is the account support hotline real?

[ddoer]

i have a problem in reinstating my subscription and the called the hotline. after listened to the voice recording, it just keep playing DDO music. I made the first call and waited for 6 mins, and then tried a 2nd call and waited for another 12 mins.

my calls are using skype that charges per min.

:mad::mad::mad:

[ddoer]

aftered reading
http://forums.ddo.com/showthread.php?t=180112, i tried another 2 calls and have chosen the other 2 games and wasted another 5 mins.

:mad::mad::mad:

[SDM]

Hello,

That post that you linked was from April. That issue was resolved shortly after that thread was created. We currently (at this very moment) have a wait of about 9 minutes. Feel free to give us a call or contact us via Email. Contact information can be found within my signature.

~SDM

[ddoer]

Hello,

That post that you linked was from April. That issue was resolved shortly after that thread was created. We currently (at this very moment) have a wait of about 9 minutes. Feel free to give us a call or contact us via Email. Contact information can be found within my signature.

~SDM

thanks I've just got it done at my 4th or 5th attempt. from the skype log, the call lasts for 20 mins 10 seconds. The actually conversation lasts for 2-3 mins at most. So, I've spent 17 mins to listen to your music. i'm just unlucky to call in a peak hour?!

I hope you understand how frustrating to wait for so long. you could look up my userid to verify.

[Tharlak]

I had a problem in the last couple of weeks. They account support rep was able to resolve my issue on the call. Was happy with the experience.