Your submission contained an error. [Archive] - Dungeons & Dragons Online Forums

Shinobu

09-09-2009, 10:07 AM

Ok , 2 of my friends are trying to make an (free) account with the Account Creator on the main page and they get the following Error : Your submission contained an error. Please try again. Code: #FTx

Can anyone tell me why? and What to do in order to not get the error anymore? (they keep getting it now , every time they go to the Account Creation page)

Clover_Luckyleaf

09-09-2009, 10:14 AM

Shinobu, what browser are you using?

Shinobu

09-09-2009, 10:33 AM

Google Chrome , I.E 6

Clover_Luckyleaf

09-09-2009, 10:36 AM

Are you still getting the errors? Have you tried with Firefox or an updated version of IE ? Also check your PMs please. :)

Shinobu

09-09-2009, 10:45 AM

I have tried with Firefox and im still getting Your submission contained an error. Please try again. Code: #FTx0VYLK37S

with a "Thank You" above of it.

maahony

09-09-2009, 10:53 AM

I know someone from England having the same issue, if you managed to get this resolved please post the solution so I can pass along the information also.

Regards,
Maahony.

Clover_Luckyleaf

09-09-2009, 10:56 AM

People who are having issues are trying to create their accounts here (http://www.ddo.com/playnow/) correct?

Shinobu

09-09-2009, 10:57 AM

Yeah , Im pressing the download now button and it leads me to an Account Creation page , and after I complete it , it gives me that error

Edit : Maybe its a country related problem , since im from East Europe

Clover_Luckyleaf

09-09-2009, 11:02 AM

For anyone having issues creating an account please submit a ticket (http://www.ddo.com/component/content/article/482-account-ticket) to our Account Support team and they will be happy to assist you!

Shinobu

09-09-2009, 11:11 AM

It requires "Last Four Digits of Card on File:" what should I write ?

SDM

09-09-2009, 11:12 AM

You can leave that field blank (or put in all 0s) if there is no card information on file.

~SDM

Shinobu

09-09-2009, 11:15 AM

ok , thank you ...Now I just have to hope it wont take too long

pipsissiwa

09-09-2009, 11:38 AM

I had this exact same problem. Tried it in Firefox and in IE, both up-to-date, at least 5 times each. Clearing the cache allowed me to resubmit the form but the error repeated.

Hubby signed up from work (about 1/2 mile away lol) and it worked first time. So he tried signing me up, and it worked first time.

Some kind of network issue? I am in the UK, on Virgin Media, not sure ISP for hubby's work.

I would also observe that if the sign-up doesn't work you can't post the problem on here, so who knows how many people are having this happen.

I hope it gets sorted tho cos I was very frustrated and I feel for those not lucky enough to have someone for whom it works.

Pips x

Kenaoshi

09-09-2009, 11:39 AM

SOLUTION

the problem with caption

after filling information ask for a new security check and do that one on the field.

worked for me :)

bigjonno

09-09-2009, 12:02 PM

I'm having the exact same problem trying to sort out an account for my wife. I already have one after participating in the beta and we've been looking forward to playing together. Kenaoshi's solution hasn't worked. I've tried on IE and Firefox on two different computers. I'm in the UK and on Virgin Media, so I wonder if the issue is with them somewhere.

BruceTheHoon

09-09-2009, 12:14 PM

Two of my friends are having the same issue.
I've tried the form myself in FF Opera and IE (all up to date) and got the same error after filling in the form:

Your submission contained an error. Please try again. Code: #FTx0VYLK37S

the page is: http://trial.turbine.com/ddo.php

The caption thingy doesn't work.

ALSO:

The account ticket is obscure to say the least. I doubt half the people will know how to fill it out EVEN if they could actually find it.

Widdle

09-09-2009, 12:20 PM

Okay same as above, my mate has not been getting anywhere, aside from angry and frustrated.

He's apparently used IE8, Chrome, Firefox 3.5 and all having the same issue when submitting the initial information. They have also tried 3 different email accounts (as the system doesn't actually say what the problem is other than random error messages). Refering to me as tech support shows a certain degree of desperation.

Again this could be an issue with using Virgin ISP, but not sure what that issue would be.

I will try and encourage them to lodge a ticket.

byalfa

09-10-2009, 03:24 AM

Eror Eror Eror -_-'

kirsdarker

09-10-2009, 06:20 AM

Ok i had the same problem i am on virgin using firefox. Signed up on my phone which is on o2 with no problems so it seems to be a problem with virgin.

Lienna

09-10-2009, 07:43 AM

I'll confirm this too, tried to get an account using virgin media internt and it repeatedly failed with the same error as said here.

Went outside my house and stood in the drive where I can get into the unprotected network from 2 doors down and I got signed up with no problem.

