Old Player: I'm Free not Premium

[ashvirenza]

I'm a player that decided to take a break right before the switch to Unlimited. Please correct me if my outlook on the situation is wrong.

I had subscribed for the game in June of 2008 I believe when there was a very special deal and it was available to sign up for again after it expired before unlimited was integrated. Now though the option is gone and I am a free player with none of my old characters on the account. I was looking to get back into the game as a subscriber but wanted to see what had changed and get used to new things while free but now I have none of my characters.

Can anyone help me here?

~Joe

EDIT: On second thought I may have originally subscribed in 2006 not 2008

[Symar-FangofLloth]

I am a free player with none of my old characters on the account.

Are you sure you're on the right account and right server?

[ashvirenza]

Before I even read your post I realized that this is the problem. I believe ive figured out the right account (out of the who knows how many trial ones I had) and requested password retrieval but either im looking at the wrong email that its attached to or they havnt sent it yet.

[Victorie]

If you can't figure out the username, or are still having troubles with the password, please contact the Account Management department and they will be happy to help.