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View Full Version : an account service rep asked for my credit card info



druidor
09-11-2009, 08:19 PM
I wanted to register my card despite being away from home. Is that what your reps are trained to do? Because that seems like it's going to cause widespread credit fraud.

druidor
09-11-2009, 08:35 PM
also, I had to wait on the phone for nearly an hour, as a long distance call, in order to have the rep ask for my credit card, because of a FRAUD PREVENTION MECHANISM. I'm sorry, but this is the sort of thing that makes people quit a game.

Caergoth
09-11-2009, 11:21 PM
For the issue you were facing, it is normal for an Account Management rep. to ask for your credit card information. The workaround available for your issue requires them to manually enter your billing information.

~Caergoth

druidor
09-11-2009, 11:28 PM
thanks, i'll be going through a friend back home though.