Shared Bank Account

[Wrex300]

I bought the Shared Bank Account +10 and cannot access it for any of my characters

[BrinLondo]

No idea for ya guy...

But I recently went to pay to play and I don't see that function--which I suppose to get--readily available. Anyone?

[techwench]

Are you VIP or Premium?

If you're Premium, did you actually buy the shared bank first (1495 TP)?

You won't be able to access the extra 10 shared bank slots (995 TP) if you didn't purchase the original 20 slots first.

If you're VIP and already had access to the normal shared bank, try logging out and back in to see if it appears. If not, try contacting the in-game support.

[morbidlywrong]

I to purchased the 10 slot shared bank.

My reward points reflect that I bought it. It does not show up under my recent purchase list, nor do I have access to the shared bank window.

If its true that you have to buy the 20 slot first, then that's pretty messed up. Why even offer the 10 slot as an option?

If its a bug it needs to get fixed and we need our reward points back or the store needs to be fixed so anyone can buy 10 or 20 at any time.


Thanks
M

[techwench]

If its true that you have to buy the 20 slot first, then that's pretty messed up. Why even offer the 10 slot as an option?

Because the item is listed as additional shared bank slots. It also states in the description that shared bank is required to access it.

They should have made it like (or, rather, vice-versa to) adventure pack display. Adventure packs don't display if you own them. Extra shared bank shouldn't even be displayed unless you're VIP or purchased shared bank first. I don't particularly agree with hiding items you already own since I don't need saving from myself, but it does prevent your exact problem.

[MsEricka]

Because the item is listed as additional shared bank slots. It also states in the description that shared bank is required to access it.

+1 rep for pointing that out. There are WAY too many players that don't/can't/won't read before doing things.

[Spookyaction]

So does the store let you buy the extra space if you dont have the shared bank cause that seems ... not good

[Uska]

So does the store let you buy the extra space if you dont have the shared bank cause that seems ... not good

No its not but VIP's would see it buy it then maybe go free to play and loose access to the whole thing it would be close to the same thing.

[techwench]

No its not but VIP's would see it buy it then maybe go free to play and loose access to the whole thing it would be close to the same thing.
Actually, it *does* let you buy it even though you don't have shared bank...or at least, it lets you add it to cart. Tested it out on a completely F2P account...got as far as add to cart, but I didn't complete the purchase because, well, ya know...

[Anderei]

Actually, it *does* let you buy it even though you don't have shared bank...or at least, it lets you add it to cart. Tested it out on a completely F2P account...got as far as add to cart, but I didn't complete the purchase because, well, ya know...

Yes, should be fixed IMHO.

[Calebro]

Hypothetical situation:
You go to the hardware store to buy a flashlight. The tag on the flashlight states that batteries are not included. The next day power goes out and you grab your new flashlight to save the day. You flip the switch.
Nothing happens.
Nothing happened because you didn't buy batteries, even though the tag told you that you needed them.

Is this the hardware store's fault?

Nope. Guess whose fault it is.
Sorry, but that's the truth. This wasn't Turbine's fault and they didn't do anything sneaky. People just need to learn to read the tag.

[jallama]

Hypothetical situation:
You go to the hardware store to buy a flashlight. The tag on the flashlight states that batteries are not included. The next day power goes out and you grab your new flashlight to save the day. You flip the switch.
Nothing happens.
Nothing happened because you didn't buy batteries, even though the tag told you that you needed them.

Is this the hardware store's fault?

Nope. Guess whose fault it is.
Sorry, but that's the truth. This wasn't Turbine's fault and they didn't do anything sneaky. People just need to learn to read the tag.

Wow, thanks I need to go buy batteries for my flash light... ass...

Obviously its not as CLEAR as "batteries required" otherwise more than one person would not be asking the question. It does let you buy it if you don't have the 20 slot, both item titles are "20 slot shared bank" and "10 slot shared bank". Maybe the titles could be "Share Bank" and "Shared Bank Expansion" that would be clearer... Plus it should still show up on the "Items Purchased" list, so I could then go back and discover my mistake, without having to put up with your BS remarks... How hard would it really be to allow a shard bank of only 10 and/or 20. The only reason I bought the 10 slot's is because I'm new to the game and not sure if I wanted to spend the extra money for something I would not need, or may not need if I decide to no play the game.

