myddo VIP points not showing up again

[sultanica]

I was supposed to have my VIP account credited with the monthly 500 points, on June 3rd (yesterday).

Any ideas?

[Victorie]

From this sticky (http://forums.ddo.com/showthread.php?t=213302):


VIP Points FAQ and Info
-VIP points are granted within 48 hours of a successful VIP subscription payment, or within 48 hours of the monthly anniversary for multi month payments.
-For example, if Derf’s billing date is on the 15th of the month for a single month payment, and his payment is successful, then he will get the points on the 15th or 16th.
-If Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-Please note that payments are always processed in the morning. When you reinstate or upgrade to VIP, your card isn’t charged immediately, so the points will not be granted immediately.
-If Derf upgrades to VIP (by clicking the “Get Unlimited Access” button on the Account Management page) on the 4th, his card will be charged whatever billing plan he picks on the 5th. He will then receive his points on the 5th or 6th.

-VIP Points for Multi Month Subscriptions are granted in the standard 500 point increments on a monthly basis. Multi month subscribers do not get all the points in a giant lump sum at the beginning of the billing period.
-For example (as noted above) Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-If you believe that points are missing for any reason, please wait 24 hours and see if they reappear. If more than 24 hours has passed and you believe that the points are still gone, then please contact the Account Management department.

-At this time there is no notification sent when VIP points are added. You can take note of your monthly billing date or billing anniversary (which you should be aware of anyway) and around that date you can note the number of points you have when you log out of the game, and then take note of the points you have the next time you log in. The Account Management department can confirm if the VIP points were granted, and when, however it is likely faster to simply track the points yourself.

-At this point we do not have a way to track the point changes on your account. We do not currently have a “points statement” to display debits and credits. However, we are aware that many of you have requested some sort of statement.


If you’ve read through this post and still have questions about your points (favor or VIP), please feel free to contact the Account Management department. Phone and email options are available in my signature.