not sure why yet but it has been about 3 weeks so I guess they might find out soon.

[Balrogskin]

If I could AT LEAST load the Turbine Support page to send a complaint it would be nice :/