[dredre9987]

Wow, thanks I need to go buy batteries for my flash light... ass...

Obviously its not as CLEAR as "batteries required" otherwise more than one person would not be asking the question. It does let you buy it if you don't have the 20 slot, both item titles are "20 slot shared bank" and "10 slot shared bank". Maybe the titles could be "Share Bank" and "Shared Bank Expansion" that would be clearer... Plus it should still show up on the "Items Purchased" list, so I could then go back and discover my mistake, without having to put up with your BS remarks... How hard would it really be to allow a shard bank of only 10 and/or 20. The only reason I bought the 10 slot's is because I'm new to the game and not sure if I wanted to spend the extra money for something I would not need, or may not need if I decide to no play the game.

maybe "common sense" isnt that common

[techwench]

Wow, thanks I need to go buy batteries for my flash light... ass...

Obviously its not as CLEAR as "batteries required" otherwise more than one person would not be asking the question. It does let you buy it if you don't have the 20 slot, both item titles are "20 slot shared bank" and "10 slot shared bank". Maybe the titles could be "Share Bank" and "Shared Bank Expansion" that would be clearer...
I don't know what you read (or didn't read), but this does say that 1) it's an upgrade for additional slots, and 2) that shared bank is required.



http://farm5.static.flickr.com/4062/4377804262_755b58ab39_o.jpg

[Calebro]

Wow, thanks I need to go buy batteries for my flash light... ass...

Obviously its not as CLEAR as "batteries required" otherwise more than one person would not be asking the question. It does let you buy it if you don't have the 20 slot, both item titles are "20 slot shared bank" and "10 slot shared bank". Maybe the titles could be "Share Bank" and "Shared Bank Expansion" that would be clearer... Plus it should still show up on the "Items Purchased" list, so I could then go back and discover my mistake, without having to put up with your BS remarks... How hard would it really be to allow a shard bank of only 10 and/or 20. The only reason I bought the 10 slot's is because I'm new to the game and not sure if I wanted to spend the extra money for something I would not need, or may not need if I decide to no play the game.

If the sentence "You must have access to the shared bank in order to get this additional space" isn't clear enough for you, then I'm not sure how we can help you.
You just didn't read what you were buying.

The words upgrades and additional were your biggest clues.

[ka0t1c1sm]

Wow, thanks I need to go buy batteries for my flash light... ass...

Obviously its not as CLEAR as "batteries required" otherwise more than one person would not be asking the question. It does let you buy it if you don't have the 20 slot, both item titles are "20 slot shared bank" and "10 slot shared bank". Maybe the titles could be "Share Bank" and "Shared Bank Expansion" that would be clearer... Plus it should still show up on the "Items Purchased" list, so I could then go back and discover my mistake, without having to put up with your BS remarks... How hard would it really be to allow a shard bank of only 10 and/or 20. The only reason I bought the 10 slot's is because I'm new to the game and not sure if I wanted to spend the extra money for something I would not need, or may not need if I decide to no play the game.


I don't know what you read (or didn't read), but this does say that 1) it's an upgrade for additional slots, and 2) that shared bank is required.

/pwned

Seriously. Do some research before you call someone an a** in your FIRST FORUM POST.

Literacy FTW!

[jallama]

Both are titled "Shared Bank"?

And if I'm wrong, that's fine, but don't patronize me about "batteries not included". You don't have to be a jerk to get your point across...

The guy posting the screen cap, did it right.

Also, as I've mentioned twice now, that the item should list in my "Purchased Items" so I could go back and see what I did, but it doesn't, so even if I wanted to go back and take a screen shot of it I can not. I used 2 difference characters to go into the store and once you buy the item it just disappears. Which is probably bug. But no just focus on how I'm an idiot... Great help guys!

[ka0t1c1sm]

Both are titled "Shared Bank"?

And if I'm wrong, that's fine, but don't patronize me about "batteries not included". You don't have to be a jerk to get your point across...

The guy posting the screen cap, did it right.