Definaly seems to be a problem with Virgin ISP, so I suggest you find another connection to sign up from, the download seems to work fine on virgin though so no problems there.

Exildur01

09-10-2009, 08:08 AM

Ok i had the same problem i am on virgin using firefox. Signed up on my phone which is on o2 with no problems so it seems to be a problem with virgin.

I'll confirm this too, tried to get an account using virgin media internt and it repeatedly failed with the same error as said here.

Went outside my house and stood in the drive where I can get into the unprotected network from 2 doors down and I got signed up with no problem.

Definaly seems to be a problem with Virgin ISP, so I suggest you find another connection to sign up from, the download seems to work fine on virgin though so no problems there.

I can further confirm this. I tried several methods to register my free account on a Virgin Media ISP, and all failed. I then went to my friends house who uses BT internet, and it worked perfectly. So its definatley an issue with Virgin, but once you create the account you are ok to manage it and play on Virgin internet.

Can't explain why, and I wouldnt advise actually contacting Virgin Media on this matter as I am sure they are unable to resolve it in any reasonable amount of time. If you have this problem, just use a friends computer with a different ISP or go to an internet cafe or something.

animusu

09-10-2009, 10:40 AM

After 10 or more tries, I managed to get it under an US proxy. I don't know why, but I got the impression that the site was IP blocked for those outside of USA, or NA especially.

ADD: tried proxy-less again and got "Your submission contained an error. Please try again. Code: #FTxACLV3BUY". So this really is an IP block issue. Now (I am not sure if this is against the rules, if yes, please remove the information) the proxy I used to register was 64.125.136.28 on port 80. Set this into your browser, and it should work (will load the page a bit slowly, but surely).

Good luck everyone, and a good game!

stryder505

09-10-2009, 04:08 PM

I have the same problem, but the day I managed to register and few min later when I tried to register again I got error. Now I keep getting error and all my friends get the same error :((

Marketroid

09-10-2009, 07:59 PM

It looks like some people's combination of IP address and other values are tripping up our anti-fraud/anti-gold farmer filters. Virgin Media in particular appears to be a problem ISP. We're looking into the issue and appreciate everyone's patience.

If you're being blocked by this issue and need assistance please follow the instructions above to get help from account support.

Heramos

09-10-2009, 08:12 PM

My brother have the same problem...

i created my account after try a lot of time

but my brother try to create and the same problem...

=( we try, we try... but i give up sux :(

Ygns57

09-11-2009, 02:46 AM

For players still getting this error, I'll add my data so they'll know to look for the solution.

Me and a friend had the same issue with our ISP: UPC/Astral in Romania. Managed to create my user just fine using my cell phone's internet connection from Orange.

bigjonno

09-11-2009, 06:05 AM

Quick update. I was out and about earlier this morning and managed to sign up via a random wireless internet connection I picked up on my iPod touch. I hope that this issue gets sorted out so other people don't have to jump through the same hoops.

orhanabi

09-11-2009, 10:06 AM

Hi from Turkey,

Me and 5 of my friends got the same problem. Some of us got thier accounts by thier friends over at US and some us tried lots of different IP programs to pass this "IP block" kind of issue. I'm sure there are thousands of computer gamers in Turkey who are ready to sign up but can not and since you need the same account to register in the forums, can not tell about this issue.

So this is not an issue with "some" ISP's over at US. Whole Turkey is getting an IP block and who knows how many others are. FYI.

Thanks.

lexrem

09-11-2009, 05:45 PM

Same situation from Ukraine. Can't create account to my wife.
"Your submission contained an error. Please try again."
My old free account (created 5-6 month early) worked fine.

By the way, same situation in LOTRO: https://trial.turbine.com/lotro.php

intouchwithnature

09-13-2009, 06:11 PM

day 5 and the problem still persists.
after then 9th i couldn't create an account. after countless tries i finaly succeded to create one on the 11th. 6 of my friends who are d&d inthusiasts want to join in as well but can not create accounts. only one of them succeded on the same day i got my account. after that lucky shot we've tried in every way to create accounts for our friends but still got the error. this is not a small issue is all im saying.

