Missing Silver Flame amulet

[~Jules921]

My guild was running upgrades in Necropolis couple of days ago. I had my silver flame necklace which I keep on my tool bar for easy access. After I clicked on the alter it disappeared. It is not in my inventory. I went to the bank and methodically moved every item in my 5 pages of backpack inventory. No necklace. The character I'm doing this on is capped - I thought no problem I'll just get another trinket. Unfortunately, the Silver Flame guy says he can't give me another as its currently in my inventory. I can take the Sovereign Host trinket destroy it - reset the silver flame trinket quest and still no dice - he says he can't give me another cause I already have one.

If so - where is it???\

I logged out and logged back in hoping that might resolve it - again no luck.

I have submitted a ticket but after waiting 90 mins for a response I had to leave for work. I log back on - they came on like 5 mins after I left and closed the ticket.

I have submitted a 2nd ticket with the above information at 12:50 am it is now 2:37am EST and still no response. I'm beginning to think CS will wait until I log off then respond to the ticket - by closing it a 2nd time.

I have been playing the game for almost 3 yrs, I have 2 accounts and I am very unhappy with the response time. I've been in Technical Support for over 10 years and having to wait over 90 mins and then have the ticket closed is unacceptable.

Jules

[Milamber69]

If your upgrading it remember it starts as a trinket or pendant and ends up as a necklace on the final upgrade, it will leave your hotbar when you upgrade it. Check again but make sure you look for both necklaces/pendants etc because it will look different

[~Jules921]

I know what it looks like - I have checked every necklace in my inventory 50 times since this started. Its been 2 hrs and still no response in game either. I'll have to find another time when I have nothing better to do for over 2 hrs - maybe then I'll get a response from them in game :()

Jules

[Milamber69]

Pm sent

[~Jules921]

It will be something that goes around my character's neck with 5 clickies - it will have a description of "Silver Flame" in it - again nothing in my inventory matches this information.

I know what they look like I had done 2 upgrades earlier in the day at that same alter to make the 2nd tier item on 2 different characters.

I know it was in my inventory when I went into the quest and was not on me at the time, it was on my toolbar and in my inventory. My character usually wears a wisdom necklace.

Jules