Also, as I've mentioned twice now, that the item should list in my "Purchased Items" so I could go back and see what I did, but it doesn't, so even if I wanted to go back and take a screen shot of it I can not. I used 2 difference characters to go into the store and once you buy the item it just disappears. Which is probably bug. But no just focus on how I'm an idiot... Great help guys!

Correct me if I'm wrong, but unless you are on a second account, you are NOT the original poster. The original poster, and subsequent ones, asked for help and got it. You jumped in mid-thread and called a poster an ass, and frankly got what was coming to you. Granted, the flashlight analogy may not go over to well with everyone, but you didn't exactly take the moral high ground either. Yes, the name of the item is not clear, but the description is. The flashlight analogy, which may or may not have offended the original poster, was also spot-on. If you purchase an item based on title alone and not read it's description, own up to your mistake, and start saving your turbine points for the OTHER shared bank purchase or get a VIP subscription. Then, you'll start off with 30 slots right off the bat.

The DDO community is probably the most helpful you will find in any MMO. But, if you post an inflammatory comment, you get flames right back. Welcome to teh interwebs.

Oh, and by the way, the "guy" that posted the screencap has a FEMALE avatar and the word WENCH in her name. Way to overlook the obvious...again.

[jallama]

I have no problems being wrong, according to my wife I'm wrong all the time. I just said that in my last post, yes I'm wrong. I miss-read the description, and I've stated that the title could be clearer. The line in the description says "You must have access to the shared bank to get this additional space." Still both items are titled "Shared Bank" not exactly as clear as "Batteries Required"... Plus if for some reason I did not want the flash light I could take it back and get my money, or store credit, though that does not even seem to be an option here...

As far as techwench (avatar), I apologize, I generalize everyone in an ambiguous environment. There are plenty of men who pose as women in this game, most other games and all over the web. Sorry Techwench did not mean to imply your a guy, when I was clearly trying to appreciate the right way you handled this situation. So I'll be wrong again, as long as the thread returns to on topic.

The original poster only posted his/her original post, no one else was asking for help but me, and all I got was your a moron, rather than trying to help identify the possibility that there might be a bug.

I've played plenty of online MMO's I've been apart of many many many forums, and so far in game, yes I agree the community has been awesome, that doesn't explain what happened in this thread.

Yet again I mentioned that there might be a bug, and still I'm getting lip.

If this is the wrong place to post about a bug, how about, "Hey Jallama if you think there is a bug, why don't you go post here..." Nope, I'm a moron and I've been "pwned"... Real cute...

I only called Calebro an ass, because "he got what he deserved" and if you ask me he should have been called worse, and technically calling him an ass was my second post, not my first so I guess I'm the only one who can't read, so to be clear I did not flame first.

[jallama]

If the sentence "You must have access to the shared bank in order to get this additional space" isn't clear enough for you, then I'm not sure how we can help you.
You just didn't read what you were buying.

The words upgrades and additional were your biggest clues.

As I stated before I am first introduced to both items with the title "+20 Shared Bank" and "+10 Shared Bank" on a list, If I said to myself I don't want to spend money on 20 when all I'll need is 10, from there I click on the 10 and read the description, "Additional" could mean many things... Like 10 addition slots from what I have now, which is nothing...

Sorry I called you an ass, but you have to admit that treating me a 10 year old was not necessarily the best way to go...

Plus your analogy sucked.

"Batteries" to "flashlight" is incredibly clear, two completely different products that have a relationship. "+20 Shard Bank" and "+10 Shared Bank" not so clear... The description could have been as clear as your analogy but its not.

"You must have purchased the "+20 Shared Bank" in order to get this additional space", wow, now that would have been clear, and I would have deserved your "Hypothetical Situation"...

[Anderei]

I think many people should post a little nicer with each other. The topic started with the OP just wondering what hapened.

Yes, literacy for the win. Nevertheless it would be an improvement and a valid suggestion to make a red warning if you buy it without the bank, and yes it would be an improvement if the item titles were a bit more different.