OpLusX

09-13-2009, 11:29 PM

Great , look at this i met before. And it also contained " Your submission contained an error. Please try again. Code: #FTxR98DB9XN " but more , at the top of the page it says

Notice: Undefined index: timerequest in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 426

Notice: Undefined index: timeresponse in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 427

Notice: Undefined index: username in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 428

Notice: Undefined index: csid in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 430

Notice: Undefined index: product_code in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 432

Notice: Undefined index: email in /www/_packages/billing/trialaccount/1.1/trialaccount.pkg.php on line 433

Suprabond

09-14-2009, 12:58 AM

is this ever being fixed?
i created my account by mirale, now im trying to make an account for my wife.. with millions of diferents IPs, asking 10 diferent from diferent countries, all with the same error..
Using IE7..

tho i created mine using Google Chrome, i remember geting that erronr once or twice, i dont know what i changed to get the account the next day, but now its jsut not working.. for anyone i know

Fraqde

09-14-2009, 05:44 AM

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

Mithrandirr

09-14-2009, 06:43 AM

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

After a whole weekend trying to create the account, this worked to me !!! =D

Thanks man !! ;)

OpLusX

09-14-2009, 07:30 AM

After a whole weekend trying to create the account, this worked to me !!! =D

Thanks man !! ;)

WOOPS . thanks .

Windraven

09-14-2009, 07:31 AM

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

Also worked for me from Virgin Media ISP in UK. Many thanks I was going round in circles!

Suprabond

09-14-2009, 09:25 AM

I tryed that.. but did'nt work either..

Suprabond

09-14-2009, 11:22 AM

i tryed with all the proxies that exists in the internet preety much.. even using remote consoles on diferent countries, including 4 on USA..

It seems the page is broken and noone is saying anything?

Victorie

09-14-2009, 02:08 PM

If you're still having issues, please check this post (http://forums.ddo.com/showthread.php?t=200499).

nemanja23

09-15-2009, 05:04 PM

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

How do i exactly use this program ??? :S

zorander33

09-17-2009, 12:30 AM

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

Dude...i love you so much..*hugs* Got it working. For those not sure how go to the link....copy paste the D&D error page...the Fx etc etc into the bar...and click GO. Should be fine then.

Fraqde

09-17-2009, 05:12 AM

Just enter the registration page adress in the box on top as you would do in a browser.

CarbonBased

09-17-2009, 08:33 AM

not working for me. still getting same error msg , i got around 5 friends trying to create accounts atm no1 is able to make one.
is it possible to get some official note about this problem maybe?

junguy3d

09-17-2009, 10:23 AM

The funny thing is that I could create my own account yesterday, but I can't create my brother's account on the same computer today =S.
Anyway, his ticket was sent, let's see what happens... :)

Victorie

09-17-2009, 01:07 PM

orhanabi

09-19-2009, 01:33 AM

I'm %100 sure that thousands of players inside US and especially outside US are having this problem. They need the very same account to register in this forum and post their problems. If they ever happen to find this thread and read it, they won't (again I'm talking about players outside US) call the account management and only %30 of them would send an e-mail. What I'm saying is that; this is a big issue, better solve it quick : )

Dragonoid556

09-19-2009, 05:56 AM

I have the same problem here creating an account to my brother, created mine last friday and worked then i tried to create an account for him saterday but couldn't also the hide me didn't work. and i am in Egypt

Barsak

09-19-2009, 09:29 AM

Please be sure you're using Mozilla Firefox or Internet Explorer 7 (or IE 8 in compatibility mode) to view and make changes to Turbine websites.

You can also try clearing the cache and cookies, especially if you have already created a free account on a computer.

If none of that works, please feel free to call or email the Account Management department for assistance and they will be happy to help. They can generally resolve this type of request quickly via phone or email.

After receiving an email from you inviting me to create an account I assumed that the issue had been resolved. Sadly this is not the case and I still receive the same error message when attempting to create an account.
While trying to send the ticket as advised I found that I cannot submit it because I haven't yet created a character and have no idea which world it is on, which the ticket seems to require. Surely a ticket submission for a none-existant character should allow for the fact the character hasn't been created yet?

Incidentally, it isn't entirely clear, from the choices available, which type of issue should be chosen for a new free account submission error.

Microcasaaleva

09-20-2009, 05:48 PM

I'm on Virgin Media in the UK and the way around this is:

1) Switch off WiFi on iPhone.
2) Use iPhone Safari (over 3G) to create an account
3) When you have the option click the installer of your choice and as the iPhone is attempting to download it, select the URL for editing. Copy the URL to your PC webrowser.
4) DL and run the installer as per normal.

I have noticed the background peer-to-peer installer doesn't work with virgin either but the standard installer does. So I'm assuming they block the P2P mechanism DDO uses.

I think Virgin are going to love me this month.. entire Babylon 5 from iTunes and now this..

Barsak

09-21-2009, 11:46 AM

Victorie

09-21-2009, 01:20 PM

If you are trying to submit an email form to the Account Management department, you can leave blank any of the fields that do not apply, such as credit card details, server character is on, etc. If the form prompts an error that the information is not filled out, simply submit again and it will be processed despite the error.

