Why are my tickets getting closed without anyone talking to me?

[Barron]

Like the title says, what is going on here?

[Sparker]

Like the title says, what is going on here?

If you were online and your Help Request ticket was closed without a GM contacting you, please PM me with the Help Request Ticket numbers and I will look into this for you.

You can find the ticket numbers in the Help Menu under Track Tickets.

Sorry for any inconvenience.

[Strakeln]

FYI, Sparker, I hear of this happening all the time.

I have not experienced it myself but I rarely submit tickets.

[500520]

Turbine continued lack of support amazes me.... +Sparker how may we contact your supervisor?

[ArkoHighStar]

Turbine continued lack of support amazes me.... +Sparker how may we contact your supervisor?

Sparker is the supervisor, and usually takes care of business

[vtecfiend99]

Turbine continued lack of support amazes me.... +Sparker how may we contact your supervisor?

no doubt. i see in the various chat channels i am in people talking all the time about their tickets gettign closed with out a respnse and it ahs happened to me a couple times. say what you want about how fun this game is... their customer service is one of if not THE worst i've ever seen

[Giselle]

This happened to me three times in one day a while back. I was FUMING. :mad:

[Sparker]

Turbine continued lack of support amazes me.... +Sparker how may we contact your supervisor?

You can email any complaints, feedback or suggestions to TurbineSupportExperience@Turbine.com

If you have had a ticket closed on you while you were online, please PM me with the Character name, Server and the Ticket number and I will look into it.

Nobody should ever have their help request closed without being contacted if they are online.

[Strakeln]

Nobody should ever have their help request closed without being contacted if they are online.Thanks for clearing that up. I honestly thought it was standard procedure. Next time I hear about it, I'll tell them to contact you.

[Voalkrynn2]

You can email any complaints, feedback or suggestions to TurbineSupportExperience@Turbine.com

If you have had a ticket closed on you while you were online, please PM me with the Character name, Server and the Ticket number and I will look into it.

Nobody should ever have their help request closed without being contacted if they are online.

Oh wow I have had so many closed w/o a response I can't recall the numbers but these are all related to the same issue. I can't hear other players nor can I see their voice chat icons light up. I lose all text chat but for the /tell. However, if I use my voice or type the entire party receives it. If I quit and restart the game text chat magically reappears. Also guild names disappear as part of the loss of comms. As I recall, the problem started with the release of MOD 8 not my moving from a LAN to wireless connection to the router.

I have a large number of tickets that went unanswered and were simply closed. I would have to resubmit 3 times before someone would contact me. The issue was referred to Tech Support, they said "It's a dropped packet issue. We can't tell you how to configure your router to work with our game."

A few weeks ago I sent an email to TurbineSupportExperience@Turbine.com it went unanswered. I can't say that I am convinced that the customer support system is working as intended. I can say that billing is very very good at taking credit card numbers.