About the flash light, depends on the store if I just pick it out of the rack, of course my problem, if I got the item by advice of a shop assistent (not to argue about their usefulness or the pain they sometimes can be), but generally they will tell you "you have the batteries? Or you want to buy some as well?" In smaller good shops this is standard at the cashier checking dependencies.

[jallama]

I think many people should post a little nicer with each other. The topic started with the OP just wondering what hapened.

Yes, literacy for the win. Nevertheless it would be an improvement and a valid suggestion to make a red warning if you buy it without the bank, and yes it would be an improvement if the item titles were a bit more different.

About the flash light, depends on the store if I just pick it out of the rack, of course my problem, if I got the item by advice of a shop assistent (not to argue about their usefulness or the pain they sometimes can be), but generally they will tell you "you have the batteries? Or you want to buy some as well?" In smaller good shops this is standard at the cashier checking dependencies.

Thank you,

Adding code for a "Red Flag" might be time intensive, an easier solution would be to improve the titles and descriptions.

"Shared Bank Account"
You get 20 shared bank account slots for xyz

"Expanded Shared Bank Account"
Get 10 more slots for your "Shared Bank Account". You must have purchased the "Shared Bank Account" yada yada...

And still items that a player has purchased "should" nay "must" be listed on the Purchase History, why else have the feature if that's not whats its for. I'd be happy to post a proper bug report if this is not the correct place. If someone can kindly point me in the right direction.


J

[Calebro]

I only called Calebro an ass, because "he got what he deserved" and if you ask me he should have been called worse, and technically calling him an ass was my second post, not my first so I guess I'm the only one who can't read, so to be clear I did not flame first.
First of all, I apologize if I offended, as I even stated in that post to begin with, but the facts are the facts. I was just explaining the truth of the situation.
Secondly, I didn't direct that at you, so you shouldn't take it so personally.
Third, that was indeed your first post, and if you look at your post count and count backward from here you'll see that.

How could I direct that at you if you've never even posted here before?

[techwench]

Delving deeper into semantics here, only because it was brought up, they are labeled and described appropriately.


Shared Bank (20 Slots)

The Shared Bank (free for VIPs) allows you to use the Bank to share items among the characters in your account on the same server. (20 Slots)


Shared Bank (+10 Slots) <-- the + implies additional slots

Upgrades your Account-based Shared Bank with 10 additional item slots of storage space. You must have access to the Shared Bank to get this additional space.

Does this mean people will still make mistakes? Yes, because people don't read and/or fail to comprehend what they read and/or interpret it the wrong way.

Could the titles descriptions be better? Yes, because this thread proves the above, and people will make mistakes.

Is it Turbine's fault people are making careless mistakes? No, because people will still make mistakes based on incorrect interpretation of something that can be clearly spelled out. It can be flashing in bright red and yellow neon lights that say DON'T BUY THIS BECAUSE YOU CAN'T USE IT, and people will still buy it and wonder why they can't use it.

Should we be able to see items in our purchase history? Absolutely, but that won't prevent mistakes from happening.

[Anderei]

Is it Turbine's fault people are making careless mistakes? No, because people will still make mistakes based on incorrect interpretation of something that can be clearly spelled out. It can be flashing in bright red and yellow neon lights that say DON'T BUY THIS BECAUSE YOU CAN'T USE IT, and people will still buy it and wonder why they can't use it

Possibly a few will still, but for a whole lot of people flashing bright and red neons signs would be something nice and sure saves 99% of the people who would fall for it otherwise. A + sign is also easy to skip.

I agree its not Turbine fault and they don't have to correct you anything, since you should be able to buy read things carefully. However, to dwell on the flashlight example, whats the differrence of an excellent vs. a bad/medicore shop? At the first one will be pointed out, you might have forgotten the batteries. At an electronic shop, once coded a bit more intelligence in it, you become a better shop without further maintenance costs (in contrast to the flashlight shop, wo has to pay for good personell giving good advice)

I'm not a fan for Interfaces limiting people, some people really, really, know what they are doing which is going against normal advice/sense and can waive all warnings (for example VIPs wanting to buy adventure packs, while they are off should be able so), so leave it in there, but yes Red/Yellow blinking light would be an improvement if they want to invest to become a "better" shop. However, I'm not angry at them if they don't.