Machor

09-30-2009, 06:35 PM

Had same problem too also on virgin media was trying to create account via wireless conection to router although game downloaded without problem was unable to create account. so plugged in my o2 wireless broadband dongle and it worked first time i tried to create account.

spoke to friends who are also on virgin media in uk they too were unable to create an accounts gave them my laptop and connected to net via my o2 broadband dongle and again worked first time for both of them when they tried to create accounts.

so solution maybe to ask friend that you trust that is on different isp to let you use there connection to create accounts.

Genshii

10-02-2009, 12:15 PM

I would just like to add to this - i'm from the UK and also on Virgin Media, i get the exact same error when trying to create an account.

I managed to do it from my office internet connection in the end.

DarknezzRO

10-03-2009, 01:44 PM

I had the same issue . Creating an account on DDO official site for some of you is not an option . A possible solution could be sending a ticket (an email) with your issue . I've got a response in a few days . You will receive a key and a download page of DDO. Or if you have a DDO TURBINE account , you can login with that ! For ex. a friend of mine has created its account from 1 try . I was kinda shocked at the first time !

http://www.ddo.com/component/content/article/482-account-ticket

Hope it helps , just have patience ! ;)

Dr_Toerag

10-06-2009, 07:45 PM

God bless the iPhone, which worked for me as well. I'm a UK Virgin Online subscriber with exactly the same troubles as stated above. I tried the support email message, but was put off by the massive red warning pop-ups when I tried to send it. I even tried to buy the game for the first month, but couldn't find it to buy on the DDO Store, which seemed the logical place. I couldn't make a Turbine account without buying a product as well.
All in all, you make it very hard to start playing this game, and even harder to like you afterwards.
I'd have given up if I didn't have friends who were already in game.

ivanjeff

10-09-2009, 02:45 AM

I hope Turbine fixes this issue quickly. I have a lot of friends who wants to try DDO but if they have to send e-mails and wait 2 weeks for a product key(to register) I don't think they would be very happy.

I've tried to register with Firefox 3.5.3 and IE7 and nothing works. I dunno about how Turbine manages their game but registration issue is a very big issue I would think and should be fixed immediately. This error is turning people away from the game.

Victorie

10-09-2009, 01:48 PM

Turbine officially supports the US, Canada, Australia and New Zealand. However we are happy to assist players from other countries. Most players, especially in our supported areas, are able to create new accounts without an issue.

If you're not able to create an account via the website, then please send an email. Be sure to select "New Free Account Key Request" as your type. We have an expedited process for sending keys for that type of request, and it does not take 2 weeks.

E.mirchev

10-13-2009, 12:22 AM

Hello! i am from russia and i had the same error. i tryed all i can amagined, but nothing happend. the i tryed use my phone (like Microcasaaleva) and could create account thrue it with no problems

Victorie

10-13-2009, 12:46 PM

If you're still having this problem....

Be sure you're using Mozilla Firefox (2 or preferably 3) or Internet Explorer (6/7 or 8 with compatibility mode).

If that still doesn't work you can send an email via this form:

http://www.ddo.com/component/content/article/482-account-ticket

You can enter "n/a" or "none" and "0000" for the card information and username.
Be sure that you include a valid email address spelled correctly (don't put your last name in the email field).
And be sure that you select "New Free Account Key Request" as the type. We have an expedited system for processing tickets with that type.

vhortex

10-20-2009, 01:21 PM

If you're still having this problem....

Be sure you're using Mozilla Firefox (2 or preferably 3) or Internet Explorer (6/7 or 8 with compatibility mode).****

hi, i just got my new key. your new expedited system really works now.
in case you will stumble on the 2 old request. you can close it as i got a key.

i'll be trying the game now and looking to buy something in the near future.
thanks a lot.

Mileinnor

11-04-2009, 06:33 AM

I had the same problem as most of you guys, but i managed (somehow miraculously) by using this Canadian website http://rapidpass.info/

It might not work for everyone, but it works for me at least. Also clean your caches and cookies just in case before using it. Good luck for everyone else who is trying to create an account. Now for me to enjoy the game~

riversong

11-04-2009, 09:21 AM

Uruhara

11-05-2009, 11:08 AM

Thanks a lot for this, Mileinnor. The Hide Me Now service wasn't working for me, but this Rapidpass one did <3 Thanks for sharing!

Worked For Me As Well Thx Mileinnor.(Y)

Uruhara

11-15-2009, 07:18 AM

i wonder why it doesnt work anymore i got 10s of friends willing to play but we cant get accs without submitting tickets and waiting for days anymore

Victorie

11-16-2009, 11:55 AM

If you select the New Free Account Key Request type when submitting the email, we do have an expedited process for those requests. Or you can call.

SlogUK

07-28-2010, 12:53 PM

Thanks for all the info on this thread - I managed it by getting on my phone and registering there - a little tedious but at least now I'm that much closer to ready for my transfer to the US. Once I've downloaded the client...