Garth_of_Sarlona
12-20-2008, 12:55 AM
I recently sent a trial key to a friend and we spent a few days running around Korthos Island together. I have some feedback and some ideas.
1. The email he got had a link to an old installer. I had to mail him the link to the latest installer with the option for hires or lowres - otherwise he would have had to update for ages. Recommendation: make sure the email you send contains the latest link.
2. We found it hard to communicate in game. Turns out that trial accounts cannot send tells to real accounts - this was obviously added to stop platfarmers from sending tells, but I assumed that if I added him as a friend then he would be able to /tell me - wasn't so - the only way I could communicate with him was to join a party with him and use party chat or use /general or /say. If I was currently in another group/quest at the time he logged on to play it was very hard to communicate with him. Recommendation: make it so trial accounts can send tells to people who have the trial user on their friends list.
3. Korthos Island: he loves the quests but lamented the fact that he wasn't getting any shields as end rewards. Recommendation: add a named shield as an end reward for one of the quests.
4. He looked into buying the game, but couldn't find the pricing information - I told him I was on the 9.99a month special deal but that's not available to new players any more - and he couldn't find the information on pricing. Recommendation: when the trial is over have an automated system send him an email with a link to how to buy and pricing information.
That's all! Hope to have a new player on Sarlona soon - he liked the game :)
Garth
1. The email he got had a link to an old installer. I had to mail him the link to the latest installer with the option for hires or lowres - otherwise he would have had to update for ages. Recommendation: make sure the email you send contains the latest link.
2. We found it hard to communicate in game. Turns out that trial accounts cannot send tells to real accounts - this was obviously added to stop platfarmers from sending tells, but I assumed that if I added him as a friend then he would be able to /tell me - wasn't so - the only way I could communicate with him was to join a party with him and use party chat or use /general or /say. If I was currently in another group/quest at the time he logged on to play it was very hard to communicate with him. Recommendation: make it so trial accounts can send tells to people who have the trial user on their friends list.
3. Korthos Island: he loves the quests but lamented the fact that he wasn't getting any shields as end rewards. Recommendation: add a named shield as an end reward for one of the quests.
4. He looked into buying the game, but couldn't find the pricing information - I told him I was on the 9.99a month special deal but that's not available to new players any more - and he couldn't find the information on pricing. Recommendation: when the trial is over have an automated system send him an email with a link to how to buy and pricing information.
That's all! Hope to have a new player on Sarlona soon - he liked the game :)
Garth