Do the kobolds actually read player feedback?

[Bradik_Losdar]

Lol.

Mod 8 Patch 1 notes:
"Reaver's Refuge
Kobolds have been dispatched to patch up a few holes in the Reaver's Refuge."

Here's some feedback I gave during the Risia "playtesting" session before Mod 8 was released:
http://forums.ddo.com/showthread.php?p=1890161#post1890161

Well the kobolds got the first hole I (and others) pointed out, but not the second hole above the merchants. Maybe the ambiguous language used, "have been dispatched" vs. "have patched" is the key here - is it an ongoing process? :rolleyes: Why didn't they fix them both in this patch?

Or don't the kobolds really read player feedback? Why bother giving feedback if it isn't read or just plain ignored? :(

Maybe while the kobolds are building a ramp or ladder to get up to their warrens in the Refuge, they can put in a good word to add the Refuge to our ever growning list of wanted teleport locations. As per this other Risia thread: http://forums.ddo.com/showthread.php?p=1892094#post1892094

But they'll probably just ignore this thread as they have the others....:(

[Impaqt]

If every bug was fixed prior to releasing someing then nothing would ever get released.

Seriously... holes in the wall that you needed fly to get to and discover and you could /death to get out of probobly were not a priority for release. The fact tat they got plugged in the first patch is pretty impressive.

[Bradik_Losdar]

If every bug was fixed prior to releasing someing then nothing would ever get released.

Seriously... holes in the wall that you needed fly to get to and discover and you could /death to get out of probobly were not a priority for release. The fact tat they got plugged in the first patch is pretty impressive.

Heh.

Why bother to have Risia at all then?

Just fix stuff on the live servers as they are doing now. Sure would cut down on the time we had to wait for content...

[Impaqt]

Heh.

Why bother to have Risia at all then?

Just fix stuff on the live servers as they are doing now. Sure would cut down on the time we had to wait for content...

Not really...... Your not a programmer are you? I am.... and whenI get bug reports, I have to prioritize them. If one bug causes the application to crash and another bug causes a minor inconvience.. guess which one gets fixed first?

Fact is, You had to go looking for the bugs you found. Its not something most people run across intheir daily activities instormreach. THus, they were lower on the priority list.

[Dylos_Moon]

Heh.

Why bother to have Risia at all then?

Just fix stuff on the live servers as they are doing now. Sure would cut down on the time we had to wait for content...

1. You don't have to use Risia if you don't want to.
2. The bugs that should be worried about needing to be fixed are those that A. Crash the game/servers, B. Make characters unplayable, or C. Make skills/spells/enhancements not work (and even these don't always get fixed, I.E. Way of the Tedious Badger didn't work from when it was released until Mod8 was added.) These are much more important then stuck spots in public locations that as noted you can just /death to get out of.

The point of Risia is catching obvious gamebreaking bugs that were not caught for some reason by the Mournlands servers.

[kaidendager]

Completely agree that its impressive these were taken care of as soon as they were. I too go looking for cracks in the wall or holes in the floor just to be among the first to find them and I bug report them. I have found the two holes in Reaver's Refuge as well as a place where you can swin through air in the NPE.

These are hardly game breaking though, I would like to see them fixed and plugged up as we go but I hardly feel ignored or disregarded when they release a mod without perfection. I have enjoyed most content without any bugs and the bugs I have found I had to search for...not a big deal for the overall health of the game.

[Bradik_Losdar]

Fact is, You had to go looking for the bugs you found. Its not something most people run across in their daily activities in stormreach.

Isn't that the very definition of "playtesting"?

I realize that bugs are going to make it into any release and that there is a delicate balance between scheduling and fixes. I also realize that there are priorities to what gets attention before release - game breaking bugs absolutely take priority over "fluff" fixes like the holes in the scenery.

But it seems pretty apparent that a lot of feedback isn't getting looked at closely or getting to the people it should. Why would the person that fixed one of the holes in this patch not fill in the other one when it was pointed out on the Risia forums? Not just once, but several times.

That's the crux of this thread - does the feedback actually get read???

[Zenako]

Isn't that the very definition of "playtesting"?

I realize that bugs are going to make it into any release and that there is a delicate balance between scheduling and fixes. I also realize that there are priorities to what gets attention before release - game breaking bugs absolutely take priority over "fluff" fixes like the holes in the scenery.

But it seems pretty apparent that a lot of feedback isn't getting looked at closely or getting to the people it should. Why would the person that fixed one of the holes in this patch not fill in the other one when it was pointed out on the Risia forums? Not just once, but several times.

That's the crux of this thread - does the feedback actually get read???

Becuase perhaps the root cause of one of the stuck places was something easy to fix, like for example some goemetry that was incomplete (change definition of the edge coordinates for that surface to cover the hole, and recomplile....done), while the other condition was caused by something not so easy / trivial to fix.

While not a programmer, I have done a LOT of FEM (Finite Element Modeling) and sometimes tracking down the leak or root cause of some volume being infinite vs bounded can be a real pain, other times it is painfully obvious.

[Impaqt]

Isn't that the very definition of "playtesting"?

I realize that bugs are going to make it into any release and that there is a delicate balance between scheduling and fixes. I also realize that there are priorities to what gets attention before release - game breaking bugs absolutely take priority over "fluff" fixes like the holes in the scenery. THey why are you COmplaining about this?

But it seems pretty apparent that a lot of feedback isn't getting looked at closely or getting to the people it should. Why would the person that fixed one of the holes in this patch not fill in the other one when it was pointed out on the Risia forums? Not just once, but several times. That thread was posted what.. 8 working Days before the Release of Mod 8? I think Game breaing bugs were way at the top of the "Must Fix" list at that point.

That's the crux of this thread - does the feedback actually get read???

Obviously the feedback does get read... One of the holes was laready fixed was it not?

Perhaps the programmer designated to fix those bugs could only get to one of them before the patch.

[Deathseeker]

Clearly feedback must be a waste of time. They don't ever use feedback, has nothing to do with prioritization. Risia is a conspiracy meant to quell the masses prior to launch. The devs actually avoid any feedback so they can just assume all is perfect. The whole process is a ruse designed to frustrate the player base so they will eventually cancel. Why? Because the developers really want to work on porting Asheron's call to Playstation 2. My brother's mother's son told me this first hand...

I guess one could also go out on a limb and think it may just be that they didn't quite get the fix into the production version of the code before release, so it came on the first patch. But nah...that's just crazy talk...I'm going with my first theory...

[Gadget2775]

But it seems pretty apparent that a lot of feedback isn't getting looked at closely or getting to the people it should. Why would the person that fixed one of the holes in this patch not fill in the other one when it was pointed out on the Risia forums? Not just once, but several times.

That's the crux of this thread - does the feedback actually get read???


Totally! I mean really, spot on assessment. There's absolute no chance that one fix was unrelated to the other code wise.

Look at it this way...Someone abuses your car. They slashed the tires and smashed all of the glass...You in turn need to fix the car...Is one fix going to correct everything? Will replacing the tires somehow cause the glass to repair itself? What if they don't have a replacement for anything but the front and rear glass? Should they avoid replacing those because there won't be side windows?

Assuming that one "hole" in the Reavers Refuge is directly related to another just isn't realistic...