[jallama]

First of all, I apologize if I offended, as I even stated in that post to begin with, but the facts are the facts. I was just explaining the truth of the situation.
Secondly, I didn't direct that at you, so you shouldn't take it so personally.
Third, that was indeed your first post, and if you look at your post count and count backward from here you'll see that.

How could I direct that at you if you've never even posted here before?

I have to apologize, somehow my first post as "morbidlywrong", I tried to login as morbidlywrong again, but it would not let me in, so I used my game account login. I just assumed it was the same account.

So go back and see things from my point of view, which is why I'm so "was" so peeved, and now I see things from your point of view, it did seem as if I jumped in mid-thread.

Jallama
Morbidlywrong

P.S. I vaguely remember creating two accounts, one for game and one for forums/turbine? Why force us to make 2 accounts then let us login with both?

[techwench]

Possibly a few will still, but for a whole lot of people flashing bright and red neons signs would be something nice and sure saves 99% of the people who would fall for it otherwise. A + sign is also easy to skip.
True. It would be less confusing if the replaced the + with "additional"...but that's what the description is for, in its current state.


I'm not a fan for Interfaces limiting people, some people really, really, know what they are doing which is going against normal advice/sense and can waive all warnings (for example VIPs wanting to buy adventure packs, while they are off should be able so), so leave it in there, but yes Red/Yellow blinking light would be an improvement if they want to invest to become a "better" shop. However, I'm not angry at them if they don't.

I agree, and I think warning signs would be a great addition (although I still think that no matter how many warnings they throw up, "mistakes" will still happen).

I hate the fact that you can't buy stuff (you can't even *see* it) if you already have access to it. Before my VIP expired, I was saving up points to buy monk so I could play one (actually, two now) of my characters after the subscription ended...during the last week of my subscription, monk went on sale. It sucked that I couldn't buy it then.

But, I understand why they do it...which is also why I don't understand why they let you buy extra shared bank if you don't have shared bank to start with. But whatever.

[jallama]

I have to apologize, somehow my first post as "morbidlywrong", I tried to login as morbidlywrong again, but it would not let me in, so I used my game account login. I just assumed it was the same account.

So go back and see things from my point of view, which is why I'm so "was" so peeved, and now I see things from your point of view, it did seem as if I jumped in mid-thread.

Jallama
Morbidlywrong

P.S. I vaguely remember creating two accounts, one for game and one for forums/turbine? Why force us to make 2 accounts then let us login with both?

Ok for the record, I can login to https://myaccount.turbine.com with both morbidlywrong and jallama, but I can only login to the forums as jallama, I have no idea how I got logged in to the forums the first time with morbidlywrong.

Again I apologize for all of the inconvenience.

Also back on topic, I don't have access to in game client right now, on the store window when you first go into "Premium Items" > "Account" on the listing page are there descriptions or do you have to click the item to get the description?

[techwench]

Also back on topic, I don't have access to in game client right now, on the store window when you first go into "Premium Items" > "Account" on the listing page are there descriptions or do you have to click the item to get the description?
It gives you truncated/excerpted descriptions.



http://farm3.static.flickr.com/2779/4380716994_c6ba4b6f49_o.jpg

[jallama]

It gives you truncated/excerpted descriptions.

http://farm3.static.flickr.com/2779/4380716994_c6ba4b6f49_o.jpg

Honestly now, after all of the above, I can't objectively comment on weather that is obvious enough or not. It confused 2 people I bet there are more.

Is it turbines fault I bought an item I can't use? Nope. (My fault)
Is it turbines fault the system allows me to buy something I can't use? Perhaps.

Does it need to be fix? I think so.

And still, it should be listed in the purchase history, so I can for see for myself that I made a mistake. Since it just totally disappears I had no way to go back and see the description again. Which prompted me to ask in /advice, which someone said check the forums....

I think I'm done here, if anyone else wants to post a bug go for it...

Thanks to techwench and Anderei who were helpful despite the mis-understanding.

Jallama
Morbidlywrong

Now to contact support about my double turbine accounts, sigh....

[ka0t1c1sm]

While not the OP, you were one of the subsequent posters.

*bows*