unable to cancel sub, this needs to be fixed ASAP

[Braxion]

wont let me cancel my sub, I keep getting:

The system was unable to cancel your subscription. We apologize for the inconvenience. Please try again later

The system was unable to update your account at this time. We apologize for the inconvenience. Please try again.


I have tried 3-4 times in a row and get the same message.

So not only do you have SO much downtime that I can't play this game, now I can't even stop paying you. Fix this ASAP.

[Victorie]

I'm sorry you're experiencing this issue. This can be caused by a couple of things.

If you pay with game time cards, the cancel button may not be showing up because you don't need to cancel. At the end of the current game card period, the subscription will automatically cancel. To keep playing you would need to add more game cards or a credit card and billing plan.

Also, if the account is already 'Pending Cancellation' then it's already scheduled to not renew or bill you again.

If neither of these are the case, please contact the Account Management department, and they will be able to assist. Contact options are in my signature.